You searched for briggs - Remarkable Results Radio https://remarkableresults.biz/ Automotive Repair Business Success Stories Fri, 24 Apr 2026 15:18:47 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg You searched for briggs - Remarkable Results Radio https://remarkableresults.biz/ 32 32 Turn Your Parts Spend Into Team Rewards with the NAPA Team Tool Rebate [THA 483] https://remarkableresults.biz/remarkable-results-radio-podcast/a483/ Fri, 01 May 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a481/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at the VISION 2026, host Carm Capriotto sits down with shop owner Pete McNeil and NAPA Auto Care leaders Jason Rainey and Lauren Briggs to break down the impact of the NAPA Team Tool Rebate program. Listen to a powerful real-world example of how the program can energize a team, strengthen culture, and reward performance in meaningful ways.

What You’ll Learn

  • How the NAPA Team Tool Rebate program helps offset the high cost of technician tools while building a stronger shop culture
  • How Pete McNeil turned a $13,000 rebate into a memorable, morale-boosting experience
  • Why the shift from “tech tool rebate” to “team tool rebate” gives owners flexibility to reward the entire team, not just technicians
  • Creative ways shops can use rebate funds, from individual tool purchases to shared equipment, and even community support like vocational schools
  • How the program aligns the front and back of the shop, encouraging team-wide support of purchasing decisions
  • What’s ahead for the program, including improved tracking, communication, and enhanced buying power through supplier partnerships

The NAPA Team Tool Rebate program is more than a financial incentive; it’s a strategic tool for building culture, driving alignment, and showing appreciation in a tangible way. When used intentionally, as demonstrated by Pete McNeil, it can transform routine business spending into a powerful investment in people, boosting morale, loyalty, and long-term shop success.

VISION Hi-Tech Training and Expo: https://visionkc.com/

Pete McNeil, McNeil’s Auto Care, Sandy and Riverton, UT. Pete’s previous episodes HERE

Lauren Briggs, Sales & Marketing Director. NAPA Auto Care. Lauren’s previous episodes HERE

Jason Rainey, Vice President NAPA Auto Care. Jason’s previous episodes HERE

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Big News and a Big Honor for Tracy! https://remarkableresults.biz/big-news-and-a-big-honor-for-tracy/ Mon, 08 Dec 2025 14:43:11 +0000 https://remarkableresults.biz/?p=45160 We’re back from AAPEX 2025, and what an incredible event it was! Tracy and I had the chance to reconnect with so many friends, record exciting new podcast episodes, and participate in some amazing industry conversations. I also had the honor of facilitating a Mastermind session for shop owners — always an energizing experience.

One of the highlights of the week was seeing Tracy recognized as a Woman of Excellence by the Women in Auto Care, a community of the Auto Care Association. I couldn’t be prouder. In just four short years in the industry, Tracy has made a tremendous impact — learning, growing, and being embraced by so many in the automotive repair community. Thank you to everyone who’s been part of her journey! Congrats to Lauren Briggs, Heather Antrim, and Cass Tomac, who were also honored for this award.

And as if that weren’t enough…
We also unveiled our new brand identity — moving from ARN to the Automotive Repair Podcast Network (ARPN). This rebrand better reflects our mission and the focused content we’re creating for the industry.

But wait — there’s more!
We’ve officially launched the ARPN Listening App, bringing every show on the network right to your fingertips. Watch the short video below to explore its features — from creating personalized playlists to watching videos right inside the app (and plenty more).

We’re already hard at work on version 2.0, and we’d love your feedback.

 

 

]]> Women In NAPA (WIN): Building a Supportive Community [THA 441] https://remarkableresults.biz/remarkable-results-radio-podcast/a441/ Fri, 11 Jul 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a440/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Show Notes:

  • Watch Full Video Episode
  • https://www.womeninnapa.com/
  • Introduction (00:00:00)
  • Purpose and Launch of Women in NAPA (00:04:40)
  • Website and Membership Details (00:05:37)
  • Inclusivity and Target Audience (00:06:31)
  • Importance of Community and Support (00:08:00)
  • Program Origins and Leadership Support (00:11:43)
  • Young Talent and Team Culture (00:14:28)
  • The Leading Ladies and Symbolism of Bracelets (00:15:14)
  • Aubrey’s Perspective and Industry Evolution (00:16:05)
  • Encouraging Male Support and Industry Balance (00:18:32)
  • Women as Consumers and Breaking Stereotypes (00:19:21)
  • Work-Life Balance and Leadership Lessons (00:20:55)
  • Program Vision and Future Goals (00:22:52)
  • Continuous Education and Community Growth (00:25:11)
  • Hiring, Diversity, and Empowerment (00:28:07)
  • Overcoming Assumptions and Proving Knowledge (00:31:09)
  • Pop Culture and Leadership Inspiration (00:32:16)
  • Embracing Feminine Leadership (00:33:41)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> Slow Down, Move Over: A Call for Roadside Safety [THA 439] https://remarkableresults.biz/remarkable-results-radio-podcast/a439/ Fri, 27 Jun 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a438/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Lauren Briggs, Sales & Marketing Director. NAPA Auto Care

