THA 124

These guys brought their A game and really were extremely transparent about their own personal story. The panel’s message resonated and was on point about coaching and accountability. There is a lot of talk in the industry as to the value of an accountability partner or coach. It is a personal decision. It is not for everyone, but this summit will help you resolve some of your very own concerns and help you make a decision.

Barry Barrett covers the premise of the book that builds a foundation for negotiation on the basis of understanding the other party through empathy and active listening skills.

During Barry’s career as a Service Manager and top salesperson, he honed his talents in communicating with people.

Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. He is a Ziglar Legacy Certified Coach. Find Barry’s other episodes HERE.

Carlo Sabucco started in 1994 after attending several years at Ryerson University for business. Thereafter graduated Mohawk college Automotive Tech Program.  Carlo has devoted a great amount of time surrounding himself with some of the greatest shop owners in the market. Over the years, Carlo attended training from Bob Greenwood to Cecil Bullard, Dave Schedin, Elite and group process with Jim Murphy, thru to Kelly Bennett, now he is with ShopPros. Today Carlo operates Sils Complete Auto Care Centre, a successful 8 bay facility, approx 7,000 square feet on the east side of Oakville, Ontario. Listen to Carl’s previous episodes HERE.

Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980s.  Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island. He attended a trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod.  Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists, Poughkeepsie, NY.  When the owners retired in 1995, Kevin bought the business and the rest is history. Find Kevin’s other episodes HERE.

Key Talking Points:

• If you are not willing to be held accountable do not consider hiring a coach. Do not listen to this episode. Stop reading
• If you admit that you do not know it all, you may benefit from an accountability coach
• You need to find a coach where the relationship is of mutual respect
  • You will not listen to a person who you don’t value
• Coaches are not trophy’s on the shelf. You must listen and do what you both decide on
• Don’t pay if you will not play
• None of Us is as Smart as All of Us
• You need to find an accountability coach that is compatible with you. Not necessarily like you but understands you and will push you
• Carlo found a ‘C’ suite coach to help him with his personal leadership skills. He also has a business coach
  • It allowed him to find an area that helps him and his business flourish
• Not all coaching or all coaching is the same
• The industry may not understand the ‘I don’t know what I don’t know’ business axiom and cannot admit that they could use help to discover what they need to know
• Don’t judge the coaching industry by just one coaching experience or one interview
• Consider that your leadership team help hold you accountable
• CEO’s get paid to generate ideas
• You must convince yourself that there is a better way. It is up to you who decides not your significant other, your partner, your friend or your coach. You.
• Two of Barry’s core values
  • Humble Confidence
  • Radical Transparency
• How to find a coach
  • Based on your need. What specific areas of improvement are you looking for?
  • Get referrals from others that have had success
  • Match your profile on an intellectual and emotional level
  • You may want a coach that has been in the industry
  • To understand my needs
  • They must be successful with others like me
• Be willing to say we did it not I did it. It takes a village
• Build your business so that it doesn’t collapse when you are not there
• Make it a ‘get to’ not ‘have to’
• Are you ready? Have you had enough? Rob Rowsell. See episode https://remarkableresults.biz/e417/
• When the student is ready the teacher will appear.
• Expect that you will learn that you will fire some of your people so you can create a better team
  • You hired the wrong person or you created the wrong person
• You have a good coach if they want to fire you for non-compliance. They should not take your money if you are a non-player.
• A coaching relationship must be a fit. Expect your coach to do due-diligence on you as well your due-diligence on them.
• Keep in mind good coaches pull the answers from you. Consultants give you the answers. You want a coach.
  • You may not like the questions you are asked. That is OK
  • Your answers to the questions give you ownership of the answer as you discover that you need to do to improve yourself or your business
• Look to discover your bad habits and change them with your coach. f you don’t want to change; you may be the problem.
  • Sometimes you are in too close to see the big picture
• Experience is the name we give to our mistakes. Barry Barrett
• It starts by admitting your weaknesses.
• Don’t things correctly is better than being proud. Find humility
• You can judge people by considering if you would work for them
• Knowledge paired with execution is where the power is
• Pick the right coach who can help in the areas that you need
  • Emotional intelligence
  • Business
• Are coaches the right fit for you. Are they emotional or business processes, numbers, KPI type of coach
• When you get new eyeballs on your company you get new ideas and answers

Resources:

• A special thanks to Barry Barrett, Carlo Sabucco, and Kevin Eckler for their contribution to the aftermarket.
• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Rob Rowsell, shop owner, owner of Family Auto Service a four shop group in the La Mesa, CA area. Author of the book ‘Addicted To Life’, How I Went from Homeless to Extraordinary Success and Happiness in a Short Period of Time. Find a link to Rob’s book on the book page on the website HERE. Listen to Rob’s previous episodes HERE.

Listen to Rob in the Town Hall Academy (102) ‘Second Chance – Working with and Supporting Addiction’ HERE.

