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Innovate or Stagnate
Look around. Listen up. There are new developments happening across our industry every day. New technology. New tools. New ideas. New ways of solving problems. But innovation isn’t just about buying the latest technology. It is about asking a better question: How can we do what we do better? Innovations…
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Who Is Your …?
While at AAPEX 2024, I had a revelation. It happens a lot. It hit me while doing what I…
Be Like A Bakery
Images of warm, freshly baked bread and delightful pastries instantly come to mind when you think of a bakery.…
Anticipation
Anticipation is a powerful tool that significantly enhances the justification for training and education initiatives. Professional auto service businesses…
There Is No Finish Line
About 20 years ago I attended a conference where the trainer put up Nike’s 1977 ad campaign, “There is…
A Reservation, A Must You Say!
Making a Reservation for Your Client We know what a reservation is. You must make a reservation for many…
A Sophisticated Client Experience
I recently chatted with Seth Thorson from Eurotech Auto Service in Minneapolis about the topic of Sophisticated Service. I…
All Fired Up!
Have you ever come back from a conference all fired up? I’m sure you have. If not it is…
Let’s Honor Our Peers
I need your help. We have so many outstanding professional automotive service specialists in our midst. We know them…
Making Music
I’m fascinated to watch documentaries on, ‘The Making of an Album’. I’ve seen some on Pink Floyd and Queen,…
Are you Done Trying?
You put in the hard work, the late nights, and the inevitable 2 AM wake-up. You are trying your…
Get to Night School
Recently, I got to thinking about night school, or what is commonly called today’s adult learning. Why would you…
Leadership Lessons – Quiet Confidence and Unwavering Presence
As a leader, it’s easy to get caught up in the idea that you need to be a larger-than-life…
Keeping Up With Info Overload
In today’s digital age, we’re bombarded with an endless stream of information from various sources. It’s easy to get…
Reasoned Debate – How We All Do Things Is Slightly Different
Your approach to things may differ from how others do it, but that doesn’t mean it’s wrong. You may…
We Hear Stuff!
What do we do with the ‘stuff’ we hear? Are you writing down those learning moments? Are you creating…
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