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Where the Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket Reside. This Page Displays All Three Podcast Formats: Remarkable Results, Town Hall Academy and For The Record

Massachusetts Right to Repair Law: Vehicle Data Access [RR 574]

September 25, 2020

Massachusetts Right to Repair Law 2020: Vehicle Data Access [RR 574]

Welcome to an important and vital episode as it relates to how we will do business in the future. It’s about access to data that will be necessary to fix our clients’ vehicles. There is some astounding money being put up against this pro-consumer initiative in Massachusetts. The intention of this episode is to serve up awareness and the impact a NO vote from Massachusetts voters will mean to automotive repair going forward.

By 2022, 87% of new vehicles will be transmitting telematics data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data. They will hold all the cards and charge handsomely for it.

My guests are advocates of this ‘Right to Repair Law – Vehicle Data Access Requirement Initiative (2020)’. Bill Hanvey, President and CEO of Auto Care Association, and Aaron Lowe, Senior Vice President, Regulatory and Government Affairs.

Find the show notes at

Succession Planning: With an Internal Candidate [THA 190]

September 24, 2020

THA 190 Succession with an Internal Candidate

In keeping with my goal to keep the succession theme burning as we face the reality that many of you need to retire and sell your business and many of you would like to become business owners.

This episode reveals a transaction with two internal non-family successors. Bob Ward anchors this episode as he helped orchestrate this transaction.

I’m with business owner Steve LaFleur from Prescott Import Car Service and one of the internal co-buyers, Dave Mendez. Dave has worked for Steve for 10 years.

This very candid conversation will help move your succession plans forward and you can get all the key talking points from this episode at These key talking points will make for a great planning agenda.

Procedures and Systems Part 2 with Brian Gillis [RR 573]

September 22, 2020

Procedures and Systems Part 2 with Brian Gillis [RR 573]

Welcome to the second part of processes and systems with Brian Gillis. Brian is the Chief You Net-Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training.

A big part of building your Standard Operating Procedures is to start. Brian shares his formula and discipline for not only starting but for continual improvement.

Get Brian’s bio and talking points and his previous episodes at .

Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]

September 18, 2020

Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]

There is a need in supporting businesses in enhancing their organizational eco-system through it’s single most important asset… The PEOPLE! The lifeline of a healthy business culture can be done at the tip of your fingertips

My guests today are; Carlo Sabucco, Mark Simons, David & Bonnie Schedin. They will be enlightening us with the value and importance of assessments. Assessments can identify people who have the highest probability of being successful in a role and provide practical recommendations for maximizing their performance.

learn the importance of two different assessments and how hiring with this knowledge will help your businesses leverage and streamline your hiring process and find a great match to enhance your team

The key talking points and important links found at

Delayed Maintenance: The Power of Appointments [THA 189]

September 17, 2020

THA 189 Delayed Maintenance – The Power of Appointments

This episode is about delayed maintenance and the power of appointments. You are going to find fascinating data and information that will help you make strategic changes in your business.

I’m with Bill Thompson, President, IMR Inc. / and shop owner Brett Beachler, Beachler’s Vehicle Care and Repair, Peoria, IL

To see the data referenced in this Academy episode you can watch the video on the show notes page or find each chart on the show notes page.

BTW there is a ton of great advice here but don’t take my word for it, listen until the end, even in two sessions. Get all the key talking points on the website at

Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]

September 15, 2020

Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]

The Panel: Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Text Me. He spent many years in the software industry developing solutions for companies, and Bob Greenwood is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC) a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry.

Welcome to a fun and fast-paced show for you all about the language of our beloved aftermarket. Chris and Bob are providing provocative ideas for change in the language we use. They believe that many of the words we use don’t have the same meaning today that they did years ago.

Some of the language they feel we need to remove is training, customer, and business owner to name just a few. We’ve taken great notes for you so you can use as an agenda in your next team or networking meetings, Go to the show notes page at . Also, find Chris and Bob’s bios and links to their previous episodes.

