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People Support What They Help Create
There’s a lot of talk about culture. It’s often treated like an enigma, something you can’t touch, hard to define, yet undeniably one of the most important elements of any successful business. In the best automotive service operations, culture isn’t accidental. It’s intentional. It’s built into the fabric of the…
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Anticipation
Anticipation is a powerful tool that significantly enhances the justification for training and education initiatives. Professional auto service businesses…
There Is No Finish Line
About 20 years ago I attended a conference where the trainer put up Nike’s 1977 ad campaign, “There is…
A Reservation, A Must You Say!
Making a Reservation for Your Client We know what a reservation is. You must make a reservation for many…
A Sophisticated Client Experience
I recently chatted with Seth Thorson from Eurotech Auto Service in Minneapolis about the topic of Sophisticated Service. I…
All Fired Up!
Have you ever come back from a conference all fired up? I’m sure you have. If not it is…
Let’s Honor Our Peers
I need your help. We have so many outstanding professional automotive service specialists in our midst. We know them…
Making Music
I’m fascinated to watch documentaries on, ‘The Making of an Album’. I’ve seen some on Pink Floyd and Queen,…
Are you Done Trying?
You put in the hard work, the late nights, and the inevitable 2 AM wake-up. You are trying your…
Get to Night School
Recently, I got to thinking about night school, or what is commonly called today’s adult learning. Why would you…
Leadership Lessons – Quiet Confidence and Unwavering Presence
As a leader, it’s easy to get caught up in the idea that you need to be a larger-than-life…
Keeping Up With Info Overload
In today’s digital age, we’re bombarded with an endless stream of information from various sources. It’s easy to get…
Reasoned Debate – How We All Do Things Is Slightly Different
Your approach to things may differ from how others do it, but that doesn’t mean it’s wrong. You may…
We Hear Stuff!
What do we do with the ‘stuff’ we hear? Are you writing down those learning moments? Are you creating…
We May Have To Get Messed Up Before We Can Step Up
It’s often said that we must hit rock bottom before we can rise to the top. In life, there…
Why Are We Missing So Much?
In today’s fast-paced world, time is a luxury only a few can afford to waste. We risk missing valuable…
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