Call it procedures, operations, methods, actions, approaches or techniques … great processes win wars. Great processes are the true…

The word ‘ethics’ is derived from the Greek word ethos, which means ‘custom’ or ‘habit’. It is a system…

Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up the power…

I believe that taking a deep dive into your procedures will become an important strategy to growing a stronger…

Are you a Euro Specialist?  Are you known for high-level diagnostics? Have you ever considered mobile diagnostics? Will you…

Excuses abound for not hiring a business coach. It is usually all about the owner who keeps making excuses…

Apathy is a common problem in businesses because it leads to low productivity and low customer satisfaction. This can…

Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult…

A business is often more successful when owners are open and honest about their finances. Many of our industry’s…

Agree or not with these reasons why only a small percentage of shops have not implemented an apprentice program.…

Building a strong belonging culture in any business requires a sense of purpose that all believe in. It is…

Does your customer know that you ‘Know How’ to fix their car? Do they really know? Do you make…

If you follow the podcast, on a recent Town Hall Academy on the Supply Chain from a Manufacturers’s perspective,…

Do you have a great place to work? Do your people believe you have a great place to work?…

What to pay. How to recruit. I was filling up the car with petro. Hanging from the hose was…