Margaret Palango – 20 Questions in 30 Minutes [RR 570]

September 11, 2020

Margaret Palango – 20 Questions in 30 Minutes [RR 570]

Margaret is the Executive Vice President at Autoshop Solutions in Raleigh-Durham, North Carolina Area. She shares some great and applicable advice on grit and positive thinking while emphasizing on the importance of building trust and building better teamwork.

Margaret Palango also talks about how she relies on her intuition whenever there is a difficult decision to make. She never regrets listening to her intuition. She made her intuition stronger in her professional life.

Find the key talking points, Margaret Palango’s bio and links to his previous episodes at

Succession With a Family Member [THA 188]

September 10, 2020

THA 188 – Succession with a Family Member

Family succession can be different than selling to a non-family member, yet many components of a transaction are similar. Jessica and Ron were very forthcoming and business coach Dave Justice helped shape the plan.

The panel: Ron Tinner, owner of Sparks Tire and Auto, along with his daughter Jessica Carrino. Jessica will become the owner, and they share their story about making a family transaction work. David Justice from Repair shop of Tomorrow is their business coach.

Succession is one of the hottest trends in our industry. So many want to retire, pass the business on to family or sell to a team member. Selling to another shop owner or group is also in the cars. We can’t talk about this enough.

For the key talking points, audio and video go to

Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]

September 8, 2020

Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]

John and Karen Manelas attended the same school, took the same degree and became successful at their careers for 15 years as electrical engineers. They decided to take a huge life change and pay cut to start their own shop. They took on the challenge and the uncertainties. With low capital, they grew their shop from one in 2004 to an amazing 7 shops in 2019.

Growth is an amazing thing when you do it the right way. Prepare yourself mentally to put a lot of work into each location, hiring, training, and preparing the right staff.

Find the key talking points, John and Karen Manelas’ bio and links to their previous episodes at

Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]

September 4, 2020

Leverage the Smart Phone to Maximize Technicians Learning Potential – RR 568

An important take on training with David Boyes and Pat Pate from

If you are interested in a system that is designed to teach with Adaptive Learning interactions with wrong answers greeted with why it was wrong and why the correct answer is correct, You may just have discovered a powerful new tool to keep your learning curve high.

You’ll find this a very interesting episode that you may just start your research on this method of training. Show notes and bios at

Labor Rates: A Function of the Business Not the Market [THA 187]

September 3, 2020

THA 187 Labor Rates: A Function of the Business Not the Market

Labor Rates is a very touchy subject for some shop owners. It is the sacred measure that customers rate you on. If you believe that this episode is for you.

We are covering multiple labor rates, an approach to calculating your rates, and what the future holds as far as the importance that labor rates ill be to your business if not most critical already today.

If you are struggling to make money there are many areas you need to pay attention to, and most importantly your labor rate. Is your rate based on the market or on the function of your business.

The panel: Bob Greenwood, AMAM, President and of the Automotive Aftermarket E-Learning Center, Business coach, and as I like to say one of the best numbers guys in the industry. Also Business coach Brian Gillis the Cheif Strategist at You Net-Results and joining us halfway through is shop owner Bill Nalu from Interstate Auto Care in Madison Heights, MI

The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]

September 1, 2020

The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]

My guest today is Emily Chung. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham, Ontario, Canada. She is a licensed Automotive Service Technician, and Automotive Writer for various publications. She also teaches in the Automotive Business School of Canada at Georgian College.

We are going to talk about gender stereotyping. I want you to listen to this episode in its entirety and let me know what you took away. I believe it will help you understand some of the reasons we do what we do as it relates to hiring and leading our team.

When it comes to gender biases, Emily makes very strong points. No doubt you can put yourself in many of the situations Emily speaks about. So we get this on the table here in episode 567 and I welcome Emily back to keep the dialogue going. Please recall another episode recently where we had a female shop owner, technician and service adviser discuss the Female Impact in the aftermarket. It is episode RR 549

Find the key talking points, Emily Chung’s bio and links to her previous episodes at

Mike Tatich – 20 Questions in 30 Minutes [RR 566]

August 28, 2020

Mike Tatich – 20 Questions in 30 Minutes [RR 566]

Listen to shop owner Mike Tatich from TMT Complete Auto Service Center answer 20 questions on life and business. He shares some great advice he got from family and friends. He talks about how important people are in business and how important your networks are in case all else fails.

