Latest Blog

Digital Detox

By Carm Capriotto, AAP | Apr 27, 2026

On the way home from a conference, I sat in the airport thinking about all the conversations I’d just had with friends and colleagues. One topic kept surfacing: our reliance—maybe even our addiction—to the smartphone. It’s our tool, our connection, our crutch. Some say it’s practically become part of our…

Read More

All Articles and Blog Posts

Does Luck play a role in our success?

By Carm Capriotto, AAP | 02/05/2024

Balancing the roles of hard work and luck in achieving success is a fascinating and complex topic. We do…

Hello 2024!

By Carm Capriotto, AAP | 01/22/2024

We are twenty-two into the new year. So, big deal, right?  Did you set any goals for 2024? Complete…

Business Advisor vs. Business Coach

By Carm Capriotto, AAP | 01/01/2024

It is important to understand the distinction between a business coach and and advisor and how they can serve you differently.

Do We Value the Knowledge We’ve Learned?

By Carm Capriotto, AAP | 12/26/2023

Many have said on our podcast that it takes 10,000 hours to master a skill. That number seems daunting.…

So Happy Making 2% Net Profit. Really?

By Carm Capriotto, AAP | 12/17/2023

Should I be happy for you when you say that you made 2% net profit in my business? It’s…

I Don’t Think So

By Carm Capriotto, AAP | 11/20/2023

Please don’t think training is good for you, like food, exercise or sleep. I’ve heard every excuse that includes…

Do You Really Value Your Investment?

By Carm Capriotto, AAP | 11/13/2023

I’ve been listening to stories about getting the courage to charge enough. Be it labor rate or proper margins…

 Go With Your Gift, Really

By Carm Capriotto, AAP | 11/09/2023

If you’ve taken any individual evaluation, you can learn much about yourself and how and why you do things.…

You Make ALL that Money!

By Carm Capriotto, AAP | 10/13/2023

There is a misconception by many team members that every dollar you take in goes into the owner’s pocket.…

Sing A Song!

By Carm Capriotto, AAP | 10/05/2023

The Value of Music Ever find yourself in a super positive place and want the feeling to continue? What…

Experience and Intuition will Nail the Floor Squeak in Your Bay

By Carm Capriotto, AAP | 09/18/2023

You’ve heard the story of the ‘carpenter’ hired to fix a floor squeak. He walks over the floor, hears…

The Myth of Common Sense

By Carm Capriotto, AAP | 09/11/2023

“Where is the common sense today?” I’m saying that way to much. The concept of common sense implies that everyone should inherently understand specific ideas or action

Back to School

By Carm Capriotto, AAP | 09/04/2023

A favorite movie of mine, a comedy, is Back To School. It starred Rodney Dangerfield as a successful businessman…

You Control the Throttle

By Carm Capriotto, AAP | 08/28/2023

Think of the gas pedal in your car or truck or the lever pushed and pulled by a train…

You Need a Playbook

By Carm Capriotto, AAP | 08/16/2023

I’ve been thinking a lot lately about all the facets of leading a successful and profitable business. In some…

Latest Episodic Education

Detective Mind Mapping: A Forensic Approach to Automotive Diagnostics [RR 1089]

04/28/2026

The Dealer Alternative Advantage in Today’s Auto Repair Industry [THA 482]

04/24/2026

Build Customer Loyalty: Branding, Event Planning, and Community [RR 1088]

04/21/2026

Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481]

04/17/2026

Your Shop Might Need Marriage Counseling: Fixing Communication in Auto Repair [RR 1087]

04/14/2026

How to Get Unstuck When Your Auto Repair Business Stops Growing [THA 480]

04/10/2026

The “Monster” in Your Head Is Costing Your Shop Money [RR 1086]

04/07/2026

Batman Needs a Robin: Meet Your Shop’s New Sidekick Ninja App [THA 479]

04/03/2026

Stop Leaving Money on the Table: How to Master Your Shop Management System [RR 1085]

03/31/2026

Smart Glasses in the Shop: Inside NAPA Autotech’s XcceleratoR Training [THA 478]

03/27/2026

Is Your Shop the Problem? Hard Truths from the Voice of the Technician Survey Results [RR 1084]

03/24/2026

General Service Technician Academy: Building Educational Foundation For Tomorrow’s Careers [THA 477]

03/20/2026

Own the Technician Shortage: How One Shop Owner is Transforming Industry Recruitment [RR 1083]

03/17/2026

The Affordability Myth in Auto Repair: Rethinking How Service Advisors Present Repairs [THA 476]

03/13/2026

Stop Winging Human Resources in Your Auto Repair Shop [RR 1082]

03/10/2026

The 250K Mile Maintenance Mindset: Mastering the Art of Vehicle Delivery [THA 475]

03/06/2026

Why Employee Reviews Are Broken and What to Do Instead [RR 1081]

03/03/2026

Why Women are the Secret Weapon in Auto Repair Shop Hospitality [THA 474]

02/27/2026

The New Economics of Auto Repair: Rising Rates, Fewer Cars, Higher Profits [RR 1080]

02/24/2026

The Superhighway to Estimating: Canned Jobs and Categories For Shop Efficiency [THA 473]

02/20/2026

Beyond Service Advisors: Embracing the ‘Repairathist’ Mindset [RR 1079]

02/17/2026

Looking Rich VS Living Free: The Hidden Truth About Success and Money [THA 472]

02/13/2026

Executing a 25 Year Plan: Retired at 47 [RR 1078]

02/10/2026

The Digital Front Door For Auto Repair: SEO, Google, and Website Marketing [THA 471]

02/06/2026

Beyond the Repair Order: The Strategy of Customer Loyalty [RR 1077]

02/03/2026