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Every Repair Order Has 3 Stories—Which One Are You Telling?
As an industry, we are working hard to improve what appears on the repair order. I’ve sat through repair order audit workshops, and one thing becomes very clear: The same information can be interpreted ten different ways. Sometimes it goes from A to Z… and somehow back again. So it…
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Where Should You Invest Your Marketing Dollars?
Where Should You Invest Your Marketing Dollars? Marketing for customer retention and recruitment can be a daunting task. I’ve…
Simple Solution to Minimize Cooling System Comebacks
Simple Solution to Minimize Cooling System Comebacks Bobby Bassett, the Manager of Training North America for Gates Corporation shares…
What about that old journal?
A great discovery in Oklahoma City when chalkboard drawings from 1917 were found at a high school. While remodeling…
Gold Mine
There has been a lot of pictures of cabin air filters on social media lately and many blogs written…
Retention: Six To-Do’s for Customer Retention
Just as much effort is needed into finding new customers as it is to keeping your current customer base.…
Do you suffer from Situational Awareness?
Did you hear the news? American distance runner Molly Huddle lost the bronze medal in the world championships in…
Nine differentiators to make your customers say WOWW!
Southwest is different and continues to be. What other airline has copied or mimicked what they do that makes them a…
Six Month Evaluation!
What have I learned, so far, this year … or my half year checkup. You can do something you are passionate…
Five Reasons to Love Podcasts
Podcasting is on fire. Guess who just started a podcast? Jack Welch, former chairman of GE has launched. Mark…
Explaining Social Media to your Chamber of Commerce
You got a phone call from the local chamber because you are a very active member of your community…
Hungry? Where’s the Food Truck?
The quickest way to a man’s heart is through his stomach (That also applies to women). Growing up I…
How Frank Lloyd Wright got me going for Broke!
It was a rainy weekend with close friends visiting from Florida. This summer has been very rainy so far;…
Eleven Rules for Life!
It’s great to find a top ten or eleven list of great common sense rules that, for the most…
Woody Allen was right: ‘80% of life is showing up’!
This quote is taken from a book a book by George Lois called Damn Good Advice. George Lois…
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