Back Office Archives - Remarkable Results Radio

Stop Leaving Money on the Table: How to Master Your Shop Management System [RR 1085]

Carm Capriotto, AAP — Tue, 31 Mar 2026 05:15:00 +0000

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Recorded live at VISION 2026, host Carm Capriotto speaks with Evis Husejnovic of NAPA TRACS about how shops can boost profitability and customer service by better using their shop management systems.

Husejnovic highlights that most owners use only 10–15% of their software, often missing key tools for managing operations. NAPA TRACS addresses this with hands-on support, user groups, and daily training.

The conversation also emphasizes a “treatment plan” approach to digital vehicle inspections, helping shops increase revenue through thorough, preventative maintenance rather than higher car counts. While technology has rapidly evolved, Husejnovic reinforces that auto repair remains a relationship-driven, “handshake” business, and shares how NAPA TRACS is helping train future technicians through partnerships with technical schools.

VISION Hi-Tech Training & Expo: https://visionkc.com/

Evis Husejnovic, Regional Sales Manager, NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

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– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

Carm Capriotto, AAP — Tue, 02 Sep 2025 05:15:00 +0000

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Chris Cotton’s latest venture into shop ownership puts his coaching philosophy to the ultimate test, and the results speak volumes.

Episode Highlights:

Shop Acquisition and Rapid Payoff: Despite once saying he’d never own a shop again, Chris purchased Firestone of Durango about a year ago, calling it “too good of a deal to pass up.” Planned as a three-year owner-financed purchase, he paid it off in just six months.
Profitability and Growth: With a 31% net profit (compared to the industry average of 5–8%), the shop’s success reflects the very systems Chris teaches.
Advertising and Expansion: Spending roughly $10K per month, Chris follows his mantra: “Advertise for the shop you want to be, not the shop you are.” He prioritizes Local Service Ads (LSAs).
Operations and Staffing: Chris rejects the idea of a “technician shortage,” noting great shops attract great people.
Coaching in Action: Chris practices what he preaches: action based learning, accountability, and focusing on fundamentals like proper pricing before chasing more customers. For owners eyeing an eventual exit, he advises cleaning up financials 3–5 years in advance and building a business that thrives without daily owner involvement.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

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All books mentioned on our podcasts: https://remarkableresults.biz/books
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Special episode collections: https://remarkableresults.biz/collections
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

Carm Capriotto, AAP — Tue, 17 Jun 2025 05:15:00 +0000

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Recorded at Vision Hi-Tech Training & Expo, Ben Dexter sheds light on a common issue: many shop owners are only scratching the surface of what their shop management systems can do. From underutilized tools to overlooked processes, this conversation uncovers the true value of role-based training, strategies for better customer communication, why profit should be seen as a healthy business goal, the impact of digital vehicle inspections (DVIs), why strong service advisors are essential, and the crucial role of inventory control in shop performance. Whether you’re a shop owner, service advisor, or team leader, this episode offers practical takeaways to help your business thrive.

Ben Dexter, National Training Manager, NAPA TRACS. Find Ben’s other episodes HERE

Show Notes

Vision Hi-Tech Training & Expo: https://visionkc.com/
Shop Management System Utilization (00:01:21)
Shop Owner Mindset and Growth (00:02:56)
Labor Matrix and Pay Structures (00:04:39)
Communication and Transparency (00:06:21)
Profitability and Professionalism (00:07:45)
Customer Experience Focus (00:08:36)
Inventory Control and Efficiency (00:09:30)
Inventory Management Best Practices (00:10:58)
Parts Stocking and Human Error (00:11:21)
Balancing Inventory Investment and Efficiency (00:13:07)
Service Counter and Customer Experience (00:15:41)
Workflow, Process, and Flowcharts (00:20:07)
Role-Based Training and SOPs (00:23:23)
AI and Shop Management (00:26:45)
Interview Process and Diagnostic Challenges (00:29:20)
Service Counter Accountability (00:31:56)
Breaking the Cycle and Seeking Help (00:34:17)

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
Subscribe on YouTube: https://www.youtube.com/carmcapriotto
Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
Follow on Twitter: https://twitter.com/RResultsBiz
Visit the Website: https://remarkableresults.biz/
Join our Insider List: https://remarkableresults.biz/insider
All books mentioned on our podcasts: https://remarkableresults.biz/books
Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
Buy Me a Coffee: https://www.buymeacoffee.com/carm
Special episode collections: https://remarkableresults.biz/collections
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Profit is not a Dirty Word [FTR 106]

Carm Capriotto, AAP — Sat, 05 Oct 2024 05:15:00 +0000

Thanks to our Partners, Shop Boss, and 360 Payments

Nichole Bennecoff discusses misunderstood and negatively perceived concepts of profit, especially within local businesses and the automotive repair industry. Nichole provides actionable advice to help business owners and employees alike understand the critical role of profit in business sustainability and growth.