Key Talking Points:

• “Addicted to Life: How I went from homeless to extraordinary success and happiness in a short period of time” by Rob Rowsell RobRowsell.com
• Relatable book for everyone- shop owners and managers
• Readers are leaders- start by reading a few chapters every couple days
• Addiction can be other than drugs and alcohol, can be food and cigarettes etc
• “You can’t coast uphill” – either getting better or getting worse, cannot coast success
• Small successes can slow momentum- for example: losing weight is a success but maintaining weight is long term lifestyle. Can’t get complacent after your small success
• Get outside of your comfort zone or you aren’t growing and learning
• Success is a curved road- can only see so far until you get to a curve  
• 8 Building blocks in “Addicted to Life”1) Be done- announce to yourself and the rest of the world
• 2) Get uncomfortable and take action
• 3) Create the wave of momentum
• 4) Prepare now for what’s coming- growth
• 5) Must be open to the unexpected
• 6) You won’t always feel like you are winning
• 7) Must understand the law of exposure- you are what you’re surroundings are
• 8) You won’t do it alone- success is a team sport
• Working in the automotive industry Had previous service advisor background
• Was 45 days clean, applied to “work a day” job- filled out application honestly
• Referred to an auto repair shop- hired and the owner became the mentor  
• An acquaintance of father was brainstorming about needing someone to take over repair shop
• Timing will never be perfect for the opportunity
• Has 4 shops3 shops make 2 mils each annually
• 4th shop just opened in September 

Resources:

• Thanks to Rob Rowsell for his contribution to the aftermarket’s premier podcast.
• Rob’s book on the book page on the website HERE.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Be socially involved and in touch with the show:

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Subscribe to a mobile listening app HERE.

The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

• What was your best take-a-way from Vision
• Did you get your Vision shirt that supports scholarships
• Thanks:
• • Thanks to Sheri Hamilton, Jerry Holcom, Joe Severt and Ron Haugen for such a great event and for having me lead the Power Panel.
  • Look for an upcoming episode with
    • Tyler Hubbard, Chris Cheney, Greg Buckley, Aaron Stokes and Brian Bates
• Many great interviews were done at Vision along with recording some For The Record Rants
  • Let me drop a few names on you:
    • Rob Morrell
    • Mark Warren
    • Rob Rowsell
    • Anthony Williams
    • Chris Chesney
    • Jorge Menchu
    • Scott Brown
    • Matt Fanslow
    • Justin Morgan
    • Scott Shotton
    • Dave Denman
    • Eric Ziegler
    • Brian Bates
    • Tyler Hubbard
    • Aaron Stokes
    • Greg Buckley
    • Jennifer Filzen
    • Keith Williamson
    • Kim Walker
• So we can keep the energy up, I need you to share the podcast with your peers. Don’t hold it back. Rising tide lift all ships. We are in a renaissance to improve our industry like never before. Networking, business coaches, twenty groups and the RRR podcasts are important tools for business and personal improvement.
• Always looking to hear from you about topics, interview, your opinions or maybe it is your time to be on the podcast …. carm@remarkableresults.biz



Your Learning Curve Never Sounded So Good

The Panel:

Donny Seyfer, AMAM,  is co-owner of Seyfer Automotive, in Wheat Ridge, CO and the Executive Officer of the National Automotive Service Task Force (NASTF). Donny Seyfer, a 3rd generation owner, has over 30 years of automotive experience as a technician, manager and service consultant. His Dad started in 1961 and his grandfather was building race cars before that. Seyfer Automotive provides general repair and maintenance with a special focus on diagnostic. Donny is past chairman of ASA and serves on many industry boards and committees. Listen to Donny’s previous episodes HERE.

Rob Rowsell, shop owner, owner of Family Auto Service a four shop group in the La Mesa, CA area. Author of the book ‘Addicted To Life’, How I Went from Homeless to Extraordinary Success and Happiness in a Short Period of Time. Find a link to Rob’s book on the book page on the website HERE. Listen to Rob’s previous episodes HERE.

Mark Roberts is the owner of Roberts Properties, Inc, Managing Partner of Total True Automotive dba Schertz Auto Service, Craftsman Building and Renovation LLC. He is also partnered with a Local Custom Home builder. Mark is also the former owner of Auto Collision Works. He grew up in Schertz and has been a resident since 1969.

Mark also serves on the Board of Directors of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation. Listen to Mark’s previous episodes HERE.

Key Talking Points:

Mark Roberts

• Prioritize – Decide on what’s important, then focus.  Limit distractions. I don’t have any email or social media alerts turned on. My phone stays on silent or dnd most times.
• Trust and empower your staff (delegate)   
• Clear your head – Write things down to get them out of your head. I use an app (Remember the Milk) for most daily things. Do it, Delegate it, defer it or drop it.
• Exercise – There are lots of benefits to this.

Donny Seyfer

• How, when and how long are the best to learn new things
• Filters our brain automatically sets to ignore what we either don’t want to hear or don’t understand
• Neural pathways, what they are and how to mow the lawn on them.

