Latest Blog

Innovate or Stagnate

By Carm Capriotto, AAP | Sep 8, 2026

Look around. Listen up. There are new developments happening across our industry every day. New technology. New tools. New ideas. New ways of solving problems. But innovation isn’t just about buying the latest technology. It is about asking a better question: How can we do what we do better? Innovations…

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All Articles and Blog Posts

We May Have To Get Messed Up Before We Can Step Up

By Carm Capriotto, AAP | 04/29/2024

It’s often said that we must hit rock bottom before we can rise to the top. In life, there…

Why Are We Missing So Much?

By Carm Capriotto, AAP | 04/21/2024

In today’s fast-paced world, time is a luxury only a few can afford to waste. We risk missing valuable…

The Rise of the Mechanical and Technology Specialists

By Carm Capriotto, AAP | 03/17/2024

The Rise The Declaration is out. We are embarking on a monumental change in our Job Titles in the…

But! However! Replace Them.

By Carm Capriotto, AAP | 02/20/2024

Move from But or However to NOW. Guilty, Your Honor, as Charged. ‘But’ is a staple word that we…

Does Luck play a role in our success?

By Carm Capriotto, AAP | 02/05/2024

Balancing the roles of hard work and luck in achieving success is a fascinating and complex topic. We do…

Hello 2024!

By Carm Capriotto, AAP | 01/22/2024

We are twenty-two into the new year. So, big deal, right?  Did you set any goals for 2024? Complete…

Business Advisor vs. Business Coach

By Carm Capriotto, AAP | 01/01/2024

It is important to understand the distinction between a business coach and and advisor and how they can serve you differently.

Do We Value the Knowledge We’ve Learned?

By Carm Capriotto, AAP | 12/26/2023

Many have said on our podcast that it takes 10,000 hours to master a skill. That number seems daunting.…

So Happy Making 2% Net Profit. Really?

By Carm Capriotto, AAP | 12/17/2023

Should I be happy for you when you say that you made 2% net profit in my business? It’s…

I Don’t Think So

By Carm Capriotto, AAP | 11/20/2023

Please don’t think training is good for you, like food, exercise or sleep. I’ve heard every excuse that includes…

Do You Really Value Your Investment?

By Carm Capriotto, AAP | 11/13/2023

I’ve been listening to stories about getting the courage to charge enough. Be it labor rate or proper margins…

 Go With Your Gift, Really

By Carm Capriotto, AAP | 11/09/2023

If you’ve taken any individual evaluation, you can learn much about yourself and how and why you do things.…

You Make ALL that Money!

By Carm Capriotto, AAP | 10/13/2023

There is a misconception by many team members that every dollar you take in goes into the owner’s pocket.…

Sing A Song!

By Carm Capriotto, AAP | 10/05/2023

The Value of Music Ever find yourself in a super positive place and want the feeling to continue? What…

Experience and Intuition will Nail the Floor Squeak in Your Bay

By Carm Capriotto, AAP | 09/18/2023

You’ve heard the story of the ‘carpenter’ hired to fix a floor squeak. He walks over the floor, hears…

Latest Episodic Education

The Power of Financing: A Growth Tool for Auto Repair Shops [RR 1108]

09/08/2026

Daily Habits That Build a Stronger Auto Repair Shop Culture [THA 501]

09/04/2026

Rapid-Fire Automotive News: AI, EVs, Autonomous Vehicles, and the $19B Trade School Boom [RR 1107]

09/01/2026

Brakes for Breasts: How Auto Repair Shops Are Fighting Breast Cancer [THA 500]

08/28/2026

Top 5 Qualities of a Genuine Service Advisor [RR 1106]

08/25/2026

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08/21/2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08/18/2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08/14/2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08/11/2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08/07/2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08/04/2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07/31/2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07/28/2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07/24/2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07/21/2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07/17/2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07/14/2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07/10/2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07/07/2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07/03/2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06/30/2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06/26/2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06/23/2026

Why Auto Repair Specialists Leave Our Industry (And How Shop Owners Can Keep Them) [THA 490]

06/19/2026

2026 Automotive Training Trends Every Professional Shop Owner Needs to Know [RR 1096]

06/16/2026