Nichole Bennecoff, Subie Guys, Traverse City, MI. Nichole’s previous episodes HERE

Show Notes:

Profit as a Dirty Word (00:01:36) The negative perception of profit in local businesses, especially in automotive repair.
Understanding Profit’s Necessity (00:02:33) Why profit is essential for business sustainability and employee compensation.
Bridging the Gap of Understanding (00:03:39) Discussion on managing perceptions of profit among employees and the public.
Importance of Profit for Employee Wages (00:04:53) The need for profit to provide fair wages and benefits to employees.
Profit as a Reward (00:06:01) Nichole talks about the legitimacy of seeking profit as a reward for business efforts.
Building Business Reserves (00:07:11) The importance of having profit reserves to sustain businesses during tough times is highlighted.
Transparency in Finances (00:08:35) Transparency about business finances to help employees understand profit.
Tying Compensation to Profitability (00:09:44) The idea of linking employee compensation to the business’s profitability is discussed.
Conclusion on Profit’s Role (00:10:57) Reinforcing that profit benefits everyone in the business ecosystem.

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

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-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

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-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

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-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

The Most Overlooked ‘Power’ Tool: Unlocking Your SMS [THA 396]

Carm Capriotto, AAP — Fri, 30 Aug 2024 19:15:00 +0000

‘Our shop managers, our shop owners, they don’t know what they have, and because they don’t know what they have, they don’t know how to use it to the fullest extent.’

This episode is packed with valuable advice for shop owners who want to maximize their Shop Management System and ensure their business runs seamlessly and profitably.

Learn More About:
Maximizing Your SMS: Many shop owners underutilize their SMS, treating it merely as an invoicing tool.

Inventory Control: Effective inventory management is crucial. Discover how simple tweaks can save you money and improve service efficiency.

Labor Matrix: Track and analyze labor efficiency with ease. Implement strategies that can lead to increased profitability.

Recommended Services: Tap into the maintenance market. Present recommended services effectively.

Don’t miss this engaging and informative discussion!

Jon Luttrell and Ben Dexter, NAPA TRACS

Show Notes

Watch Full Video Episode
A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945]: https://remarkableresults.biz/remarkable-results-radio-podcast/e945/
Common Issues with SMS (00:02:05) Widespread issues among shop owners regarding their lack of knowledge about shop management systems.
Understanding Labor Matrix (00:02:30) The importance of understanding and utilizing the labor matrix feature in SMS.
Realization of SMS Capabilities (00:03:17) Ben describes the moment when shop owners realize SMS can influence profitability beyond invoicing.
Owner’s Role in Learning SMS (00:05:15) Discussion on the necessity for shop owners to be knowledgeable about their SMS and not delegate responsibility.
Absentee Ownership Challenges (00:06:25) The dangers of absentee ownership in effectively managing shop systems and ensuring accountability.
In-Person Training Benefits (00:11:54) Ben highlights the advantages of in-person training for accommodating different learning styles.
Key Features of NAPA TRACS (00:12:28) Ben discusses top features of NAPA TRACS that excite shop owners, including inventory control and labor matrices.
Inventory Control Insights (00:13:25) Ben emphasizes the significance of proper inventory management in enhancing shop profitability.
Proactive Inventory Management (00:16:02) Discussion on the importance of maintaining appropriate inventory levels based on market demand.
Client Service Rep’s Role (00:16:43) Jon discusses the value of having a knowledgeable client service representative to assist with inventory management.
Choosing the Right SMS (00:18:58) Emphasizes the need for local representation in selecting and customizing shop management systems.
Reflecting on 2023 (00:20:05) Encourages shop owners to assess their previous year and consider changes for improvement.
Profitability and Productivity (00:21:12) Explores the relationship between profitability and productivity in shop management systems.
Understanding Pricing and Labor (00:22:06) Discusses the importance of pricing strategies for parts and labor to increase shop profitability.
Utilizing Parts Matrix (00:23:30) Introduction of parts matrix profiles to simplify pricing.
Reporting and Accountability (00:25:01) Highlights the importance of reporting tools for tracking productivity and sales performance.
Dashboards for Quick Insights (00:26:45) Describes the use of dashboards to visualize performance metrics and accountability.
The Role of a Profit Coach (00:27:57) Stresses the necessity of having a profit coach for business accountability and growth.
Templates for SMS (00:29:09) Discussion on the availability of templates for parts and labor to aid new users.
User Control Over Features (00:30:57) Explains user flexibility in activating or deactivating features in the shop management system.
Human Element in Pricing (00:32:02) Discusses balancing scientific pricing with human judgment in service pricing.
Recommended Services (00:32:59) Focuses on effectively communicating recommended services to customers.
Maintenance Awareness (00:35:41) Encourages understanding the necessity of regular maintenance for vehicle reliability and safety.
Embracing SMS Tools (00:36:33) Concludes with the importance of actively using shop management systems for business success.
The Importance of User Feedback (00:36:53) Discussion on how passionate users have guided the development of the application.
Maximizing System Utilization (00:37:27) Encouragement for shop owners to explore and fully utilize their shop management systems.
Commitment to Training (00:37:53) Emphasis on knowing the SMS for effective shop management.
Acknowledgment of Sponsorship (00:38:18) Thanks to NAPA TRACS for sponsoring the podcast at an upcoming training event in North Carolina. ASTA EXPO: https://astaexpo.com/aste-classes/

