Wife Encouraged Husband To Open His Own Shop [AW 135]

Share this...Guest hosts and shop tour with Bob and May Patterson, Bob’s Automotive, Panama City Beach, FL. With encouragement from his wife May, Bob opened his own shop 8 years ago. Hiring technicians has been a challenge; find...

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Millennials Are Becoming Your Most Important Employee and Customer – Kent Bullard [RR 804]

Share this... Recorded live at AAPEX with Kent Bullard, COO, The Institute. We aren’t done talking about millennials, we are just getting started. Find out why they are important to your business and as customers. Kent Bullard, COO,...

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Service Advisor Overload [THA 305]

Share this... How many different hats and roles do service advisors have? Are they your social media manager, fleet manager, shuttle driver, facility manager, vendor manager,  receptionist and more? The efficiency of your service advisor is critical for...

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Finding Technicians Part 1- Chris Lawson [RR 803]

Share this... You never get a second chance at first impressions. It’s true for customers and technicians. What do technicians find when they Google your shop? Or look on Facebook? What do you offer to your employees? How...

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The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]

Share this... Guest host and shop tour with Aaron Woods, Xtra Mile Auto Care, Stillwater, OK. Aaron’s service advisor is on paternity leave and he is back on the counter. Find out the benefits to an owner periodically...

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Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]

Share this... Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE. This is Isaac Rodell’s first appearance on Remarkable Results Radio. Find Isaac on Facebook “Isaac Rodiesel” Talking Points: The struggle...

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Seller Beware [THA 304]

Share this... Matt Fanslow shares a recent interaction with a salesperson that wanted to help in the sale of the business. There were some warning signs, and with a call to an industry peer, Hunt Demarest, Matt stopped...

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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket.

Public Perception of Automotive Careers – Bill Thompson [RR 801]

Share this... Bill Thompson, President of IMR.INC brings to the podcast a recent release of the United States household perception of the trades, focusing on the automotive career path. Find out who recommends our industry to young people as a career path, the perception of the automotive industry, and more....

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“Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]

Share this... Guest host and shop tour with Jon Kloosterman, Director of Operations, Westside Service, Zeeland, MI. Jon discusses his 2 year apprentice program and the importance of hiring employees that will fit into their team culture. Watch Episode on YouTube HERE Jon Kloosterman, Director of Operations, Westside Service, Zeeland, MI. Jon’s previous...

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Our Adoption Story [RR 800]

Share this... Celebrating the 800th episode with a personal story of adoption. Ann, my wife, and I are the adoptive parents of Matt and Tracy. Their nationality is South Korean, which makes us an interracial family. I’m telling this story to help others understand our journey of infertility to family....

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Alignments! Rates, Numbers and ROI [THA 303]

Share this... Take a deeper dive into alignments, the numbers being it, and the ROI. Multi-shop owner Joe Hanson has invested in the Hunter Quick Check Touchless Alignment equipment for his one shop, Tom Sciortino brings statistics on the effect alignments have on ADAS, and Jim Fleischman discusses the importance...

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Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799]

Share this... Live from AAPEX 2022 with Jaron Kleber, National Sales Manager, Repair Shop of Tomorrow, a NAPA AutoCare endorsed program. Jaron discusses the parallels between the health and automotive industry and educating your customers to be proactive, not reactive to car repairs. Jaron Kleber, National Sales Manager, Repair Shop of...

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Our Partners

Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]

Share this... Guest host and shop tour with Lee and Kelli Weatherby, Accurate Automotive, Mesa, AZ. Find out how they are expanding their fleet business. Watch Full Video Episode HERE Lee and Kelli Weatherby, Accurate Automotive, Mesa. AZ. Previous episodes HERE Key Talking Points  Started business in 1994 11 lifts, 16 bays...

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TechForce: Powering Our Youth [RR 798]

Share this... TechForce Foundation is a national charity committed to powering technical careers so communities thrive. We are LIVE at AAPEX 2022 with members of the TechForce Foundation to discuss their critical role in engaging with the next generation of technicians . Lisa Evans, Chief Development Officer Keishawn Smith, Student and Advocate...

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We Are Paperless and Loving It! [THA 302]

Share this... What are the advantages, challenges, and needs for a shop to go paperless? Why is it critical to get buy in from your employees ahead of time? How do you create buy in? Watch the Episode on YouTube Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE Bill...

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Behind the Scenes: Hudson Family Trifecta Awards [RR 797]

Share this... Get a behind the scenes interview with Kristi and Donnie Hudson on their trifecta award winning year in 2022 as the NAPA AutoCare Shop Owner of the Year, Women in Auto Care Female Shop Owner of the Year and AAPEX Shop Owner of the Year. Jason Rainey and Joelle Pollak...

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The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131]

Share this... Guest host and shop tour with Keith Benline, A+ Autocare, Poway, CA. The internet is educating your customer faster than ever. How are you educating your customers? Keith Benline, A+ Autocare, Poway, CA. Keith’s previous episodes HERE Key Talking Points  Getting into EVs- don’t wait to get into EVs  “The...

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Fixing Fuel Pump Comebacks – Malcolm Sissmore [RR 796]

Share this... Live at AAPEX 2022, we are in the studio with Malcolm Sissmore, VP of Sales and Marketing for Delphi Technologies. Malcolm discusses aftermarket solutions for the 65 million work trucks on the road in the United States. He also has a simple solution for contaminated fuel tanks. Delphi Technologies has...

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Service Advisor Pay Plans [THA 301]

Share this... How many jobs do your service advisors have? Who covers when you are short-handed? How many technicians per advisor do you have? Are you using technology and systems to a service advisor’s advantage? How clear are your objectives to everyone in the shop? What are some different pay plan options? ...

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The Benefits of Purchasing EV’s For Tenured Technicians – Bill Nalu [RR 795]

Share this... Bill Nalu is purchasing 2 Electric Vehicles for two of his technicians with plans to hand over the title once they are paid for. Find out why these purchases are so critical for his business and his employees. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE....

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Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130]

Share this... Guest Host and Shop Tour with Demeny Pollitt, Girlington Garage, South Burlington, VT. Demeny believes in a transparent business and lists her labor rates and menu prices on her website. Watch Episode on YouTube HERE Demeny Pollitt, Girlington Garage, South Burlington, VT. Key Talking Points  Lists labor rate and prices...

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Leverage Your DVI and Drive More Revenue – Craig O’Neill [RR 794]

Share this... Did you know the data portion of Digital Vehicle Inspections is the least important piece of the process? It’s about communication with the customer and using DVI as a tool to drive revenue. Craig O’Neill, VP of Training, Autotextme.com. Listen to Craig’s previous episodes HERE  Key Talking Points DVI is a data...

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