Philanthropy/Community Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/philanthropy/ Auto Repair Business Success Stories Fri, 24 Apr 2026 18:00:05 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Philanthropy/Community Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/philanthropy/ 32 32 The Dealer Alternative Advantage in Today’s Auto Repair Industry [THA 482] https://remarkableresults.biz/remarkable-results-radio-podcast/a482/ Fri, 24 Apr 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a481/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

In this episode, host Carm Capriotto sits down with Larry and Kara Rose of Larry’s Automotive in Newburgh, Indiana, to celebrate their recognition as the NAPA 2025 Auto Care Center of the Year. Their story is more than an award; it’s a roadmap for building a sustainable, family-driven business through discipline, culture, and long-term vision.

What You’ll Learn

  • How Larry turned a driveway side hustle into a scalable business
  • Why Kara’s systems and structure were key to growth
  • A clear, intentional plan for family succession
  • How strong culture outweighs individual talent
  • The impact of daily training and continuous learning
  • Why service advisors are critical to customer trust
  • Growth strategies like “dealer alternative” positioning and coaching

Building a lasting shop requires more than technical skill; it takes structure, culture, and a long-term vision for people and growth.

Larry and Kara Rose, Larry’s Automotive, Newburgh, IN

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Build Customer Loyalty: Branding, Event Planning, and Community [RR 1088] https://remarkableresults.biz/remarkable-results-radio-podcast/e1088/ Tue, 21 Apr 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1087/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

In this episode, Carm Capriotto talks with Lola Schmidt, co-owner of Schmidt’s Auto Care, about how shops can rise above the “ordinary” perception of auto repair through intentional event planning, meaningful community engagement, and a fully integrated branding strategy.

Key Topic Points

  • Make the Shop an Experience: Auto repair isn’t naturally exciting, so shops must create memorable, in-person experiences that bring customers into the bays and build real connections.
  • Community Events That Matter: Hosting hands-on events, like Girl Scout badge workshops and “Tiny Tech” days, creates lasting impressions and builds trust far beyond what social media can achieve.
  • Differentiate with Purpose: Identify what makes your shop unique (4-day workweek, curbside service, in-house specialties, team talents) and turn those into consistent marketing stories.
  • Branding is Everything: From clean visuals and a great-smelling shop to honest, pressure-free service, every touchpoint contributes to a 360 brand experience.
  • Elevate the Customer Experience: Replace cheap swag with thoughtful, useful gifts that customers actually value, creating a lasting emotional connection.
  • Create Memorable First Impressions: A curated “unboxing” experience for new customers sets the tone and reinforces your brand from the very first visit.
  • Respect the Customer’s Time: Efficiency and convenience are key drivers of loyalty; customers will travel further for a shop that consistently delivers both.

Standing out in today’s automotive industry requires more than great repairs; it demands intentional experiences, clear differentiation, and a commitment to making every customer interaction memorable.

Lauralee/Lola Schmidt, Schmidt Auto Care, Springboro, OH, Listen to previous episodes HERE

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

]]> Beyond the Repair Order: The Strategy of Customer Loyalty [RR 1077] https://remarkableresults.biz/remarkable-results-radio-podcast/e1077/ Tue, 03 Feb 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1076/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

In this episode, Jeff Rudnick of Pit Crew Loyalty explores the powerful shift from transactional business models to relationship-driven customer loyalty in the automotive repair industry. He challenges shop owners to rethink marketing and branding through the lens of real human connection—introducing the idea that “software has to imitate life.” In other words, technology should support the natural, community-minded instincts of great owners by automating “white glove” service at scale.

The conversation dives into the behavioral science behind loyalty through Self-Determination Theory, which shows that customers, like employees, stay committed when they feel competent, autonomous, and part of something bigger than themselves. Rudnick backs this up with industry data, noting that the average “one-and-done” rate for first-time customers is 54%, but can be reduced to nearly 30% through intentional, relationship-based loyalty programs that make customers feel valued from day one.

