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Ego Is The Enemy [RR 717]

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Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

Coaches Lab: Turn Around a Struggling Shop [THA 265]

Carm Capriotto, AAP — Thu, 03 Mar 2022 05:15:00 +0000

Asking for help and admitting you need help is often the last thing struggling business owners want to do. They also might not know who or how to ask. My panel of coaches has experience in the shop business and has a huge tenure as successful aftermarket business coaches. They’ve seen a lot and have helped many find unrivaled business success and a path to financial freedom.

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Chris Cotton, AutoFix Auto Shop Coaching and the Chris Cotton Weekly Blitz Podcast

Murray Voth, RPM Training

Brian Gillis, Chief You Net-Results Strategist

Key Talking Points

Ask for help. Surround yourself with like-minded shop owners who have similar goals and face similar struggles. You don’t have to be alone!
Stay focused by holding regular meetings. Cast your vision, get buy-in through allowing team input, motivating the crew, improving retention, delivering outstanding customer service, setting goals, celebrating achievements, showing you care, training on process and system, staff development, etc
Who is your alter ego to get things done? The Rock is Chris Cotton’s
Learning styles are different for everyone (dyslexia, ADHD, autism)
Avoid the rumor mill in your community- gather your team, be transparent, and ask for their help and the help of others in a positive way. Delegate the work. Keep your ego, pride and self-defense in check
“I can’t raise my labor rate” isn’t an excuse
Get your financials and all reporting caught up, so you can see where you are at, and what you owe so you can make a plan. Especially your government remittances (taxes)
“The Gift of Dyslexia” by Ronald Davis on the books page on the website

Important Episodes

Stop Being Afraid – Bryan Gossel [RR 517]

Are you a Shop Owner or a Business Owner [RR 525] with Ron Tinner

Taking Your Toolbox Home with Justin Barrett [RR 644]

The Courage to Make Tough Decisions [THA 243]

Hitting Rock Bottom and Climbing out [RR 650]

RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners

THA 088: Everything I Did Wrong and What I Learned

10 Things That Require Zero Talent [THA 222]

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Check out today’s partners:

More Time. More Profit. Shop-Ware Shop Management getshopware.com

See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

The Power of EOS: 2 Day Leadership Meeting [RR 719]

Carm Capriotto, AAP — Tue, 15 Feb 2022 05:15:00 +0000

My panel, back to discuss the Entrepreneurial Operating System and their annual 2-day meeting. If you are longing to create leaders throughout your company, please follow every episode we’ve done on EOS so you can appreciate the strategy, system, and process of EOS. My shop owner panel has never been so excited and rewarded for having implemented the EOS model. They discuss their 2-day annual meeting with their leadership teams and the powerful team and leadership building that was a result of their annual 2-day. This gives you a glimpse of what is to come if you get on board with EOS.

Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE

Justin Barrett, Barrett Automotive, Cornelia, GA. Listen to Justin’s previous episodes HERE

AJ Nealey, Nealey Auto Service, Edgewater, MD. Listen to AJ’s previous episodes HERE

Barry Barrett, a Certified EOS Implementer, Find Barry’s other episodes HERE, Barry Barrett Contact info HERE

Key Talking Points

A 2-year process with EOS
Your team will dream bigger than you can imagine
You can’t hide with EOS- learn and define who the right people in the right seat is, especially for your leadership team
2-day annual off-site during the beginning of the year with the leadership team- not all business, you are able to build trust together with specific exercises, connection, development.Barry facilitates the meetings
85% of companies have different leadership teams by year 1
Listen to your people- a safe place to voice concerns, blindspots, challenge ideas
“The last standing ovation that most people get, is at their high school graduation”
Don’t rely on “Traction” to be your EOS implementor- to be 100% in you will need a certified EOS implementor
EOS is the foundation to become a multi-shop owner- processes, vision, core values, leadership team
EOS becomes your own operating system

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Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

Implementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686]

Carm Capriotto, AAP — Fri, 22 Oct 2021 05:15:00 +0000

Carl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, a member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

Listen to Carl’s previous episodes HERE

Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.

Listen to Justin’s previous episodes HERE

AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career. He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then.

Listen to AJ’s previous episodes HERE.

Jeff Walter, Zimmerman’s Automotive Tire Pro, Auto Sales and Service, Mechanicsburg, PA

Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way.

Find Barry’s other episodes HERE.

Barry Barrett Contact info HERE

Key Talking Points

EOS Life- Getting time back and living the life you want to live. Do what you love, with the people you love, make an impact on the world, be appropriately compensated, and have time for other passions. “Get stuff done system with a cohesive leadership team that executes.”
Being involved in every aspect of the business to getting systems in place and building a team- what are your strengths to move your business forward?
Having an Integrator to help free the Visionary to cast the vision and grow the business- unload some of the duties and questions that filter to you as an owner, the Integrator holds the other employees accountable
Your leadership team trumps your ideas as an owner- they often have a bigger vision than you
Expanding seats- growing to a second location
The leadership team solves its own issues without input from owners
Building a cohesive leadership team changes the game for scalability
Self-implementing at first- start with traction first instead of vision, have buy-in with your leadership team at the beginning. Then bring in a certified implementer
Do your employees know where they stand in the business and how their actions affect the big picture.
Being more efficient, not adding more cars- a small investment for a huge internal return
20 Groups is an industry-specific software, EOS runs that software. You should have 20 groups/coaches for a long time and be able to graduate from the EOS process within 2 years.
Favorite EOS tools- structured format of L10 Meeting, right people right seat, VTO (vision, traction, organizer), to-do lists

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

Addition by Subtraction: Letting Someone Go [THA 244]

Carm Capriotto, AAP — Thu, 07 Oct 2021 05:15:00 +0000

Carl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

Listen to Carl’s previous episodes HERE

Listen to Justin’s previous episodes HERE

Key Talking Points

Making a tough decision- personnel decisions can be the hardest.

Giving too many chances for people to correct flaws- consider, are they unmotivated and unwilling to improve?

1 bad apple turns the whole bushel bad- identifying the bad apple can be a challenge and can lead to more employees leaving.

Don’t give ultimatums

“Run your business as a business. Don’t run your shop as a shop”

What gets in way of making decision? Fear of the unknown: Will I have to work in the shop? Can you replace that employee? Are you better off tolerating than doing without? Rationalize.

Right seat right person- are they where they should be?

Be in tune with your employees- open and honest, open door policy

Hiring/orientation- slow the process down when you are able to, to see if they will fit in your culture, call references, what is their home life like?

Always be recruiting even when you have a full staff- offer training at your shop so other technicians can see what your environment is like

Leaders don’t make excuses- own your decisions as an owner

Rip the bandaid- 3 days of hurt then move on, you’re doing the right thing for the business and for that individual.

Listen to your spouse!

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