Human Resources Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/human-resources/ Automotive Repair Business Success Stories Wed, 15 Jul 2026 18:40:09 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Human Resources Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/human-resources/ 32 32 Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100] https://remarkableresults.biz/remarkable-results-radio-podcast/e1100/ Tue, 14 Jul 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1099/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Building a successful auto repair business isn’t just about hiring great people; it’s about creating a culture where the right people can thrive.

In this episode of Episodic Education, Carm Capriotto welcomes Matt Lachowitzer, founder of Matt’s Automotive Center, to discuss the leadership principles that helped grow his company to 11 locations. Matt shares why protecting culture sometimes means making difficult personnel decisions, how investing in employee development fuels long-term success, and why great leaders always begin by looking in the mirror.

What You’ll Learn

  • Why one employee who doesn’t fit your culture can create organizational drag.
  • When letting go of a top performer is the best decision for your team.
  • How leaders should evaluate their own role before blaming an employee’s performance.
  • How 29-day customer follow-up calls build trust and long-term loyalty.
  • How company-wide training events reinforce culture and accelerate growth.
  • The leadership mindset required to build a business that succeeds without depending on one person.

Strong businesses are built by protecting culture, developing people, and leading with both accountability and compassion. Matt’s leadership philosophy demonstrates that long-term success comes from investing in your team, making values-based decisions, and creating an organization where everyone has the opportunity to grow.

Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> Why Auto Repair Specialists Leave Our Industry (And How Shop Owners Can Keep Them) [THA 490] https://remarkableresults.biz/remarkable-results-radio-podcast/a490/ Fri, 19 Jun 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a489/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Why do talented automotive technicians leave the automotive industry, and what can shop owners do to keep them?

Host Carm Capriotto is joined by Technical Specialist Matt Fanslow and Technician Find CEO Chris Lawson to explore what it takes to attract, hire, and retain top talent in today’s automotive repair industry. The conversation examines industry professionalism, workplace culture, compensation, employee engagement, and proactive recruiting strategies that help shops become destinations for exceptional technicians.

What You’ll Learn

  • Why elevating the image of automotive professionals is critical to attracting the next generation of talent
  • The three primary reasons technicians leave shops: lack of respect, limited growth opportunities, and compensation concerns
  • How financial transparency can build trust, ownership, and a stronger team culture
  • The difference between a shop’s “official game” and its “shadow game,” and why understanding both matters
  • Practical ways to gather meaningful employee feedback and turn ideas into action
  • How leaders can remove obstacles that prevent technicians from finding joy and fulfillment in their work
  • Why relationships with tool truck drivers can become a valuable recruiting resource
  • How a shop’s appearance and reputation can influence whether top candidates choose to work there

Finding and keeping great technicians requires more than competitive pay. Shops that create a culture of respect, provide clear growth opportunities, communicate openly, and actively remove workplace frustrations are far more likely to attract and retain top performers. The most successful shop owners don’t wait for talent to find them, they intentionally build workplaces where skilled professionals want to stay and grow.

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast: https://mattfanslow.captivate.fm/

Chris Lawson, TechnicianFind.Com. Listen to Chris’ other episodes HERE

Love your shop? Stay, but stay ready. Auto techs join to level up, find good shops, and keep tabs on top indie jobs nationwide. Techs only. No BS. Independent Wrench Jobs: https://www.skool.com/independentwrenchjobs

Thanks to our Partner, NAPA TRACS
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> When Personal Stress Walks Into the Shop: How Leaders Protect Performance [THA 487] https://remarkableresults.biz/remarkable-results-radio-podcast/a487/ Fri, 29 May 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a486/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Are you tired of telling your staff to “leave their problems at the door”?
The reality is, what happens outside the shop often follows employees into the bays, the service counter, and every customer interaction throughout the day. Financial pressure, family struggles, burnout, stress, and emotional fatigue all impact confidence, communication, productivity, and sales performance, whether leaders recognize it or not.