Listeners will learn practical strategies for creating meaningful customer experiences, including:

  • The Confirmation Moment:Treating first-time calls as opportunities to confirm the shop can solve the customer’s problem, not simply close a sale.

  • Throwing a Party:Using automation to identify new customers so teams can celebrate and welcome them, increasing the likelihood of repeat visits.

  • Cross-Pollination:Partnering with other local businesses to build community networks that benefit everyone involved.

  • The Easy Button:Leveraging systems that automate complex marketing tasks like fundraisers, digital gift cards, referral programs, and social media graphics.

Rudnick also explains how loyalty rewards software can simplify community fundraising, referrals, and cross-business promotion, making high-level marketing accessible even for busy shop owners. Rather than relying on discounts, he emphasizes building strong brands through personalized rewards, authentic leadership, and genuine community involvement.

Ultimately, this episode demonstrates how combining smart automation with human-centered leadership can dramatically reduce customer churn, strengthen local relationships, and drive long-term profitability for independent repair shops.

Jeff Rudnick, Pit Crew Loyalty

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm


 

 

 

 

 

 

 

 

 

 

 

 

]]> Rock Your Role: Creating an Experience Employees and Customers Cheer For [RR 1066] https://remarkableresults.biz/remarkable-results-radio-podcast/e1066/ Tue, 18 Nov 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1065/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Recorded Live at ASTA 2025, keynote speaker Jim Knight dives into leadership and organizational culture through his signature “edutainment” style—a high-energy blend of music, education, and hospitality. Knight is a professional speaker, writer, and former Head of Training and Development for over two decades at Hard Rock International, which he calls one of the “greatest cultures in the history of culture.”

Jim stresses that the most important responsibility of any leader is hiring the right person. Too often, leaders get distracted by product, pricing, or aesthetics, while the true differentiator is the human element. He recommends evaluating candidates through the Three C’s:

  1. Competence – Can they do the job?

  2. Character – Are they kind, respectful, and easy to work with?

  3. Culture Fit – Do their values align with the organization?

Leaders who fail to make employees feel seen, heard, and appreciated, he warns, will continue to struggle with turnover.

Jim Knight, a renowned keynote speaker, author, and training and development expert, teaches organizations of all sizes how to attain their own “rock star” status.  https://www.knightspeaker.com/

https://astausa.org/pages/asta-expo

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm


 

 

 

 

 

 

 

 

 

 

 

 

]]> Helping People Do Life in Auto Repair [RR 1065] https://remarkableresults.biz/remarkable-results-radio-podcast/e1065/ Tue, 11 Nov 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1064/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

In this fireside conversation, Joe Hanson of Gordie’s Auto and Tire shares how a clear purpose—“Helping people do life”—guides every part of the business. This mission shapes both the customer experience and the culture within the shop, ensuring the team feels supported, valued, and equipped to build meaningful careers.

Joe walks through the realities of growing the business, from navigating permits and environmental requirements to expanding fleet services and managing tire sales intentionally. Issues such as leadership team dynamics, marketing, and phone call audits are management problems—they are never permanently “fixed,” but instead require continuous coaching and management. He also emphasizes the importance of communication, setting clear expectations, and educating customers about the complexity of modern testing and ADAS calibration—not just “plugging in a scanner.”

Joe remains committed to the work for as long as it’s meaningful—and rooted in helping people, not just chasing revenue.

Joe Hanson, Gordie’s Garage, Roseville, MI. Listen to Joe’s previous episodes HERE.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm


 

 

 

 

 

 

 

 

 

 

 

 

]]> Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456] https://remarkableresults.biz/remarkable-results-radio-podcast/a456/ Fri, 24 Oct 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a455/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Three industry coaches, Chris Cotton, Brian Gillis, and Clint White, are redefining leadership by returning to shop ownership. They chose to re-engage, believing that staying in the trenches keeps their coaching grounded and relevant in a rapidly changing industry. They view ownership as a “learning lab,” testing strategies in marketing, staffing, and technology firsthand, then bringing real-world insights back to their clients. As they plan for the future, each is focused on sustainable growth, exploring private equity opportunities, and developing strong succession plans, all while keeping culture and quality at the core of their mission.

