Simple Solution to Minimize Cooling System Comebacks
Bobby Bassett, the Manager of Training North America for Gates Corporation shares important facts about cooling system repairs. LISTEN HERE.
Bobby provides the simple secret to maximize customer satisfaction when you replace a water pump. The stats on alleged defective water pumps is staggering and that is why Bobby wanted to share the holy grail of minimizing comebacks.
Bobby explains the do-right-rule when it comes to cooling system repairs. He says 40% of radiator failure and 95% of water pump failure is due to coolant contamination. Listen to Bobby Bassett’s frank discussion on minimizing customer comebacks. It’s very simple.
This interview will save you, no make you, money and bring your customer satisfaction rates way up as it relates to cooling system repairs. Bobby Bassett stresses that if you do not do a complete cooling system job you are creating very high chance of a comeback. And who wants comebacks.
Bobby talks CONTAMINATED COOLANT and shares research on Radiator and Water Pump Failures and OE Coolant Hose Factors.
Bobby Basset is involved with ATMC (Automotive Training Managers Council) and is a past Chairman. He is also a NACAT Foundation past Chair and created the Gates Tools for Schools program. He is engaged with the ASE Board of Governors and is a SkillsUSA Automotive Service Technology Committee member.