In this insightful episode, Rena Rennebohm, CEO of Empowered Advisor, and service advisor coach and shop owner Rachel Spencer, challenge the old-school mindset of “leave your problems at the door” and explore what modern leadership really looks like in high-performing repair shops.

The strongest shops aren’t built only on process and productivity; they’re built on leaders who understand people.

What You’ll Learn

  • How personal stress impacts sales performance and customer communication
  • Why technician morale directly affects advisor confidence and trust
  • The connection between emotional stability and shop productivity
  • How great leaders identify performance struggles before KPIs decline
  • Why empathy and accountability must work together
  • The importance of daily check-ins and emotional awareness
  • How negativity spreads through shop culture and how leaders can stop it
  • Why “soft skills” have become essential leadership skills in auto repair

When employees feel supported, understood, and valued, communication improves, confidence grows, and performance follows. This episode offers practical insights for shop owners and managers who want to protect team performance, strengthen culture, and lead more effectively in today’s high-pressure auto repair environment.

Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE.
Rachel Spencer, Spencer’s Auto Repair, Krum, TX. Rachel’s previous episodes HERE
Thanks to our Partner, NAPA TRACS
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Build Customer Loyalty: Branding, Event Planning, and Community [RR 1088] https://remarkableresults.biz/remarkable-results-radio-podcast/e1088/ Tue, 21 Apr 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1087/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

In this episode, Carm Capriotto talks with Lola Schmidt, co-owner of Schmidt’s Auto Care, about how shops can rise above the “ordinary” perception of auto repair through intentional event planning, meaningful community engagement, and a fully integrated branding strategy.

Key Topic Points

  • Make the Shop an Experience: Auto repair isn’t naturally exciting, so shops must create memorable, in-person experiences that bring customers into the bays and build real connections.
  • Community Events That Matter: Hosting hands-on events, like Girl Scout badge workshops and “Tiny Tech” days, creates lasting impressions and builds trust far beyond what social media can achieve.
  • Differentiate with Purpose: Identify what makes your shop unique (4-day workweek, curbside service, in-house specialties, team talents) and turn those into consistent marketing stories.
  • Branding is Everything: From clean visuals and a great-smelling shop to honest, pressure-free service, every touchpoint contributes to a 360 brand experience.
  • Elevate the Customer Experience: Replace cheap swag with thoughtful, useful gifts that customers actually value, creating a lasting emotional connection.
  • Create Memorable First Impressions: A curated “unboxing” experience for new customers sets the tone and reinforces your brand from the very first visit.
  • Respect the Customer’s Time: Efficiency and convenience are key drivers of loyalty; customers will travel further for a shop that consistently delivers both.

Standing out in today’s automotive industry requires more than great repairs; it demands intentional experiences, clear differentiation, and a commitment to making every customer interaction memorable.

Lauralee/Lola Schmidt, Schmidt Auto Care, Springboro, OH, Listen to previous episodes HERE

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

]]> Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481] https://remarkableresults.biz/remarkable-results-radio-podcast/a481/ Fri, 17 Apr 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a479/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at the VISION 2026, this episode of Remarkable Results Radio features host Carm Capriotto in conversation with Lisa Coyle, Co-founder and CEO of Promotive, and Stacey Black, Account Manager at Promotive. Together, they unpack one of the most urgent challenges facing the automotive repair industry today: how to attract, hire, and retain top talent in an increasingly competitive and fast-moving market.

What the Episode Covers:

The “Ghosting” Problem in Hiring:

  • Why candidates are applying to 15-20 shops at once
  • How speed of response determines who wins the hire
  • The growing impact of declining soft skills like communication and accountability

The Role of Shop Culture in Retention

  • Why culture must be intentional, not assumed
  • Simple, low-cost ways to build connection and loyalty
  • Ideas like celebrating milestones, supporting families, and investing in training
  • How strong culture reduces turnover and attracts better talent

Introducing “Paige” The Industry’s First AI-Powered Recruiting

  • Promotive’s virtual recruiter designed for the automotive industry
  • Instantly engages candidates via text after they apply
  • Conducts a guided, conversational pre-screening interview
  • Captures key data: experience, commute, current benefits, and pay expectations