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

Morning Huddles: Fueling Mighty Auto Pro’s Success Story [RR 961]

Carm Capriotto, AAP — Fri, 07 Jun 2024 05:15:00 +0000

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Hear from the team at Mighty Auto Pro as they discuss the pivotal role of morning huddles and meetings. The team shares their experiences on how these gatherings enhance daily workflow and help minimize unexpected challenges.

Leigh Anne Best and Bill Hill, Mighty Auto Pro, Medina OH.

Show Notes

Watch Full Video Episode
Skylar’s Morning Huddle (00:04:14) Skylar explains the morning huddle and its role in coordinating service work and workflow.
Michael’s Morning Huddle (00:09:32) Michael emphasizes the importance of the morning huddle in ensuring everyone is on the same page and minimizing surprises during the day.
Josh’s Morning Huddle (00:09:55) Josh discusses how morning huddles help in managing parts and workflow, and the interaction between customer service and technicians.
David’s Morning Huddle (00:11:58) David explains the purpose of the morning huddle in coordinating projects and ensuring everyone is on the same page.
Training Hours and Meetings (00:13:19) Discussion about the training hours completed, the process of introducing new training seminars, and the importance of training in the automotive industry.
Brian’s Morning Huddle (00:14:54) Brian discusses the value of morning huddles in providing uniformity, team collaboration, and adaptability in planning the day’s work.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

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-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Shop Owner Reacts to His 360 Review From His Team [THA 380]

Carm Capriotto, AAP — Thu, 16 May 2024 05:15:00 +0000

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

In this groundbreaking episode, shop owner Brin Kline undergoes a first-of-its-kind 360-degree review by his team. The session unveils insights into leadership, stress management, communication, team dynamics, and the importance of training. Through candid discussions, Brin and his team explore opportunities for growth and improvement, highlighting the value of feedback in enhancing leadership skills and business operations.

Brin Kline, Shop Owner, Assured Auto Works, Melbourne, FL

Carlos Mercado, Lead Technician

Matt Cusick, Technician

JD Winkler, Service Advisor

Jeremy Good, CSR

Watch Full Video Episode
Brin’s Review Plan (00:02:12) Brin discusses his long-standing plan for a 360-degree review, expressing excitement and nervousness about the process.
Initial Employee Feedback (00:05:17) Employees introduce themselves, discuss their roles, and provide initial feedback on Bryn’s leadership and communication style.
Brin’s Leadership and Recognition (00:06:42) Employees share their experiences with Brin’s recognition and feedback style, highlighting his quiet but supportive approach.
Brin’s Problem-Solving and Approachability (00:08:53) Employees discuss Brin’s willingness to solve problems and his approachability in addressing their needs.
Innovation and Motivation (00:11:01) Employees acknowledge Brin’s encouragement of innovation and positive influence on their professional growth and motivation.
Direction and Advice (00:12:27) Employees affirm Brin’s clear communication about the company’s direction and his availability for advice and guidance.
Conflict Management (00:14:50) Employees discuss Brin’s role in managing conflicts and providing support for resolving issues within the team.
Celebration of Wins (00:17:16) Employees share their experiences of celebrating wins as a team, highlighting Bryn’s support for acknowledging successes.
The small wins (00:18:04) Brin and the team discuss the importance of celebrating small victories in the shop and recognizing the challenges in the automotive industry.
Celebrating achievements (00:21:20) The team emphasizes the significance of acknowledging and celebrating achievements, even small ones, in the shop to boost morale.
Trust and company culture (00:22:06) The discussion revolves around the high degree of trust within the company and the value of the company’s culture.
Access to training (00:23:58) Brin’s commitment to providing access to training for the team, including support for attending conferences and joining training programs like Toastmasters.
Stress management (00:28:26) The team discusses how Brin proactively manages stress within the company and encourages employees to take time for themselves.
Opportunities for collaboration (00:34:25) The team shares experiences of collaborating with Bryn to improve customer experience, policies, and procedures, highlighting Brin’s encouragement for collaboration in problem-solving and diagnostics.
Brin’s Reflection on Feedback (00:36:20) Brin reflects on feedback and the importance of long-term thinking and motivation for his team.
Brin’s Training Approach (00:37:17) Brin discusses his approach to training and empowering his team to make decisions, emphasizing the importance of open communication.
Brin’s Leadership Improvement (00:38:17) Employees provide feedback on areas where Bryn can improve as a leader, including stress management, setting deadlines, and communication.
Brin’s Reflection on Employee Feedback (00:44:55) Brin reflects on the feedback received from employees, acknowledging the areas for improvement and expressing gratitude for their input.
Brin’s Acknowledgment and Praise for Employees (00:49:12) Brin acknowledges and praises his employees for their work, expressing gratitude and trust in their abilities.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