Mike Tatich also talks about reading more and networking to other shop owners. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff.

Find the key talking points, Mike Tatich’s bio and links to his previous episodes at

Live at the Grill with Chris Della Bella [THA 186]

August 27, 2020

THA 186 Live at the Grill with Chris Della Bella

Welcome friend to a first for the Town Hall Academy. I attempted to pull off a live cooking show with my friend Chris Della Bella, the Director of Market Development, Northern US for Advance/Carquest. We had some tech glitches, but we created a short and fun episode that accomplished our goal.

You know food is a universal language and breaking bread with people is one of the most intimate and fun relationship builder.

Imagine a cooking show in audio format. Our industry is known to hold cookouts for the team and with that idea in mind, we held a live cooking show. Sure you can listen to the podcast or go to the show notes page or my Youtube channel to watch Chris in action.

I hope you have plans this week to cook out for your team and your family while practicing social distancing.

Giving Back: His Calling to Expose the Automotive to High School Students [RR 565]

August 25, 2020

Giving Back: His Calling to Expose the Automotive to High School Students [RR 563]

My guest today demonstrates paying it forward. Luke Walker from Columbus, OH shares his 10-year success path from a one-bay shop into a 16 bay, $4M business.

He credits great people, coaching and a strong culture. A fascinating part of Luke’s story is his giving back to the community. As you listen, think about how you can help impress the automotive industry on the young people in your community. He is leading and supporting an after school program that unwraps automotive systems to students that may show technical/mechanical gifting and encourage them to our industry.

Talk to me at Thanks!!!! for sharing your thoughts. Find the key talking points, Patrick’s bio and links to his previous episodes at

The Moment of Impact – Validate Your Leadership – Paul McCarthy and John Passante [RR 564]

August 21, 2020

RR 564: The Moment of Impact – Validate Your Leadership

I am with John Passante and Paul McCarthy as we discover ways to learn and understand the intricacies of leadership and being a shop owner. A big point John makes is validation and how it connects to leadership. We will learn the concept behind how to be understood properly when communicating with your employees and how to give the right prop ups to deserving employees!

Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group and Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.

Find the talking points, bios and key talking points of John Passante and Paul McCarthy at

Apprentice Program – Grow Your Own Technician [THA 185]

August 20, 2020

THA 185 Apprentice Programs – Growing Your Own Technicians

Do you need a technician? What are you doing about it. There is some great talent available as an outcome of the pandemic; however, it won’t last.

Here is another episode on apprenticing. This is a recurring curring theme on the podcast. I will put up a link on the show notes page that displays all podcasts that helps you learn about apprentice programs.

The panel: Pete McNeil, shop owner, Mc Neils Auto Care, The NAPA 2020 Shop Owner of the Year, Sandy, UT, 2 Locations. (Expanded Sandy location to 16 bays and use it for education). Jake Sorensen, Technician, the 2019 NAPA ASE Technician of the Year, He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT and Alexia Murphy, Program Specialist, Department of Workforce Services, State of Utah

The key talking points listed on the show notes page will make a great meeting agenda or outline for change find them at

Patrick McHugh – 20 Questions in 30 Minutes [RR 563]

August 18, 2020

Patrick McHugh – 20 Questions in 30 Minutes [RR 563]

Welcome to the second episode of the new format. You’ll hear from shop owner Patrick McHugh from Bimmer Rescue. He talks about the top three most important needs when opening a shop and his solution to time waste.

Patrick McHugh also shares his personal views on business and family. During the start of the interview, he talks about his Appreciation for Family because he was separated from them the moment COVID-19 hit.

Find the key talking points, Patrick McHugh’s bio and links to his previous episodes at

Why Coaching is a Business Life Saver – Rick White [RR 562]

August 14, 2020

RR 562: Rick White on Coaching

Rick White, President and Lead Coach for 180BIZ will help you understand and appreciate the shop owner and business coach dynamic. Coaching is about relationships and communication.

