Virtual Shop Tour Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/virtual-shop-tour/ Auto Repair Business Success Stories Mon, 31 Jul 2023 20:26:00 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Virtual Shop Tour Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/virtual-shop-tour/ 32 32 Remodel 1 Year Later: See the Transition, See the Difference [AW 168] https://remarkableresults.biz/remarkable-results-radio-podcast/aw168-2/ Sat, 29 Jul 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw167/

Carm Capriotto visits Scott Felser’s shop to showcase the renovations he made since the last visit. They discuss various changes, including adding a door to the parts room, implementing a four-day workweek, and upgrading facilities like a coffee bar and bathroom. They also highlight the overall design and decorations, with input from Scott’s wife, new security cameras, new phone system, the positive customer feedback, and Scott’s involvement in the “Brakes for Breasts” campaign.

Scott Felser, Park Ridge Auto Care, Buffalo, NY. Scotts previous episodes HERE

Show Notes:

  • Watch Full Video Episode
  • “Play Ball” Committed to Community with Scott Felser [AW 105]
  • The shop remodel (00:00:01) Discussion of the renovations made to the shop, including the addition of a door to the parts room and upgrades to the overall appearance and functionality.
  • Improvements to the shop facilities (00:03:37) Discussion of the four-day workweek for technicians, upgraded facilities such as a coffee bar and bathroom.
  • The phones and communication system (00:10:00) Scott discusses the new phone system in the shop, its features, and how it connects to his cell phone.
  • Brakes for Breasts campaign (00:14:41) They discuss Scott’s involvement in the Brakes for Breasts campaign.

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

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-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> The Noble Mechanic: Before and After Transformation and Rebranding [AW 166] https://remarkableresults.biz/remarkable-results-radio-podcast/aw166-2/ Sat, 15 Jul 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw165/

In this episode, Reggie Stewart covers a range of topics from dispatching and business operations to shop renovations. Reggie recently undertook renovations at his shop in Kokomo, Indiana, he modernized the colors and feel of the shop to give it an upscale vibe, with the help of an interior designer. He also discusses the importance of building a positive culture and is currently working on creating job descriptions and manifestos for each position to better define expectations and attract the right people.

Reggie Stewart, Reggie’s Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Reggie’s previous episodes HERE

  • Watch Full Video Episode
  • Aftermarket Weekly 109 with Reggie Stewart
  • Is Your Company Culture Holding You Back? with Chris Lawson [RR 864]
  • The importance of dispatching in a shop (00:04:21) Reggie discusses the importance of having a dedicated dispatcher in a shop and the potential impact on efficiency and economics.
  • Business operations and booking appointments (00:06:25) Reggie talks about the current state of his business, being comfortably busy and booked out a few days, and the decision to add staff members. They also discuss appointment scheduling and managing waiters.
  • The need for a dedicated dispatcher (00:08:43) Reggie discusses the need for a dedicated dispatcher in his shop and the potential for hiring one in the future.
  • Writing manifestos for job positions (00:11:13) Reggie talks about writing manifestos for each position in his company to better define roles, performance, and culture.
  • Remodeling the Shop (00:16:33) Discussion about the renovation of the shop, including modernizing the colors, removing walls, and creating new spaces.
  • Targeting a Different Market (00:19:01) Exploring the demographics and target clients in Kokomo, Indiana, compared to Noblesville, and the challenges and opportunities of serving a different community.
  • Investing in Shop Updates (00:21:28) The importance of updating and investing in the shop, whether for attracting customers or preparing for a potential sale or exit strategy.

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> How Can Professionalism Improve the Automotive Industry? [AW 161] https://remarkableresults.biz/remarkable-results-radio-podcast/aw161/ Sat, 10 Jun 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw160/

Mac Akram, the owner of Mack’s Complete Auto Repair in Chandler, Arizona, discusses the importance of professionalism in the automotive industry, including keeping the shop clean and organized and using digital vehicle inspections to provide better service. Mac believes that raising the standards of the industry is crucial to gaining the trust of customers. Mac also encourages shop owners to invest in training for their technicians.

Mac Akram, Mac’s Complete Auto Repair, Chandler, AZ.