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-Follow on X (Twitter): https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Daily Dose of Top Tier Training: Today’s Class [THA 371]

Carm Capriotto, AAP — Thu, 14 Mar 2024 05:15:00 +0000

Research has shown that people will generally forget 90% of what they “learn” within 30 days unless it is reinforced.

Recorded Live at Vision 2024, David Boyes, President of Today’s Class, outlines the mobile app’s features, including gamification and personalized training paths. AJ Nealey and Patrick Roberts share how they’ve implemented the platform in their businesses, highlighting its impact on engagement, adaptability to individual needs and its role in fostering a culture of continuous learning and growth.

“It’s microdosing of training. It’s a set of daily questions on a daily basis. And what I love about it, it’s the question after the question. “How confident are you in your answer?” It’s low, medium, or high. You’re understanding their confidence level.” AJ Nealey

David Boyes, President of ‘Today’s Class” An online learning organization that has been supporting the automotive industry for more than 20 years.

AJ Nealey, Nealey Auto Service, 5 locations, Edgewater, MD. AJ’s previous episodes HERE

Patrick Roberts, Christian Brothers, IN

Show Notes:

Watch Full Video Episode
https://www.todaysclass.com/
Today’s Class and its features (00:00:53) David Boyes explains the features and benefits of Today’s Class, a training and competency platform.
Gamification and personalized training paths (00:01:44) The gamification aspect and personalized training paths in Today’s Class.
Customized data delivery (00:04:09) The various data delivery options and customization for shop owners.
Competitive usage of Today’s Class (00:05:27) Patrick Roberts shares how the competitive usage of Today’s Class benefits their team at Christian Brothers.
Purposeful training paths and question priorities (00:07:35) RJ Neely and David Boies discuss purposeful training paths and question priorities in Today’s Class.
Influence of confidence levels on learning (00:11:27) David Boies explains the influence of confidence levels on learning and retention in Today’s Class.
Gamification (00:14:42) Engagement and retention strategies, rewards points, competitions, and customized training paths.
Quarterly Bonus and Reporting Customization (00:15:44) Incentives for completing training, automatic points reset, and customized reporting for tracking progress.
Color Game and Training Integration (00:16:24) Description and explanation of a gamified training activity, its purpose, and integration with daily training sessions.
Content Development (00:19:26) In-house content creation, collaboration with subject matter experts, and the process of delivering accessible and measurable training.
Personalized Training Paths and Community Engagement (00:20:44) Individualized training trajectories, community creation, and sharing of reference materials and information.
Challenges of Implementing and Commitment to Training (00:22:18) Challenges in adopting the platform, the commitment required for successful implementation, and the platform’s role in the culture of continuous learning.
Onboarding Process and Long-Term Commitment (00:25:08) Onboarding process, 90-day launch cycle, and the importance of long-term commitment for successful utilization.
Employee Engagement and Training Management (00:26:33) The role of employees as champions and ambassadors, open conversations, and employee feedback on training management.
Implementing training expectations (00:27:29) The importance of setting clear training expectations and having open conversations with employees about obstacles.
Gamification and participation rate (00:28:54) Gamifying training and the increase in participation rate.
Employee engagement and personal growth (00:30:33) Patrick Roberts emphasizes the importance of addressing personal issues and attitude before training, focusing on personal growth.
Custom features and individual shop needs (00:32:16) David Boyes explains the customization and individual shop needs in Today’s Class.
Enhancing connectivity and service advisor training (00:35:21) David Boies discusses plans to enhance connectivity and the introduction of service advisor training.
Perpetual training and gratitude (00:37:10) The episode concludes with a discussion on perpetual training and gratitude for the guests.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

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From Zero to Hero: How did Bret Turn His Struggling Family Business Around? [AW 188]

Carm Capriotto, AAP — Sat, 16 Dec 2023 05:15:00 +0000

“40 plus years in business and we had zero money in the bank.”

