Latest Blog

Lean On Us!

By Carm Capriotto, AAP | Sep 14, 2026

Do your clients know how much you care about the reliability and safety of their transportation? Do they know they can rely on you to answer their questions about performance, noise, maintenance, warning lights, reliability, or that strange sound they just started hearing? Do they know that you can be…

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Brining Attention To Sometimes Invisible Thoughts or Issues

Five Reasons to Love Podcasts

By Carm Capriotto, AAP | 08/05/2015

Podcasting is on fire. Guess who just started a podcast? Jack Welch, former chairman of GE has launched. Mark…

Explaining Social Media to your Chamber of Commerce

By Carm Capriotto, AAP | 07/21/2015

You got a phone call from the local chamber because you are a very active member of your community…

Hungry? Where’s the Food Truck?

By Carm Capriotto, AAP | 07/06/2015

The quickest way to a man’s heart is through his stomach (That also applies to women). Growing up I…

Darwin Martin

How Frank Lloyd Wright got me going for Broke!

By Carm Capriotto, AAP | 06/27/2015

It was a rainy weekend with close friends visiting from Florida. This summer has been very rainy so far;…

Eleven Rules for Life!

By Carm Capriotto, AAP | 06/17/2015

It’s great to find a top ten or eleven list of great common sense rules that, for the most…

Top 10 List!

By Carm Capriotto, AAP | 06/10/2015

  Do you have a list of your top customers? I’m sure you do. However it may be in…

Woody Allen was right: ‘80% of life is showing up’!

By Carm Capriotto, AAP | 06/02/2015

  This quote is taken from a book a book by George Lois called Damn Good Advice. George Lois…

Don’t Chase The Pain

By Carm Capriotto, AAP | 05/21/2015

I had some bad pulled muscles in my neck so I decided to get a massage. I explained to…

How Would I Beat Us!

By Carm Capriotto, AAP | 04/28/2015

How would I beat us? What a novel approach to making sure you are firing on all cylinders. A…

Let passion drive your success.

By Carm Capriotto, AAP | 04/24/2015

‘Stop chasing the money and start chasing the passion’, Tony Hsieh.  Entrepreneur Tony Hsieh must know what he is…

Perfect Customer. Shaping YOUR Avatar.

By Carm Capriotto, AAP | 04/10/2015

Have you spent time developing who your target customer is? Do you really know when that ‘perfect customer’ walks…

Coffee

Starbucks: A Lesson In Value

By Carm Capriotto, AAP | 03/08/2015

David Fishof’s book ‘Rock Your Business’ was a great read. If you wanted to know about Rock ‘n’ Roll…

Latest Episodic Education

How to Develop a General Manager for Your Auto Repair Shop [THA 503]

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From Daily Profit to Long-Term Business Value [RR 1109]

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The Automotive Hiring Cycle: When and How to Recruit Top Technicians [THA 502]

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The Power of Financing: A Growth Tool for Auto Repair Shops [RR 1108]

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Daily Habits That Build a Stronger Auto Repair Shop Culture [THA 501]

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Rapid-Fire Automotive News: AI, EVs, Autonomous Vehicles, and the $19B Trade School Boom [RR 1107]

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Brakes for Breasts: How Auto Repair Shops Are Fighting Breast Cancer [THA 500]

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Top 5 Qualities of a Genuine Service Advisor [RR 1106]

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Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08/21/2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08/18/2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08/14/2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

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Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

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Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

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The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

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Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07/28/2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07/24/2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07/21/2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07/17/2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

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Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07/10/2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

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AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

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Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

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How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

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