Thanks to our Partner, NAPA Auto Care

Dr. John Passante and Dr. Thomas Litzinger, titans of the automotive aftermarket industry, steer through the intricacies of professional development and organizational strategies. Some key takeaways: Innovation is non-negotiable, education is critical, and leadership makes the difference.

Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. John’s other episodes HERE.

Dr. Thomas Litzinger, Chair of the University of the Aftermarket at Northwood University.

Show Notes

• Watch Full Video Episode
• Leadership 2.0 (00:02:48) Discussion about the educational programs offered by the University of the Aftermarket at Northwood University.
• The importance of being a lifelong learner (00:04:14) The significance of being a lifelong learner in the automotive aftermarket industry and personal experiences related to learning.
• Right to Repair Legislation (00:11:01) The fight to secure data access for vehicle owners and independent repair shops, and the introduction of the right to repair legislation.
• Leadership development and scholarships for service professionals and technicians (00:16:09) The University’s efforts to provide leadership development opportunities and scholarships for service professionals and technicians in the industry.
• The human spirit (00:18:46) The boundless human potential and the importance of collective effort and positive attitude.
• Legacy and teamwork (00:19:42) The impact of the human spirit, legacy, and teamwork in achieving common goals.
• Leadership and culture (00:21:42) The conversation shifts to the importance of culture and leadership in the workplace, emphasizing the value of nurturing and developing employees.
• Professional development (00:22:17) The need for professional technicians to receive training in financial acumen and leadership for their success.
• Retirement and personal growth (00:23:26) Speaker 2 shares his post-retirement activities, including executive coaching and writing children’s books, emphasizing the importance of continuous personal growth.
• Leadership 2.0 program (00:24:33)
• Employee satisfaction and development (00:28:20) The importance of contributing to the life satisfaction of team members through organizational culture and training and development programs.
• Industry storytelling and leadership (00:31:13) The conversation ends with a focus on industry storytelling, leadership, and the significance of the automotive aftermarket.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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Johnny Weber, Weber’s Automotive, Dayton, OH.

Jason Caldwell, Director of Sales/Partner RPS Marketing

Alda Rodriguez, Sales Manager, Service Dealer Solutions, Epicor Software Corporation

Lindsay Maurer, Standard Motor Products, Pricing Manager, North American Business

Show Notes

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Third in a three-part series on Leadership 2.0 with Ciara Pegoda, Sales Manager for Dipaco in Reno, NV.

The Series:

Part One: Episode 227

Part Two: Episode 228

Part Three: Episode 229

When I got the idea of doing a three-part series on Leadership 2.0, I spoke to Brian Cruickshank (Episode 075), the Director of the University of the Aftermarket at Northwood University to recommend a recent graduate who would share their personal experience from the course. 

I’m delighted to interview Ciara Pegoda and hear her talk about her experience at Leadership 2.0. She brings a refreshing insider’s view of this Executive level course.

Having been a graduate of this University of the Aftermarket program, when it was called 2010, I felt that a three-part series with a program participant/graduate would interest my listeners and showcase this important industry leadership program.

What is Leadership 2.0:

• The industry’s cornerstone educational program that fosters the development of a new generation of visionary aftermarket executives.
• An intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles.
• Appropriate for any mid-level professional working in any market segment within the motor vehicle aftermarket. Previous attendees have represented manufacturing, retail operations, wholesale distributing, association management, program group management, and yes service professionals.

The service professionals I’ve spoken to that have attended Leadership 2.0 tell me that their understanding of the entire industry was expanded and their respect for the importance of their role in the Auto Care industry was solidified. Lifelong friends from all segments of the industry are formed at Leadership 2.0.

Keep in mind there are two additional episodes that round out the series. Part two Episode 228 discusses the project and Part three, Episode 229 discusses the final week of the course. (See links above)

Ciara Pegoda was the 2016-2017 YANG 2.0 Scholarship recipient and completed the Leadership 2.0 Class through Northwood University. As a member of YANG, AAEC, Auto Care, and Women in Auto Care, she believes in being active in the industry and the community.

