Latest Blog

Advice That Makes You Uncomfortable May Be The Very Advice You Need To Hear

By Carm Capriotto, AAP | Oct 31, 2026

Have you ever asked a question on social media hoping someone would confirm what you already believe? Think about that for a moment. In the echo chamber of social media, you can ask just about anything and find someone who agrees with you. You’ll also find people who strongly disagree.…

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Brining Attention To Sometimes Invisible Thoughts or Issues

Sloppy Success

By Carm Capriotto, AAP | 11/24/2025

When we look back on our success in the shop, we rarely see one big defining moment. There’s usually…

Be a Sponge!

By Carm Capriotto, AAP | 11/17/2025

Be a Sponge! A wild thought. You’re heading to AAPEX, VISION, or ASTA. You’ve got your schedule packed —…

Fix the List That Never Ends

By Carm Capriotto, AAP | 11/10/2025

We love getting things done. There’s nothing better than checking off a task and feeling that little hit of…

Your Challenges Change You

By Carm Capriotto, AAP | 11/01/2025

If you let them, your challenges will change you. Stop and think about that. Actually, stop is the keyword.…

Fear Makes You Stupid

By Carm Capriotto, AAP | 10/27/2025

I’ve realized that many times it wasn’t a lack of skill or opportunity that held me back—it was fear.

 Are We Celebrating Enough

By Carm Capriotto, AAP | 10/13/2025

Shop owners who work hard to build and maintain a strong culture of behavior and values also know that…

In Search of Professionalism and Perfection

By Carm Capriotto, AAP | 10/05/2025

A quick story about a large retail chain that illustrates the importance of seamless customer service. My friend needed…

Why Do We Get Great Ideas in the Shower?

By Carm Capriotto, AAP | 09/29/2025

I get awesome ideas in the shower. I’ve always wondered how I come up with so many ideas while in the shower. Is it because of the relaxed state we are in? Does the warm water help reduce stress and anxiety, allowing our brains to enter a more creative and open mindset?

Have You Peaked?

By Carm Capriotto, AAP | 09/22/2025

Are you afraid to take your automotive repair shop to a new level because you’re broke? Has the lack…

You Have Currency

By Carm Capriotto, AAP | 09/15/2025

What if I told you that you’re already wealthy beyond measure? Not in dollars or gold, but in something…

Business is Tough

By Carm Capriotto, AAP | 09/08/2025

Breaking Through When Business Gets Overwhelming You know business is tough—that’s not news to anyone running an automotive repair…

The Power of Meshing

By Carm Capriotto, AAP | 09/02/2025

Here’s what struck me: meshing isn’t just a noun describing how gears work together. It’s a verb. It’s an active choice we make every day as leaders.

Brakes For Breasts

By Carm Capriotto, AAP | 08/25/2025

Join the Fight: Why Every Auto Professional Should Support Brakes for Breasts After our latest podcast episode about Brakes…

Do We Need All This Content?

By Carm Capriotto, AAP | 08/18/2025

From audio and video to webinars and YouTube, we are taking in more content than ever before. But how…

Ambition with a Focus

By Carm Capriotto, AAP | 08/04/2025

Having ambition is either an inherent trait or something you push to have. I find that ambition can propel…

Latest Episodic Education

Lost in Translation: Why Customers Ignore Deferred Work [RR 1116]

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Are You Diagnosing Vehicles or Just Throwing Parts at Them? [THA 509]

10/30/2026

You Don’t Have to Be a Programmer to Build AI Tools for Your Shop [RR 1115]

10/27/2026

Why Electrical Fundamentals, Service Information, and Technician Training Matter [THA 508]

10/23/2026

Shop Succession Without Retirement: How Three Employees Became Owners [RR 1114]

10/20/2026

From Technician to Shop Owner: The Challenges You Never Saw Coming [THA 507]

10/16/2026

Authenticity Is Your Shop’s Best Marketing Strategy [RR 1113]

10/13/2026

The Human Side of Auto Repair: Emotional Intelligence, Mentorship, and Leadership [THA 506]

10/09/2026

AAPEX 2026: What to See, Learn, and Experience [RR 1112]

10/06/2026

How to Turn Call Recordings Into Coaching, Conversions, and Customers [THA 505]

10/02/2026

Stop Losing Price Shoppers: Give Them a Price Range [RR 1111]

09/29/2026

Work Together, Thrive Together, Build a Business You Can Sell [THA 504]

09/25/2026

Inside the Role of a Performance and Accountability Team Leader [RR 1110]

09/22/2026

How to Develop a General Manager for Your Auto Repair Shop [THA 503]

09/18/2026

From Daily Profit to Long-Term Business Value [RR 1109]

09/15/2026

The Automotive Hiring Cycle: When and How to Recruit Top Technicians [THA 502]

09/11/2026

The Power of Financing: A Growth Tool for Auto Repair Shops [RR 1108]

09/08/2026

Daily Habits That Build a Stronger Auto Repair Shop Culture [THA 501]

09/04/2026

Rapid-Fire Automotive News: AI, EVs, Autonomous Vehicles, and the $19B Trade School Boom [RR 1107]

09/01/2026

Brakes for Breasts: How Auto Repair Shops Are Fighting Breast Cancer [THA 500]

08/28/2026

Top 5 Qualities of a Genuine Service Advisor [RR 1106]

08/25/2026

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08/21/2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08/18/2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08/14/2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08/11/2026