Bret shares his journey from struggling to successful business owner, emphasizing the importance of seeking outside help and continuous learning. He discusses the transformation of his business into a profitable venture with the help of a coaching company and the implementation of key profit indicators. Brett also highlights the significance of team training and understanding generational differences in the workplace.

Bret Fadely, Fadely’s Auto Masters & Tires, York, PA.

Show Notes:

Watch Full Video
The rule of holes (00:03:00) Bret discusses the rule of holes and knowing when to stop digging.
Struggling to save the business (00:03:29) Bret talks about the challenges his family’s business faced after his mom passed away and left zero money in the bank.
Turning the business around (00:06:08) Bret shares his resolve to turn the business around, pay off debts, and seek outside help through coaching to achieve profitability.
Learning to run a business (00:12:04) The importance of getting outside help to learn how to run a business.
The importance of team building through training events (00:16:48) Discussing the investment and decision to take the whole team to major training events for team building and a happier work environment.
Understanding and adapting to the younger generation (00:17:52) Sharing the experience of attending a seminar with Sara Fraser on getting to know Gen Z and millennials and the importance of adapting to their work style and slang.
The need to attract and encourage younger people in the automotive industry (00:20:28) Highlighting the importance of changing and adapting the industry to attract the next generation and addressing the tech shortage.

Thanks to our Partner, Dorman Training. Training technicians today for the challenges of tomorrow! https://www.dormantraininglive.com/

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Ways to Unify Your Team [THA 358]

Carm Capriotto, AAP — Thu, 14 Dec 2023 05:15:00 +0000

Rick White, Vic Tarasik, and Murray Voth discuss the importance of unifying a team within a business. They highlight the need for a common purpose beyond just making money, and the importance of involving the team in decision-making. They also share their personal experiences and strategies for setting goals, providing feedback, and fostering a culture of respect and empathy. The conversation emphasizes the importance of clear communication, shared vision, and ongoing effort in maintaining team unity.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

Show Notes:

Watch Full Video
The importance of team unity (00:02:14) Discussion on the significance of having a common destination and purpose to unite the team.
Dealing with toxic employees (00:03:07) Exploring the challenges of firing toxic top performers and the need to protect the team’s culture.
Starting with purpose and orientation (00:06:24) Highlighting the importance of discussing basic expectations, goals, and the bigger purpose with new employees during orientation.
Finding your why? (00:09:40) Exploring how shop owners can identify their personal values and use them to create a shared vision with their team.
Keeping customers in their vehicles (00:11:19) Highlighting the financial benefits of helping customers maintain their current vehicles instead of replacing them, and the role of debt in vehicle ownership.
The Value We Bring to the Table (00:18:47) Discussion on the tendency to teach employees to rely on the owner for answers and the importance of understanding the different responsibilities of a business owner.
Becoming the Brain of the Shop (00:19:11) Exploration of the discomfort and stress owners may feel when transitioning to office work and the need to embrace the role of the brain in running the business.
Setting Vision and Leading Meetings (00:20:50) Tips for owners on setting vision and leading meetings effectively, including the importance of being the one speaking at the front of the room and setting a consistent meeting schedule.
Setting Quarterly Goals and Assessments (00:27:56) Discussion about setting business and personal goals every quarter, and conducting assessments every 90 days.
Alternative Review Process (00:28:53) Exploration of a more modern and less stressful approach to employee reviews, including asking three simple questions to team members.
Boundaries and Professionalism (00:33:30) Importance of setting boundaries and maintaining professionalism while still being open, caring, and supportive as a leader.
The world in 1492 (00:37:18) Discussion about what people believed about the world in 1492, whether it was round or flat, and the fears associated with sailing too far.
Importance of leadership role (00:38:29) Emphasis on the role of leaders in businesses and the need for them to focus on decision-making, tracking numbers, and steering the company in the right direction.
Clarity, communication, and celebration (00:40:45) The importance of clarity, communication, and celebrating achievements in unifying a team and creating a positive work environment.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

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Keeping an Eye on Bay Productivity [THA 356]

Carm Capriotto, AAP — Thu, 30 Nov 2023 05:15:00 +0000

Did you know most shops only utilize 20-30% of their bay capacity? Let’s explore the concept of effective bay rate and the potential benefits of monitoring and analyzing bay usage. What is the potential revenue that can be realized by addressing these inefficiencies?

