Our Purpose is to Advance the Professional Automotive Repair Service Industry by Facilitating Wisdom Through Story Telling and Open Discussion.
The Most Respected Automotive Repair Business Podcast
Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]
In today’s fast paced industry, automation and digital tools like texts, emails, and online bookings make business easier but often leave interactions feeling “people free.” Convenience can come at the cost of real customer relationships, reducing decisions to price alone.
Mike Carrillo, founder of Autoshop Follow-Up, reminds shops that while automation has its place, nothing replaces the power of a phone call. His company helps shops bring back that personal touch, building the know, like, and trust factor every business depends on.
Why phone calls matter:
• Build trust and loyalty by making customers feel valued.
• Prevent lost business by uncovering issues before they turn into bad reviews.
• Gain insights you can’t get from analytics alone.
• Challenge digital norms: 40% of calls get answered, even by younger generations.
• Ensure consistency with dedicated ambassadors who represent your shop’s culture.
Texts are great for generating reviews, but they miss the middle ground where future revenue lies. A thoughtful follow-up call turns transactions back into relationships, because at its core, auto repair is a people business.
remarkableresults.biz/e1056
Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]
Ghosting, when candidates or employers suddenly stop communicating, is one of the biggest frustrations in the automotive hiring process. It impacts everyone, from fresh tech school grads to 30-year veterans, and makes filling roles even harder.
For Candidates
Be Honest: Shops value transparency about skills and areas for growth.
Make a Strong Impression: Be punctual, dress appropriately, and communicate delays.
Stay in Touch: Keep recruiters and shops updated, communication builds trust.
For Shop Owners
Move Fast: Top technicians field multiple offers. A quick verbal offer after a strong first interview can secure them.
Be Clear: Write detailed job ads that set expectations and filter unqualified applicants.
Mind Your Reputation: Shop appearance, online reviews, and culture shape candidate perceptions.
Show the Opportunity: Highlight training, career growth, wages, and benefits beyond just pay.
Prepare for Counter Offers: Be ready to show long-term value when candidates get tempted to stay put.
Recruiters like Promotive help both sides by prepping candidates for interviews and matching shops with the right cultural and financial fit.
The bottom line: honesty, communication, and speed are the antidotes to ghosting. Treat the hiring process like a first date, make it the start of a strong, lasting connection.
remarkableresults.biz/a450
A Phone Call Is Worth a Thousand Emails [RR 1056]
In today’s fast paced industry, automation and digital tools like texts, emails, and online bookings make business easier but often leave interactions feeling “people free.” Convenience can come at the cost of real customer relationships, reducing decisions to price alone.
Mike Carrillo, founder of Autoshop Follow-Up, reminds shops that while automation has its place, nothing replaces the power of a phone call. His company helps shops bring back that personal touch, building the know, like, and trust factor every business depends on.
Why phone calls matter:
• Build trust and loyalty by making customers feel valued.
• Prevent lost business by uncovering issues before they turn into bad reviews.
• Gain insights you can’t get from analytics alone.
• Challenge digital norms: 40% of calls get answered, even by younger generations.
• Ensure consistency with dedicated ambassadors who represent your shop’s culture.
Texts are great for generating reviews, but they miss the middle ground where future revenue lies. A thoughtful follow-up call turns transactions back into relationships, because at its core, auto repair is a people business.
remarkableresults.biz/e1056
The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]
This episode is all about transformation: how coaching, mindset shifts, and strategic decisions can take a shop from survival mode to real growth. Matt Wagg opens up about his journey from being coached by Bill Haas to becoming a coach himself, and the lessons learned along the way about leadership, profit, and purpose.
Key Takeaways:
Coaching Works: It paid for itself almost immediately and pushed Matt into changes that fueled growth.
Listen for Real: True success starts with listening, not just to reply, but to understand.
Differentiate Everything: Even oil changes can be a premium service when properly communicated.
Profit Fuels Growth: Embrace profitability to invest in tools, reward your team, and scale.
Owner’s Mindset: Step out of the bays and into leadership with a clear job description.
Leadership = Responsibility: Owners carry the weight of their team’s livelihoods—accountability matters.
Teaching to Learn: Coaching others deepened Matt’s own understanding and perspective.
And this is only Part 1! Next time, we’ll dive into systems—because “systems win wars.”
remarkableresults.biz/a449
We're committed to delivering authentic, actionable content that directly addresses the evolving challenges and opportunities within the automotive repair industry. Our content transforms into tangible value for service professionals seeking to elevate their culture, leadership, operations, technical knowledge, and client relationships
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Podcast host Carm Capriotto, the pioneer of automotive repair business podcasts, is connecting industry professionals that share their wisdom so we all rise to new levels of success.
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