Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at Vision Hi-Tech Training & Expo 2025, two attendees of a communications class, led by Chris Cloutier and Craig O’Neill, were chosen as the top speakers during a Toastmasters style mock run-through. Their heartfelt and authentic stories resonated so strongly with the audience that they were invited to share their experiences on the podcast.

What began as a simple role-play exercise turned into a powerful conversation about the role of communication and relationship building in the automotive shop industry. Our guests reflect on the value of active listening, vulnerability, storytelling, and how these traits fuel strong leadership and team culture in repair shops.

This episode is a reminder that sometimes the most meaningful moments are unplanned, and communication is at the heart of every successful business.

Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey’s Episodes HERE.

Allen Garcia, A+ Auto & Diesel, Syracuse, KS

Show Notes:

• Watch Full Video Episode
• Vision Hi-Tech Training & Expo: https://visionkc.com/
• Guest Introductions (00:00:00)
• Toastmasters Roleplay Overview (00:01:37)
• Importance of Communication (00:03:00)
• Corey’s Speech Experience (00:03:57)
• Alan’s Leadership by Example (00:05:03)
• Value of Communication (00:07:30)
• Vulnerability in Communication (00:08:08)
• Corey’s Emotional Connection (00:15:01)
• Building Relationships (00:17:35)
• The Value of Training (00:19:12)
• Energy and Growth (00:22:04)
• Comfort Zone and Growth (00:24:03)
• Toastmasters Experience (00:25:45)
• The Importance of Storytelling (00:27:14)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

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-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Auto Care

A very special re-release of a Remarkable Results Podcast from November 2016. This is a very interesting story and a very interesting person. Giuliano Zuccato, at the time of this interview, was a spirited 84-year-old and weaves his story as a young man, immigrating from Italy to Canada and, ultimately, a job in the Ford design studio where he was a sculptor on the Iconic 1964 Mustang.

Listen to Giuliano speak to the talent of the sculptors as they took the engineering drawings and design sketches in two dimensions and turned them into a three-dimensional model.

Watch Complete YouTube Video HERE.

• Giuliano’s immigration to the United States and entry into Ford (00:06:15)
  Giuliano’s immigration to the United States, his struggle to find work, and his eventual entry into the Ford Motor Company.
• Giuliano’s work at Ford and the creation of the Mustang (00:19:39)
  Giuliano’s work at Ford, the skills required for clay sculptors, and the creation of the iconic 1964 Ford Mustang.
• Inside the Ford Design Center (00:23:25)
  Giuliano’s description of the Ford Design Center, the use of hot clay, and his work in different studios.
• The Mustang Design (00:24:01)
  Discussion of the design process and key individuals involved in creating the 1964 Ford Mustang.
• Clay Sculpting Process (00:25:29)
  Explanation of the industrial clay used, its application, and the physical toll of sculpting.
• Selecting the Design (00:26:49)
  Anecdote about the selection of the 1964 Mustang’s design and the involvement of key figures.
• Father of the Mustang (00:28:03)
  Exploration of Lee Iacocca’s role and significance in the creation of the Mustang.
• Engineering and Marketing (00:30:09)
  Discussion of the technical considerations and marketing strategies for the Mustang.
• Legacy and Impact (00:32:41)
  Reflection on the Mustang’s introduction and its long-lasting impact on car culture.
• Passion for the Mustang (00:33:19)
  Giuliano Zuccato’ s personal experiences and interactions with Mustang enthusiasts.
• Innovative Model Making (00:41:41)
  Development of new model-making techniques and their impact on car design.
• Work Beyond Ford (00:43:50)
  Giuliano Zuccato’ s involvement in the creation of other vehicles and his post-Ford career.
• Icon Productions (00:46:43)
  Giuliano Zuccato’ s current endeavors with icon productions and inspiring others through his experiences.
• Inspirational Message for Inmates (00:47:46)
  Giuliano’s outreach to inmates, sharing his story of resilience and hope.
• Keeping the Spirit Young (00:49:41)
  Discussion on maintaining a youthful spirit and living in the moment.
• Ten-Year Business Plan (00:51:32)
  Giuliano’s aspirations for a film about his life and the Mustang, and a possible Broadway musical.
• Connecting with the Arts (00:54:11)
  Giuliano’s involvement in music and the arts, including hosting singing events at his home.
• Inspiring Others and Future Plans (00:55:21)
  Giuliano’s efforts to inspire and help others, including plans to visit VA hospitals and organize a caravan.
• Funding and Technology (00:57:31)
  Discussion about funding mechanisms and Giuliano’s proficiency in technology.
• Route 66 Dream (01:01:22)
  Giuliano’s dream of organizing a caravan of Mustangs to visit VA hospitals along Route 66.
• Meeting Car Legends (01:02:30)
  Giuliano’s interactions with Carroll Shelby and his work on Shelby Mustang editions.
• Gratitude and Farewell (01:03:44)
  Giuliano expresses gratitude and bids farewell.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

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Show Notes

Thanks to our Partners, AAPEX and NAPA TRACS

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Introducing the new “Beyond the Shop” series that will feature the passions of your industry peers and professionals.

In April 2017, Pete (aka GuardDog) and Chris (aka Ninja) Meier, began Bikers C.A.R.E. “C.A.R.E.” stands for “Child Abuse Response Effort,” and describes their vision – that is, to do everything possible to end child abuse in ALL of its forms and to come to the aid of children and families victimized by abuse.​​

Pete Meier, Creative Director, Motor Age, and industry trainer. Bikers C.A.R.E Inc. Listen to Pete’s other episodes HERE

Show Notes

• Bikers C.A.R.E Inc– Helpline (813) 609-2457
• 3 Pillars of Bikers C.A.R.E. Mission- Educate, Restore, Protect
• The United States has one of the worst records in how it protects its kids. We have 1500 children dying every year as a result of neglect or physical abuse.
• It doesn’t take numbers to make a difference, it just takes a willingness to make a difference
• Utilizing social media to reach out and seek help
• It’s not the guy in the overcoat standing outside the schoolyard. It’s the uncle, it’s the soccer coach, it’s the youth leader at church, and sometimes it’s the family itself
• Provide resources for therapy and resources for domestic shelters, it’s all about having resources with us as well as helping 
• Protect your children from cyber predators online; check with their phones and computers 
• Whether it’s law or not, you should consider yourself a mandatory reporter.
• The average age of a sexual abuse victim is eight years old
• If you notice attitude changes in your kids, check on them
• Spend more time with your kids rather than them spending more time with phones and computers, make time for them, and go for a walk, go for a bike ride, go for a car ride etc.

Connect with the Podcast:

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Subscribe on YouTube

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Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com