Share this...Get a behind-the-scenes look at shop owner Tom Sciortino’s new ADAS unit. Find out why he waited until now to purchase it, the learning curve with service information, why it is important to educate both the customers...
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Share this... Recorded Live at Vision 2023, the wives tell all! Find out what it’s like being a wife, mom, and business partner with their husbands. Shelly Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE. Liz...
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Share this... California is mandating 100% of new cars and light trucks sold will be zero-emission vehicles by 2035. How will electric vehicles change the composition of our industry? What are the service opportunities? Should you start working...
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Share this... Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today’s technicians must have an engineering mindset in order to repair vehicles and that requires a continuous...
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Share this... How do you create an amazing customer experience in your business? Guess what? No one is born with those skills, but your employees are can turn talent into a skill with proper training. Joe Marconi, Executive...
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Share this... Recorded Live at Vision 2023, Al Wright and Travis Troy discuss the benefits of joining MWACA’s S.O.S. (Shop Owner’s Support) Group. When we can support and learn from other shop owners, we continue Advancing the Aftermarket...
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Share this... It’s time to shift your mindset on comebacks! Consider comebacks as a second opportunity to learn, make it right with the customer, have a training moment with your employees, and document and discover ways to improve...
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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket.
Share this... “Keep a cool quarter of a million? Or give it away…. You’d think that was self-evident, but usually, companies are unintentionally giving it away. If you’re like most of our clients, you’ve got enough worries on your plate when it comes to making sure everything in the business...
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Share this... A surprise taping of a tribute to the eight years since starting the service aftermarket’s premier podcast. We also want to express gratitude to the hundreds of guests that have enriched over 1,100 episodes of the collection of Remarkable Results Radio, the Town Hall Academy, and Aftermarket Weekly...
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Share this... Communication is full of opportunities and challenges. How do you effectively communicate with everyone in your business, especially if you’re a multi-shop owner? Bill Snow discusses their own internal app and why it is critical in their business. Bill Snow, VP of Franchise Development and Operations, Rad Air....
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Share this... Servers, network, VOIP phones, and security, oh my! Recorded live at the 2023 Institute Summit, Jeff Matt and David Boyd discuss phone skills, IT support and identifying inefficiencies and technology risks with your business. Jeff Matt, Victory Auto Service, 11 Locations, MN and FL. Jeff’s previous episodes HERE...
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Share this... Will diagnostic work overtake remove and replace work? How will you position and present your shop as a technologically advanced repair center? What training will our employees need? How will artificial intelligence impact our industry? Will we be prepared? Join Jake Sorensen, Chris Chesney and Derek Kaufman as...
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Share this... Recorded Live at the 2023 Institute Summit, Michael Smith, Jason Brennan and Mike Simard discuss leadership, growth, culture and the resilience needed to commit to succeed in your business. Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith’s previous episodes HERE Jason Brennan, Fine Tune Auto Service, Lansing, IL and Hobart,...
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Share this... On Record with Tom Ham from the Automotive Management Network. Tom discusses a recent survey from his website about the stress level at work, reasons why someone would reject a technician application, health insurance and more! These results may surprise you! Tom Ham, Automotive Management Network. Tom’s previous episodes HERE. Watch Full...
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Share this... Transforming your business doesn’t happen overnight, but it starts with committing to one small change. Recorded live at the 2023 Institute Summit, Anthony Bodine shares his remarkable journey of trusting his coach and how it changed his business. Anthony Bodine, Protech Automotive Services, Johnston, RI. Show Notes You must understand...
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Share this... Dashboards are a valuable tool for businesses as they provide a quick and easy way to visualize and analyze key data and metrics in real time. Hear from two shop owners as they discuss how dashboards improve decision making, increase productivity, and enhance collaboration and accountability with your team. Watch...
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Share this... Recorded Live at the 2023 Institute Summit, Tim Chakarian and Johanna Reichert explain why you should ‘stop stopping’ and the biggest change and growth in your business comes from within. Tim Chakarian and Johanna Reichert, Bimmer PhD Motorsports, Pasadena, CA Show Notes The transformation was not changing the world but...
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Share this... Erich and Lauralee Schmidt went to a 4 day work week during COVID and haven’t looked back. They also have an app for their shop with benefits to customers. Erich and Lauralee Schmidt, Schmidt Auto Care, Springboro, OH Watch Full Video Episode HERE Show Notes: 4 day work week- exhaustion...
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Share this... The future is here, consolidation is already happening. The middle-level shops will now be at the bottom end of the bell curve. What are the trends at the OEM level? Is Uber/Lyft the fleet of the future? What is the outlook of the changing service aftermarket? Recorded Live at the...
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Share this... You never know when something can and will happen to your health. Do you have a written contingency plan in place for your family and business? Are you maintaining your body like you teach your customers to maintain their vehicle? Join 3 shop owners as they discuss personal health scares,...
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Share this... Did you know most people will die from a preventable disease? 42% of the first symptom of heart disease is sudden death. How much time are you spending on your most valuable asset, yourself? Are you investing in the health of your employees? Everyone thinks they have an infinite amount...
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Share this... On Record with Keith Perkins. Keith has both a brick and mortar shop and mobile diagnostic vans. He discusses the future of mobile diagnostics and his perspective on our industry consolidating. Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE. Watch Full Video Episode...
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