  • Watch Full Video Episode HERE
  • Professionalism in the Automotive Industry (00:05:22) Mac and Carm Capriotto discuss the importance of raising the standards of the automotive industry to improve professionalism, including listening to customers, keeping the shop clean and organized, and using digital vehicle inspections.
  • Importance of Digital Vehicle Inspections (00:07:53-00:09:22) Mac discusses the benefits of using digital vehicle inspections, including taking photos and videos of the vehicle, and using animation videos to explain repairs to customers.
  • Investing in Training and Staying Up-to-Date (00:13:39-00:14:51) Mac emphasizes the importance of investing in training for technicians to stay up-to-date with the latest technology and equipment in the industry.
  • Dressing for Success (00:15:17) Mac discusses his preference for his technicians
  • Tour of the Shop (00:16:06) Carm and Mac take a tour of Mack’s Complete Auto Repair, discussing the waiting room, office, restroom, and lunchroom, as well as the shop’s white floors.
  • Coaching (00:20:45) Mac talks about his decision to hire a coach and how it helped him transition from a technician mentality to a business owner mentality.
  • Integrity and Transparency (00:22:24) Mac talks about how he is honest with his customers about the condition of their cars and the cost of repairs.

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

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-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> Personalized Customer Service and Marketing Strategies [AW 160] https://remarkableresults.biz/remarkable-results-radio-podcast/aw160/ Sat, 03 Jun 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw158-2

If you’re in the automotive industry, you know it’s not just about fixing cars; it’s about providing exceptional customer service, too. Leigh Anne Best and Bill Hill, owners of Mighty Auto Pro, discuss their marketing strategies that have helped attract and retain customers. They’ve created a customer-friendly environment, providing loaner vehicles, shuttle services, and free towing up to $50.

But it’s not just about the extras. Mighty Auto Pro also emphasizes continuous learning and growth, requiring a minimum of 40 hours of training per year for their technicians. They encourage their employees to pursue their interests and hobbies, even if they are not related to auto repair. This culture of training has grown beyond anything Leigh Anne and Bill could have imagined, with technicians pushing each other to attend classes and improve their skills.

So, what can you learn from Mighty Auto Pro’s marketing strategy? Personalization, exceptional customer service, and a culture of continuous learning and growth can go a long way in retaining and attracting customers. Make everything effortless for the customer, and they’ll keep coming back.

Leigh Anne Best and Bill Hill, Mighty Auto Pro, Medina OH.

  • Watch Full Video Episode HERE
  • Culture of Training (00:03:11) The importance of training and the culture of training at Mighty Auto Pro are discussed, including the mandatory 40 hours of training per year.
  • ASE Certifications (00:06:36))The value of ASE certifications and the pride they bring to technicians and the company are discussed.
  • Training and Growth (00:07:29) Mighty Auto Pro’s training and growth culture includes examples of non-auto repair related training and the importance of self-reflection.
  • Service Advisor Training (00:08:27) The success of Mighty Auto Pro’s service advisor apprentice program and the importance of self-reflection in improving sales skills.
  • Roadside Assistance Program (00:10:57) Mighty Auto Pro’s personalized and effective roadside assistance program for new customers, including a thank you card, a letter from the owner, and a referral program.
  • Effortless customer service (00:17:12) Bill Hill talks about how Mighty Auto Pro strives to make everything effortless for their customers, including providing reimbursement for towing.
  • Marketing ideas (00:15:00) Marketing strategies used at Mighty Auto Pro, including a pamphlet listing 25 reasons to choose their shop and personalized referral envelopes.
  • Brakes for Breasts check presentation (00:17:55) Carm Capriotto and Leigh Anne Best discuss the recent check presentation to the Cleveland Clinic for the Brakes for Breasts program, which raised a significant amount of money for breast cancer research.

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> The Importance of Self-Reflection and Self-Improvement in Business [AW 158] https://remarkableresults.biz/remarkable-results-radio-podcast/aw158/ Sat, 20 May 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw157

John Ferguson, the owner of Domestic Diesel and Auto Service, shares his experience as a former dealer technician for Ford and how he started his own business. He talks about the challenges of finding the right team to support him and how he sought the help of industry experts to become a better leader and marketer. The episode also includes a video tour of John’s shop, where he specializes in Ford and GM diesel vehicles.

John Ferguson, Domestic Diesel and Auto Service, Chino, CA.

  • Watch Full Video Episode HERE
  • John’s background and business journey (00:02:33)
    John talks about his experience as a technician turned business owner and how he started his own shop.
  • Learning and self-improvement (00:07:00)
    John and Carm discuss the importance of being a perpetual student and always learning, even outside of one’s area of expertise.
  • The Cost of Education (00:07:45)
    John and Carm discuss the cost of education in the automotive industry and how it affects business owners.
  • Recognizing the Need for Help (00:08:55)
    John talks about how he realized he needed help with his business and the importance of self-reflection for business owners.
  • Touring John’s Shop (00:10:48)
    Carm takes a virtual tour of John’s shop, including the story behind the unique mailbox and the history of the building.
  • Ford vs. GM (00:17:05)
    John Ferguson discusses the reliability of Ford and GM diesel trucks and the differences in obtaining parts and licensing scan tools.
  • Subscription Fees for Car Features (00:18:08)
    Carm Capriotto and John Ferguson discuss the possibility of subscription fees for car features and the potential for app-based trim levels.

