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Is It Time to Retire the Word Technician? or One More Reason Why Language Matters!
What we call ourselves matters. What our clients call us matters even more. If you know me, you know I’ve been pushing hard for an industry-wide language shift. If you’ve read my declaration, experienced my keynote, or heard me pontificate about The Rise of the Specialist, you know how passionate…
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Brining Attention To Sometimes Invisible Thoughts or Issues
Are you exploring? Imagining? Being creative and curious?
Or are you simply reacting to what’s happening around you? Change is not optional — in life or in…
Who is Looking for Your Top Talent?
Top shop operators realize their greatest competitor is not the shop across town—it’s themselves. They build a reputation. They…
When Is Later?
I know you’ll read this later. No, you won’t. “Later” is where good intentions go to die. Not just…
Wasted Bandwidth
“I never have enough time.” “I can’t believe I didn’t finish that project.” “When will I ever get to…
Assemble the Team – Meetings That Matter
If you’re holding regular team meetings—whether daily huddles or weekly sit-downs—that’s a great start. I don’t know a single…
You Just Fix Cars? Right!
Below, find an important and smart overview of what I call ‘Confident Professionalism.’ Understanding and knowing how important it…
What If I’m Personally Not Busy – Maybe That is a Good Thing
In our hyper-connected world, there’s an unspoken expectation that we should always be busy. Our worth seems measured by…
Processes Win Wars — Or Maybe It’s Protocols
I’ve been thinking a lot about a phrase I’ve used for years: Processes win wars. Just about everyone I…
Forensic DVI: Bringing Crime-Scene Discipline to Vehicle Care
After watching a few Forensic Files-style shows, I was struck by how investigators solve cases: strict protocols, detailed documentation,…
Do Your Customers Know They Can Call You and Ask You Anything?
When we want answers today, we turn to the Godfather—Google. In seconds, we get an avalanche of opinions, theories,…
Five Ways to Bring Caring Into the Workplace
Five Ways to Bring Caring into the Workplace. Would you have read this post if you had seen ‘Love’…
Get Your Appetite for Our APP
This little labor of love has been cooking for about a year—slow and steady, with plenty of life’s raindrops…
Big News and a Big Honor for Tracy!
We’re back from AAPEX 2025, and what an incredible event it was! Tracy and I had the chance to…
Professional Careers In The Making
This is the first time I’ve heard of a simple, measurable standard around apprenticeship in our industry, and Murray…
Sloppy Success
When we look back on our success in the shop, we rarely see one big defining moment. There’s usually…
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