A Live Demo of AI in Action

  • Carm roleplays as a technician to demonstrate Paige’s capabilities
  • Shows how natural, fast, and effective the process is

The 24/7 Hiring Advantage

  • Why candidates often apply after hours, and how Paige captures them in that moment
  • Real-world success, including dozens of completed interviews over a holiday weekend
  • Faster engagement leads to fewer drop-offs and better-qualified candidates

Hiring today requires more than posting a job and waiting. The shops that succeed are the ones that move quickly, communicate clearly, and create a culture people want to be part of. By combining intentional leadership with innovative tools like AI recruiting, you can reduce friction in the hiring process, improve retention, and ultimately build a stronger, more committed team.

VISION Hi-Tech Training and Expo: https://visionkc.com/

Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/
Lisa Coyle and Stacey Black, https://gopromotive.com/ 

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

 

 

]]> Stress, the Struggle, and the Resilience: A Guide for Leaders [RR 1064] https://remarkableresults.biz/remarkable-results-radio-podcast/e1064/ Tue, 04 Nov 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1062/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Stress is inevitable, but how we respond to it can make or break our leadership. In this episode, Dr. David Weiman, psychologist at Weiman Consulting, dives into the science of stress and practical strategies for managing it, especially in the fast paced world of automotive repair.

What You’ll Learn:

  • The fight or flight response and why modern stress feels just as intense as physical danger.

  • The three types of stress: Normal, Training (Eustress), and Excessive, and how recognizing them can improve decision-making.

  • Simple, powerful tools for recovery: micro breaks, diaphragmatic breathing, and mindful routines.

  • How stress affects leadership, team dynamics, and strategic thinking—and what to do about it.

  • Practical tips to avoid burnout, maintain energy, and enhance focus.

Dr. Weiman emphasizes that the key isn’t eliminating stress, it’s managing it effectively so you can think clearly, lead confidently, and take action.

Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

 

 

 

 

 

 

 

 

]]> Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451] https://remarkableresults.biz/remarkable-results-radio-podcast/a451/ Fri, 19 Sep 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a450/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video EpisodeThe conversation draws on insights from the 2025 Paar Melis Benchmark Report, built from verified financials and survey data from hundreds of shops. The report reveals what top performing shops are doing differently and where common challenges remain.

Key Takeaways:

  • Paar Melis Report Insights: Get a real world look at what drives profitability, efficiency, and growth across the industry.
  • Track the Right Metrics: Focus on gross profit, productivity, and expense management.
  • Use Benchmark Reports: Compare your numbers to industry averages to spot strengths and weaknesses.
  • Seek Expert Guidance: Professional input helps shop owners interpret data and optimize results.
  • Adapt to Grow: Success comes from knowing your numbers and being willing to adjust processes.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUIStop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew LoyaltyYou’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

 

 

 

]]> Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450] https://remarkableresults.biz/remarkable-results-radio-podcast/a450/ Fri, 12 Sep 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a449/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Ghosting, when candidates or employers suddenly stop communicating, is one of the biggest frustrations in the automotive hiring process. It impacts everyone, from fresh tech school grads to 30-year veterans, and makes filling roles even harder.

For Candidates

  • Be Honest: Shops value transparency about skills and areas for growth.

  • Make a Strong Impression: Be punctual, dress appropriately, and communicate delays.

  • Stay in Touch: Keep recruiters and shops updated, communication builds trust.

For Shop Owners

  • Move Fast: Top technicians field multiple offers. A quick verbal offer after a strong first interview can secure them.

  • Be Clear: Write detailed job ads that set expectations and filter unqualified applicants.

  • Mind Your Reputation: Shop appearance, online reviews, and culture shape candidate perceptions.

  • Show the Opportunity: Highlight training, career growth, wages, and benefits beyond just pay.

  • Prepare for Counter Offers: Be ready to show long-term value when candidates get tempted to stay put.

