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Where the Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket Reside. This Page Displays All Three Podcast Formats: Remarkable Results, Town Hall Academy and For The Record

Buying & Selling: A Tale of Two Deals [THA 199]

November 26, 2020

Buying and Selling – A Tale of Two Deals [THA 199]

An episode that showcases a sale and an acquisition and the story behind these aftermarket transactions from two couples who each had a great opportunity.

Kevin and Sarah Bickford bought the Fox River Tire & Auto, Richie and Leslie Zimmerman owned and sold 3 Shops to a big box brand. The reasons and method of these two transactions will help you realize how these opportunities take an immense amount of work and maybe some luck.

The key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a199.

Customer Service vs. Customer Experience with Murray Voth [RR 591]

November 24, 2020

Customer Service vs. Customer Experience with Murray Voth [RR 591]

Murray Voth the owner and principal trainer of RPM Training and one of Canada’s most knowledgeable experts on the automotive industry. Murray specializes in the fields of business development of the independent automotive service and repair sector.

Murray is focused on the customer experience. In this episode, Murray differentiates customer service vs customer experience and their specific advantages and disadvantages.

The talking points of this episode can be found at remarkablersults.biz/e591.

Science Based Hypnotherapy with Maureen Pisani [RR 590]

November 20, 2020

Science-Based Hypnotherapy with Maureen Pisani [RR 590]

I’m with Maureen Pisani a Certified Master Hypnotherapist and the founder of ProThrive Science-Based Hypnotherapy, where she works with individuals and groups (both in-person and online) to help empower, streamline success, and truly thrive.

Why this interview? I found the discussion with Maureen refreshingly different. I can see where some never reach their potential, yet we know they have it in them. Maureen offers solutions.

Imagine this as a tool for the automotive aftermarket. You do the math. Unlimited potential and untapped ideas.

We discuss how the brain works in hypnotherapy and the science behind it that proved useful in uplifting and giving us an edge in life! The talking points can be found at remarkablersults.biz/e590

Four Corner – Four Wall Shop Inspection [THA 198]

November 19, 2020

Four Corner – Four Wall Facility Audit [THA 198]

Welcome to an episode that brings to you the power and value of peer inspections of your facility and property. This discussion applies to the Four Corners and Four Walls of your shop. Does your customer see the organization and cleanliness of your shop? How about the environment that your people work in. Is it up to your standards?

I’m with Seth Thorson, Owner of EuroTech Auto Service and LMV Bavarian BMW Support; and Daniel Gravely, District Manager, EuroTech Auto Service. And keep in mind this is a peer review – some special power in that.

The key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a198.

Doug Grills – 20 Questions in 30 Minutes [RR 589]

November 17, 2020

Doug Grills – 20 Questions in 30 Minutes [RR 589]

Welcome to another episode of 20 Questions in 30 Minutes. I’m with Doug Grills of AutoStream Car Care Center. Doug along with his partner Rick Levitan has been around the auto service business for over 25 years and has built their reputation by offering best-in-class service to their customers. Now he joins and answers his hand-picked questions on our format I call 20 Questions in 30 Minutes.

This episode highlights Doug’s early musical career and allowed us to understand how he uses his analytical skills to make decisions. He believes in process and that a strong culture is what people really buy into.

Find the key talking points, Doug Grills’ bio, and links to his previous episodes at remarkableresults.biz/e589

The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]

November 13, 2020

The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]

I’m with Matt Manzone and Jim Fleischman. Matt is an ASE certified master tech and service writer and works at Jim’s shop Automotive Alley in Arcade, NY.

Why this interview. Matt is a former dealer technician. Hearing the reasons why Matt Manzone went to work for an independent is important to how you think and approach hiring dealer techs. Jim also shares some of his process to bring Matt on board to work in his company.

We discuss the differences of techs at dealerships against techs at independent shops. Matt and Jim also talk about the dilemma of leaving your job of 14 years for the same yet new job. The talking points can be found at remarkablersults.biz/e588

Electric Vehicles – The Future Unfolds [THA 197]

November 12, 2020

Electric Vehicles – The Future Unfolds [THA 197]

Welcome to an episode ahead of its time. It may bring forth some brilliant thoughts and strategies moving forward that will help the aftermarket prepare for the future. It will be here sooner than we know.