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> Navigating Family Dynamics in Business Ownership [AW 157] https://remarkableresults.biz/remarkable-results-radio-podcast/aw157/ Sat, 13 May 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw156

Tatsu Tsuchida discusses his experience transitioning from a Japanese-only shop to an all-makes and all-models shop, his marketing strategy, and his experience taking over an existing business. He also discusses the challenges of owning a family business and the importance of having an exit strategy. The episode also includes a tour of Tsuchida’s second location.

Tatsu Tsuchida, Toyko Automotive, Costa Mesa and Placentia, CA. Tatu’s previous episodes HERE

  • Watch Full Video Episode HERE
  • (00:00:01) Tatsu Tsuchida talks about his experience owning an all-makes and all-models auto repair shop.
  • (00:03:44) Tatsu Tsuchida discusses his marketing strategy for his all-makes and all-models auto repair shop.
  • (00:07:44) Tatsu talks about his experience taking over an existing business and the challenge of transitioning to a new team.
  • (00:09:34) Tatsu discusses the difficulty of easing immigrant parents out of business and his own exit strategy.
  • (00:14:40) Tatsu Tsuchida talks about the inspiration behind the Fast and Furious movies.
  • (00:16:03) Tatsu Tsuchida tours his 10,000 square feet auto repair shop in Costa Mesa, California.

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139] https://remarkableresults.biz/remarkable-results-radio-podcast/aw139/ Sat, 07 Jan 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw138

Guest host and shop tour with Niko Sougias, Charlie’s Foreign Car, Encinitas, CA. Niko says customers want explanations about their car repair and he has found a way to connect with them on his YouTube Channel. Find out how he does it.

Watch Full Video Episode HERE

Niko Sougias, Charlie’s Foreign Car, Encinitas, CA

Show Notes:  

  • Building was built in 1988- waterless car wash on every car, 17 bays, 16,000 square feet in total (with showroom)
  • People want explanations- make videos; technical education should have a time limit (60 seconds) 
  • Most watched video of 2023- control arm bushings
  • Full-time employee (Jax) is the editor of videos  
  • Audio- quality is important with wireless mics
  • Pre-Covid work- maintenance 
  • Post Covid work- boom of work, customers are authorizing more work to be done, almost doubled ARO
  • Challenges- keeping loyal customers happy while being booked 2 weeks out
  • Future think for 2023- monitoring new car sales with interest rates rising 
  • Lead technician is moving to the foreman position

Connect with the Podcast:

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

]]> Student Career Fair [AW 138] https://remarkableresults.biz/remarkable-results-radio-podcast/aw138/ Sat, 31 Dec 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw137

Join Carm as he interviews students and local shop owners at Erie Community College’s Student Career Fair.

Watch Episode HERE

Show Notes:  

  • Erie Community College Student Career Fair
  • Students realize the future of automotive will be more on laptops and diagnostics.
  • Looking into different fields with automotive than just the dealership
  • “More than just banging wrenches and changing parts.”
  • Know the ‘why’ and ask questions

Connect with the Podcast:

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

]]> The Best Part of a Student’s Day: Interning at Local Shop [AW 137] https://remarkableresults.biz/remarkable-results-radio-podcast/aw137/ Sat, 24 Dec 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw136

Guest host and shop tour with Dan Hensel and Rachael Barraclough, Amton Auto & Truck, Tonawanda, NY. They have two shop mascots and an intern who loves working with his hands.

Watch Episode HERE

Dan Hensel and Rachael Barraclough, Amton Auto & Truck, Tonawanda, NY.

Show Notes:  

  • 5 bays- 25% fleet work
  • Skeleton mascot- never took down after Halloween, gets decorated for all holidays now
  • Mya- shop dog
  • Intern Nolan- Big Picture program, Nolan’s been at the shop since March 2022. He loves the hands-on work, retains information well, positive experience for both the shop and Nolan. Teaching on a different level.
  • Part time employee- clean and maintain shop few days a week, retiree
  • Best Bathroom in Western New York!

Connect with the Podcast:

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

]]> Second Location: “Lower Slower Delaware” [AW 136] https://remarkableresults.biz/remarkable-results-radio-podcast/aw136/ Sat, 17 Dec 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw135

Guest host and shop tour with Greg Buckley, Buckley’s Auto Care, 2 locations, Delaware. Tour Greg’s second location (including the Penthouse) and find out why he calls it “Lower Slower Delaware.”

Watch Episode HERE

Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.

