Key Talking Points

• The complex multilevel market for women- but it’s only a piece of the entire market in the automotive industry
• Upshift- create more in-depth training and coaching for businesses and individuals focused on culture, leadership skills, diversity inclusion (including women), developing the workforce. Developed during COVID. Ask Patty has 4 certifications. Grow your knowledge base and see things from different perspectives. Upshift is in piloting mode until 12/31/2021. 
• Why do people change jobs? No career path, no training, not feeling appreciated
• Certifications- workforce, culture, leadership. 4 workshops per certification, once completed you earn the certification. 
• Training needs to start earlier than millennials- are GEN Z’s prepared to be managers? The workforce is consistently getting younger as boomer’s retire. 
• Hiring technicians and retaining them- develop relationships, react fast
• Being the top shop- invest time and money in training and leadership. 
• Unconscious bias- being open and welcoming, changing your dialogue and being inclusive 
• Are you taking advantage of the total available market? Do you see every opportunity available to you? 
• Ask Patty- women are the tip of the iceberg for the entire market
• Askpattytraining.com
• upshift@askpatty.com

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Important Books

Check out today’s partner:

The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more. www.napaautocare.com 

WATCH VIDEO HERE

It’s awards season at the Auto Care Association!
Nominations/applications are being accepted for the 2019 Impact Award:

• Four for the Future
• Auto Care Career and Education (ACE) Awards,
• Mort Schwartz Excellence in Education Award, and the
• Women of the Year Awards.

The awards are given each year to individuals and companies demonstrating excellence in the auto care industry through leadership, professional development and educational initiatives, and advancement of the next generation. Click below for more information on each award:

• Women on the Year Awards (including Woman of the Year, Woman of Excellence, and Female Shop Owner of the Year)
• Impact Award: Four for the Future
• Auto Care Career and Education (ACE) Award
• Mort Schwartz Excellence in Education Award

CALL TO ACTION:

• Get involved
• Submit an application yourself or consider a colleague who has demonstrated the qualities attributed to each of these awards
• Watch the CarmCast to best understand these industry honors and then act

Information on all Auto Care awards:  www.autocare.org/awards

The Panel:

• Amanda Bishoping. Manager, Education, Auto Care Association
• Donna Wagner, Assistant Professor and Chair of Aftermarket Management at Northwood
• Tammy Techlenberg, Chair, Women in Auto Care & Partner, Tecklenburg Advisors. (Woman of the Year honoree)
• Dwayne Myers, Partner, Dynamic Automotive, Frederick, Maryland, & CCPN   (ACE Award honoree)
• Ted Huges, Director of Marketing, North America Mahle Aftermarket Inc.  (Impact Award)
• Carm Capriotto, Remarkable Results Radio Host (Mort Schwartz honoree)

Deadline for 2019 is June 30, 2019

Information on all Auto Care awards:  www.autocare.org/awards

Past podcasts with award winners:

• Impact Award 2017.   Episode 281    HERE
• Women In Auto Care 2018 Honorees    Episode 384  HERE
• Women in Auto Care 2017 Honorees    Episode 284  HERE
• Dwayne Myers Ace Awards episodes HERE
• Mort Schwartz Interview 332  HERE

Pass this along to an industry colleague so they learn about these yearly honors.

I’ve assembled a power panel of aftermarket leaders to discuss ‘The Potential of Potential’. Each has continued to realize their own potential, as their careers have taken on a sharp trajectory.

Pictured above: John Passante, Donna Wagner and Larry Pavey.

Key Talking Points:

• Find a job you want and find a mentor to help you develop your potential and make it your career.
• The pursuit of one’s potential is keeping the fire in your belly stoked.
• Passion brings out potential.
• Be the person you want to be.
• Listen without judgement. Listening should become a skill.
• Admit what you don’t know.
• Create an environment where people aren’t afraid to fail.
• Empower your people to make decisions, ask questions, be willing to listen and trust and pick them up when they fall down.
• A culture of learning is critical to personal nurturing or improvement
• Find your purpose.
• You can’t steal second unless you take your foot off first.
• Make potential a priority and a passion at your next staff meeting.
• You need the right attitude to build your potential.

Esteemed panel:

John Passante is a legacy automotive aftermarket Human Resource leader and the President and CEO of The Organizational Development Group. He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including: Management Development, Leadership Development, Personal Development, and Team Development among others.

Donna Wagner is currently Chair of the Aftermarket Management Program and Professor at Northwood University. In her 25 years of experience in the automotive aftermarket, Donna Wagner worked for Tenneco, Wells Manufacturing and The Marx Group. She also worked for Gelia Marketing Communications Agency and The Car Care Council in various roles of increasing responsibility concluding with her tenure as president of the Council when it became part of the Auto Care Association.

Larry Pavey serves as president of the Federated Auto Group and CEO of The Automotive Parts Services Group, a joint venture between National PRONTO Association and Federated.

He has been active in many industry associations, serving on the boards of ASE, AAPA, MEMA, AAIA (now the Auto Care Association) and the AWDA Board of Governors. Larry was presented with the Martin Fromm Lifetime Achievement Award by the Automotive Warehouse Distributors Association (AWDA) in 2016.