I’m with John Eppstein, Carolyn Coquillette, Dave Kusa, and Rorry Balmer. We talk about the future with changing technology especially Electric Vehicles. Don’t shy away from this or any other topic that will define your future.

My Academy guests detailed our preparedness, the competitive landscape, predictions, legislation, powertrain, ownership structure, electric vehicles and more along with their recommendations.

If you want the key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a197.

Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]

November 10, 2020

Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]

Gerry Frank, a business coach, and shop owner share Robert Kiyosaki’s famous CashFlow Quadrant in an easy to swallow and digestible way.

It has 4 quadrants and abbreviated as ESBI. He is correlating the ESBI approach to stages in the aftermarket. The stages are Employee, Self-employed, Business Owner, and Investor which relates to an individual starting himself as a technician becomes a shop owner and eventually, becomes an investor.

Find the key talking points, Gerry Frank’s bio, and links to his previous episodes at remarkableresults.biz/e587

Service Advisor Advice from Steve Shaw [RR 586]

November 6, 2020

Service Advisor Advice from Steve Shaw [RR 586]

Service advisor consultant trainer Steve Shaw of Steve Shaw Training brings his unique brand of training. Steve has some great ideas and concepts that can help you grow sales therefore dropping that margin gain directly to the bottom line. Steve Shaw teaches service advisors to get customers’ permission.

Steve shares 5 key reasons customers buy And he wants you to change the wording when you sell maintenance. There is also a simple approach to selling tires.

Steve also adds techniques in this episode. He advises, if you follow the tools and training you will sell more. He extends his understanding of customer behavior to your advantage. This episode can answer why customers buy and offer some great ideas on selling maintenance and tires.

Find the show notes at remarkableresults.biz/e586.

Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196]

November 5, 2020

CARES ACT and PPP Update with Hunt Demarest [THA 196]

I’m with Hunt Demarest CPA in this Payroll Protection Program or PPP update.

Hunt says that there is a document that says the deadline for PPP forgiveness is October 31, 2020. That is not true and Hunt explains. If you did get PPP funds there is a deadline to apply for forgiveness and he shares the timing on that. If you got an EIDL loan that must be paid back. Check with your banker or accountant. Don’t ignore it.

Hunt provides some tax consequence talk, but more importantly, you need to work with your banker, accountant or tax preparer to be sure you are compliant with the law i

Hunt is from Paar Mellis an accounting firm that exclusively works with aftermarket shop owners. Hunt has contributed in past episodes and he always offers great advice. Nothing in this episode is to be construed as gospel. You must do your own research and consult with your own professionals.

If you want the key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a196.

Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585]

November 3, 2020

Automotive Management Institute: New President Chuck Searles – Looking Ahead [RR 585]

I’m with Chuck Searles, the new president of AMI. I know many of you have your industry credentials from AMi, not only in collision but in mechanical. If you are not aware there are certifications and designations offered to the industry for management and service training. You may have your AAM designation, the Accredited Automotive Manager or master, AMAM and you should be proud.

Go behind the scenes and meet Chuck Searles and discover his background and what his plans are for leading AMi. Find AMi at amionline.org. AMi’s mission is to identify, provide, and promote qualified business education for the success of automotive service repair professionals.

Chuck shares his story of how he ended up in the automotive industry. As president of AMi, he wants to increase AMis presence on the service side of the industry. Find the key talking points, Chuck Searles’s bio and links to his previous episodes at remarkableresults.biz/e585

ADAS and Tech Advances – Joe Register [RR 584]

October 30, 2020

ADAS and Tech Advances – Joe Register [RR 584]

This episode speaks to Advanced Driver Assistance Systems or ADAS. Joe Register the Vice-President of Emerging Technologies at the AutoCare Association is back. One week ago we talked about Secure Vehicle Interface and this is our follow-up with Joe. He has brought enormous amounts of helpful information on the advancement of technology to my listeners.

Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. Joe is well connected through his work in helping to create tech and interface standards with ISO (International Organization for Standards) and SAE (Society of Automotive Engineers).

