Our Pitiful Roads and Your Clients’ Cars
I’ve always said you’ve got to know when to stop digging when you’re in deep trouble. That’s the rule of holes. So many people who face challenges keep digging deeper and never pause to understand how to stop and climb out.
However, the “rule of holes” in this blog refers to something quite different. I doesn’t matter if I drive six hours from home or 20 minutes into the city, I’ve got to tell you that the roads in New York State are pitiful. We’re talking about actual holes—not just an occasional pothole every half mile, but potholes the size of two basketballs, creating a washboard effect that severely tests the suspension of any vehicle.
I couldn’t help but think about ride control and the pure destruction and wear and tear that our unkept roads are causing to our clients’ vehicles.
I strongly suggest that while doing a comprehensive vehicle inspection, look carefully to identify any issues with suspension and ride control. Our deteriorating roads are creating significant challenges for our vehicles, and I see no end in sight. I’m not confident the government has enough resources to fix the roads they’ve ignored for years.
We’ve learned over the years that ride control components should be considered for replacement or at least inspected at 50,000 miles. We know that the damping properties of shocks and struts help keep tires on the road so that steering and braking forces are properly directed. My instincts tell me we should be especially concerned if your clients do any highway driving.
Just my two cents from pothole-plagued New York State.

About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
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