Chris Cotton, AutoFix Auto Shop Coaching, and the Chris Cotton Weekly Blitz Podcast

Brian Gillis, You Net-Results

Clint White, Coaching with Integrity

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

 

 

]]> From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455] https://remarkableresults.biz/remarkable-results-radio-podcast/a455/ Fri, 17 Oct 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a454/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

How much should you invest in your shop? Forget the spreadsheets! We’re challenging the conventional wisdom of ROI with three industry titans who discuss building resilience, culture, and high-tech expertise in any market. We sat down at ASTA 2025 in Raleigh with Matt Fanslow, Tommy Markham, and Zeb Beard to dive deep:

– The Constableville Paradox: Hear from Tommy Markham about investing in full ADAS calibration equipment for a town that “has exploded to 300 people” and has no stoplights. His motivation? Simply “doing the job right” and ensuring local body shops don’t have to flatbed cars 35 miles away. Tommy also stands firm on pricing, refusing the “$99 alignment dilemma.”

– The Zeb Beard Investment Strategy: Zeb Beard reveals why traditional ROI calculations are sometimes useless: you can “talk yourself out of buying anything”. His massive 62,000 square foot shop (which once had clouds inside and includes nine bedrooms) is itself a “worldwide marketing tool.” When in doubt, Zeb’s famous advice is always: “Pull the trigger!”

– Navigating Volatility: Since COVID, Zeb notes that business graphs now fluctuate wildly between record high months and record low months. The solution? Being resilient and focusing on “doing the right thing.”

The conversation also explores the balance between working in and on the business, the importance of continuous learning, and how authenticity and integrity keep shops resilient through economic swings.
remarkableresults.biz/a455

https://astausa.org/pages/asta-expo

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

 

 

]]> Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454] https://remarkableresults.biz/remarkable-results-radio-podcast/a454/ Fri, 10 Oct 2025 22:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a453/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

This episode focuses on a SWOT analysis, examining the Strengths, Weaknesses, Opportunities, and Threats that will shape the automotive industry over the next three to five years. Panelists highlight key strengths, such as the industry’s resilience and the aging vehicle fleet, alongside critical weaknesses like the shortage of experienced staff and trainers. Opportunities explored include EV and hybrid servicing, as well as the growing demand for technical educators, while threats encompass supply chain challenges, OEM influence, and internal industry conflicts. The conversation also underscores the importance of framing automotive work as a skilled career rather than a trade, along with the need for succession planning and mentorship within shops.

Dwayne Myers, Dynamic Automotive. Dwayne’s previous episodes HERE.

Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE

Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey’s Episodes HERE.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

 

 

]]> The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453] https://remarkableresults.biz/remarkable-results-radio-podcast/a453/ Fri, 03 Oct 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a452/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

The Karen Cooper Foundation, founded by Bob Cooper and his daughter Michele, honors the legacy of Bob’s late wife, Karen, by bringing Christmas joy to shelter dogs through toys and treats. What began as a family tradition in San Diego has grown into a nationwide nonprofit, gifting thousands of dogs each year while raising awareness for adoption and responsible pet ownership. As a 501(c)(3) charity, every donation goes directly to the animals, providing enrichment, comfort, and hope until they find their forever homes.

The foundation’s roots trace back to an annual tradition Karen and Bob started years ago. Inspired by Karen’s question, “What happens with all these dogs on Christmas morning?” she suggested, “Why don’t we bring Christmas to them?”—sparking a mission that continues today.

In 2023, after life-changing events including Bob’s sale of Elite Worldwide and the heartbreaking loss of Karen in a Memorial Day weekend car accident, Bob and Michele formalized the foundation to honor and celebrate Karen’s legacy.