Find the show notes and the video of Joe’s slides at https://remarkableresults.biz/e584

Coaches Lab: Why Employees Leave [THA 195]

October 29, 2020

Coaches Lab: Why Employees Leave [THA 195]

You are about to embark on a brainstorming session with three of our aftermarket’s excellent business coaches that have a strong leaning toward people and culture. As you’ve learned throughout the last 194 episodes picking a panel and getting them to mesh seems to be a strength of mine and this one nailed our topic. And you benefit from this listen.

Employees leave for many reasons. This episode will give you more than five reasons and if you work on only three of them, you are on your way to creating a solid ‘sticky’ team. I say sticky because you want your people to stay, yet you need to create the right environment, culture, and engagement for it to work.

The panel: Dan Taylor, Senior Business Advisor at Transformers Institute, Dave Schedin, from Computrek Automotive Management Systems, and Murray Voth, owner and principal trainer at RPM training.

If you want the key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a195 Use them for an agenda to help you implement the insights from this Academy.

Dave Kusa – 20 Questions in 30 Minutes [RR 583]

October 27, 2020

Dave Kusa – 20 Questions in 30 Minutes [RR 583]

Welcome to another episode of 20 Questions in 30 Minutes. This format offers a quick, in-depth and on-point conversation like no other. You’ll hear from shop owner Dave Kusa from Autotrend Diagnostics, San Francisco, CA.

He talks about the impact of technology on his business, building a strong business culture, and getting training whenever you can. He also has some important tips about Gross Margin Hack which will be interesting once the episode hits the mid part!

Find the key talking points, Dave Kusa’s bio and links to his previous episodes at remarkableresults.biz/e583

This is raw, relevant and personal. All the necessary ingredients are concocted here to diminish your struggles and take you to the next level. Learn things aftermarket approved only here on the only remarkable results radio!

Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]

October 23, 2020

Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]

We are talking about Secure Vehicle Interface or SVI. We can’t get enough information on the plethora of technology that is happening at an enormous rate. My guest is Joe Register the Vice-President Emerging Technologies at the AutoCare Association. I love talking to Joe and we’ve done episodes in the past with big uptakes on technology. Joe also brought slides with him so we have the video on our youtube channel and on the show page on the website.

Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This is our third interview and we are also doing an ADAS update look for that soon. I love listening to Joe as he is so well connected through his work in helping to create tech and interface standards with ISO (International Organization for Standards) and SAE (Society of Automotive Engineers).

Find the show notes at https://remarkableresults.biz/e582.

Auto Repair in the Decade of the Eighties [THA 194]

October 22, 2020

Auto Repair in the Decade of the Eighties [THA 194]

Welcome to another trip down memory lane and a flashback to the decade of the 1980s. My guests recall that the new tech that came out in the decade was learned through trial by fire and carburetors could be diagnosed with your ears. A fun time where the music was made by hair groups…. what was your favorite group?

This was an era too where the Chrysler Caravan, Fiero and the IROC-Z debuted. When the phone rang during this period, they said that 80 percent of the time that caller would-be customers and 12 D Cell Batteries to make the Boom Box work. And of course, the mullet was the hair cut of choice. If you don’t remember because you are too young, then listen to what your brethren, who came before you, remember about the decade of the eighties. BTW There are pictures of the entire panel from the 1980s in the show notes

The panel, Kevin Eckler, along with wife Lisa own Foreign Car Specialists, in Poughkeepsie, NY, Paul Marquardt, Northwoods Auto Techs, Rhinelander, WI was the National NAPA ASE Tech of the Year for 2010 and is a NAPA Autotech Trainer
Rich Falco, Instructor at CTI (Carquest Technical Institute) and John Bridgwater, Wright’s Automotive Service, San Leandro, CA. The show notes at remarkableresults.biz/a194 where you’ll find pictures and links to my panel’s previous episodes.

Cybersecurity: Defend and Protect Your Business and Network [RR 581]

October 20, 2020

Cybersecurity: First Line of Defense for your Business – RR 581

Chris Cloutier has brought his wisdom and insights to the podcast over the years. // he and his brother own Golden Rule Auto Care and is CEO of Autotext.me. Jay Mikulovich is the founder and CEO of Revival Technology LLC. We will be traversing the world of cybersecurity.