Rick and I talk about why a shop does not have a coach and how failure only happens when you refuse to learn from it. Find the talking points, Ricks bio and key talking points at

Decade the Seventies – Talking Auto Repair [THA 184]

August 13, 2020

Decade the Seventies: Talking Auto Repair – THA 184

What was auto repair like in the decade of the seventies? In order to make this panel work, I needed to find aftermarket leaders that are still active in the industry and who were in the trenches in the seventies. I found them. And what you are going to hear is an incredible journey from their collective memories.

Listen to this cast: Mitch Schneider, Chris Chesney, Maylan Newton, Jerry Kezhaya, and Bob Pulverenti. Needless to say, this group had so much fun sharing their escapades as technicians or shop owners. Even if you weren’t a member of the class of the seventies you’ll appreciate the stories of how things were and without them, we wouldn’t have what we have today.

Key talking points and links to my guest’s previous episodes at

Ryan Clo – 20 Questions in 30 Minutes [RR 561]

August 11, 2020

Ryan Clo – 20 Questions in 30 Minutes [RR 561]

Welcome to this inaugural new format you’ll hear from shop owner and coach Ryan Clo from Dubwerx and Avid Autowerx in Cincinnati. Ryan answers 20 questions within about 30 minutes. This is up close and personal and I believe brings value to you as you continue to navigate and grow your business to boundless success.

Ryan Clo shares one new skill he would like to have, new technology he recently added, his dream car, and one of his biggest mistakes and a whole lot more.

Find the key talking points, Ryan Clo’s bio and links to his previous episodes at

Improve Your Leadership Influence: Join Toastmasters [RR 560]

August 7, 2020

Improve Your Leadership Influence: Join Toastmasters [RR 560]

Ever want to grow your self-confidence, your ability to speak to a small meeting or a larger group. Well, toastmasters is a forum to challenge yourself to not only be a better presenter but a better listener and even a stronger leader.

Two aftermarket pros who are in Toastmasters Chris Cloutier, co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto and Craig O’Neill an integrator and trainer at are my guests. Learn their tale on how Toastmasters has really helped them in their careers.

We live and die by communication. Three out of four people have a fear of speaking and if you know it or not you are always selling, which requires good communication skills. Craig’s challenge to the industry is to get our trainers to embrace toastmasters to help them in their engagement and delivery. He and Chris believe we can all become better presenters and leaders.

Find the key talking points and my guest’s bio’s at

Selling Your Business – The First Steps [THA 183]

August 6, 2020

THA 183 Selling Your Business – The First Steps

I’m with coach and consultant Bob Ward from Warden LLC and, and David Justice, Coach with Repair Shop of Tomorrow. David sold His three shops and now supports shop owners to build their legacy.

You are going to find out about an exciting concept of building a perpetual business, which means it outlasts you. In essence, you prepare to sell your business the day you open, taking the stress of preparing your business for sale

The key talking points for this episode are already done for you, find them, and my guest’s bios at These key talking points will make for a great planning agenda.

Make Customer Service your Single Biggest Competitive Advantage [RR 559]

August 4, 2020

Make Customer Service your Single Biggest Competitive Advantage [RR 559]

If you are a customer service advocate, one who believes in the Customer Experience you’ve come to a well of information that will confirm your strategies and help to create a new and powerful commitment to your customer.

Author John DeJulius and business coach Alan Beech talk about John’s book ‘Customer Service Revolution’. This is a highly recommended read from me and you can find it on the books page on the website.

John DeJulius says you can’t out market or outspend your competition … You need to out love them with an exceptional customer experience. He also says that exceptional experiences is one of the only sustainable differentiators among competitors.
Learn about secret service systems and soft skills training. You have to know your customer even at the tiniest level like learning what their coffee preferences are. You can out-service the competition this way. Exceeding their expectations ensures having a repeat customer.