Show Notes:  

  • Second location- opened 5 months ago, LSD (lower slower Delaware), retiree community, relaxed customers]
  • 2023 goal- honing in on an established enterprise (family enterprise), a shift in mindset 
  • Staffing- honest during interviews, guaranteed salary to get through the interim period. Younger staff than the North location, challenging themselves with different repairs. Learning through resources
  • The Perfect Second Location – Greg Buckley [RR 785]

Connect with the Podcast:

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

]]> Wife Encouraged Husband To Open His Own Shop [AW 135] https://remarkableresults.biz/remarkable-results-radio-podcast/aw135/ Sat, 10 Dec 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw134

Guest hosts and shop tour with Bob and May Patterson, Bob’s Automotive, Panama City Beach, FL. With encouragement from his wife May, Bob opened his own shop 8 years ago. Hiring technicians has been a challenge; find out why they patiently wait for the right fit for their shop culture.

Watch Episode HERE

Bob and May Patterson, Bob’s Automotive, Panama City Beach, FL.

Show Notes:  

  • Opened 8 years ago (3rd location since original)
  • Bob was a shop foreman, his wife May saw his potential and wanted him to open his own shop
  • Been without a technician for over 6 months- just hired new technician. 
  • Hiring has been the challenge for the business- it’s all about the fit in the shop culture
  • DVI- educating customers on preventative maintenance

Connect with the Podcast:

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Buy me a coffee

Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

]]> Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132] https://remarkableresults.biz/remarkable-results-radio-podcast/aw132/ Sat, 19 Nov 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw131

Guest host and shop tour with Lee and Kelli Weatherby, Accurate Automotive, Mesa, AZ. Find out how they are expanding their fleet business.

Watch Full Video Episode HERE

Lee and Kelli Weatherby, Accurate Automotive, Mesa. AZ. Previous episodes HERE

Key Talking Points 

  • Started business in 1994
  • 11 lifts, 16 bays
  • R & D- rip off and duplicate ideas
  • Pivot to recruiting fleet business- keep car count steady and allowed them to work as a team with new energy. Who is servicing fleets in their area? Are they just accepting what they are receiving with repair work?
  • Relationships- door to door building connections in person
  • What are you offering that will tip the scale to your favor? Put on their shoes and address their needs. 
  • “Friends Serving Friends”

Connect with the Podcast:

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

]]> The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131] https://remarkableresults.biz/remarkable-results-radio-podcast/aw131/ Sat, 12 Nov 2022 17:22:00 +0000 https://remarkableresults.biz/captivate-podcast/aw130

Guest host and shop tour with Keith Benline, A+ Autocare, Poway, CA. The internet is educating your customer faster than ever. How are you educating your customers?

Keith Benline, A+ Autocare, Poway, CA. Keith’s previous episodes HERE

Key Talking Points 

  • Getting into EVs- don’t wait to get into EVs 
  • “The internet is educating your customer”- reeducation of customers. Listen to your customer, and they will tell you what they have researched
  • The internet is non-threatening environment, and they will trust it above the customer bringing their car into the shop
  • Transparency of pricing on the website
  • “To be a successful owner, you must think like a customer”

Connect with the Podcast:

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

]]> Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130] https://remarkableresults.biz/remarkable-results-radio-podcast/aw130/ Sat, 05 Nov 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw128

Guest Host and Shop Tour with Demeny Pollitt, Girlington Garage, South Burlington, VT. Demeny believes in a transparent business and lists her labor rates and menu prices on her website.

Watch Episode on YouTube HERE

Demeny Pollitt, Girlington Garage, South Burlington, VT.

Key Talking Points 

  • Lists labor rate and prices on website
  • Menu board in the shop also lists prices
  • Be transparent- customers know what to expect 
  • Experiences as a woman getting car repairs- unfortunate situations occurred. Wanted to go to a woman technician and realized other women probably felt the same. Wanted to open her own shop where women and men didn’t feel like they were getting ‘ripped off’  
  • Went to school to be a technician- gets bored easily and wanted an engaging career. 
  • Took a local women’s small business startup course
  • Opened for 13 years- hired business coach 3 years ago. Felt close to being done after 10 years and needed support in a business coach. Hired a manager to run the day-to-day. 
  • Looks outside of the automotive industry for hires- hospitality

Connect with the Podcast:

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

]]> “I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129] https://remarkableresults.biz/remarkable-results-radio-podcast/aw129/ Sat, 29 Oct 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw128

We are back at Tom Sciortino’s Total Automotive for a special Field Trip! Tracy learns how to change the oil on her car for the first time, from the guidance of automotive intern, Jay Mack. Join Tracy Capriotto as she accelerates her learning curve within the automotive industry.

Watch on YouTube

Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE

Key Talking Points 

  • Maintenance service vs oil change
  • Why oil changes are important
  • How to change the oil
  • Checking tires

Connect with the Podcast:

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

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