RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.

ASCCA Degree Program. First of Its Kind to Channel Students to Independents.

The ASCCA Degree Program at Cuyamaca College in El Cajon, CA was forged by a small group of independent shop owners and a dedicated educator. Kicked off by Dara Bakhshandeh of CD Auto Care, in La Mesa, CA with support from John Epstein of John’s Automotive Care, San Diego, and Brad McCombs, instructor, Cuyamaca Community College.

The program was started to find qualified technicians and ASCCA (Automotive Service Councils of California) will be involved through their membership. One of their goals is to grow the program from an associate’s degree to a bachelor’s degree which can appeal to a student who dream of owning own business one day and want to work and learn from shopowner.
This program could be developed in other states but will need an association like ASCCA to oversee it. ASCCA also offers out-of-state memberships.

Listen and view episode notes

THA 085: 21 Tips to Gain an Edge over the Competition – Part 3!

21 Tips To Gain An Edge Over Your Competition – Part 3

With me, in this part three is the same crew from part two and part three. Todd Westerlund, CEO of Kukui , Jeremy O’Neal Freedom Automotive in Hesperia, CA and President and lead sales trainer for Advisorfix and Mark Goldsmith Mark’s Independent Service in Chatsworth, CA

There was a special challenge put forth by Todd Westerlund from Kukui and you’ll discover that at the end of the episode. The combined tips between the three parts are 68 which includes bonus tips.

Too many to list, but you’ll find not only great ideas in this episodes but trends you must be implementing if you plan to stay relevant and in business.

Listen and view episode notes

RR 363: David Justice – You Must Manage Your Labor Profit Before Anything Else

David Justice – You Must Manage Your Labor Profit Before Anything Else

When David Justice sold his $5M business he was already speaking and coaching in partnership with NAPA. To help run his business David created the Labor Profit Management tool to keep a tight and smart handle on his labor and he was traveling the country and speaking to service professionals on the power of managing your labor.

Post sale he started Repair Shops of Tomorrow which not only incorporates the Labor Profit Management tools along with a focus on marketing programs.

David decided he needed to give back and is working hard to help shop owners achieve exceptional success. We talk about his three-legged stool, rewards, networking, and so much more.

Listen and view episode notes

RR 362: Technician Round Table – Part 6 – Heipp – Landry – Fanslow

Technician Roundtable Part 6

Our continuing Tech Talk series is back for another go at some intense thinking. Join Matt Fanslow, the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN, Peter Landry, ASE L1 Master Automotive Technician from Brookfield, WI and Bob Heipp from Mobile Auto Solutions, LLC (MAS) and lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana. Both Peter and Bob work for MAS.

They are talking Valuing Techs, Marketing your diag capabilities, building a personal network, improving your diagnostic skills, ADAS, and a lot more.

Listen to their thoughts about using a mentor to help receive the max benefit from training events.

Listen and view episode notes

THA 084: Buying Technician Tools: Create Your Program!

Buying Technician Tools: Create Your Program

We are talking ‘Buying Technicians Tools; The How’ and with me is Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, Andy Bizub Shop Owner of Porsche Specialist Midwest Performance Cars LLC, and Seth Thorson, Shop Owner, Eurotech, New Brighton, MN, a Euro Specialist and owner of the BMW tech support company LMV Bavarian.

Among the discussion; Is making employees supply tools an outdated tradition? Is buying technicians tools a recruiting and retention tool for your business?

The team says owners don’t want to see their techs in debt and you’ll hear ideas and solutions to create your own program to transition into supporting tools as a benefit and retention tool.

Listen and view episode notes

RR 361: Scott and Michael Waddle. Owner and Prodigy. Father and Son.

Father and Son / Owner and Prodigy

Scott and Michael Waddle of Precision Auto Service, Langley, British Columbia. Shows us that a tandem of father and son can unlock different creative and innovative skill sets applicable to the modern shop of today.

Listen to how Scott is nurturing his son’s gifts and transforming them into assets their shop can use. Michael’s innovative work on automotive electrical and lighting systems is phenomenal considering that he is 15 years old this year. Even though Michael still can’t do the heavy lifting within the shop, this doesn’t stop him from his creative thinking. He is creating apps for the business. Learn about them.

Scott continues to provide training and enrollment plans for his son’s future providing an inspiration to every family owned shop and maybe a succession strategy too.

Listen and view episode notes

RR 360: Shop Talk 3 – Millennial Shop Owners.

