Thanks to our Partner, Dorman Products.

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

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On Record with Greg Buckley. Greg discusses extended car warranties. You must educate your customer!

Watch Full Video Episode HERE

Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.

Show Notes:  

• Extended warranty- used car market has been hot over the last few years. People want a ‘protection’
• What types of companies underwrite policies? 
• You must educate the customer on what they already purchased for their vehicle- most contracts are limited 
• Ask for a copy of the contract, review it, look for ‘what’s not covered,’ and explain to customer. Additional testing time? Labor? Rust? 
• “Do your own warranty” before you fall into the marketing funnel of extended warranties 
• Are these customers one and done? Only repairing what is covered and not doing proper maintenance. 
• Better margins with OE for warranty claims
• You must have oil change records- regular service receipts

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

On Record with Lauren Fix as she discusses the used car market and the importance of car maintenance.

Watch Full Video Episode HERE

Lauren Fix, Car Coach Reports,  Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She has appeared on CNN, Fox News, Newsmax TV, CNBC, and USA Radio’s Daybreak USA show. Lauren’s previous episodes HERE

Show Notes:  

• Car Coach Reports
• Prior to covid selling cars: 17.5 million vs 13.7 million now. Average car profit to manufacturer: 10K…4 million sales lost
• People are buying out their car lease now
• Dealerships have 30% retention for car repair
• Repossessions are increasing- people bought cars during COVID, inflation and recession
• “Doing maintenance now will save you money down the road”
• Which cars can last 300K miles? Iseecars.com 
• “Never invest more in a car than it’s worth”
• USAmotorjobs

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Dave Giles has been involved with the automotive, truck and transport and collision industries for over 30 years. He currently holds a Red Seal AST certification in Canada and is also certified HRAI instructor for the delivery and certification for controlled substances in several provinces as well as several other certifications and certificates in each trade involving advance vehicle technology and systems. He is often a guest speaker at several automotive conferences that involve battery electric vehicles and advance vehicle systems such as ADAS and automatous vehicles. His passion is to continue to learn and help find solutions for exciting and sustainable transportation for the future.

Dave started ALL EV Canada In 2019 with his partner Jeff Farwell. Their goal was to put affordable electric vehicles on Atlantic Canada roadways. During that time they acquired Pure EV another dealer in PEI. From there they built an incredible growing business with sales and service on electric vehicles. Just recently in July 2021, Steele Auto Group bought out ALL EV adding two more dealers to the 55 family of dealers they already own. In less than a month they have opened 3 more dealer locations for ALL EV by Steele. This was all done during the pandemic of Covid-19.

Key Talking Points

• Hedgehog concept- good at one thing and excel at it. 
• Made the transition to only EV’s and hybrids- also sell EV’s at auction and take in EV’s on trade. 2 locations and 2 dealer lots. Inventory of over 60 EV’s and about 15 Teslas are at 1 location. 6 bays shop for all EV repairs. Customers can shop for vehicles online. 
• Tesla- service and repair vehicles, purchase parts (VIN number is recorded and the customer will also get a copy of the invoice that part has been purchased for the vehicle, the customer is aware the parts have a markup. Parts are made by others, the aftermarket will get smarter on bringing parts to market. Cross-referencing will slowly start to show Tesla availability), restricted on scan tools access for diagnostics. Not as difficult as people think. 
• EV educators, not salespeople- more education involved with EV’s with charging, range (buy as much as you can afford), how they work in winter/summer
• Charging- 98% EV owners have their own homes to charge. Nova Scotia power program- install charger and $250 for next two years credit on account, allows control of charge rates during the night instead of overloading the grid. Fast chargers: 350-400 chargers in NS. One Tesla supercharger with 8 stations. Level 1- outlet charger, slower charge. Level 2 charger around $1000, Level 3- DCFC (direct current fast charging, booster).  
• Truck towing capacity- nothing beats torc of electric motor, the truck platform for EV- bigger and stores more batteries
• Website: Allev.ca

• Thanks to Dave Giles for his contribution to the aftermarket’s premier podcast.
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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

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William J. DeBoer (Bill Jr.) is Co-owner and Vice President at DeBoer’s Auto Sales & Service.

As the company’s General Manager, Bill has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Bill was able to fuse his passions for technology and cars with a Certificate in Automotive Technology, followed by a B.S. in Business Management from Penn State.

Family Business.
He joined his family business, founded by his father three decades ago, shortly after. Today, Bill runs business development, sales, customer services, process improvement, human resources, and technician education programs.

Certifications.
Bill is an Accredited Automotive Manager from the Automotive Management Institute as well as a CERTIFIED MASTER DEALER® from the National Independent Automobile Dealers Association. His National Institute for Automotive Service Excellence (ASE) credentials include: Master Technician, L1 Advanced Engine Performance, P2 Parts Specialist, and X1 Undercar Specialist.

Community.
In 2015, Bill started the Sussex Business Resource Center, a co-working hub, in Hamburg, NJ. The focus of the center is to create a forum for small businesses and freelancers to have a place to work as well as to collaborate together.

Take To The Sky.
Bill’s passion for vehicle technology isn’t just limited to cars. He has obtained his private pilot license from the FAA and spends his free time mastering airplane technology. When he’s not flying, Bill can be found at his local ski mountain where he’s been a volunteer alpine patroller for over a decade.

Topics covered in the interview:

• His newly implemented Car Care Club. Sells for $139 giving $400 in value.
• Bill see changes in the future where car dealers will sell direct like Tesla. He wonders if  the dealer franchise model is still viable?
• He has embraced ride sharing with Lyft and Uber to support expanding concierge service and considers ride sharing an industry disruptor.
• He has the Lyft dispatch system on his desktop to support his customers’ needs along with low cost car rental and loaners if they are in the Car Care Club.
• Bill is process driven using a DVI system and says it has had a big impact to his ARO.
• Big on Social Media for a long time.
• He learned a lot from his 20 group (he considered it his masters) and is now moving to a mastermind group

DeBoeres Web Site.

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This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com