Ciara Pegoda is an experienced Sales Manager adept on developing professionals. By focusing on growing their skills and developing their personal brand, Ciara empowers her team to connect with and serve each individual client in order to drive conversion and retention. Ciara’s energetic and hands on approach to management allow her to build trust with her team identifying opportunities for growth – It’s about finding a connection with the real people you’re trying to help, then conveying that message back to them in a way that resonates.

Ciara holds a BS in International Business, with a focus on marketing from the University of Nevada, Reno

Take-A-Ways from this Episode (Part 3):

• Her favorite session was on a survival challenge
• How would you rank your supplies for your survival?
• Individual priority
• Team priority
• Score and rate against the professionals.
• Teams dynamic wins
• She is a better leader because of Leadership 2.0
• Ciara is taking more time to listen and to think.
• The investments in people today is bigger than ever before. Leadership 2.0 is of that caliber for a positive investment in leadership training for company leaders.
• Dynamics of the teams mesh together in week two.
• A case study on a service professionals brought an eye-opener to the challenges of this industry segment. She says, “We need each other. We must all work together.”
• Most complex piece of technology we have is our vehicle and we expect it to be repair in less than one day.
• Ciara discovered that most service professionals started their business as great technicians and not as a seasoned business owner.
• Ethic conversation focused on what is driving good ethics in business today.
• What are your core values? Know them, understand them, hold them in high moral regard.
• Most parts supplier have bigger IT departments than parts departments.
• People want data and if they can’t get it NOW, you are out.
• Ciara’s reasons to the industry for attending Leadership 2.0.
• She earned a scholarship to Leadership 2.0 through YANG the Young Auto Care Network Group.
• Make-up of class includes WD, Jobbers, Manufactures, Collision, Service Professionals.

Leadership 2.0 Website

Be socially involved and in touch with the show:

Facebook  Twitter  Linked In  Email

This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

Second in a three-part series on Leadership 2.0 with Ciara Pegoda, Sales Manager for Dipaco in Reno, NV.

The Series:

Part One: Episode 227

Part Two: Episode 228

Part Three: Episode 229

When I got the idea of doing a three-part series on Leadership 2.0, I spoke to Brian Cruickshank (Episode 075), the Director of the University of the Aftermarket at Northwood University to recommend a recent graduate who would share their personal experience from the course. 

I’m delighted to interview Ciara Pegoda and hear her talk about her experience at Leadership 2.0. She brings a refreshing insider’s view of this Executive level course.

Having been a graduate of this University of the Aftermarket program, when it was called 2010, I felt that a three-part series with a program participant/graduate would interest my listeners and showcase this important industry leadership program.

What is Leadership 2.0:

• The industry’s cornerstone educational program that fosters the development of a new generation of visionary aftermarket executives.
• An intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles.
• Appropriate for any mid-level professional working in any market segment within the motor vehicle aftermarket. Previous attendees have represented manufacturing, retail operations, wholesale distributing, association management, program group management, and yes service professionals.

The service professionals I’ve spoken to that have attended Leadership 2.0 tell me that their understanding of the entire industry was expanded and their respect for the importance of their role in the Auto Care industry was solidified. Lifelong friends from all segments of the industry are formed at Leadership 2.0.

Keep in mind there are two additional episodes that round out the series. Part two Episode 228 discusses the project and Part three, Episode 229 discusses the final week of the course. (See links above)

Ciara Pegoda was the 2016-2017 YANG 2.0 Scholarship recipient and completed the Leadership 2.0 Class through Northwood University. As a member of YANG, AAEC, Auto Care, and Women in Auto Care, she believes in being active in the industry and the community.

Ciara Pegoda is an experienced Sales Manager adept on developing professionals. By focusing on growing their skills and developing their personal brand, Ciara empowers her team to connect with and serve each individual client in order to drive conversion and retention. Ciara’s energetic and hands on approach to management allow her to build trust with her team identifying opportunities for growth – It’s about finding a connection with the real people you’re trying to help, then conveying that message back to them in a way that resonates.