Our panel highlights the importance of focusing on bay efficiency rather than just technician efficiency and the need for shops to adopt lean six sigma principles to maximize productivity.

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE

Brandon Crusha, Training Manager, AutoFlow.

Craig O’Neill, VP of Training, AutoFlow. Listen to Craig’s previous episodes HERE

Show Notes:

Watch Full Video HERE
Effective Bay Rate and Bay Productivity (00:00:22) Discussion on the importance of effective bay rate and the use of cameras and AI to improve bay productivity and efficiency.
Realizing Potential Revenue through Operational Efficiency (00:08:14) The discussion focuses on how the use of cameras and technology can reveal potential revenue that is not being realized and the fear some shop owners have in facing this reality.
The potential of improving bay efficiency (00:10:14) Discussion on the importance of managing bay efficiency and how to become more productive and efficient with limited bays.
The role of technology in tracking vehicles in the bay (00:11:17) Exploration of how a tool can provide visibility into which cars are being worked on in each bay, highlighting wasted time.
Challenges with diagnosing and tracking diagnostic time (00:13:11) Discussion on the inefficiencies and lack of process in diagnosing and tracking diagnostic time, leading to wasted hours and $0 tickets.
The Shop Manager’s Data Needs (00:19:40) Discussion on the importance of data for shop managers and foremen, including workflow software, bay capacity, tire sales, and profitability of ADAS services.
The Expensive Alignment Bay (00:20:30) Exploration of the alignment bay as the most expensive bay in the shop and the need for better utilization of alignment racks.
Using Technology Efficiently (00:23:26) Discussion on the benefits of using technology in the shop, including efficiency, identifying supply chain issues, and improving communication between technicians and service writers.
Thirsty for New (00:27:53) The importance of being open-minded and continuously learning in order to improve operations and stay ahead in the industry.
The Trouble with Potential (00:27:27) The concept of potential losses and the need to measure and track them in order to make improvements and increase profitability.
The team’s experience in the industry (00:35:15) Discussion about the team’s experience as former shop owners and the value it brings to developing software.
The long incubation period (00:37:02) Conversation about the six to seven years it took to develop the software, including false starts and multiple versions.
Challenges in shop efficiency (00:39:33) Exploration of issues such as technician distractions, wasted time on switching bays, and waiting for parts, and the need for improved efficiency.
The importance of building a good relationship with parts suppliers (00:43:11) Shop owners need to stop blaming their suppliers and instead foster a mutually beneficial relationship.
The need for education and training in the industry (00:44:05) Shop owners should invest in educating their service writers and technicians to improve the accuracy of parts ordering.
The benefits of using BayFlow as a management tool (00:46:47) BayFlow provides valuable insights and data that can help shop owners run their businesses more effectively.
The adoption rate of DVI (00:50:49) Discussion on the slow adoption rate and challenges of implementing DVI technology in the automotive industry.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

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CASE: Controller, Analyzer, Socializer, Entrepreneur- Which Personality Type Are You? [RR 904]

Carm Capriotto, AAP — Fri, 24 Nov 2023 05:15:00 +0000

How can different personality types impact leadership and success in business?

Murray Voth discusses the importance of understanding personality types in business. He introduces a new acronym, CASE, which stands for Controller, Analyzer, Socializer, and Entrepreneur. The conversation also covers the role of human motivation, clear expectations and accountability in managing employees, and the importance of giving space to your partner in a marriage and how it applies to business relationships. Find out how you can create a harmonious and productive team dynamic, where individuals can play to their strengths and contribute effectively to the business.

Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

Show Notes

Watch Full Video
CASE: Controller, Analyzer, Socializer, Entrepreneur
Defaulting to Personality Types Under Stress (00:08:42) Discussion on how individuals default to certain personality types under moments of stress, fear, and overwhelm.
Understanding and Utilizing Different Personality Types in Leadership (00:09:45) Exploring how different personality types, such as controllers, analyzers, socializers, and entrepreneurs, can contribute to effective leadership and business success.
Using the SOAR Acronym for Problem-Solving (00:16:19) Introduction of the SOAR acronym (Situation, Outcome, Action, Results) as a tool for problem-solving and decision-making in coaching and personal development.
The Outcome and Visualization (00:17:08) Discussing the importance of imagining the desired outcome and visualizing the qualities and skills of a potential service advisor.
Taking Actions (00:17:57) Exploring the necessary actions to achieve the desired outcome, such as creating an advertisement, conducting interviews, and ultimately hiring a service advisor.
Dopamine and Accountability (00:18:51) Highlighting the role of dopamine in motivating and rewarding oneself throughout the process, as well as redefining accountability as providing clear expectations and tools for employees.
The technician who is a serial or the visionary (00:25:22) Discusses the different types of technicians and how to effectively utilize their skills and strengths in a shop environment.
The analyzer technician who spends excessive time diagnosing (00:26:17) Explores the reasons behind why some technicians feel the need to overanalyze and prove themselves, and shares a personal story about an apprentice.
The importance of decision making and understanding personal strengths (00:30:46) Highlights the impact of decision making on business and personal life, and emphasizes the importance of making decisions based on strengths rather than getting stuck in analysis paralysis.
The Growth Mindset vs Fixed Mindset (00:35:20) The concept of growth mindset vs fixed mindset and how it affects learning and personal development.
Fear of Regret (00:37:43) The fear of regret and how it holds people back from making decisions and taking risks.
The Check Engine Lights of Your Business (00:41:46) Teaching business owners to diagnose their business using KPI technology and scanning tools.
Learning How to Learn (00:42:31) Beta testing the idea of using personality assessments to understand team dynamics and improve business performance.
Playing to Strengths in the Shop (00:43:36) Positioning team members based on their strengths, such as having analyzers in the background and socializers at the front counter.