As we all know, cybersecurity is the defense and protection of your computers, mobile devices, or any electronic gadgets connected to the internet against any form of malicious software and hackers. You may be saying why me, Carm. I don’t need to care about this.

Many say differently. You’ve got to take a proactive position to minimize threats that loom to affect computer systems. Learn from this episode, the best practices needed to protect your business from threats that include ransomware, viruses, and malware.

Don’t ignore this. We tend to overlook securing our network and systems with the attitude that it will not happen to me. Find the key talking points at remarkableresults.biz/e581

The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]

October 16, 2020

The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]

In this episode, we have Brian Walker talking about the basic core principles of SEO. We will be diving into websites, quality content, search engine, Google’s algorithm of search intent, marketing and many more areas that helps you improve your website.
Brian was a Mercedes Benz Master dealer tech and was ASE certified with L1. He owned Peak Automotive in Apex, NC. He is also the co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops.

We talked about websites and optimizations. A few years back you can trick search engines to position your sites a little bit higher but now SEO or search engine optimization has evolved. AI’s are being used to make search engines think like a human. It can adapt well. This means we have to go back to the basic core principles of why your site ever existed.

Find the show notes at https://remarkableresults.biz/e580.

Apprentice Stories [THA 193]

October 15, 2020

Apprentice Stories [THA 193]

In your circles do you find that the discussion is trending toward finding top talent? All aspects from networking, writing great ads, improving hiring systems and improving your business culture is credited to finding and keeping top talent.

How much success are you having finding great talent out of the available pool? I believe the time has come, in a big way, to “grow your own”. For many that concept seems nebulous. Something you hear about, know you should do, but can’t even begin to know where to start.

I’ve done at least 10 podcasts on apprenticing and career pathing. Most recently Town Hall Academy #185 dedicated to understanding apprentice programs. This episode is a bookend to #185 and I call it Apprentice Stories. Listen to two apprentices and a mentor talk candidly about the process and results.

Anything worthwhile takes time and effort and installing an apprentice program in your shop is as right as having lifts in your bays.

I will have links to important apprentice programs you can embrace listed in the show notes at remarkableresults.biz/a193

Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579]

October 13, 2020

Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman – RR 579

This year was like any I ever remember. I’m sure you have the same sentiment. COVID-19 hit us and the uncertainty of dealing with protection, safety, and serving our clients was and is a huge part of our daily lives. We are still figuring out our new normal and with it comes new struggles. With that comes mental stresses of all kinds and the roller-coaster swings that can cause emotional highs and lows.

I’m with Dr. David Weiman. He is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson & Johnson’s Human Performance Institute. He will talk about keeping clients, overcoming the stress that the pandemic has thrust upon us all and how we can show gratitude to the people we care about.

I so enjoyed this discussion with Dr. Dave and I’m sure you’ll take some great advice on dealing with stress and showing your gratitude. Find the key talking points at remarkableresults.biz/e579

Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]

October 9, 2020

Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]

There are different approaches to every situation and problem, especially in automotive repair problem-solving. My guests bring their different approaches in solving diag issues to the podcast. They did it before in episode 544, but this time they take it to the next level.

Matt Fanslow and Scott Shotton once again prove their own points in this second part episode. They may not agree on the processes but their approach to diagnose and solve problems are undeniable. They are relentless but their individual approach works. Matt and Scott are fine-tuned by years of experience diagnosing problems under the hood. In the end, we can pass the decision to you, the listener. Which pathway do you prefer? Possibly a hybrid of the discussion?

Both Matt and Scott agree that The customer supplies important data. The service consultant must write it all down so the tech has as much information available. Find the show notes at https://remarkableresults.biz/e578.

Improving Work Flow [THA 192]

October 8, 2020

Improving Workflow – THA 192

We are talking about Improving Workflow in the Shop. The panel gave their best in sharing disciplines and processes that work for them. If you are a student of process improvement you’ll appreciate the discussion and if you are not you’ll realize you must start.

The panel includes Mike Davidson, Parkway Automotive, Little Rock, Arkansas, and Industry Essentials with a DOL Approved Apprenticeship Plan, Corey Evaldi, Olmsted Auto Care, Olmstead, OH, Andrew Minkler, Bavarian Motor Repairs, Capital Heights, MD and Steve Wootton, Technical Adviser, Ultimate Auto, Truck and Equipment in Cromwell, CT.