Ryan Ouellette, Strategic Account Manager, AAA

Kristi and Donnie Hudson, Troy Auto Care, Troy, MI. Kristi and Donnie’s previous episodes HERE

Dawn Ray, Manager, Automotive Preferred Supplier Programs, AAA

Show Notes:

  • Watch Full Video Episode
  • Introduction (00:00:00)
  • Overview of SDMO Laws (00:03:52)
  • Training and Safety for Roadside Workers (00:07:08)
  • Roadside Fatalities and Prevention (00:12:28)
  • NAPA’s Involvement and Industry Support (00:13:41)
  • Fundraising and T-Shirt Campaign (00:15:04)
  • Safety Cloud Technology Integration (00:19:36)
  • Need for More Roadside Signage (00:21:30)
  • Expanding Awareness & Shop Involvement (00:23:01)
  • Communication and Stop-and-Block Practice (00:23:40)
  • Personal Impact and Survivor Stories (00:27:44)
  • Customer Education and Roadside Safety (00:30:01)
  • Care, Custody, and Control Protocol (00:31:15)
  • Call to Action & Final Thoughts (00:33:01)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> The Women of NAPA AutoCare [RR 771] https://remarkableresults.biz/remarkable-results-radio-podcast/e771/ Tue, 16 Aug 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e769

Joining me is the powerhouse team of women behind NAPA AutoCare. NAPA has almost 100 years of dependability and remains the brand you can trust. My panel of ladies discusses the future, what makes the NAPA Family so strong, Tesla parts availability, training, and the collective strength of their AutoCare Members. 

Joelle Pollak, Director of AutoCare Sales and Marketing

Lauren Briggs, Sales and Marketing Manager

Alberta Santistevan, Program Communications Manager

Anna Price, Program Brand Specialist

Key Talking Points

  • Over 25 major program changes and over 80 AutoCare Programs that the members could take advantage of. 
  • NAPA has over 250 parts to service Tesla
  • Why join NAPA AutoCare? The strength of the brand, you know you can trust
  • Being a woman in the industry- leaning on relationships with others for support
  •  Make sure that you’re stopping in at the shops on the road and you’re visiting, or in your own town
  • What does your shop look like? Is it clean? are things organized, is it a clean environment for a customer’s car to be there? 
  • 17,000 NAPA AutoCare Centers and you could go to all 17,000 and you’re going to have a different conversation at every single one, what they want, what they need, what they think they want, what they think they need.
  • NAPA works with vendor partner programs and educates them, but also listens to them so that we can learn because at the end of the day, they’re the ones running their businesses and we’re not business owners

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

]]> Anthony Williams Tribute https://remarkableresults.biz/remarkable-results-radio-podcast/b013/ Mon, 16 May 2022 00:15:00 +0000 https://remarkableresults.biz/captivate-podcast/b013

Anthony Williams, 37, who was the Special Project Manager and

Curriculum Developer at CARQUEST Technical Institute (CTI), tragically and

unexpectedly died earlier this month. He is survived by his wife, Deb, and

their three children. In his short time, Williams leaves a legacy for those who

knew him, as a teacher and a friend to all, and left a lasting and indelible

mark on their careers and lives. 

Team members and close friends of Williams from Advance Auto

Parts, Worldpac and CTI met with me, Rob Merwin and Aftermarket Matters, last

week to share their experiences. Here are a few memories from Chris Chesney, Randy

Briggs, Luke Murray and Susan Trevaskis in tribute to Williams.

]]> Know Your Strengths https://remarkableresults.biz/know-your-strengths/ Mon, 09 May 2022 20:59:46 +0000 https://remarkableresults.biz/?p=38544 Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up the power and value of knowing yourself and your people as a critical leadership component to running a top shop.

In this short blog, I can’t do justice to our discussion but I want you to invest in the webinar.  Listen or watch HERE. So many worthwhile nuggets reside there.

So do you really know the importance of knowing your strengths and also knowing the strengths of your team? Often, people don’t even know what they are best at. This can hinder their career growth and limit the abilities of their team. By knowing how to identify a person’s strengths and those of the team, they can be more efficient at work and make better decisions that will ultimately improve the company.

There are many ways to find out what skills a person is best at. Some people like using Strengths Finder 2.0 while others use Myers-Briggs personality tests or DISC assessments. Whatever way you choose to find out your abilities, it is important that you take some time to figure it out because it will not only help you but also give insight into other aspects of what you are good at. You can find the Strengths Finder book on the Books page on my website HERE.

If you reflected on a week’s worth of effort you may just be able to understand your strengths. When I took the Strengths Finder assessment I realized that I was doing what I was born to do.

Think about your previous week. You may be able to identify some of your strengths. They can be identified through:

  1. Your instinctive emotional responses to certain stimuli
  2. Personal accomplishments
  3. What you are good at in your current role
  4. What motivates you to perform well and what makes work enjoyable for you

I encourage you to sign up and take the Clifton’s Strenght Finder Test Here.

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