CarmCast Archives - Remarkable Results Radio

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Set your sights on Las Vegas in 2022. Mark your calendar now … November October 31 – November 2, 2023, AAPEX – Now more than ever. Information at AAPEXSHOW.COM

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108]

Carm Capriotto, AAP — Fri, 09 Sep 2022 05:15:00 +0000

Participants

LeighAnne Best, Mighty Auto Pro, Medina OH – leighanne@mightyautopro.com
Laura Frank, Auto Repair Technology, Brook Park, OH – lmfgrf@gmail.com
Chris Cozad – Alternative Auto Service, Columbus, OHLori and Sam Concelman,
Glenshaw Auto Service, Glenshaw, PA
Alan and Helen Yu – GIC Car Clinic, San Jose, CA
Dr. Justin Johnson, Cleveland Clinic –
“Lead Researcher and Program Manager”
Jimmy Lea, KUKUI

Key Points:

National Automotive Aftermarket Fundraiser for Breast Cancer Vaccine Research
www.brakesforbreasts.com
$1.4M collected so far
Easy to bring on a vendor to help support this program
Marketing materials are available on the website to help get out the word
Phase One clinical trial is ongoing
Also working on an ovarian vaccine
Every dollar goes to the lab at Cleveland Clinic directly – no overhead costs. NONE.

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https://www.buckleysautocare.com/

Power Panel: Internal Communication [CC 107]

Carm Capriotto, AAP — Mon, 09 May 2022 05:15:00 +0000

Communication is one of the biggest problems in human relationships and among a working team inside your business. We are talking about “the power of top internal communication, front to the back of the shop and with your customer. My panel speaks about the process, communication tools, and how a well-oiled communication system makes for satisfied employees and a top customer experience

Greg Buckley, owner of Buckley’s Auto Care in Wilmington, DE. Greg’s previous episodes HERE.

Bryan Kelley, owner of Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE. https://valleyautoelectric.com/

Watch on Youtube HERE

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Tom’s Trends – Shop Open & Close Hours [CC 106]

Carm Capriotto, AAP — Mon, 18 Apr 2022 05:15:00 +0000

Tom’s Trends – Shop Open & Close Hours

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Shops are open fewer hours.

56% open at 8:00 am or later more than half
14% open before 7:30 1 in 7
74% close 5:30 or earlier 3 out of 4
5% close 6:30 or later 1 in 20
27% regular Saturday hours 1 in 4
5% open any evening’s 1 in 20
Most employees prefer regular day hours 8 – 5
Shorter hours are used to attract new employees
There is additional cost and regulation that comes with overtime
Most of what goes on in a shop today are easier to manage 8 to 5
Resources are more difficult outside of 8-5
Many of the most successful and profitable shops are open 8 – 5

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https://www.buckleysautocare.com/

Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Discover Tom’s previous episodes HERE.

Power Panel: To Your Health [CC 105]

Carm Capriotto, AAP — Mon, 28 Feb 2022 05:15:00 +0000

I’m bringing my power panel back for an important and often overlooked topic, getting healthy. Do you exercise if so what kind of exercise are you getting? My panel explains what they do. How long does it take to get results? How does stress affect our health? How do you curb cravings? My panel shares their routines and challenges. Don’t wait until there’s a health scare to change, lead a healthier life.

Greg Buckley, owner of Buckley’s Auto Care in Wilmington, DE. Greg’s previous episodes HERE.

Bryan Kelley, owner of Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE.

https://valleyautoelectric.com/

Watch on Youtube HERE

Physical activity- consistency, find your niche and make a routine
Being healthy from the inside out, what are you putting into your body?
Annual physicals/bloodwork
Controlling eating at restaurants- take home leftovers
Managing stress- your body produces cholesterol when stressed. Use exercise as a release.
Be comfortable being uncomfortable- exercising and starting a healthier diet

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Tom’s Trends – Technicians [CC 103]

Carm Capriotto, AAP — Mon, 24 Jan 2022 05:15:00 +0000

Key Talking Points

Trend # 1 – Almost no new techs coming in! Most workplaces have improved significantly over the last 50 years while the bays in many repair shops are nearly unchanged. The primary source of techs is gone – gas stations. Interest in cars down, largely due to the deterioration of the family, kids not working on cars with Dad. 96% of children in a two-parent household in 1960. 68% of children in a two-parent household in 2014. HOAs, zoning does not allow car repair.
Trend # 2 – Almost no techs leaving, either! Larger need. Better pay. Better health. Better workplace conditions
That tech you need may be just a few feet away. How can shops extend the retirement age Fewer hours, flexible schedules “What could we do here at the shop that would make you consider a later retirement? Anything at all!” Today, there is no need for detailed long-range planning more than two or three years out because things are changing so rapidly.

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CarmCast Power Panel [CC 102]

Carm Capriotto, AAP — Mon, 10 Jan 2022 05:15:00 +0000

Key Talking Points

Perseverance through COVID 19
Trends- becoming multi-shop owner when the time is right
Poor systems with great people, great systems will struggle with poor people
Trust is key- nothing happens without it
“No one can do it better than I can”
Delegate- decisions, shop management
Plan- overarching plan for employees and for the business
Communication- how will the plans be executed? You have to hear twice as much as you give out. Ask, Ask Ask, instead of Tell, Tell, Tell.
Who is the face of your business?
EV- don’t be afraid of EV, things will need to be repaired. Coastal cities have the oldest infrastructures, houses may need to be retrofitted.
Work-life balance is “seasons” balancing means something is giving. No one can perfectly balance everything. Make sure your schedule both personal and professional things
Recharge- change of environment, travel, family time

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The Panel

Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

Bryan Kelley, owner of Valley Automotive Electric, Covington, WA. The current chairman of NWACA, the North West Auto Care Alliance. Bryan’s previous episodes HERE.