The detailed key talking points can be found at remarkableresults.biz/a192. Remember you can use the talking points to help create your own next steps or meeting agenda.

Mike Davidson shares the most important question that he asks every one of his team members.

Shop Talk 9: The Ladies Have a Lot To Say [RR 577]

October 6, 2020

Shop Talk 9 – The Ladies Have a Lot to Say – RR 577

Three lady shop owners that will speak to marketing to women, offer their perspective on margins and cost management, how the pandemic has made important changes and how it changed the hiring process. Will you agree, take exception from their ideas or gain a new insight.

The panel: Jamie Carlson from Ervine’s Auto Repair, who was honored as the Female Shop Owner of the Year 2019 from AutoCare’s Women In Auto Care, Emily Chung
AutoNiceh in Markham, Ontario, and Rachael Wacha from City Auto Repair, Gainesville, FL.

Find the key talking points at remarkableresults.biz/e577

Life After Succession – Randy Pickering [RR 576]

October 2, 2020

Life After Succession – Randy Pickering [RR 576]

Family businesses can survive the generations, needless to say, you’ve got to do a lot of things right. It’s the culture, discipline, and the brand that gives the necessary template for a successful transition.

Today we welcome Randy Pickering, legacy owner of Pickering’s in Lakewood, CO. Pickerings is an amazing company that is transitioning into the 5th generation, Randy’s two sons. That is a rare thing.

To help gain their independence Randy says his sons both wanted to join a 20 group of their own and opened their 2nd store to scale up for a solid exit plan. Randy shares his newfound life after leading Pickerings in Lakewood, CO.

Find the show notes at https://remarkableresults.biz/e576.

Incentive Plans [THA 191]

October 1, 2020

Incentive Pay – THA 191

We are talking about Incentive Pay. You will conclude from this episode that there is no silver bullet to this answer. There are a lot of moving parts to create compensation plans unique to your business culture for the results you, your employee, and team need to have to best serve your customer and to create financial rewards.

I invited a great panel to discuss incentive pay: // Seth Thorson, from EuroTech Auto Service, based in New Brighton, MN and also the owner of LMV Bavarian a BMW tech support company. Bryan Kelley is here from Valley Auto Electric, Covington, WA, Active and chairman of ASA Northwest and Bill Haas, Haas Performance Consulting, and Business Manager of NACAT, the North American Automotive Teachers

The detailed key talking points can be found at remarkableresults.biz/a191 along with Bryan’s chart on 23 motivators of people. Remember you can use them to help create your own plan or meeting agenda.

Wealth Building: Become a Financial Adult [RR 575]

September 29, 2020

Wealth Building: Becoming a Financial Adult [RR 575]

Jerry Kezhaya and his wife Dr. Laura Shwaluk bring you a powerful discussion on wealth and money. Jerry and Dr. Laura own The Auto Shop in Plano, TX. They are also leading Business Builders Mentor and Mastermind USA, helping entrepreneurs accelerate their businesses and open doors of mental blocks that prevent them from succeeding.

We discuss Debt, Wealth Building, Entitlement, Consumerism and Determining a Need or a Want. Surprisingly, 85% of 65 years or older don’t have access to $25,000. That is a very sad percentage knowing that you have worked almost all of your life, but do not reap the benefits!

Let this episode be your springboard to bounce you back to financial stability. The episode talks about Fiat Currency, the distinction between spending and investing, spending habits, and other in-depth financial mechanisms wired deep within you. As you listen, there are a lot of variables on why we fail with money. But there are also a lot of things to help us with what to do about it.

Get Jerry and Laura’s bio and talking points and previous episodes at remarkableresults.biz/e575.

Massachusetts Right to Repair Law: Vehicle Data Access [RR 574]

September 25, 2020

Massachusetts Right to Repair Law 2020: Vehicle Data Access [RR 574]

Welcome to an important and vital episode as it relates to how we will do business in the future. It’s about access to data that will be necessary to fix our clients’ vehicles. There is some astounding money being put up against this pro-consumer initiative in Massachusetts. The intention of this episode is to serve up awareness and the impact a NO vote from Massachusetts voters will mean to automotive repair going forward.