Recruiters like Promotive help both sides by prepping candidates for interviews and matching shops with the right cultural and financial fit.

The bottom line: honesty, communication, and speed are the antidotes to ghosting. Treat the hiring process like a first date, make it the start of a strong, lasting connection.

It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

Stacey Black, Danny Ekstrand, Shaunda Hosier, https://gopromotive.com/ 

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

]]> From Ghosting to Growth: Overcoming Hiring Challenges [THA 426] https://remarkableresults.biz/remarkable-results-radio-podcast/a426/ Fri, 28 Mar 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a425/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at Vision Hi-Tech Training & Expo 2025, this episode features a discussion with the co-founders of Promotive, a company focused on recruiting and placing qualified technicians and service advisors. The conversation explores the challenges shops face in hiring, such as ineffective job postings and candidate ghosting, and how Promotive aims to streamline this process by handling initial screening and interviews. Lisa Coyle and Joelle Pollak emphasize the importance of cultural fit and fair compensation for successful placements, also advising shops on creating positive work environments. The discussion also touches on the value of ongoing training, shop management systems, and the significance of evaluating employee attitude and performance using a structured approach.

Lisa Coyle, and Joelle Pollak Co-Founders, Promotive: https://gopromotive.com/

Show Notes

  • Watch Full Video Episode
  • Vision Hi-Tech Training & Expo: https://visionkc.com/
  • Introduction to the Episode (00:00:00)
  • Hiring Process Overview (00:02:09)
  • Ghosting in Interviews (00:03:37)
  • Understanding Shop Culture (00:04:39)
  • Cost of Unfilled Positions (00:05:29)
  • Building a Talent Bench (00:06:18)
  • Candidate Marketing Strategies (00:07:30)
  • Client Compatibility (00:08:25)
  • Assessing Shop Culture (00:09:48)
  • Technician Expectations (00:11:03)
  • Importance of Appreciation (00:12:04)
  • Career Advancement Opportunities (00:12:30)
  • Compensation Discussions (00:14:05)
  • Team Dynamics and Assessment (00:17:05)
  • Evaluating Team Performance (00:17:54)
  • Consequences of Team Dynamics (00:19:49)
  • Using Charts for Improvement (00:21:13)
  • Addressing Employee Concerns (00:23:27)
  • The Importance of Consistent Feedback (00:28:22)
  • Coaching and Employee Development (00:30:10)
  • Identifying the Right Fit (00:33:00)
  • Understanding Shop Culture (00:34:40)
  • Addressing Technician Retention (00:35:22)
  • Importance of a Recruiter (00:36:28)
  • Recruitment Challenges in Shops (00:37:39)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> The Unstoppable Framework for Auto Shop Owners Part 5: Build a Resilient Mindset and Plan Ahead [RR 1027] https://remarkableresults.biz/remarkable-results-radio-podcast/e1027/ Tue, 18 Feb 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1026/

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

In the fifth installment of the “Unstoppable Framework for Auto Shop Owners” series, Maryann Croce, a coach from Small Biz Vantage, shares her expertise on building resilience and effective planning for automotive professionals. Maryann emphasizes the importance of a resilient mindset, proactive planning, and continuous improvement. She offers practical tips, such as creating contingency plans and regularly assessing business processes.

Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE.

Show Notes

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

]]> Selling Your Auto Repair Business [THA 416] https://remarkableresults.biz/remarkable-results-radio-podcast/a416/ Fri, 17 Jan 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a416/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Join Carm Capriotto and a panel of experts—Joe Marconi, Dan Buss, and Nick Sallas—as they delve into the intricacies of selling your automotive repair business. This insightful episode covers everything from preparing your business for sale and understanding valuations to structuring deals and ensuring clean financials. Learn from seasoned shop owners about succession planning, transparent communication with employees, and navigating the emotional and professional challenges of ownership transitions. Whether it’s asset vs. stock sales, working with valuation experts, or addressing staff concerns, this discussion equips you with the knowledge to maximize your business’s value and ensure a smooth sale.

Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

Dan Buss, Elite Worldwide.