Find the key talking points and bios for John DiJulius III and Alan Beech’s at

Unscripted – Mitch Schneider – The Broken Arm Episode [RR 558]

July 31, 2020

Unscripted – Mitch Schneider – The Broken Arm Episode [RR 558]

My fourth episode with industry icon Mitch Schneider. I’m calling it the “Broken Arm Episode.” Hear all about it in this episode. Mitch brought his unmistakable wit and charm to this interview as we turned on the recorder and just let it flow. No intended agenda so this is pure and raw podcasting at it’s best.

The video was also recorded. You can see it on my Youtube Channel or on the website on the show notes page at You get a chance to see a behind the scenes of a podcast recording session.

Every time I can have a chat with Mitch Scheider I feel honored and as you’ll hear, like two old shoes, worn-in, comfortable, and coveted. You never want to get rid of ‘em.

If you’ve read Mitch for decades in our aftermarket press, In fact, he is still writing, this is like a live article on many topics, We talk about his book Misfire, wisdom on learning, the power of reading and his perspective on the tech shortage and much more.

Bussiness Side of ADAS – Part 2 [THA 182]

July 30, 2020

THA 182 The Business Side of ADAS Part 2

This is the second part of a series on the ‘Business Side of ADAS’ as we need to have a continual discussion on ADAS calibration. Should we invest or just outsource the work? As you know vehicle systems are highly integrated and respecting these advanced driver systems to keep the vehicle in OE operating conditions is the moral side of the importance of performing ADAS calibrations.

Listen to another great aftermarket panel talking about the Business of ADAS. With me is David Friend, owner of Mobile Tech and Wilmington Hybrids, from Wilmington, NC
Matt Lachowitzer, from Matt’s Automotive Service Center, with six locations in North Dakota, he also has a new ADAS Calibration Center and, James Carpenter, Collision Manager at Eastlake Diagnostics.

Part one of this ADAS series is in Town Hall Academy episode 138: The key talking points for this episode can be found at

Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]

July 28, 2020

Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]

I’m with Matt Lachowitzer, a 6 location shop owner. Matt had aspirations to become a lawyer, but a fork in the road led him to be a technician and now shop owner; 6 shop locations in under 11 years. That is an amazing feat but it required a lot of work, a strong culture, pure process disciplines, and a total focus on the customer experience. Matt also has a body shop and an ADAS calibration center.

On his way to owning 6 locations, Matt Lachowitzer dropped out of school and started working In a local GM dealership. Matt shares how he grew and transformed his business with a top culture, an incredibly strong community presence, the Teddy Bear treasure, and the Girl Scout Cookie campaign that supports local food pantries and our veterans.

Learn all about these programs and more along with how he has integrated a lottery system in training and engaged his technicians to own and teach their in house training program.

Matt’s full bio and the key talking points can be found on the website at

Africa’s First Technician Holding Three ASE Master Technician Certificates and L1, L2 and L3 [RR 556]

July 24, 2020

Africa’s First ASE and L1 Certified Tech With Huge Goals [RR 556]
Taurayi Raymond Sewera overcame an enormous amount of obstacles on his pathway to become an ASE world-class tech. Not even chronic pancreatitis or lack of funds stopped him from reaching his goals. He reminds us that nothing should stop you from achieving your goals. You are the only obstacle to your goals.

Taurayi talks about Vision 2020, his ASE goals, his illness, and about building an automotive school to his hometown in Zimbabwe, Africa. He is the only technician in Africa who is certified by the National Institute of Automotive Service Excellence (ASE) for light-duty diesel, medium and heavy-duty trucks, and advanced level specialist (L1). That in itself speaks volume of the man’s resilience.

Show notes at

Fake Reviews: How to Handle Them [THA 181]

July 23, 2020

Fake Reviews – THA181

Fake Customer Reviews, we’ve covered reviews in the past but never have we focused on Fake reviews; the Why they Happen, What to do about them and What should a response look like.

On the panel is Lauren Anderson from eight location Victory Auto Service, Minneapolis, MN, From Mighty Auto Pro in Medina, OH, and co-founder of Brakes For Breasts, Leigh Anne Best, and Mike Della Cruz, National Sales Manager,
And as per usual this panel delivered the goods and beyond, which is why you love listening to the Town Hall Academy.

