Latest Blog

It’s Not Personal, It’s Business

By Carm Capriotto, AAP | Aug 31, 2026

Sometimes the hardest business decision is the one we already know we need to make. There are decisions in business that are easy to make. Then there are the decisions that keep you awake at night. Personnel decisions. Policy changes. Changing a supplier. Moving away from a system you have…

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Know Your Strengths

By Carm Capriotto, AAP | 05/09/2022

Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up the power…

Get Your Shop Lean – Implementing Six Sigma

By Carm Capriotto, AAP | 03/29/2022

I believe that taking a deep dive into your procedures will become an important strategy to growing a stronger…

We Fix Cars and Trucks … All Makes and Models. Is This a Strategy for the Future?

By Carm Capriotto, AAP | 03/25/2022

Are you a Euro Specialist?  Are you known for high-level diagnostics? Have you ever considered mobile diagnostics? Will you…

Five Excuses Not to Hire a Business Coach

By Carm Capriotto, AAP | 02/17/2022

Excuses abound for not hiring a business coach. It is usually all about the owner who keeps making excuses…

Preventing Apathy in Your Business

By Carm Capriotto, AAP | 01/19/2022

Apathy is a common problem in businesses because it leads to low productivity and low customer satisfaction. This can…

Seven Strategies to Retain Great Employees

By Carm Capriotto, AAP | 01/16/2022

Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult…

Are You Sharing Your Financial Statements?

By Carm Capriotto, AAP | 01/05/2022

A business is often more successful when owners are open and honest about their finances. Many of our industry’s…

6 Excuses Why Shops Have Not Embraced an Apprentice Program

By Carm Capriotto, AAP | 12/28/2021

Agree or not with these reasons why only a small percentage of shops have not implemented an apprentice program.…

VP of Fun

By Carm Capriotto, AAP | 12/23/2021

Building a strong belonging culture in any business requires a sense of purpose that all believe in. It is…

Does Your Customer Know That You Know How to Fix Cars?

By Carm Capriotto, AAP | 12/07/2021

Does your customer know that you ‘Know How’ to fix their car? Do they really know? Do you make…

I Got an Ear Full

By Carm Capriotto, AAP | 10/06/2021

If you follow the podcast, on a recent Town Hall Academy on the Supply Chain from a Manufacturers’s perspective,…

Great Place to Work

By Carm Capriotto, AAP | 09/22/2021

Do you have a great place to work? Do your people believe you have a great place to work?…

Everyone’s Recruiting. Everyone.

By Carm Capriotto, AAP | 09/01/2021

What to pay. How to recruit. I was filling up the car with petro. Hanging from the hose was…

AAPEX Awards

By Carm Capriotto, AAP | 08/25/2021

Each year AAPEX, rightfully so, honors many in the distribution and supplier segment of our industry. Two years ago,…

Summer Car Shows – Good for the Soul

By Carm Capriotto, AAP | 08/16/2021

Two car shows this week. It’s summer, and the classic cars are eye candy.  I’m on the hunt to…

Latest Episodic Education

Daily Habits That Build a Stronger Auto Repair Shop Culture [THA 501]

09/04/2026

Rapid-Fire Automotive News: AI, EVs, Autonomous Vehicles, and the $19B Trade School Boom [RR 1107]

09/01/2026

Brakes for Breasts: How Auto Repair Shops Are Fighting Breast Cancer [THA 500]

08/28/2026

Top 5 Qualities of a Genuine Service Advisor [RR 1106]

08/25/2026

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08/21/2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08/18/2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08/14/2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08/11/2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08/07/2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08/04/2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07/31/2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07/28/2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07/24/2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07/21/2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07/17/2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07/14/2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07/10/2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07/07/2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07/03/2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06/30/2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06/26/2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06/23/2026

Why Auto Repair Specialists Leave Our Industry (And How Shop Owners Can Keep Them) [THA 490]

06/19/2026

2026 Automotive Training Trends Every Professional Shop Owner Needs to Know [RR 1096]

06/16/2026

Motor Oil supply Crisis: Fact, Friction, and What Happens Next [THA 489]

06/12/2026