Nick Sallas, Sallas Auto Repair, Kansas City

Show Notes

  • Watch Full Video Episode
  • Importance of Transparency (00:02:18)
  • Joe Marconi on Readiness (00:03:13)
  • Succession Planning (00:05:16)
  • Successor Challenges (00:06:40)
  • Selling Experience (00:08:11)
  • Valuation Discussion (00:09:51)
  • Multiple Valuation Explanation (00:10:37)
  • Advice on Business Preparation (00:12:18)
  • Challenges of Selling a Business (00:13:23)
  • Cultural Implications of Cash Transactions (00:14:43)
  • Building Generational Wealth (00:16:25)
  • Understanding Succession Planning (00:17:03)
  • Emergency Plans in Business (00:20:37)
  • Importance of Professional Advisors (00:22:34)
  • Emotional Impact of Selling a Business (00:28:43)
  • Contracts for Key Employees (00:32:05)
  • Transparency in Hiring (00:33:07)
  • Interview Questions for Potential Hires (00:34:15)
  • Structuring Business Sales (00:35:38)
  • Maintaining a Business Plan (00:37:12)
  • Dealing with Tire Kickers (00:38:04)
  • Evaluating Business Offers (00:39:19)
  • Importance of Clean Financials (00:40:22)
  • Value of Independence in Business (00:41:21)
  • Goals for Business Sellability (00:42:32)
  • Preparation for Selling (00:43:08)
  • Maximizing Business Value (00:43:54)
  • Purpose and Succession Planning (00:45:26)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> Are You Hiring or Just Filling a Position? The Truth About Automotive Recruitment [THA 410] https://remarkableresults.biz/remarkable-results-radio-podcast/a410/ Fri, 06 Dec 2024 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a410/

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today’s Class

Partnering with a recruiter isn’t just about filling a position—it’s about building a team that drives your business forward.

In this episode, Kelly Cavanaugh, VP of Recruiting at Promotive, Brian Burris, Account Manager at Promotive, and Matt Fanslow, Shop Manager and Diagnostician at Riverside Automotive, share expert insights on attracting and retaining top talent in the automotive industry. Gain valuable perspectives from both a recruitment company and the shop level, offering a well-rounded view on hiring strategies, retention, and building successful teams.

Dive into critical topics shaping the industry, including:

  • Recruiting Strategies to attract top talent
  • Retention Techniques to keep employees engaged
  • Overcoming Ghosting in today’s hiring landscape
  • Resume Building tips for technicians
  • Cultural Fit and why it matters in building strong teams

Kelly Cavanaugh, VP of Recruiting, Promotive

Brian Burris, Account Manager, Promotive

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE
Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Show Notes

  • Watch Full Video Episode
  • It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
  • Challenges in Hiring (00:02:56)
  • Cultural Fit in Interviews (00:03:49)
  • Pre-Screened Interview Questions (00:04:55)
  • Working Interviews (00:05:52)
  • Confidentiality in Job Searches (00:06:37)
  • Reasons for Leaving Jobs (00:07:02)
  • Culture and Career Opportunities (00:08:11)
  • Balancing Work and Training (00:08:34)
  • Investment in Training (00:09:11)
  • Candidate Profiles and Training Willingness (00:12:56)
  • Resume Building Assistance (00:17:09)
  • Candidate Preparation for Interviews (00:18:34)
  • Curious vs. Serious Job Seekers (00:19:39)
  • Ghosting Phenomenon in Recruitment (00:20:47)
  • Communication with Candidates (00:21:31)
  • Understanding Candidate Excuses (00:23:19)
  • Importance of Recruiters for Shop Owners (00:26:09)
  • Delegating Recruitment Tasks (00:32:39)
  • Cultural Shift in Recruitment Practices (00:34:17)
  • Importance of Job Satisfaction (00:36:01)
  • Defining Job Expectations (00:36:34)
  • Qualifying Candidates Effectively (00:36:57)
  • Delegating Hiring Responsibilities (00:37:28)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

 

 


 

 

 

 

 

]]> The Invisible Paycheck: Retention Strategies Beyond Pay [THA 403] https://remarkableresults.biz/remarkable-results-radio-podcast/a403/ Fri, 18 Oct 2024 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a403/

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today’s Class

Recorded at the 2024 ASTA Expo, explore key strategies for hiring, compensating, and retaining skilled technicians in the automotive industry. This episode highlights the significance of comprehensive benefits beyond pay.

