Work Environment Archives - Remarkable Results Radio

Check out today’s partners:

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Onboarding New Team Members [THA 297]

Carm Capriotto, AAP — Thu, 13 Oct 2022 05:15:00 +0000

Have you ever experienced the butterflies in your stomach when you start a new job? You arrive on the first day and feel lost as surrounding employees are busy at work. What is your onboarding process for new employees? How do you make their first day efficient, comfortable and welcoming? Listen to learn just one thing and commit to finetuning your onboarding process

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AJ Nealey, Nealey Auto Service, Edgewater, MD. Listen to AJ’s previous episodes HERE

Sam Craven, The Garagisti, Houston, TX. Listen to Sam’s previous episodes HERE.

Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX. Listen to Edgar’s previous Episodes HERE

Key Talking Points

You always want to make sure that your customers have a great experience, especially if it’s the first time that customer is in our shop, so why do we not make sure we do the same with our internal customers?
Start the onboarding at the last step of the interview
Listen for unsaid things- Why are they leaving? What didn’t they like? “Tell me more” and listen
Create a meaningful connection
“Be interested, not interesting”
Trust your existing employees as they collaborate and give feedback on the new employee
Try to get them training before they start on day one, so they can be as productive as possible on their first day
Set expectations early, hold accountable
Multi-step interview process
“You want reality to be better than the brochure” Set expectations early, hold accountable
Use technology to your advantage- send an offer letter and paperwork ahead of time, email set up, tablet, passwords/logins, accounts google docs, messaging, etc (Gusto)
Employees want to know what you do for your team members, culture,
“Culture beats strategy.”
“Do you have any questions for me?” on a phone interview
You are not hiring a robot, you are hiring a person. That person has interests, likes, and dislikes, preferences on things that may not matter to you but matter to them. Do you know what they like to be called? Do you know if they are allergic to something or do not like a certain food? If you are looking for successful onboarding, you have to care about the person before anything else. As always, people come first.

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Check out today’s partners:

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Streamlining Processes with Brett Beachler [AW 104]

Carm Capriotto, AAP — Fri, 06 May 2022 17:15:00 +0000

Guest host and a shop tour with Brett Beachler, Beachler’s Vehicle Care & Repair, Peoria, IL. Find out how Brett’s team seamlessly communicates between both buildings and their streamlined processes.

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Key Talking Points

Main 5 bay shop built in the 70’s- built second building behind it as an oil change location and designated advisor area
Logistics/communications- ‘Softros’ is a simple instant messaging program, minimization of ‘sideways energy’ talking between advisors and technicians. Detailed descriptions, all 18 computers have the program
Headpieces with all employees with phone system- shortcuts with singular buttons
Stand-alone customer service and advisor ‘pod’ for final close sale checkout
Listen to Brett’s previous episodes HERE

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Adapt and Overcome with David Friend [AW 103]

Carm Capriotto, AAP — Sat, 30 Apr 2022 05:15:00 +0000

Guest host and a shop tour with David Friend, Mobile Tech, Wilmington, NC. Get a tour of David’s 50,000 sq ft building, including a training facility. He has been an early adapter of ADAS since 2015 and has a professional to professional auto supply business.

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Key Talking Points

50,000 square foot facility with training facility included with 12 lifts
2 brick and mortar locations along with 2 mobile vans
ILM Auto Supply– Professional to professional services. ILMautosupply.com to register.
Aging technicians- finding a new role as mentor
In the works- 2-year apprentice program based on STEM program, generalized foundation to build on, using aftermarket and OEM equipment etc
ADAS- early adopter in 2015/2016
“Adapt and Overcome”

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Growing Through Mergers and Acquisitions – Amanda Drake [AW 102]

Carm Capriotto, AAP — Sat, 23 Apr 2022 05:15:00 +0000

Guest host and a shop tour with Amanda Drake, C & C Automotive, Augusta, GA. Amanda is passionate about growth through mergers and acquisitions. Take a tour of their 15,000 ft location which was a strip mall.

Watch the Episode on YouTube

Key Talking Points

Growth- 5 locations, looking to close 6th location
Flagship store- 35 bay location,
Passion- growing through acquisitions and expanding to other outside cities, giving shop owners the opportunity to retire
Challenges- many owners know how to fix cars but don’t know how to lead a team, read finances, and grow business
Advice for selling- get your financials in order, work with CPA, lease agreement, document the value of equipment, know how much inventory you keep, start making connections with potential buyers years in advance

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Why Cleanliness Matters [AW 101]

Carm Capriotto, AAP — Sat, 16 Apr 2022 05:15:00 +0000

Guest hosts and a shop tour with Henry Rose and Jeff Scruggs, Scruggs Automotive Repair, Buffalo, NY. Find out why cleanliness matters and how to implement it within your business. Plus, get an inside look at their new Annex location across the street.

Watch the Episode on YouTube

Key Talking Points

“If you’re always cleaning, you’re never cleaning.”
6th location is opening across the street from Abbott Rd location- fleet work will be moved into the new building
It’s all about efficiency, productivity, and minimizing walking distance
Scrap is picked up on a weekly basis. Tires are picked up on a monthly basis. Anything that is in the shop is utilized. If it’s not utilized, they get rid of it

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079]

Carm Capriotto, AAP — Sat, 13 Nov 2021 05:15:00 +0000

Show Notes:

Requires 40 hours of training a year from his techs, service advisors, and owners
Bill provides private training that brings his classes to 6 students to one trainer
The power of networking
The team is picking their classes and they are getting ready to split the group to provide advanced classes.
Their techs average tenure is 8 years. Bill believes they stay because of the training they can’t get anywhere else. Their training program is a long-term commitment.
Works with other shops in the area to spread the cost
Pays a bonus each December based on the actual number of hours trained. A make your own Christmas bonus.
Keeps a resume on all training completed
Displays a picture goal board for every team member
Paperless operation
A welcome board in the lobby with all customers who are coming in that day
Key tags provide status to technicians
17 bays – 5 Technicians
Green – Yellow – Red Light signifies the progress of workflow in the shop
Eight loaner cars

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