Top 5 Qualities of a Genuine Service Advisor [RR 1106]
Thanks to our Partners, NAPA Auto Care and NAPA TRACS
What makes a good service advisor great?
Levi Linseman, performance coach at Autoflow, shares the five human qualities that separate a good service advisor from a truly trusted professional. With 25 years of automotive experience, including 15 years at the service desk, Levi explains why eye contact, a smile, warmth, caring, and humility can turn everyday transactions into long-term customer relationships.
The conversation also explores sophisticated professionalism, the role of AI in the customer experience, proactive communication, hiring for coachability, and why the best advisors know when to simply say, “I don’t know.”
What You’ll Learn
- The 5 qualities that define a genuine service advisor.
- How admitting mistakes can actually increase customer trust.
- Why AI should support the service advisor, not replace the human connection.
- How digital vehicle inspections can improve transparency and communication.
- Why coachability and continuous learning are essential for advisors.
- How proactive communication reduces customer anxiety.
- Why setting clear expectations can dramatically improve the customer experience.
- What shop owners should look for when hiring their next service advisor.
Great service advisors do more than sell repairs. They build trust, reduce anxiety, communicate with honesty, and make customers feel cared for. Technology can make the process more efficient, but genuine human connection remains one of the most powerful advantages a shop can offer.
Levi Linseman, Performance Coach, Autoflow
Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/
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The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
- Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/
- Automotive Field Theory with Matt Fanslow: https://mattfanslow.captivate.fm/
- Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/
- The Auto Repair Marketing Podcast with Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
- The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/
- Speak Up! Effective Communication with Craig O’Neill: https://craigoneill.captivate.fm