Joelle Pollak, and Lisa Coyle, Co-Founders, Promotive.

Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow.

Show Notes

  • Watch Full Video Episode
  • ASTA EXPO: https://astaexpo.com/
  • The Talent Pipeline: How to Find and Retain Top Technicians [THA 392]: https://remarkableresults.biz/remarkable-results-radio-podcast/a392/
  • Discussion on Technician Wages (00:01:05)
  • The Challenge of Salary Expectations (00:02:08)
  • Understanding Costs of Hiring Technicians (00:03:15)
  • The Concept of the Invisible Paycheck (00:04:15)
  • Importance of Communicating Benefits (00:05:17)
  • Navigating Market Expectations (00:07:56)
  • The Role of Coaching and Support (00:09:08)
  • Retention Strategies Beyond Salary (00:10:26)
  • The Importance of Small Improvements (00:12:28)
  • Survey Insights on Shop Strengths and Weaknesses (00:13:07)
  • Challenges of Hiring and Retention (00:14:01)
  • The Need for Effective Communication (00:15:53)
  • Recruitment Challenges (00:19:26)
  • Importance of HR (00:21:04)
  • Training as a Benefit (00:26:02)
  • Employee Handbooks (00:23:03)
  • Perception of Value (00:30:28)
  • Work Environment and Culture (00:31:19)
  • Addressing Small Issues (00:36:26)
  • Annual Review of Benefits (00:39:00)
  • Continuous Communication (00:40:31)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 


 

 

 

 

 

]]> The Talent Pipeline: How to Find and Retain Top Technicians [THA 392] https://remarkableresults.biz/remarkable-results-radio-podcast/a392/ Fri, 02 Aug 2024 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a392/

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

Joelle Pollak and Lisa Coyle, co-founders of Promotive, discuss the intricacies of technician recruitment, including red flags in resumes, the importance of cultural fit, and their process of finding and vetting candidates. They also discuss the significance of career growth, compensation models, and how shops can retain talent by adapting to modern workforce needs. Learn about innovative recruiting strategies, crucial interview tips, and the importance of providing a supportive work environment to keep talent within the automotive industry.

