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Lean On Us!
Do your clients know how much you care about the reliability and safety of their transportation? Do they know they can rely on you to answer their questions about performance, noise, maintenance, warning lights, reliability, or that strange sound they just started hearing? Do they know that you can be…
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Brining Attention To Sometimes Invisible Thoughts or Issues
Get a Little Braggadocious!
Here is an excellent suggestion for enhancing your “About Us” page on your website. You should showcase your specialist’s…
Education is Being Curious
You know I’ve been highlighting a massive language shift for our industry. Just in case you need the latest…
Automotive Service: Where Procedures Save Lives and Reputations
When clients entrust you with their vehicles, they’re also entrusting their safety. Minor oversights can have catastrophic consequences, making…
Different Isn’t Wrong
When my friends hire a coach, an expert for their business, and they allow their new accountability partner to…
The Stark Reality of Pricing
On a recent road trip I could not help to realize what we pay for water and yogurt…
Improve your CX
I’ve discussed, on the podcast, hiring for a new position: the CXO, or Client Experience Officer. Most automotive repair…
Remember That Spark? Reconnecting with Your Business Dream
Every business begins with a dream – a vision of what could be. You’re in the automotive repair…
Courage and Professionalism Must RULE.
As 2025 dawns upon us, the quiet moments between the past holiday celebrations offer us a precious opportunity for…
Vibrant Collaboration: Unveiling Insights Through Invoice Auditing
It was about understanding communication, design, and the client experience from multiple angles. Remember, there were no competitors in the room, even though all the shops were from the local marketplace.
Modern Auto Repair: Far Beyond the ‘Mom-and-Pop’ Shop.
I get hot under the collar when independent automotive repair service businesses are called mom-and-pop. The term “mom-and-pop…
Success Leaves Clues: Are You Reading the Signs of Your Success?
Think of success like a detective story. Each achievement leaves behind subtle traces—breadcrumbs of what’s working and what isn’t.…
You Want to be Pushed Out of Your Comfort Zone
Leadership is often romanticized as a journey of self-motivation and personal drive. However, a powerful, often overlooked strategy can…
I wished I’d Known Then What I Know Now
Yes, I’m sure you’ve said this hundreds of times: “I Wished I’d Know Then What I Know Now”. Having…
That Is The Way I’ve Always Done It! Or Stop Stopping.
Ever wonder what others are doing to enhance their business, how others find technicians, or what real profits look…
The Parallels Between an Automotive Repair Shop and Veterinary Care
When we think about care and maintenance, two professions might seem worlds apart at first glance: the automotive repair shop owner and the veterinarian. Yet, these professionals share a remarkable similarity in their fundamental mission – caring for cherished members of the family, whether they have four wheels or four legs.
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