Latest Blog

An Honor and a Milestone for Brakes for Breasts

By Carm Capriotto, AAP | Aug 23, 2026

Tracy and I were truly honored to stand inside the Cleveland Clinic this year for the Brakes for Breasts check presentation—and I have to tell you, it hit us in a way we didn’t expect. I want to start off with the website URL: brakesforbreasts.com/ What we witnessed wasn’t just…

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Business is Tough

By Carm Capriotto, AAP | 09/08/2025

Breaking Through When Business Gets Overwhelming You know business is tough—that’s not news to anyone running an automotive repair…

The Power of Meshing

By Carm Capriotto, AAP | 09/02/2025

Here’s what struck me: meshing isn’t just a noun describing how gears work together. It’s a verb. It’s an active choice we make every day as leaders.

Brakes For Breasts

By Carm Capriotto, AAP | 08/25/2025

Join the Fight: Why Every Auto Professional Should Support Brakes for Breasts After our latest podcast episode about Brakes…

Do We Need All This Content?

By Carm Capriotto, AAP | 08/18/2025

From audio and video to webinars and YouTube, we are taking in more content than ever before. But how…

Ambition with a Focus

By Carm Capriotto, AAP | 08/04/2025

Having ambition is either an inherent trait or something you push to have. I find that ambition can propel…

Be Careful of the Limitations You Fight For

By Carm Capriotto, AAP | 07/13/2025

Be Careful of the Limitations You Fight For — Inspired by Jim Kwik Jim Kwik says, “If you fight…

 Is There Still Time to Learn?

By Carm Capriotto, AAP | 07/07/2025

Lately, I’ve heard friends say they’re running out of time—to learn, to slow down, to truly listen. It got…

The Power of Margin

By Carm Capriotto, AAP | 06/30/2025

We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity…

We Don’t Know, Therefore We Don’t Care

By Carm Capriotto, AAP | 06/23/2025

  At Tools 2025, I had the chance to sit in on several sessions led by some of the…

 A Very Important Question – Are You a Mechanic or Owner?

By Carm Capriotto, AAP | 06/16/2025

Are you running your shop as a technician or as an owner? Many automotive repair business owners I’ve interviewed…

Automotive Service: Where Procedures Save Lives and Reputations

By Carm Capriotto, AAP | 06/09/2025

When clients entrust you with their vehicles, they’re also entrusting their safety. Minor oversights can have catastrophic consequences, making…

 Fix it. Make it Happen. Let it play out.

By Carm Capriotto, AAP | 05/22/2025

Work problems. Sure, you have them. Don’t deny it. We often face various challenges in the workplace, from looming…

 Get a Little Braggadocious!

By Carm Capriotto, AAP | 05/12/2025

Here is an excellent suggestion for enhancing your “About Us” page on your website. You should showcase your specialist’s…

Education is Being Curious

By Carm Capriotto, AAP | 05/05/2025

You know I’ve been highlighting a massive language shift for our industry. Just in case you need the latest…

Automotive Service: Where Procedures Save Lives and Reputations

By Carm Capriotto, AAP | 04/28/2025

When clients entrust you with their vehicles, they’re also entrusting their safety. Minor oversights can have catastrophic consequences, making…

Latest Episodic Education

Brakes for Breasts: How Auto Repair Shops Are Fighting Breast Cancer [THA 500]

08/28/2026

Top 5 Qualities of a Genuine Service Advisor [RR 1106]

08/25/2026

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08/21/2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08/18/2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08/14/2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08/11/2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08/07/2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08/04/2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07/31/2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07/28/2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07/24/2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07/21/2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07/17/2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07/14/2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07/10/2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07/07/2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07/03/2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06/30/2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06/26/2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06/23/2026

Why Auto Repair Specialists Leave Our Industry (And How Shop Owners Can Keep Them) [THA 490]

06/19/2026

2026 Automotive Training Trends Every Professional Shop Owner Needs to Know [RR 1096]

06/16/2026

Motor Oil supply Crisis: Fact, Friction, and What Happens Next [THA 489]

06/12/2026

Anyone Can Teach, But Not Everyone Can Educate: Lessons from 30 Years in Automotive Training [RR 1095]

06/09/2026

From Data to Loyalty: How AI and Hospitality Are Redefining Shop Growth [THA 488]

06/05/2026