The Karen Cooper Foundation operates with three key goals:

    1. Bring Christmas joy to shelter dogs, ensuring they experience the magic of the holiday.

    2. Raise awareness about adoption, helping dogs and puppies find their forever homes.

    3. Honor Karen’s legacy, keeping her spirit alive through every act of giving.

Through every gift and act of kindness, the Karen Cooper Foundation ensures Karen’s spirit lives on, bringing hope, joy, and a brighter future to dogs in need. https://www.karencooperfoundation.org/

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

 

 

]]> People 101: Why Soft Skills Drive Hard Results [THA 445] https://remarkableresults.biz/remarkable-results-radio-podcast/a445/ Fri, 08 Aug 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a444/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444] https://remarkableresults.biz/remarkable-results-radio-podcast/a444/ Fri, 01 Aug 2025 05:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a443/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Show Notes:

  • Watch Full Video Episode
  • https://www.campdrivebht.com/
  • Introduction (00:00:00)
  • Camp D.R.I.V.E. Overview and Growth (00:01:01)
  • Camp Structure and Sessions (00:02:44)
  • Community Involvement and Impact (00:04:10)
  • Changing Perceptions and Early Success Stories (00:05:44)
  • Starting Small: First Year Reflections (00:07:09)
  • Partnerships and Resource Sharing (00:08:02)
  • Parental Involvement and Mindset Shift (00:09:01) T
  • Dane’s Introduction and Experience (00:09:37)
  • Learning and Hands-On Experience (00:10:46)
  • Personal Growth and Community Influence (00:13:04)
  • Future Plans and Technical Education (00:13:46)
  • Favorite Camp Stations and Fundamentals (00:14:36)
  • Complexity of Modern Vehicles (00:15:56)
  • Media Coverage and Community Recognition (00:19:04)
  • Camp Drive Planning and Logistics (00:21:20)
  • Insurance and Liability Considerations (00:22:15)
  • Content Development and Dry Run (00:24:11)
  • Promotion and Registration Process (00:27:03)
  • Financial Investment and Community ROI (00:28:06)
  • Vendor Support and Sponsorships (00:29:23)
  • Video Production and Social Media (00:30:43)
  • Encouragement for Industry Involvement (00:31:22)
  • Dane’s Persistence and Success Story (00:32:49)
  • Call to Action for Industry Engagement (00:33:45)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443] https://remarkableresults.biz/remarkable-results-radio-podcast/a443/ Fri, 25 Jul 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a442/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Show Notes:

  • Watch Full Video Episode
  • The First Breast Cancer Vaccine Trial Recipient: Jennifer Davis [CC 111]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc111/
  • Introduction (00:00:00)
  • Celebrating the $2 Million Milestone (00:03:08)
  • Origin Story of Breaks for Breasts (00:03:46)
  • Connection to Cleveland Clinic and Dr. Tuohy (00:06:01)
  • Personal Motivations for Founding (00:06:55)
  • Industry Call to Action and Broader Impact (00:07:31)
  • Expanding Research Beyond Breast Cancer (00:10:09)
  • Clinical Trials Overview: Phase One (00:12:14)
  • Clinical Trials: Phase Two and Three Plans (00:14:08)
  • How Research Funding Works at Cleveland Clinic (00:19:42)
  • 2024 Check Presentation and Fundraising Impact (00:21:03)
  • Jennifer Davis: The First Clinical Trial Patient (00:23:38)
  • Hope and Realistic Expectations for the Vaccine (00:29:06)
  • How Shops Can Get Involved and Marketing Resources (00:32:02)
  • Encouragement for Year-Round Support (00:34:56)
  • Final Reflections and Call to Action (00:36:02)
  • Importance of Philanthropy and Community Involvement (00:38:39)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442] https://remarkableresults.biz/remarkable-results-radio-podcast/a442/ Fri, 18 Jul 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a440/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Show Notes:

  • Watch Full Video Episode
  • Introduction (00:00:00)
  • The Importance of Transportation (00:02:23)
  • Challenges for Shop Owners Helping Others (00:03:05)
  • Hands of the Carpenter Overview (00:04:33)
  • The Impact of Transportation on Single Moms (00:05:44)
  • The Value of Reliable Vehicles (00:08:04)
  • Refugee Family Story (00:09:46)
  • Vetting and Car Distribution Process (00:11:58)
  • Hands of the Carpenter’s Long-Term Support (00:14:01)
  • Single Mom’s Journey to Stability (00:16:33)
  • How Vehicles Are Sourced (00:20:19)
  • Vehicle Donation and Repurposing (00:21:23)
  • Scale of Support and Impact (00:23:41)
  • Funding and Community Partnerships (00:24:06)
  • Shop Culture and Employee Impact (00:25:26)
  • Encouragement for Industry Involvement (00:26:14)
  • Tracking Outcomes and Opportunity (00:28:25)
  • Faith and Life Coaching Elements (00:29:16)
  • Ongoing Relationships and Hope (00:30:44)
  • Community and Networking (00:32:10)
  • Personal Reflections and Ripple Effects (00:32:31)
  • Impact on Children and Families (00:33:33)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> Women In NAPA (WIN): Building a Supportive Community [THA 441] https://remarkableresults.biz/remarkable-results-radio-podcast/a441/ Fri, 11 Jul 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a440/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Show Notes:

  • Watch Full Video Episode
  • https://www.womeninnapa.com/
  • Introduction (00:00:00)
  • Purpose and Launch of Women in NAPA (00:04:40)
  • Website and Membership Details (00:05:37)
  • Inclusivity and Target Audience (00:06:31)
  • Importance of Community and Support (00:08:00)
  • Program Origins and Leadership Support (00:11:43)
  • Young Talent and Team Culture (00:14:28)
  • The Leading Ladies and Symbolism of Bracelets (00:15:14)
  • Aubrey’s Perspective and Industry Evolution (00:16:05)
  • Encouraging Male Support and Industry Balance (00:18:32)
  • Women as Consumers and Breaking Stereotypes (00:19:21)
  • Work-Life Balance and Leadership Lessons (00:20:55)
  • Program Vision and Future Goals (00:22:52)
  • Continuous Education and Community Growth (00:25:11)
  • Hiring, Diversity, and Empowerment (00:28:07)
  • Overcoming Assumptions and Proving Knowledge (00:31:09)
  • Pop Culture and Leadership Inspiration (00:32:16)
  • Embracing Feminine Leadership (00:33:41)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440] https://remarkableresults.biz/remarkable-results-radio-podcast/a440/ Fri, 04 Jul 2025 19:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a439/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Show Notes:

  • Watch Full Video Episode
  • Introduction (00:00:00)
  • The Importance of Active Delivery (00:02:31)
  • Setting Relationship Expectations from the Start (00:04:10)
  • Systematizing Customer Interactions (00:07:14)
  • Building Rapport and Mirroring Customers (00:09:18)
  • Consistency Across All Touchpoints (00:12:47)
  • Managing Digital and In-Person Experiences (00:22:34)
  • Using Tools to Support Consistency (00:25:25)
  • Adding Human Touch to Digital Interactions (00:26:58)
  • Explaining Value and Quality Control (00:28:07)
  • Never End on the Dollar Amount (00:32:23)
  • Training New Staff in Active Delivery (00:33:29)
  • Evaluating and Developing Staff (00:35:05)
  • Differentiating Your Shop & Consistent Messaging (00:36:50)
  • Love, Grace, and Emotional Connection (00:37:27)
  • Valuing Your Team and Business (00:41:00)
  • Building Trust and Referrals Over Time (00:43:36)
  • Communication Styles and Personalization (00:44:36)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

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