Ciara holds a BS in International Business, with a focus on marketing from the University of Nevada, Reno

Take-A-Ways from this Episode (Part 2):

• Relationship and networking is priceless.
• Time off between the week long classes allowed the teams to work on their projects that are presented in week two.
• Project team name ‘The Jetsons’.
• Ciara’s team project is on Emerging Technologies. Their team split up their individual responsibilities
• How we were going to travel in the future
• Sensors on the cars
• Companies that are emerging and the partnerships
• Tech and car companies working together
• She found a convergence of steps as we embrace technology over time.
• Would you just jump in an autonomous car? Would you trust that?
• Will her children have a driver’s licenses?
• This was the largest class of Leadership 2.0 and there were eight project groups.
• She learned how well the group came together when the rubber hits the road.
• Great learning from every group presentation.
• Because you don’t work with these people every day you do know their work habits and needed to rely on them to complete the project. True professionals.
• Group winner project name ‘Me LLennials’
• Other projects were on ‘Chasing E-Tail’ and how Amazon would impact the aftermarket among others.

Leadership 2.0 Website

Be socially involved and in touch with the show:

Facebook  Twitter  Linked In  Email

This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

First in a three-part series on Leadership 2.0 with Ciara Pegoda, Sales Manager for Dipaco in Reno, NV.

The Series:

Part One: Episode 227

Part Two: Episode 228

Part Three: Episode 229

When I got the idea of doing a three-part series on Leadership 2.0, I spoke to Brian Cruickshank (Episode 075), the Director of the University of the Aftermarket at Northwood University to recommend a recent graduate who would share their personal experience from the course. 

I’m delighted to interview Ciara Pegoda and hear her talk about her experience at Leadership 2.0. She brings a refreshing insider’s view of this Executive level course.

Having been a graduate of this University of the Aftermarket program, when it was called 2010, I felt that a three-part series with a program participant/graduate would interest my listeners and showcase this important industry leadership program.

What is Leadership 2.0:

• The industry’s cornerstone educational program that fosters the development of a new generation of visionary aftermarket executives.
• An intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles.
• Appropriate for any mid-level professional working in any market segment within the motor vehicle aftermarket. Previous attendees have represented manufacturing, retail operations, wholesale distributing, association management, program group management, and yes service professionals.

The service professionals I’ve spoken to that have attended Leadership 2.0 tell me that their understanding of the entire industry was expanded and their respect for the importance of their role in the Auto Care industry was solidified. Lifelong friends from all segments of the industry are formed at Leadership 2.0.

Keep in mind there are two additional episodes that round out the series. Part two Episode 228 discusses the project and Part three, Episode 229 discusses the final week of the course. (See links above)

Ciara Pegoda was the 2016-2017 YANG 2.0 Scholarship recipient and completed the Leadership 2.0 Class through Northwood University. As a member of YANG, AAEC, Auto Care, and Women in Auto Care, she believes in being active in the industry and the community.

Ciara Pegoda is an experienced Sales Manager adept on developing professionals. By focusing on growing their skills and developing their personal brand, Ciara empowers her team to connect with and serve each individual client in order to drive conversion and retention. Ciara’s energetic and hands on approach to management allow her to build trust with her team identifying opportunities for growth – It’s about finding a connection with the real people you’re trying to help, then conveying that message back to them in a way that resonates.

Ciara holds a BS in International Business, with a focus on marketing from the University of Nevada, Reno

Take-A-Ways from this Episode (Part 1):

• Her greatest leadership lesson: If you are not listening you are not leading.
• Listening is hard. It is not what we do.
• Communicate in person whenever you can.
• Non-verbal communication is missing 92% of the meaning of the communication.
• Her customers want to see them face-to-face; a trend she sees.
• IOPT How to find the four different styles of leadership, how she processes information and uses it as a leadership tool. (Input Output Processing Template)
• Teams need each others different styles to survive. It must be balanced if you want to get things done.
• The best coach isn’t necessarily the best quarterback.
• Who do you need to surround yourself with to get things done.
• As a leader TRUST is the only CURRENCY you have.
• If you lose TRUST you can no longer LEAD.
• Team Project is ‘Emerging Technologies’ and their team name is ‘The Jetsons’
• The Jetsons had many of the conveniences we have today like the Apple Watch, Autonomous Cars (well almost), Robots and many other hi-tech amenities.

Leadership 2.0 Website

Be socially involved and in touch with the show:

Facebook  Twitter  Linked In  Email

This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com