Latest Blog

 From Mediterranean Ave to Boardwalk

By Carm Capriotto, AAP | Jul 20, 2026

Yes, that is a reference to the game Monopoly. I’ll go out on a limb and believe that 90% of us have played this game at least once in our lives. It is a game of strategy, decisions, risk, and, of course, the roll of the dice. Recently, I started…

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All Articles and Blog Posts

Let’s Honor Our Peers

By Carm Capriotto, AAP | 07/29/2024

I need your help. We have so many outstanding professional automotive service specialists in our midst. We know them…

 Making Music

By Carm Capriotto, AAP | 07/22/2024

I’m fascinated to watch documentaries on, ‘The Making of an Album’. I’ve seen some on Pink Floyd and Queen,…

Are you Done Trying?

By Carm Capriotto, AAP | 07/15/2024

You put in the hard work, the late nights, and the inevitable 2 AM wake-up. You are trying your…

Get to Night School

By Carm Capriotto, AAP | 07/03/2024

Recently, I got to thinking about night school, or what is commonly called today’s adult learning. Why would you…

Leadership Lessons – Quiet Confidence and Unwavering Presence

By Carm Capriotto, AAP | 06/24/2024

As a leader, it’s easy to get caught up in the idea that you need to be a larger-than-life…

Keeping Up With Info Overload

By Carm Capriotto, AAP | 06/17/2024

In today’s digital age, we’re bombarded with an endless stream of information from various sources. It’s easy to get…

Reasoned Debate – How We All Do Things Is Slightly Different

By Carm Capriotto, AAP | 06/10/2024

Your approach to things may differ from how others do it, but that doesn’t mean it’s wrong. You may…

We Hear Stuff!

By Carm Capriotto, AAP | 05/13/2024

What do we do with the ‘stuff’ we hear? Are you writing down those learning moments? Are you creating…

We May Have To Get Messed Up Before We Can Step Up

By Carm Capriotto, AAP | 04/29/2024

It’s often said that we must hit rock bottom before we can rise to the top. In life, there…

Why Are We Missing So Much?

By Carm Capriotto, AAP | 04/21/2024

In today’s fast-paced world, time is a luxury only a few can afford to waste. We risk missing valuable…

The Rise of the Mechanical and Technology Specialists

By Carm Capriotto, AAP | 03/17/2024

The Rise The Declaration is out. We are embarking on a monumental change in our Job Titles in the…

But! However! Replace Them.

By Carm Capriotto, AAP | 02/20/2024

Move from But or However to NOW. Guilty, Your Honor, as Charged. ‘But’ is a staple word that we…

Does Luck play a role in our success?

By Carm Capriotto, AAP | 02/05/2024

Balancing the roles of hard work and luck in achieving success is a fascinating and complex topic. We do…

Hello 2024!

By Carm Capriotto, AAP | 01/22/2024

We are twenty-two into the new year. So, big deal, right?  Did you set any goals for 2024? Complete…

Business Advisor vs. Business Coach

By Carm Capriotto, AAP | 01/01/2024

It is important to understand the distinction between a business coach and and advisor and how they can serve you differently.

Latest Episodic Education

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Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07/21/2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07/17/2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07/14/2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07/10/2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07/07/2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07/03/2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06/30/2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06/26/2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06/23/2026

Why Auto Repair Specialists Leave Our Industry (And How Shop Owners Can Keep Them) [THA 490]

06/19/2026

2026 Automotive Training Trends Every Professional Shop Owner Needs to Know [RR 1096]

06/16/2026

Motor Oil supply Crisis: Fact, Friction, and What Happens Next [THA 489]

06/12/2026

Anyone Can Teach, But Not Everyone Can Educate: Lessons from 30 Years in Automotive Training [RR 1095]

06/09/2026

From Data to Loyalty: How AI and Hospitality Are Redefining Shop Growth [THA 488]

06/05/2026

Stop Hiring in Panic Mode: Build a Recruiting Pipeline for Your Shop [RR 1094]

06/02/2026

When Personal Stress Walks Into the Shop: How Leaders Protect Performance [THA 487]

05/29/2026

From Guesswork to Process: Modern Diagnostic Strategies for Auto Repair Shops [RR 1093]

05/26/2026

Failing at Retirement: Building Eight Shops in Eight Years [THA 486]

05/22/2026

The AI-Driven Auto Repair Leader: Using Technology as Your Strategic Thought Partner [RR 1092]

05/19/2026

The Rise of the Specialist: Redefining Automotive Professionalism [THA 485]

05/15/2026

15 Headlines in 30 Minutes: Rapid Fire Automotive News For Shop Owners [RR 1091]

05/12/2026

Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]

05/08/2026

Auto Repair Marketing Isn’t What You Think (AI Is Changing Everything) [RR 1090]

05/05/2026

Turn Your Parts Spend Into Team Rewards with the NAPA Team Tool Rebate [THA 483]

05/01/2026