Latest Blog

Advice That Makes You Uncomfortable May Be The Very Advice You Need To Hear

By Carm Capriotto, AAP | Oct 31, 2026

Have you ever asked a question on social media hoping someone would confirm what you already believe? Think about that for a moment. In the echo chamber of social media, you can ask just about anything and find someone who agrees with you. You’ll also find people who strongly disagree.…

Read More

All Articles and Blog Posts

Brining Attention To Sometimes Invisible Thoughts or Issues

Simple Solution to Minimize Cooling System Comebacks

By Carm Capriotto, AAP | 05/23/2017

Simple Solution to Minimize Cooling System Comebacks Bobby Bassett, the Manager of Training North America for Gates Corporation shares…

What about that old journal?

By Carm Capriotto, AAP | 11/18/2015

A great discovery in Oklahoma City when chalkboard drawings from 1917 were found at a high school. While remodeling…

Gold Mine

By Carm Capriotto, AAP | 09/29/2015

There has been a lot of pictures of cabin air filters on social media lately and many blogs written…

Retention: Six To-Do’s for Customer Retention

By Carm Capriotto, AAP | 09/13/2015

Just as much effort is needed into finding new customers as it is to keeping your current customer base.…

Do you suffer from Situational Awareness?

By Carm Capriotto, AAP | 08/30/2015

Did you hear the news? American distance runner Molly Huddle lost the bronze medal in the world championships in…

WOW

Nine differentiators to make your customers say WOWW!

By Carm Capriotto, AAP | 08/25/2015

Southwest is different and continues to be. What other airline has copied or mimicked what they do that makes them a…

Chart

Six Month Evaluation!

By Carm Capriotto, AAP | 08/11/2015

What have I learned, so far, this year … or my half year checkup. You can do something you are passionate…

Five Reasons to Love Podcasts

By Carm Capriotto, AAP | 08/05/2015

Podcasting is on fire. Guess who just started a podcast? Jack Welch, former chairman of GE has launched. Mark…

Explaining Social Media to your Chamber of Commerce

By Carm Capriotto, AAP | 07/21/2015

You got a phone call from the local chamber because you are a very active member of your community…

Hungry? Where’s the Food Truck?

By Carm Capriotto, AAP | 07/06/2015

The quickest way to a man’s heart is through his stomach (That also applies to women). Growing up I…

Darwin Martin

How Frank Lloyd Wright got me going for Broke!

By Carm Capriotto, AAP | 06/27/2015

It was a rainy weekend with close friends visiting from Florida. This summer has been very rainy so far;…

Eleven Rules for Life!

By Carm Capriotto, AAP | 06/17/2015

It’s great to find a top ten or eleven list of great common sense rules that, for the most…

Top 10 List!

By Carm Capriotto, AAP | 06/10/2015

  Do you have a list of your top customers? I’m sure you do. However it may be in…

Woody Allen was right: ‘80% of life is showing up’!

By Carm Capriotto, AAP | 06/02/2015

  This quote is taken from a book a book by George Lois called Damn Good Advice. George Lois…

Don’t Chase The Pain

By Carm Capriotto, AAP | 05/21/2015

I had some bad pulled muscles in my neck so I decided to get a massage. I explained to…

Latest Episodic Education

Lost in Translation: Why Customers Ignore Deferred Work [RR 1116]

11/03/2026

Are You Diagnosing Vehicles or Just Throwing Parts at Them? [THA 509]

10/30/2026

You Don’t Have to Be a Programmer to Build AI Tools for Your Shop [RR 1115]

10/27/2026

Why Electrical Fundamentals, Service Information, and Technician Training Matter [THA 508]

10/23/2026

Shop Succession Without Retirement: How Three Employees Became Owners [RR 1114]

10/20/2026

From Technician to Shop Owner: The Challenges You Never Saw Coming [THA 507]

10/16/2026

Authenticity Is Your Shop’s Best Marketing Strategy [RR 1113]

10/13/2026

The Human Side of Auto Repair: Emotional Intelligence, Mentorship, and Leadership [THA 506]

10/09/2026

AAPEX 2026: What to See, Learn, and Experience [RR 1112]

10/06/2026

How to Turn Call Recordings Into Coaching, Conversions, and Customers [THA 505]

10/02/2026

Stop Losing Price Shoppers: Give Them a Price Range [RR 1111]

09/29/2026

Work Together, Thrive Together, Build a Business You Can Sell [THA 504]

09/25/2026

Inside the Role of a Performance and Accountability Team Leader [RR 1110]

09/22/2026

How to Develop a General Manager for Your Auto Repair Shop [THA 503]

09/18/2026

From Daily Profit to Long-Term Business Value [RR 1109]

09/15/2026

The Automotive Hiring Cycle: When and How to Recruit Top Technicians [THA 502]

09/11/2026

The Power of Financing: A Growth Tool for Auto Repair Shops [RR 1108]

09/08/2026

Daily Habits That Build a Stronger Auto Repair Shop Culture [THA 501]

09/04/2026

Rapid-Fire Automotive News: AI, EVs, Autonomous Vehicles, and the $19B Trade School Boom [RR 1107]

09/01/2026

Brakes for Breasts: How Auto Repair Shops Are Fighting Breast Cancer [THA 500]

08/28/2026

Top 5 Qualities of a Genuine Service Advisor [RR 1106]

08/25/2026

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08/21/2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08/18/2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08/14/2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08/11/2026