Latest Blog

Is Knowing a Little About a Lot Good?

By Carm Capriotto, AAP | Sep 28, 2026

We live in an information-overload society—or maybe it is more like an information playground. We are bombarded by commercials, videos, documentaries, social media posts, opinions, rants, and endless commentary. We can spend hours scrolling, watching, and listening without ever applying what we have learned. There is a big difference between…

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Brining Attention To Sometimes Invisible Thoughts or Issues

Five Guidelines for Making Dispatch Work in Your Shop

By Carm Capriotto, AAP | 06/08/2023

As someone who works in the automotive industry, I’m sure you are very interested in learning more about how…

I’ll Get To It!

By Carm Capriotto, AAP | 05/26/2023

A busy person lives in an “I’ll get to it” world. I may be guilty of this.🙂 Is it…

Turning Struggle Into Success

By Carm Capriotto, AAP | 05/15/2023

I know that our podcast ‘Ministry’ of the last eight years has helped many people hear great stories of…

Do You Listen to your Gut?

By Carm Capriotto, AAP | 05/09/2023

Have you ever wondered how you get feelings about people and situations? It happens to me all the time.…

Are You Investing in Tuition for Your People?

By Carm Capriotto, AAP | 04/30/2023

Last week I attended a breakfast for all Technology Advisory Councils at our local community college. I sit on…

Stuck? Get Your MOJO Back.

By Carm Capriotto, AAP | 04/23/2023

Have you ever felt like you’re stuck in a rut, unable to make progress? Where are your creative juices?…

The Willingness to Train

By Carm Capriotto, AAP | 04/10/2023

In a recent episode with shop owner Tomi Oliva, he said the words ‘Willingness to Train’. It is a…

 The Power of Courage

By Carm Capriotto, AAP | 04/03/2023

In recent episodes, the words fear and courage came up. No doubt, we need to deal with fear in…

Seven Strategies to Retain Great Employees

By Carm Capriotto, AAP | 03/26/2023

Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult…

Shaping Careers, You Must!

By Carm Capriotto, AAP | 03/12/2023

Are You a Career Counselor? Many shop owners know most of their team wants to see how they fit…

Are We Ready to Become the Master Communicator?

By Carm Capriotto, AAP | 03/06/2023

We Must Communicate That We Are a High-Tech Industry. We must get up on our soap box and communicate…

Well Oiled Machine, Makes for a Happy Patient

By Carm Capriotto, AAP | 02/20/2023

I had an unplanned outpatient procedure recently, and as welcoming as the thought of relieving my pain, I also…

 Important Benefits You Get by Hiring a Business Coach

By Carm Capriotto, AAP | 02/14/2023

I previously wrote about five excuses we hear about why not hire a business coach or consultant. Read that…

Four Signs your Shop is Flatlining

By Carm Capriotto, AAP | 02/08/2023

If this blog post does not pertain to you, I bet you know someone who can benefit from this…

Are You Stuck in a Business Strategy?

By Carm Capriotto, AAP | 01/23/2023

“We fix cars and trucks … all makes and models” is a strategy. Are you a Euro Specialist?  Are…

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Stop Losing Price Shoppers: Give Them a Price Range [RR 1111]

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Work Together, Thrive Together, Build a Business You Can Sell [THA 504]

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Inside the Role of a Performance and Accountability Team Leader [RR 1110]

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How to Develop a General Manager for Your Auto Repair Shop [THA 503]

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From Daily Profit to Long-Term Business Value [RR 1109]

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The Automotive Hiring Cycle: When and How to Recruit Top Technicians [THA 502]

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Daily Habits That Build a Stronger Auto Repair Shop Culture [THA 501]

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Rapid-Fire Automotive News: AI, EVs, Autonomous Vehicles, and the $19B Trade School Boom [RR 1107]

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Brakes for Breasts: How Auto Repair Shops Are Fighting Breast Cancer [THA 500]

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Top 5 Qualities of a Genuine Service Advisor [RR 1106]

08/25/2026

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

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Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

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Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

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Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

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Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08/07/2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08/04/2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07/31/2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07/28/2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07/24/2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07/21/2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07/17/2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

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Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07/10/2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07/07/2026