Thanks to our Partners, AAPEX and NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

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Transparency is the New Trust: Bridging the Gap Between Technology and Client [RR 903]

Carm Capriotto, AAP — Tue, 21 Nov 2023 05:15:00 +0000

“AutoTechIQ helps car and truck owners identify problems their vehicles are having. We provide proven auto repair work that has solved similar issues thousands of vehicle owners have faced. We also recommend auto repair shops in your area based on trust, customer education, and quality of work. These shops inspect your car using a courtesy Digital Vehicle Health Inspection and create a state of health report with symptom information and necessary fixes.”

Frank Scandura and Krista Erickson discuss how AutoTechIQ aims to bridge the gap between shops and customers by creating better relationships through technology and transparency. The goal is to empower customers with knowledge and build trust.

Frank Scandura, Frank’s European Service, Las Vegas, NV. VP of Certified Shop Relations and Member of the Board of Directors, AutoTechIQ. Frank’s previous episodes HERE.

Krista Erickson, VP of Client Services and Marketing, AutoTechIQ

Show Notes

Watch Full Video
AutoTechIQ: https://www.autotechiq.com/
AutoTechIQ Certification: https://bit.ly/47P478i
Transparency is the New Trust (00:01:02) Discussion on the importance of transparency in building trust with customers and how it relates to online reviews and consumer behavior.
Using Data to Inform Customers (00:03:52) Explanation of how AutoTechIQ utilizes data from repair shops to provide customers with relevant information and help them make informed decisions about their automotive repairs.
The Power and Carefulness of AI (00:08:55) Exploration of AI as a smart algorithm and a powerful search engine that requires careful questioning to avoid getting incorrect answers.
Transparency and Expertise in Automotive Services (00:10:33) Explanation of how AutoTechIQ aims to connect customers with expert shops that provide transparency, digital inspections, and communicate in a language that customers understand.
The disruptors (00:15:16) Discussion on the impact of disruptors in various industries and the need for new solutions.
Vetting process for certified shops (00:16:30) Explaining the requirements and process for certifying shops, including reputation, online reviews, and digital inspections.
Driving consumers to shops (00:17:54) The importance of bringing consumers to shops through technology and creating a bridge between customers and shops.
The digital vehicle inspection revolution (00:23:06) Discussion on the importance of digital vehicle inspections and the need to educate shops and customers about its benefits.
The percentage of shops doing digital vehicle inspections (00:23:33) Exploration of the industry-wide adoption of digital vehicle inspections and the varying definitions of what constitutes a digital inspection.
Disrupting business directories with transparency (00:25:22) The potential impact of AutoTechIQ on business directories, focusing on transparency and high-quality service.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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Deferred Work: A Sales Growth Tactic [THA 354]

Carm Capriotto, AAP — Thu, 16 Nov 2023 05:15:00 +0000

Join our panel as they discuss the use of deferred work as a sales growth tactic. They share their insights on the importance of effective communication, customer education, and creating a positive exit experience. They also highlight the role of CRM systems, DVI’s, and proactive maintenance. Remember, the key to success in selling deferred work lies in discipline, process, and repetition.