PAVE Virtual Training [CC 100]

Carm Capriotto, AAP — Mon, 29 Nov 2021 05:15:00 +0000

Key Talking Points

Replay virtual training classes up to 30 days
Importance of management classes- owners need to understand business
Shops are a team as one unit and everyone needs to be on board
Why PAVE- top instructors, an opportunity for technicians to take classes and review management training. Teaching big think and multi approaches to vehicles to avoid tunnel vision
Average shop profit 3%, sales increase 12%, labor rates
Standard labor rates- based on different skill levels per technician, labor intensive rates (EV), diagnostic rates
The best resource and tool is your brain
Training doesn’t cost, it pays 10 fold
People are the best learners during the day- 1 day a month for training, “don’t do junk work when you’re tired”
pavetraining.com

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“G” Jerry Truglia is a ASE World Class Technician, ASE Triple Master Technician in: Automotive, Truck & School Bus, L1, L3, X1, CNG, and C1; as well as an ATTP Master Instructor in New York State, CT and New Jersey. “G” is recognized by the US Environmental Protection Agency as one of the foremost OBD II experts, technicians, and trainers in the country. He achieved National Institute for Automotive Service Excellence (ASE) certification, won a golden wrench award, and is one of the 1900 ever to be certified as a “World Class Technician”. He provides technical material, is an author and technical advisor for the New York automotive technology training program and has authored numerous books and magazine articles. “G” also provided automotive training to the United States Marine Corps in Okinawa, Japan. He has also worked for Peugeot in France, ATRA in Australia, ASA, ASACA (Instructor of the Year Award – 2 years), ASAKC, and many colleges/trade schools in addition to providing Train the Train to instructors for ATC, Lincoln Tech, UTI, Ohio Diesel, and others. G Jerry Truglia Previous Episodes HERE

Scott Townsend ASE Certification(s): A1-A9 Master Certified L1 and L3 Advanced Level Certifications with 19 Years experience and Six Years as an Autotech Instructor. He is experienced in Automotive Diagnostics, Programming, and Coding for Gas, Diesel, Hybrid, and E.V.

Adam Robertson has 37 years and continues as an automotive technician/instructor, beginning his automotive career in the early 1980s. He has owned/operated his own automotive repair and training facilities since 1991. Beyond standard auto/truck diagnostics and repair, he has spent many years working with high-performance vehicles. Adam has enjoyed performing dyno tuning/programming and other auto racing support, competing in several types of “grassroots” style local motorsport racing events. Adam has been training for CARQUEST Technical Institute since 2000 and continues educating 23 full regions in the Western United States with nearly 800 hours of presentation material, while still squeezing in several “hands-on” training events, each year. A regular training fixture at many national automotive training events each year, Adam has also authored as an SME numerous pieces of the training curriculum. He has what has been considered a “contagious” teaching style with incredible amounts of energy and passion.

Vin Waterhouse is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. Vin has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners. He has written magazine articles and authored private label courses for NAPA and others in the aftermarket. Vin has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners, and parts distribution management teams across the United States. He is a pioneer in his field and author of “The Labor Factory” and the “NAPA exclusive AutoCare Financial G.P.S.” Listen to Vin’s other episode’s HERE.

Vision KC 2022 – 30th Anniversary – Prepare to Go [CC 099]

Carm Capriotto, AAP — Mon, 22 Nov 2021 05:15:00 +0000

Vision KC 2022 – 30th Anniversary – Prepare to Go

30 year anniversary

New classes available

Auto Care Alliance reception this year on Thursday night

Members who join MWACA receive $25 off every weekend and power-pass registration now through December 31. Cost is only $275 a year.
Shutting down the shop and bringing the entire team.
Something for everyone on the schedule. Any input on technology and the use of tablets. Planning ahead makes it feasible.
Allow the team to pick their classes and review together with the owner, and collaborate with the foreman. Sending the whole shop allows you to divide and conquer more classes and grow together. Test out diagnostic tools ahead of purchasing. Look through the entire vendor list so you have a plan.
Bring Tablet or laptop- tablets are also available $140 for purchase, also notebooks will be handed out
The schedule is still changing with some new additions. They will come online once finalized and attendees who have already registered will receive an email with the new classes. Attendees can log back in and make any adjustments to their classes. They can do this until late February when changes will be cut off so that we can make final preparations for the event. We are also going digital this year with handouts
Exhibitors have dedicated time with attendees.
Shutting down the shop and bringing the entire team. Something for everyone on the schedule. Any input on technology and the use of tablets. Awards dinner and Comedy Night

The Panel:

Sheri Hamilton, Executive Directer of MWACA – Midwest Auto Care Alliance

Jerry Holcom, S & S Service, Kansas City, MO and Co-Founder of Vision and this year Co-chairman and Past President of MWACA

Tim Davison, AMAM, Chumbley’s Auto Care in Indianola, IA current MWACA President

Travis Troy, Honest Wrenches Automotive Repair, Des Monies, IA, MWACA Secretary

Scott Shotton, Mobile Diagnostician, Trainer for the Drivability Guys, Magazine Articles, Scott currently maintains 32 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more

Mike DelaCruz, Vice President of Sales at Elite Worldwide

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