Apathy is a common problem in businesses because it leads to low productivity and low customer satisfaction. This can…

Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult…

A business is often more successful when owners are open and honest about their finances. Many of our industry’s…

Agree or not with these reasons why only a small percentage of shops have not implemented an apprentice program.…

Building a strong belonging culture in any business requires a sense of purpose that all believe in. It is…

Does your customer know that you ‘Know How’ to fix their car? Do they really know? Do you make…

If you follow the podcast, on a recent Town Hall Academy on the Supply Chain from a Manufacturers’s perspective,…

Do you have a great place to work? Do your people believe you have a great place to work?…

What to pay. How to recruit. I was filling up the car with petro. Hanging from the hose was…

Each year AAPEX, rightfully so, honors many in the distribution and supplier segment of our industry. Two years ago,…

Two car shows this week. It’s summer, and the classic cars are eye candy.  I’m on the hunt to…

August is a great month to start setting your sights on Fall. Conferences, marketing, training, strategies for new business,…

Reaching the pinnacle in customer relationships is when they drop their keys and say I’ll be back at the…

A few years ago when AAPEX announced Repair Shop HQ as a stand-alone entity at AAPEX, I got all…

We have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is…