Tom Schearer, Schearer’s Sales and Service, Allentown, PA. Tom’s previous episodes HERE

Bill Greeno, Quality Automotive Servicing, Truckee, CA. Bill’s previous episodes HERE

Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron’s previous episodes HERE

Show Notes:

Watch Full Video
The discovery conversation and setting expectations (00:04:03) The importance of having a conversation with clients to set expectations about the service process and timeline.
The exit experience and creating a positive lasting impression (00:04:49) The significance of providing a positive exit experience for customers to encourage repeat business and referrals.
Bringing back the personal touch after the touchless experience (00:06:57) The need to reintroduce personal interactions with customers after the touchless experience during the COVID-19 pandemic.
The importance of asking questions (00:08:49) The importance of having a conversation with customers and asking them questions to understand their concerns and needs.
Deferred work as a liability (00:10:16) The potential risks of deferred work, emphasizing that shop owners are responsible for ensuring the safety of customers’ vehicles and can be held liable for any accidents or issues related to deferred maintenance.
Transitioning to proactive maintenance (00:13:39) The need for shops to transition from a reactive mindset to a proactive maintenance approach, using digital inspections and technology to educate customers about the maintenance needs of their vehicles.
The importance of vehicle inspections and customer involvement (00:18:30) Discusses the significance of conducting vehicle inspections and involving customers in understanding how they use their vehicles.
Managing and leading deferred work (00:21:39) Explores strategies for managing and leading deferred work, including the frequency of contacting customers and offering incentives to schedule repairs.
The importance of CRM and phone calls (00:26:07) Discussing the effectiveness of CRM systems and the percentage of customers responding to phone calls and utilizing coupons.
Building trust and scheduling future appointments (00:30:10) The significance of human interaction in building trust and the potential for scheduling future appointments based on client history and vehicle data.
The importance of complete inspections (00:35:01) Discusses the significance of providing a complete inspection to customers and educating them on its importance.
Consequences of not addressing issues (00:36:00) Talks about the consequences that customers may face if they don’t address the issues in a timely fashion.
Setting expectations and building relationships (00:36:54) Highlights the importance of reminding customers that they are valued clients and explaining how the shop operates, including follow-ups and addressing deferred work.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

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Network Security: Protecting Your Business [THA 352]

Carm Capriotto, AAP — Thu, 02 Nov 2023 05:15:00 +0000

Is your business prepared for cyber-attacks? It’s not a question of ‘if’ it’s a question of ‘when.’

Our panel discusses the importance of network security and protecting businesses from cyber threats. They emphasize the need for multiple layers of protection, including two-factor authentication, and caution against phishing attacks. They also highlight the importance of training employees to recognize such threats and having a proactive approach to cybersecurity. Let’s stay ahead of potential threats and make it more difficult for hackers to target our businesses.

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE

Jay Mikulovich, founder and CEO of Revival Technology LLC.

Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants. Stan’s previous episodes HERE

Show Notes:

Watch Full Video
The importance of two-factor authentication (00:02:07) Explains the significance of using two-factor authentication to add an extra layer of security to passwords.
The vulnerability of software packages (00:03:48) Discusses how no software is perfect and can have vulnerabilities, emphasizing the need for multiple layers of security.
The dangers of phishing attacks (00:08:06) Explains the concept of phishing and how hackers use email to trick users into clicking on malicious links or attachments.
The challenges of being reactive to security breaches (00:10:04) The difficulties of being reactive to security breaches and emphasize the importance of being proactive in protecting business operations.
The vulnerabilities of relying on technology (00:11:24) The vulnerabilities of relying heavily on technology and the need for shop owners to understand their level of vulnerability and seek expert advice.
The importance of backups and cybersecurity measures (00:20:38) Discussion on the need for backup plans, having multiple backups, and the importance of cybersecurity measures to protect against potential data loss or breaches.
Difference between IT support and network security (00:23:39) Explaining the distinction between IT support and network security, and the importance of understanding and vetting service providers to ensure proactive cybersecurity measures are in place.
Updating Network Security (00:27:58) Discussion on the importance of regularly updating network firewalls, equipment, and passwords to prevent hacking and security breaches.
The Risks of Delaying Updates (00:28:51) Exploration of the consequences of not updating desktops, including vulnerabilities, outdated patches, and potential hacking threats.
Password Management and Security (00:30:41) Advice on using password managers, generating unique passwords, and the importance of having strong, lengthy passwords to enhance security.
The importance of strong passwords and data encryption (00:37:03) Discussion on the significance of using strong passwords and encrypting data to protect against cyber threats.
Securing networks and vulnerabilities (00:37:54) Exploration of the importance of securing networks, including the use of firewalls and regular security scans, to prevent hacking and data breaches.
Understanding APIs and their role in data protection (00:39:34) Explanation of APIs (Application Programming Interfaces) as a means of limiting data access between systems and the importance of authentication in ensuring secure communication.
Take baby steps to minimize risk (00:46:05) The importance of taking small steps to implement cybersecurity measures and reduce the risk for business owners.
Be the harder target (00:47:11) Being proactive in implementing security measures, such as cameras and updates, to make your business a less vulnerable target for hackers.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

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