Human Resources Archives - Remarkable Results Radio

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The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749]

Carm Capriotto, AAP — Tue, 31 May 2022 05:15:00 +0000

As we grow as leaders and build a strong culture in our businesses, we take on many different roles. These are unwritten roles that many small business people need to know that may have to step into. Such as a marriage counselor, a person of faith, an intervention confidant, and more. I’m with Dr. Dave Weiman, a great and wise contributor to the podcast, as we discuss the management of all the different hats we put on as business owners.

Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE

Key Talking Points

If we feel over-stressed juggling too many roles at work, what do we do? Be aware of who you are at that moment, are you having too many roles? Prioritize the roles and refer/suggest other professional resources
Strengthening relationships at work, being more personal
Trust- telling someone when something’s wrong or asking for advice- creating connections and being a sounding board. Listening without talking is critical.
A personal board of directors- your boss is usually one
Family business- a distinction and addressing each other properly when at work. Succession planning needs to have transparent conversations and ask questions.
Work-life balance- are you managing time or managing yourself? What are the goals within your roles? How much time do you want to spend on each role?
How many roles are too many? (Does it mean we’re trying to be too many things? Or that people who work for us NEED too much from us? A little of both?)

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Important Employee Benefits [THA 267]

Carm Capriotto, AAP — Thu, 17 Mar 2022 05:15:00 +0000

Did you know money isn’t the main motivator for employees? How many people are willing to work 40+ hours a week in an unhappy environment while being undervalued? What benefits set your business apart from other shops in your area? And, are you reminding your team of their benefits package so they understand their value within your business?

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Eric Henley, owner of H-Teck Auto Care in Gray, TN. Listen to Eric’s previous episodes HERE

Jim Hayes, General Manager of Pacific Motor Service, CA, Listen to Jim’s previous episodes HERE

Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE

Key Talking Points

Professional career development, where do I go from here and how is it laid out for me to achieve it. Are the training and tools there to allow me to grow?
Company sponsored events-team members want to feel good about where they work and the work they do matters for the community. Involve the family with anniversaries and birthdays etc.
Dividing sick and PTO- vacation days can be paid out, sick days don’t have to be paid out
Making adjustments for employees with existing vacations- can manipulate the salary/pay rate. Each employee will be different depending on the scenario. Be creative.
Benefit packages will vary depending on the employee- paycheck is a small portion of what you offer, focus on culture/environment/growth opportunities.
Marketing the entire package- and discussing with the team consistently
Jim’s company matches 1:1 up to 4% for 401K
Invisible paycheck- base salary + expenses of benefits= value of the company
Paid training- shows intent and value
Incentives- ASE, benchmark bonuses, tools
Bereavement/maternity- additional days that don’t involve PTO

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See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

The Joy of Hiring [RR 716]

Carm Capriotto, AAP — Fri, 04 Feb 2022 05:15:00 +0000

How did you develop your hiring process? Did you learn from other colleagues? Did you look online? Do you make decisions based on your intuition? Do you cross your fingers and hope for the best because you are desperate to fill a position? It’s time to take proven methods and guidance with Maylan Newton’s book “The Joy of Hiring”. You’ll also hear from a shop owner that implemented the concepts from this book into her hiring routine. She says it has completely changed her process and improved her hiring skills.

Maylan Newton, ESI- Educational Seminars Institute, is a business coach, trainer and industry speaker. Previous Episodes HERE

Samantha Tracey, Scotty’s Auto Repair Inc. Riverside, CA

Key Talking Points

joyofhiring.com
Wrong hires cost you- back legal position (hire and fire, wrongful termination, discrimination)
Eliminate emotional and desperation hires
Do we hire too quickly and fire too slowly?
Firing someone shouldn’t be a surprise- are they meeting expectations to achieve success?
Rewriting job descriptions- can the new hire accomplish these tasks and jobs?
Skills test- confirming skills
Reading body language during the interview
Be a ‘little business’ with a large company structure
How big is your toolbox? What is the value of your tools?
Consider having more than 1 person be involved in the interview but 1 person needs to have a final say
Hire for attitude, Train for aptitude

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