THA 103: Turn Price Shopping Callers Into Customers.

01/23/2019
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RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner

01/22/2019
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FTR 029: Tom Ham Part 1: What Techs want from Shop Owners

01/21/2019
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RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation

01/18/2019
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THA 102: Second Chance – Working with and Supporting Addiction

01/16/2019
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RR 397: Acquisition Integration – A Look Inside a New Location Transition

01/15/2019
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FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car

01/14/2019
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RR 396: Education – Inside the Automotive Business School of Canada

01/11/2019
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THA 101: Ghosting – Minimizing New Hire No Shows

01/09/2019
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RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image

01/08/2019
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FTR 027: Andy Bizub – Be The Dealer Alternative

01/07/2019
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RR 394: What Quality Employees Really Want – Results From a Technician Survey

01/04/2019
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THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket

01/02/2019
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RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.

01/01/2019
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FTR 026: Derek Kaufman on Start-Stop Technology

12/31/2018
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RR 392: Shop Talk 7 – The Leading Ladies

12/28/2018
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THA 099: The New Tax Law Impact on the Service Professional

12/26/2018
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RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.

12/25/2018
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FTR 025: Bill Nalu on Abundance

12/24/2018
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RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers

12/21/2018
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THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas

12/19/2018
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RR 389: The Art of Successful Mentoring

12/18/2018
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FTR 024: Rick White – Overcoming the Blame Game

12/17/2018
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RR 388: Re-Inventing You! A Personal Story Of Prolific Change.

12/14/2018
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