Your Business Playbook: Strategy, Data, and Accountability [RR 1041]
Thanks to our Partners, NAPA Auto Care and NAPA TRACS
Recorded live at the Institute Summit, this insightful conversation explores how business leaders can apply sports principles—like team chemistry, leadership, and preparation—to enhance performance. Keynote speaker Ross Bernstein underscores the impact of storytelling as a powerful communication and trust building tool, sharing lessons from icons like Scotty Bowman and Jay Leno. The discussion reinforces the importance of having a solid business playbook grounded in strategy, data, and accountability, while also addressing the need to adapt to change, foster a culture of loyalty, leverage technology for growth, and prioritize meaningful personal connections and networking.
A best-selling author of nearly 50 sports books, Ross Bernstein, is an award-winning peak performance business speaker who’s keynoted conferences on all seven continents for audiences as small as 10 and as large as 10,000. Ross and his books have been featured on thousands of television and radio programs over the years, including CNN, ESPN, Bloomberg, Fox News, and “CBS This Morning,” as well as in the Wall Street Journal, New York Times, and USA Today. https://www.rossbernsteinspeaking.com/
Show Notes
- Watch Full Video Episode
- The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
- Introduction to the Episode (00:00:00)
- Importance of Storytelling (00:02:51)
- Jay Leno’s Storytelling Practice (00:03:50)
- Team Chemistry in Sports (00:05:06)
- Scotty Bowman’s Coaching Insights (00:06:29)
- Building Team Chemistry (00:08:00)
- Innovative Recruiting Strategies (00:08:47).
- The Power of the Playbook (00:12:17)
- Measuring Performance (00:13:06)
- Continual Improvement in Business (00:14:21)
- Ketchup Insights (00:15:45)
- Practicing What We Learn (00:20:02)
- Generational Workforce Changes (00:22:11)
- Creating Loyalty in Teams (00:22:55)
- Time Perception (00:23:10)
- Focus and Distractions (00:23:49)
- Engagement in Presentations (00:24:38)
- Struggle and Growth (00:27:26)
- Humility in Leadership (00:28:25)
- Client Experience Officer Concept (00:30:05)
- Philanthropy and Business Success (00:30:23)
- Gamification in Customer Engagement (00:32:36)
- Adapting to Change (00:35:14)
- Networking and Personal Connections (00:36:21)
- Legacy Business Lessons (00:37:08)
- Business Fundamentals (00:39:00)
Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
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The Aftermarket Radio Network: https://aftermarketradionetwork.com/
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!