Show Notes

  • Watch Full Video Episode
  • It’s time to hire a superstar for your business, what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full service staffing solution for your shop. Let them do the heavy lifting, enlist your hiring partner at gopromotive.com
  • Red Flags in Resumes (00:02:03) Discussion on identifying red flags in technician resumes during the recruitment process.
  • Recruitment Process Overview (00:02:46) The intake call process with shops to understand their specific needs.
  • Job Hopping as a Red Flag (00:04:40) Lisa discusses job hopping and its implications for technician reliability and consistency.
  • Matching Candidates to Shops (00:05:50) Exploration of how multiple shops in the same area can benefit candidate placement.
  • Candidate Resume Updates (00:07:18) The importance of helping candidates update their resumes.
  • Software Skills on Resumes (00:09:44) Lisa emphasizes the need for technicians to include software experience on their resumes.
  • Engaging Passive Candidates (00:11:51) Discussion on strategies for reaching out to passive candidates and building relationships.
  • Aftercare for Candidates and Shops (00:13:48) Importance of follow-up care for both candidates and shops post-placement.
  • Keeping Talent in the Industry (00:14:31) The role of recruitment in retaining talent within the automotive industry.
  • Career Growth for Technicians (00:16:30) Discussion on the importance of career advancement opportunities for technicians.
  • Shining and Moonlighting (00:17:53) Encouragement for technicians to excel in their current roles while exploring new opportunities.
  • Employee Growth Conversations (00:18:27) Importance of shops having growth conversations with employees to prevent complacency.
  • Adapting to Industry Changes (00:19:29) The need for new roles in shops due to emerging technologies like EVs and ADAS.
  • Understanding the Interview Process (00:24:04) Exploring the key questions recruiters should ask during the interview process.
  • Candidate Guidance (00:26:13) Importance of guiding candidates on what to ask potential employers during interviews.
  • Coaching Shop Owners (00:27:37) Discussion on the need for coaching shop owners in effective hiring practices.
  • Compensation Conversations (00:28:25) The significance of discussing compensation models and guarantees with candidates.
  • Simplifying Compensation Plans (00:29:34) Advocacy for straightforward compensation plans to enhance understanding among technicians.
  • Importance of PTO (00:32:20) Discussion on the significance of paid time off and competitive benefits in recruitment.
  • Creative Benefits Strategies (00:33:13) Encouragement for shop owners to offer creative benefits to attract and retain talent.
  • Family Considerations in Career Changes (00:34:49) Highlighting the importance of family support when making career transitions.
  • Importance of Onboarding Plans (00:36:19) Emphasis on having clear onboarding and training plans for new hires.
  • Pay for Training as a Priority (00:39:56) Candidates value pay for training.
  • Professionalism and Speed in Recruitment (00:44:28) Highlighting the need for quick responses and professionalism in candidate communication.
  • Broader Training Opportunities (00:50:34) Encouraging training beyond automotive skills for personal and professional development.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X (Twitter): https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 


 

 

 

 

 

]]> The Rise of the Mechanical and Technology Specialist [RR 935] https://remarkableresults.biz/remarkable-results-radio-podcast/e935/ Sat, 09 Mar 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/the-rise/

Watch the video version on YouTube HERE.

Carm Capriotto discusses the importance of establishing a new language standard for automotive repair professionals. He focuses on the need for clear and consistent job titles that reflect what we do for the consumer. It will help bring a necessary professional view of auto repair specialists.

Get your copy of ‘The Rise of the Mechanical and Technology Specialists” HERE.

Carm gave a keynote speech on ‘The Rise’ in early 2024 and has spoken via Zoom to many shop owner networking groups and coaching groups to share the reason for and drive for this universal and essential initiative. He will bring his passion to your company or networking group to hear the behind-the-scenes story of the formulation of this very important industry initiative. Email Carm HERE.

Think of the power of this language change when we speak to high school and post-secondary students about our trade. We have one of the most technology-driven skilled trades that can use this high dose of professionalism internally and externally.

We dive deep into crafting a new standard language for auto repair specialists. It’s not just about technical jargon; it’s about creating clear, precise, and universally understood communication that benefits everyone in the industry, mostly our clients.

Imagine a world where every technician, service advisor, and customer speaks the same automotive language. Respect, clarity, confidence, and trust would skyrocket between service providers and clients.

Crafting the New Lexicon

The journey to creating a new language standard is an entire industry endeavor. It requires collaboration and consensus from all corners. Everyone’s input is valuable, from the seasoned veterans to the fresh faces just starting their careers. Here’s how we can approach this monumental task:

Engage with Industry Leaders

We must bring together shop owners, thought leaders, educators, and influencers within the auto repair community to spearhead this initiative. Their expertise and experience will be the cornerstone of developing a practical and forward-thinking language.

The automotive industry is not static; it’s a dynamic field that is constantly advancing. Our new language must be adaptable and evolve with emerging technologies and repair techniques.

The Road Ahead

The road to a new language standard will be challenging. However, the rewards promise to be significant. By committing to this endeavor, we’re not just changing our language but elevating the entire auto repair experience.

Join the Conversation

I invite you to listen to the full episode of “Remarkable Results Radio” to explore this topic further. Your thoughts and contributions are not only welcome but essential. Together, let’s build a language that reflects the precision, skill, and passion that define our work.

Remember to download your 10-page copy of this Declaration HERE and support this initiative. It will pay long-term dividends.

 

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

]]>