He has spent his entire career in the automotive aftermarket, starting in sales at Walker Manufacturing, then on to the BWD division of Echlin. He served as vice president of marketing for Borg Warner, Niehoff and Whitaker brands. Larry served as president of Echlin’s North American Operations and then president of Dana’s Under Vehicle Group.

Many great and powerful insights pulled together for the common theme about finding and growing your potential …. And the responsibilities of leaders to find the potential in the people they lead.

Quote: “If we all did the things we are capable of doing, we would literally astound ourselves.” Thomas Edison

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This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

Donna Wagner is currently Chair of the Aftermarket Management Program and Professor at Northwood University. She teaches courses specific to the automotive and heavy duty parts and accessories market. Courses include product marketing, global issues, sales, supply chain and business planning.

This bachelor degree program in Aftermarket Management is the only one of its kind in the US. Students learn the all about the aftermarket at Northwood, that is known for specialty programs like the Aftermarket Degree and the Automotive Dealership Programs.

In her 25 years of experience in the automotive aftermarket, Donna Wagner worked on the sales and marketing side of the business in various roles, including:

• Tenneco as Marketing Services Manager
• Wells Manufacturing as Category Manager and Marketing Manager
• The Marx Group as account strategist/supervisor
• Gelia Marketing Communications agency
• The Car Care Council in various roles of increasing responsibility concluding with her tenure as president of the Council when it became part of the Auto Care Association.

Why Listen?

Did you know that you can take this degree program on-line?
Learn how you can help Donna Wagner fill positions in the industry and help place graduates.
Why this program is a real jewel of our industry.
Learn how ‘real world’ the special senior class projects are.

Donna has a passion for marketing and has high standards of excellence in her work, knowledge and integrity.

Wagner earned her AAP (Automotive Aftermarket Professional) designation in 2000, holds an MBA from Bowling Green State University and a BS in Computer Science from University of Mount Union. She is a member of the Education Committee of the Auto Care Association, the Higher Education Council of the Category Management Association and the Car Care Council Women’s Board.

In her spare time Donna volunteers for The Midland Center for the Arts, speaks to industry groups and enjoys traveling and working out.

Link to Aftermarket Management Degree Program at Northwood University here

This episode is brought to you by Federal-Mogul Motorparts

and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

Dr. John Passante is an important contributor in an important, never been done before, industry project that will be introduced at AAPEX 2015. It’s a new book highlighting the success stories of some of today’s leading female aftermarket professionals and it will be unveiled at AAPEX 2015.

The book, “A Woman’s Perspective on Leading” is an essay anthology created by Dr. John A. Passante and features twenty-one pioneering women in the automotive aftermarket. Showcasing a wide range of female leaders, the book captures their diverse and inspirational stories, illustrating their trajectories in the industry and their advice for other women who aspire to become aftermarket leaders as well.

Listen to John tell the story of concept to final version of this very special book project: “A Woman’s Perspective on Leadership”.

Contributors to the book include Passante as well as JoAnn Bortles, Nicole Brennan, Tammy (Chaffee) Tecklenburg, Jody DeVere, Ruth Ehlinger, Lauren Fix, Julia Johnson, Jody Kramer, Diane Larson, Bogi Lateiner, Paula Lombard, Amy Mattinat, Colleen McCarthy, Ashley Ridenour, Lisa Rodriguez, Karen Salvaggio, Lorraine Schultz, Patricia Serratore, Beth Skove, Laura Soave and Donna Wagner. The book was edited by Amy Antenora of Babcox Media, which also donated all costs associated with publishing the book.

John Passante’s bio reads like a Who’ Who in the aftermarket.
John is a broad-based senior executive with over 30 years of extensive general marketing and sales experience to include organizational development and senior human resources. John is the CEO/President at The Organizational Development Group, is past President and CEO of Brenton Productions. He has worked with corporations such as CARQUEST where he was senior vice president. He was also senior vice president, human resources for Moog Automotive and senior director worldwide human resources, sales and marketing for Delphi Products and Service Solutions.

In 1995, John was inducted into the Automotive Aftermarket Hall of Fame and is an adjunct professor at Northwood University and the University of the Aftermarket.

The book is ready for release and there’s going to be a book presentation and signing at AAPEX on November 3^rd, 2015 at 5PM, just after the yearly award presentations at Sands Room 307-310 at 5 PM. The book is available for a donation only and will benefit the Babcox Media Car Care Council Scholarship, which will be presented in 2016 to a deserving woman interested in pursuing a career in the auto care industry. John explains all about the scholarship program in the interview.  If you didn’t get your copy at AAPEX 2015 monitor these show notes for a future announcement on how you can donate to get a copy of the book.

The purpose and creative concept of the book was driven by these principles:

Providing the Automotive Aftermarket a Fresh Perspective

To Inspire Women to Pursue Greater Career Challenges

To Inspire Women to Join the Ranks of our Industry

Getting a Unique Perspective from a Female Point of View on the Automotive Aftermarket

To provide a potential textbook for the Northwood University aftermarket program.

[BTW: Five of the contributors to the book have been featured on Remarkable Results Podcast episodes. They are: Amy Mattinat (13 & 22), Diane Larson (8), Bogi Lateiner (27), Trish Serratore (43 & 47) and Jody DeVere (81). Find the episodes quickly by using the Industry Women Series Category filter that displays all episodes that are women relevant.]

Want to get the book? Download application here or click on book cover.