Shop Talk: Volume 3 – Millennial Shop Owners.

Young, energetic and committed to becoming great leaders. The panel consists of Justin Barrett of Barrett Automotive, Cornelia GA, Brett Bohlman of HWY 7 Service Center, Newel, IA, and Tony Tatich from TMT Complete Auto Service Center in Bremen, IN.

Listen to these great young professionals discuss their current challenges and the advantages and disadvantages of being a young leader. This episode also addresses how maintaining a shop culture, hiring people that complements that culture, building relationships with customers and offering a unique experience.

Listen and view episode notes

THA 083: What Separates the Outstanding Technicians

What Separates the Outstanding Technician

Outstanding shops attract outstanding technicians. Outstanding technicians want to work for outstanding shops.

Listen in on a great dialogue that covers qualities and attributes like Passion, Precision, Pride, Perseverance, and Humility. This episode is not about being an A, B or C tech it is about all other traits that make for an outstanding technician. The discussion relates to just about any other job in a professional service center today.

With Carm Capriotto for this Academy is Matt Fanslow, Shop Manager, Diagnostician, and Trainer, at Riverside Automotive, Red Wing, MN, Wayne ‘Jerry’ Bishop, PTS Instructor, Standard Motor Products and Kevin Eckler, Shop Owner, Foreign Car Specialists, Poughkeepsie, NY.

Listen and view episode notes

RR 359: Mike Maleski. PSK Performance – Underappreciated So He Opened His Own Shop.

Underappreciated So He Opened His Own Shop.

Mike Maleski is the Owner of PSK Performance in Pittsburgh, PA. He is a Highly Certified Factory Honda Technician that also holds multiple ASE, STANDARD, MECP, And Pennsylvania Certifications and Licenses.

He is a forever student who seeks to address some of the issues that have been plaguing the industry such as the technician shortage, sub-par labor rates and keeping the dreams of underappreciated technicians alive.
He shares his insight into the life of an automotive technician as they climb through the ranks.

Listen and view episode notes

RR 358: John Gustafson – ATC: Synchronizing the Automotive Trades

ATC: Synchronizing the Automotive Trades

John Gustafson is the president of Gustafson Brothers Automotive Repair, Huntington Beach, CA and the founder of the Auto Talent Co-Op (ATC). ATC is an independent non-profit organization whose vision is to effectively unite resources within the automotive industry, and establish clear career path standards for its users.

ATC’s Mission is to build a synchronized and accessible platform, able to unite the automotive industry. To help refill the talent pool for all automotive job-related positions. To fulfill the technician shortage, and improve technician retention and to streamline career paths, bridge technician skills gap and improve recruitment.

Your support is needed. Find links on the show notes page.

Listen and view episode notes

THA 082: Acquisition Strategies

Acquisition Strategies

This a perfect bookend episode that connects with Town Hall Academy Episode 075. There we talked ‘Am I ready for my second branch?’

The Panel includes multi shop owners, with growth plans; Greg Bunch, from Aspen Auto Clinic, Colorado Springs and Denver, CO, Greg is also the CEO of Transformers Institute, Dwayne Myers, Dynamic Automotive, Frederick, MD, and Brian Sump, Avalon Motorsports, Denver, CO.

The key talking points are already done for you, sitting on the show notes page at remarkableresults.biz/a075; use them as a to-do list. Just a few highlights: negotiations, scouting leads, approaching owners, financing and a lot more. Another power packed aftermarket lesson for the forever student.

Listen and view episode notes

RR 357: Shop Talk Volume 2- Women Shop Owners

Shop Talk Volume 2- Women Shop Owners

Kim Auernheimer of Cool Springs Automotive Brentwood Tennessee, Mary Ann Croce of Croce’s Transmission Specialists, Norwalk, Connecticut, and Kathleen Jarosik of Xpertech Auto Repair, Englewood, Florida comprised the roundtable of the second edition of Shop Talk the Series.

Kim went to her first WorldPac training expo when she was in a tough financial situation. A light bulb came on. She is naturally competitive so she and her husband Rob decided they were going to be one of the best shops in the United States.
Maryann wanted her business to be sustainable. In the beginning just being able to take a paycheck home was a challenge, but keeping an eye on the goal will help you make important decisions to grow and sustain the business.

Kathleen hired a business coach who gave her the courage to step forward. She did a women’s car care clinic that ultimately led to her first Women In Auto Care meeting. That is when she realized she was not a unicorn and there were other female shop owners that inspired her.

Listen and view episode notes