Rob Rowsell

• What’s your system for breaking down the mountain of actionable items you get from this type of an event? If you don’t have a system, it’s likely not much will get done. Selecting 3-5 items that are most important, that must get done before moving to the other items on the list is a great strategy.
• WOIT = Working on it Tuesdays! has been a great strategy for making sure that the items that are at the “helicopter level”, the items that only I can do, do not get forgotten, or unintentionally ignored. We have all heard the term “Working ON my business, not IN my business”, this is the day/time dedicated just for that. This is uninterrupted “Maker” time, as compared to “Manager” time.  
• Set realistic, measurable quarterly goals. This will also apply to what education you have the time to absorb. Your coach can help you with this. It amazes me how people overestimate what can be done in 3 months, and underestimate what can be done in a year. Writing down and reviewing what’s most important to get done this quarter, and then breaking that down to what of those items you can knock out each week, and really attacking the portion of the list that is “maker” time on Tuesdays will really help you in “moving the ball down the field”. The results will astonish you!
• Make sure to have someone on your team that can take away the $10.00 per hour items on your list. The value an owner brings to the table can be minimized by the overloading of tasks that can be assigned to an assistant, or outside vendor. Anything that is $50.00 an hour work, or less, should be delegated to someone else. This is helicopter level thinking, The value we bring to the table is $500.00 an hour (and above) work. Although this may be foreign to some, beginning to think like this will start the process. I used to think that I had to take out the trash to set the example for my people, little did I know I was hurting them by not working on the things that really made a difference for the company they work for.

Resources:

• A special thanks to  Donny Seyfer, Rob Rowsell, and Mark Roberts for their contribution to the aftermarket.
• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
• Subscribe to a mobile listening app HERE.
• Subscribe to a mobile listening app HERE.
• Refine your area of interest with the Word/Tag Cloud HERE.



Your Learning Curve Never Sounded So Good

The Panel:

• Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN
• Eric Ziegler a Mobile Diagnostician owner of  EZ Diagnostic Solutions Inc in Peoria, IL. Also, an instructor for Automotive Seminars and The Driveability Guys
  
• Rob Rowsell, shop owner, owner of Family Auto Service a four shop group in the La Mesa, CA area. Author of the book ‘Addicted To Life’, How I Went from Homeless to Extraordinary Success and Happiness in a Short Period of Time. Find a link to Rob’s book on the book page on the website HERE.
  
• Tanner Brandt, owner Tanner’s auto Clinic LLC, Mobile diagnostics and programming as well as teach for CTI

Key Talking Points

• The panel consists of two former addict and two ‘normies’. The ‘normies’ have a close friend or family member that is in recovery and has had an impact on them.
• Myth: People who struggle with addition come from a bad or broken home and have no support.
• Truth: Until an addict says ‘Done’ no one can help them. Your heart may say you are done but your actions must demonstrate it.
• Addiction can come in many forms:
  • Caffeine
  • Sex
  • Germaphobe
  • Gambling
  • Video Games
• We worry about it when it becomes difficult to perform our daily functions.
• Look at science. It starts uniting things.
  • How you are wired
• Drug testing for your people or new recruits is dependent on state laws.
  • Gray areas in states where marijuana is legal.
• You can put up a sign that says ‘We are a drug-free workplace.’
• An addict’s descent into relapse occurs long before they take in the substance or activity. Talk to people to learn the signals of relapse.
  • Usually, performance at work suffers and that is a signal.
  • You must call them on it. If you ignore it will not go away. It is their addiction.
  • You must protect the business.
  • The success rate for addicts beyond the first time is not good. The success rate can be less than 10%.
  • Faith-based success rate is over 80%.     
  • There is a 12 step program at Vision KC.
• There are many programs out there to help. If an addict plays the denial card there is no hope.
• Having the right culture in the company will help a recovering addict.
  • The Christmas party is not at a bar.
  • Do not ridicule the addict
• Opioid addiction can start with a prescription for pain because of an accident or the like
  • If you are wired for an addition your pain killer can set you off.
  • We are in an opioid epidemic in our country.
  • Opioid addicts have treatment that others don’t. They can go on an alternative drug to get their life back, their job back, their family back.
• Our reward system is designed, in our brains, to give us big rewards, a dose of dopamine. We can find ourselves finding alternative ways to provide us the dose of dopamine.
• If you expose yourself you will become; In Rob’s book he talks about ‘The Law of Exposure’. It is as reliable as the Law of Gravity
  • If you hang around bank robbers you will become a bank robber. If you hang around God-fearing men, you’ll become a god fearing man.
  • Don’t risk a relapse by hanging out in the wrong environment.
• The way out is you need to believe in yourself.
  • Myth: People believe that there is a moral shortcoming because you are an addict.
  • Addiction is a family disease.
  • The negative energy that destroys an addict’s life can be used to focus on recovery.
  • By healing the addict the family heals.
  • There is more going on than just a lack of willpower or corruption of a person.
• If you had an employee leave work to go for cancer treatment would your perception of the person going for addiction treatment be the same?
• The hard part of an addict is living life without.
  • 10% is the drinking – 90% is the thinking.
• Mental illness, driving people to self medicate.    

Link to National Drug-Free Workplace

Resources:

• A special thanks to  Matt Fanslow, Rob Rowsell, Tanner Brandt and Eric Ziegler for their contribution to the aftermarket.
• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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Subscribe to a mobile listening app HERE.