By 2022, 87% of new vehicles will be transmitting telematics data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data. They will hold all the cards and charge handsomely for it.

My guests are advocates of this ‘Right to Repair Law – Vehicle Data Access Requirement Initiative (2020)’. Bill Hanvey, President and CEO of Auto Care Association, and Aaron Lowe, Senior Vice President, Regulatory and Government Affairs.

Find the show notes at https://remarkableresults.biz/e574.

Succession Planning: With an Internal Candidate [THA 190]

September 24, 2020

THA 190 Succession with an Internal Candidate

In keeping with my goal to keep the succession theme burning as we face the reality that many of you need to retire and sell your business and many of you would like to become business owners.

This episode reveals a transaction with two internal non-family successors. Bob Ward anchors this episode as he helped orchestrate this transaction.

I’m with business owner Steve LaFleur from Prescott Import Car Service and one of the internal co-buyers, Dave Mendez. Dave has worked for Steve for 10 years.

This very candid conversation will help move your succession plans forward and you can get all the key talking points from this episode at remarkableresults.biz/a190. These key talking points will make for a great planning agenda.

Procedures and Systems Part 2 with Brian Gillis [RR 573]

September 22, 2020

Procedures and Systems Part 2 with Brian Gillis [RR 573]

Welcome to the second part of processes and systems with Brian Gillis. Brian is the Chief You Net-Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training.

A big part of building your Standard Operating Procedures is to start. Brian shares his formula and discipline for not only starting but for continual improvement.

Get Brian’s bio and talking points and his previous episodes at remarkableresults.biz/e573 .

Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]

September 18, 2020

Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]

There is a need in supporting businesses in enhancing their organizational eco-system through it’s single most important asset… The PEOPLE! The lifeline of a healthy business culture can be done at the tip of your fingertips

My guests today are; Carlo Sabucco, Mark Simons, David & Bonnie Schedin. They will be enlightening us with the value and importance of assessments. Assessments can identify people who have the highest probability of being successful in a role and provide practical recommendations for maximizing their performance.

learn the importance of two different assessments and how hiring with this knowledge will help your businesses leverage and streamline your hiring process and find a great match to enhance your team

The key talking points and important links found at remarkableresults.biz/e572/

Delayed Maintenance: The Power of Appointments [THA 189]

September 17, 2020

THA 189 Delayed Maintenance – The Power of Appointments

This episode is about delayed maintenance and the power of appointments. You are going to find fascinating data and information that will help you make strategic changes in your business.

I’m with Bill Thompson, President, IMR Inc. / automotiveresearch.com and shop owner Brett Beachler, Beachler’s Vehicle Care and Repair, Peoria, IL

To see the data referenced in this Academy episode you can watch the video on the show notes page or find each chart on the show notes page.

BTW there is a ton of great advice here but don’t take my word for it, listen until the end, even in two sessions. Get all the key talking points on the website at remarkableresults.biz/a189

Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]

September 15, 2020

Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]

The Panel: Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Text Me. He spent many years in the software industry developing solutions for companies, and Bob Greenwood is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC) a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry.

Welcome to a fun and fast-paced show for you all about the language of our beloved aftermarket. Chris and Bob are providing provocative ideas for change in the language we use. They believe that many of the words we use don’t have the same meaning today that they did years ago.

Some of the language they feel we need to remove is training, customer, and business owner to name just a few. We’ve taken great notes for you so you can use as an agenda in your next team or networking meetings, Go to the show notes page at remarkableresults.biz/e571 . Also, find Chris and Bob’s bios and links to their previous episodes.

Margaret Palango – 20 Questions in 30 Minutes [RR 570]

September 11, 2020

Margaret Palango – 20 Questions in 30 Minutes [RR 570]

Margaret is the Executive Vice President at Autoshop Solutions in Raleigh-Durham, North Carolina Area. She shares some great and applicable advice on grit and positive thinking while emphasizing on the importance of building trust and building better teamwork.

Margaret Palango also talks about how she relies on her intuition whenever there is a difficult decision to make. She never regrets listening to her intuition. She made her intuition stronger in her professional life.