See the show notes at for the key talking points. Whoever in your company that manages reviews this is a must-listen.

If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]

July 21, 2020

If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]

The episode will teach you how to face your fears and understand the depth of your ego. Managing your ego and self-confidence in balance will get you the result you really need. Find out the truth behind the overconfidence and arrogance that we all try to avoid. We are all victims of whatever circumstance we chose to put ourselves into. The sooner we understand that the better off we are at handling difficult situations.

My guest is a coach and a former shop owner, Dave Schedin from Computrek Group a
Coaching and Training Company. Dave has 40+ years of experience in the automotive field.

David has a powerful message for you. We are talking about the fear-based scarcity mindset that can plague the best of us. If it remains unchecked it will derail most business owners by undervaluing themselves. The opposite of this has the same effect too. You can be too arrogant when you are overconfident. You have to balance things out. You’re gonna love this episode.

Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]

July 17, 2020

Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]

In this episode, we will be visiting Russell and Connie Cook’s new world of shop ownership at Finish Line Automotive in Ocala, Florida.

They tell you how they got their money, what they put down, how they built working capital, what went wrong in the last 5 months, and how Connie had to work the shop with zero experience. Buying the shop was their decision after Connie spent 27 years raising the children. Gutsy and bold move. This is what this industry is made of.

An interesting story on how this mid-aged couple jumped into shop ownership with all four feet. They give us a nice and transparent look into how and why they did it while Russell was still turning wrenches at a dealership.

Find the show notes and key talking points at

Why We Have Loaner Cars [THA 180]

July 16, 2020

THA 180 Why We Have Loaner Cars

This episode showcases two shops that have loaner cars. The industry seems to be split on having loaners. This episode opens up a strong position and the reasons they have loaners.

My panel includes Greg Buckley, from Buckley’s Personalized Auto Care, Wilmington, DE and Tom Lambert, from Shadetree Automotive, Layton, UT

Greg just added three new vehicles and Tom has thirteen. There are support companies that help you with a digital and GPS loaner transaction. Find the show notes at

Unscripted with Andy Bizub and Lucas Underwood [RR 553]

July 14, 2020

Unscripted with Andy Bizub and Lucas Underwood [RR 553]

This episode speaks for itself. Raw and Unscripted. And intended to push a button or two maybe one of yours. It’s a collection of ideas and thoughts from my guest’s world which resulted in nothing more than some extraordinary talk.

My guests are shop owners, Andy Bizub and Lucas Underwood. They are veterans of the show and have multiple episodes between them. Andy Bizub owns Midwest Performance Cars in Chicago, two locations and Lucas Underwood from L & N Performance Auto Repair, Blowing Rock, NC

They share the challenges of attracting and retaining customers. Lucas had guidance from his coach that told him that some shop owners often fall in love with their problems and not the solutions. While Andy remains choosy in all of the customers that come through his shop. He programs his business to attract his right customers. This and much more.
Find the key talking points for this interview with Andy Bizub and Lucas Underwood at

Aftermarket Pros Talk Tesla [RR 552]

July 10, 2020

Aftermarket Pros Talk about Tesla [RR 552]

In this episode we are talking Tesla and this is a topic I’ve wanted to learn more about as the aftermarket should be a source for service and repairs for this brand. Seth Thorson is servicing them and we pulled a panel together to help you fill in the blanks on where the aftermarket stands as it comes to service and parts for the Tesla.

Find the show notes and key talking points at Not only do Scott and Seth own Tesla’s, they are working on them, in a limited way, but nonetheless they are learning how to acquire parts, and understand what is going wrong with them. My panel feels that we will be able to play a role in the service of Tesla’s in the future.

The panel: Seth Thorson, Scott Brown, and Matt Fanslow. They are veterans in the industry working on Tesla Vehicles. They know the first-hand issues and workarounds. Learn how they generate energy, securing parts, service and distribution models.

Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179]

July 9, 2020

THA 179 Boutique Training

Get ready for an outstanding discussion on an important topic: Training. Shop owners Dave Denmon from Dave’s Car Care in Phoenix, Jon Bockman from Bockman’s Auto Care in Sycamore, IL sit with trainers Scott Shotton, the Driveability Guys and a Mobile Diagnostician,and Eric Zigler from E-Z Diagnostics, Peoria, IL and a trainer for Automotive Seminars and the Driveability Guys.

So why not bring the needed training for your techs and even service advisors to you. An interesting and wide-ranging discussion from four of your industry colleagues. I know training matters to you, you are going to love this discussion.

The key talking points listed on the show notes page will make a great meeting agenda or outline for change. Find them on the show notes page at

A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551]

July 7, 2020

A Simple Letter of Intent Transformed an Employee Into the Shop Owner [RR 551]

Let’s welcome Terica Buckner. She worked for 21 years at Hawthorne Auto Clinic, Portland, OR. She was offered the chance to purchase the shop and took over ownership 2 years later in January 2020. A really good example of good succession planning. The previous owner wanted to retire and Terica wrote a letter of intent wanting to purchase the shop. She had the experience in many different roles in the business along with established relationships with the employees and customers.

Terica continues working with passion in the automotive industry and is excited to now be in the position to set new standards in an ever-changing field, especially with the current challenges COVID-19 presents.

Find the key talking points for this interview with Terica Buckner at

Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]

July 3, 2020

Before joining ATI, Geoff Berman worked in his family business for 16 years and had realized that the changes I wanted to make in the business were never going to happen under the current leadership. I hit the lottery when I found ATI. Now I can influence many businesses, not just the one I work…

Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178]

July 2, 2020

Mike Chung is director, market intelligence at Auto Care Association. With more than a dozen years of experience in market research, Chung and his team provide the industry with timely information on key factors and trends influencing the health of the automotive aftermarket and serving as a critical resource by helping businesses throughout the supply…

Female Impact: Getting Through [RR 549]

June 30, 2020

Ashley McCabe – McCabe’s Automotive Specialist, University Place, WA.  In 2015, Ashley took over her father’s decades-old automotive business. She might not have known much about cars when she started, but she sure did know about customers. Ashley started at the front counter, and her father said he could tell that she understood customer service and…

Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548]

June 25, 2020

Alan Beech knows what it takes to succeed in today’s marketplace. With more than 30 years of experience in the business world, he has worked his way to the top of the automotive service industry in Canada. Alan’s professional career has spanned within both the corporate and entrepreneurial spaces. Today Alan has a number of…

Financial Help For Your Team [THA 177]

June 25, 2020

THA 177 Financial Help For Your Team

This is an episode I’ve wanted to do for some time. This living paycheck to paycheck syndrome can be corrected. Many spend beyond what they make and they get a raise and the differential is also gone. It is usually a spending problem, not an earning problem.

My panel that includes Danielle Bohlmann, Owner, HWY 7 Service Center, Newell, IA, Dave Martin, Owner, Martin’s Auto Repair, Phoenix, AZ, Frank Scandura, Owner, Frank’s European Service, Las Vegas, NV and Drew Horton, Technician, HWY 7 Service Center, Newell, IA

A bunch of great insights here and you can find them on the show notes page at These key talking points will make for a great meeting agenda.

Business Processes and Better Staffing with Brian Gillis [RR 547]

June 23, 2020

Brian is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training. More about Brian Gillis… 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores Hired and Trained over 2000 staff members Budgeting and Profits Brian’s…

Remedy: Shop has Case of COVID-19 [RR 546]

June 19, 2020

Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later he bought his second shop,…

Social Media Strategies as we Re-Open the Economy [THA 176]

June 18, 2020

Carrie-Lynn Rodenberg, the owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a 10 BILLION dollar company (Emblem Health).  She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award. Carrie-Lynn…

Theft of Catalytic Converters with Peter Neilson [RR 545]

June 16, 2020

Peter Neilson is the Hybrid Guy in the hybrid and electric car space of our industry. His company Certified Auto Consulting, came about to help other niche companies inside the hybrid and electric car market grow. As an independent contractor for sites like TorqueNews, he use his professional skill set to help others achieve success. Peter…

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