Latest Blog

The Hidden Cost of Procrastination for Shop Owners

By Carm Capriotto, AAP | Aug 3, 2026

Guilty. Yes, I am. And if you’re honest, I bet you are too. We’ve all done it. The list grows longer. Responsibilities pile up. Important becomes urgent. “I’ll get to it tomorrow.” “It’s not due until next week.” “It can wait.” Sound familiar? As shop owners and leaders, we juggle…

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Woody Allen was right: ‘80% of life is showing up’!

By Carm Capriotto, AAP | 06/02/2015

  This quote is taken from a book a book by George Lois called Damn Good Advice. George Lois…

Don’t Chase The Pain

By Carm Capriotto, AAP | 05/21/2015

I had some bad pulled muscles in my neck so I decided to get a massage. I explained to…

How Would I Beat Us!

By Carm Capriotto, AAP | 04/28/2015

How would I beat us? What a novel approach to making sure you are firing on all cylinders. A…

Let passion drive your success.

By Carm Capriotto, AAP | 04/24/2015

‘Stop chasing the money and start chasing the passion’, Tony Hsieh.  Entrepreneur Tony Hsieh must know what he is…

Perfect Customer. Shaping YOUR Avatar.

By Carm Capriotto, AAP | 04/10/2015

Have you spent time developing who your target customer is? Do you really know when that ‘perfect customer’ walks…

Coffee

Starbucks: A Lesson In Value

By Carm Capriotto, AAP | 03/08/2015

David Fishof’s book ‘Rock Your Business’ was a great read. If you wanted to know about Rock ‘n’ Roll…

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Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08/04/2026

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Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

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The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

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Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

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The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07/17/2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

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Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

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Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

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AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07/03/2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

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How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

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How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06/23/2026

Why Auto Repair Specialists Leave Our Industry (And How Shop Owners Can Keep Them) [THA 490]

06/19/2026

2026 Automotive Training Trends Every Professional Shop Owner Needs to Know [RR 1096]

06/16/2026

Motor Oil supply Crisis: Fact, Friction, and What Happens Next [THA 489]

06/12/2026

Anyone Can Teach, But Not Everyone Can Educate: Lessons from 30 Years in Automotive Training [RR 1095]

06/09/2026

From Data to Loyalty: How AI and Hospitality Are Redefining Shop Growth [THA 488]

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Stop Hiring in Panic Mode: Build a Recruiting Pipeline for Your Shop [RR 1094]

06/02/2026

When Personal Stress Walks Into the Shop: How Leaders Protect Performance [THA 487]

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From Guesswork to Process: Modern Diagnostic Strategies for Auto Repair Shops [RR 1093]

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Failing at Retirement: Building Eight Shops in Eight Years [THA 486]

05/22/2026

The AI-Driven Auto Repair Leader: Using Technology as Your Strategic Thought Partner [RR 1092]

05/19/2026

The Rise of the Specialist: Redefining Automotive Professionalism [THA 485]

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