Find the key talking points, Margaret Palango’s bio and links to his previous episodes at remarkableresults.biz/e570

Succession With a Family Member [THA 188]

September 10, 2020

THA 188 – Succession with a Family Member

Family succession can be different than selling to a non-family member, yet many components of a transaction are similar. Jessica and Ron were very forthcoming and business coach Dave Justice helped shape the plan.

The panel: Ron Tinner, owner of Sparks Tire and Auto, along with his daughter Jessica Carrino. Jessica will become the owner, and they share their story about making a family transaction work. David Justice from Repair shop of Tomorrow is their business coach.

Succession is one of the hottest trends in our industry. So many want to retire, pass the business on to family or sell to a team member. Selling to another shop owner or group is also in the cars. We can’t talk about this enough.

For the key talking points, audio and video go to remarkableresults.biz/a188.

Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]

September 8, 2020

Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]

John and Karen Manelas attended the same school, took the same degree and became successful at their careers for 15 years as electrical engineers. They decided to take a huge life change and pay cut to start their own shop. They took on the challenge and the uncertainties. With low capital, they grew their shop from one in 2004 to an amazing 7 shops in 2019.

Growth is an amazing thing when you do it the right way. Prepare yourself mentally to put a lot of work into each location, hiring, training, and preparing the right staff.

Find the key talking points, John and Karen Manelas’ bio and links to their previous episodes at remarkableresults.biz/e569

Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]

September 4, 2020

Leverage the Smart Phone to Maximize Technicians Learning Potential – RR 568

An important take on training with David Boyes and Pat Pate from todayclasstechnician.com

If you are interested in a system that is designed to teach with Adaptive Learning interactions with wrong answers greeted with why it was wrong and why the correct answer is correct, You may just have discovered a powerful new tool to keep your learning curve high.

You’ll find this a very interesting episode that you may just start your research on this method of training. Show notes and bios at remarkableresults.biz/e568/

Labor Rates: A Function of the Business Not the Market [THA 187]

September 3, 2020

THA 187 Labor Rates: A Function of the Business Not the Market

Labor Rates is a very touchy subject for some shop owners. It is the sacred measure that customers rate you on. If you believe that this episode is for you.

We are covering multiple labor rates, an approach to calculating your rates, and what the future holds as far as the importance that labor rates ill be to your business if not most critical already today.

If you are struggling to make money there are many areas you need to pay attention to, and most importantly your labor rate. Is your rate based on the market or on the function of your business.

The panel: Bob Greenwood, AMAM, President and of the Automotive Aftermarket E-Learning Center, Business coach, and as I like to say one of the best numbers guys in the industry. Also Business coach Brian Gillis the Cheif Strategist at You Net-Results and joining us halfway through is shop owner Bill Nalu from Interstate Auto Care in Madison Heights, MI

The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]

September 1, 2020

The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]

My guest today is Emily Chung. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham, Ontario, Canada. She is a licensed Automotive Service Technician, and Automotive Writer for various publications. She also teaches in the Automotive Business School of Canada at Georgian College.

We are going to talk about gender stereotyping. I want you to listen to this episode in its entirety and let me know what you took away. I believe it will help you understand some of the reasons we do what we do as it relates to hiring and leading our team.

When it comes to gender biases, Emily makes very strong points. No doubt you can put yourself in many of the situations Emily speaks about. So we get this on the table here in episode 567 and I welcome Emily back to keep the dialogue going. Please recall another episode recently where we had a female shop owner, technician and service adviser discuss the Female Impact in the aftermarket. It is episode RR 549

Find the key talking points, Emily Chung’s bio and links to her previous episodes at remarkableresults.biz/e567

Mike Tatich – 20 Questions in 30 Minutes [RR 566]

August 28, 2020

Mike Tatich – 20 Questions in 30 Minutes [RR 566]

Listen to shop owner Mike Tatich from TMT Complete Auto Service Center answer 20 questions on life and business. He shares some great advice he got from family and friends. He talks about how important people are in business and how important your networks are in case all else fails.

Mike Tatich also talks about reading more and networking to other shop owners. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff.

Find the key talking points, Mike Tatich’s bio and links to his previous episodes at remarkableresults.biz/e566

Live at the Grill with Chris Della Bella [THA 186]

August 27, 2020

THA 186 Live at the Grill with Chris Della Bella

Welcome friend to a first for the Town Hall Academy. I attempted to pull off a live cooking show with my friend Chris Della Bella, the Director of Market Development, Northern US for Advance/Carquest. We had some tech glitches, but we created a short and fun episode that accomplished our goal.

You know food is a universal language and breaking bread with people is one of the most intimate and fun relationship builder.

Imagine a cooking show in audio format. Our industry is known to hold cookouts for the team and with that idea in mind, we held a live cooking show. Sure you can listen to the podcast or go to the show notes page or my Youtube channel to watch Chris in action. remarkableresults.biz/a186

I hope you have plans this week to cook out for your team and your family while practicing social distancing.

Giving Back: His Calling to Expose the Automotive to High School Students [RR 565]

August 25, 2020

Giving Back: His Calling to Expose the Automotive to High School Students [RR 563]

My guest today demonstrates paying it forward. Luke Walker from Columbus, OH shares his 10-year success path from a one-bay shop into a 16 bay, $4M business.

He credits great people, coaching and a strong culture. A fascinating part of Luke’s story is his giving back to the community. As you listen, think about how you can help impress the automotive industry on the young people in your community. He is leading and supporting an after school program that unwraps automotive systems to students that may show technical/mechanical gifting and encourage them to our industry.

Talk to me at carm@remarkableresults.biz Thanks!!!! for sharing your thoughts. Find the key talking points, Patrick’s bio and links to his previous episodes at remarkableresults.biz/e565

The Moment of Impact – Validate Your Leadership – Paul McCarthy and John Passante [RR 564]

August 21, 2020

RR 564: The Moment of Impact – Validate Your Leadership

I am with John Passante and Paul McCarthy as we discover ways to learn and understand the intricacies of leadership and being a shop owner. A big point John makes is validation and how it connects to leadership. We will learn the concept behind how to be understood properly when communicating with your employees and how to give the right prop ups to deserving employees!

Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group and Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.

Find the talking points, bios and key talking points of John Passante and Paul McCarthy at remakableresults.biz/e564

Apprentice Program – Grow Your Own Technician [THA 185]

August 20, 2020

THA 185 Apprentice Programs – Growing Your Own Technicians

Do you need a technician? What are you doing about it. There is some great talent available as an outcome of the pandemic; however, it won’t last.

Here is another episode on apprenticing. This is a recurring curring theme on the podcast. I will put up a link on the show notes page that displays all podcasts that helps you learn about apprentice programs.

The panel: Pete McNeil, shop owner, Mc Neils Auto Care, The NAPA 2020 Shop Owner of the Year, Sandy, UT, 2 Locations. (Expanded Sandy location to 16 bays and use it for education). Jake Sorensen, Technician, the 2019 NAPA ASE Technician of the Year, He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT and Alexia Murphy, Program Specialist, Department of Workforce Services, State of Utah

The key talking points listed on the show notes page will make a great meeting agenda or outline for change find them at remarkableresuts.biz/a185

Patrick McHugh – 20 Questions in 30 Minutes [RR 563]

August 18, 2020

Patrick McHugh – 20 Questions in 30 Minutes [RR 563]

Welcome to the second episode of the new format. You’ll hear from shop owner Patrick McHugh from Bimmer Rescue. He talks about the top three most important needs when opening a shop and his solution to time waste.

Patrick McHugh also shares his personal views on business and family. During the start of the interview, he talks about his Appreciation for Family because he was separated from them the moment COVID-19 hit.

Find the key talking points, Patrick McHugh’s bio and links to his previous episodes at remarkableresults.biz/e563

Why Coaching is a Business Life Saver – Rick White [RR 562]

August 14, 2020

RR 562: Rick White on Coaching

Rick White, President and Lead Coach for 180BIZ will help you understand and appreciate the shop owner and business coach dynamic. Coaching is about relationships and communication.

Rick and I talk about why a shop does not have a coach and how failure only happens when you refuse to learn from it. Find the talking points, Ricks bio and key talking points at remakableresults.biz/e162

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