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Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Technician Mentoring [THA 279]

Carm Capriotto, AAP — Thu, 09 Jun 2022 05:15:00 +0000

There are business coaches for shop owners, service advisors, COO’s and managers. But what about technicians? Training events are critical for everyone in your shop, but one on one technician mentoring at your facility is unrivaled. Find out the benefits of bringing a trainer in specifically to teach your team.

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Eric Ziegler, EZ Diagnostic Solutions. Eric’s previous episodes HERE.

Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE.

Tara Topel, Topel’s Service Center Inc. Tara’s previous episodes HERE.

Key Talking Points

After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours.
Pick an area to focus on- like a business coach for your technicians. Start from the ground floor
Similar to case studies- using cars to teach and diagnose at the same time
Training- collective education on a subject matter
Trainer and technician bond when you’re in the shop
Logistically easier having in house than traveling for training
Assessments of every technician with 1 trainer
Fosters open and receptive culture
The relationship between techs and Scott and owners and Scott is valued and appreciated. He gets to know them and can determine strengths and areas for growth. The collaboration as a team is increased as well.
Documenting/journaling for technicians to reference past jobs

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More Time. More Profit. Shop-Ware Shop Management getshopware.com

Women In Auto Care 2022 Conference – Tracy Capriotto [RR 739]

Carm Capriotto, AAP — Tue, 26 Apr 2022 05:15:00 +0000

Not sure if you know that my daughter Tracy joined our media company and quickly signed on to our purpose to Advance the Aftermarket. She has made a great impact and helped to create the Aftermarket Radio Network. I’ve been encouraging her to find her stride and do her own podcast episode. Well here it is and she shares with you a personal story at the Women In Auto Care Conference in the Spring of 2022. Together we’ve attended ASTE, AAPEX, Vision, the Big Event, and others but this experience, she shares with you, is her first solo event and podcast. Get to know Tracy and see how proud I am to have her join the Aftermarket’s Premier Podcast. Many, I know, will relate to her story.

Watch Video HERE

Key Talking Points

Speakers: Olivia Newton, Sherron Washington, M.A., Danielle Sonnefeld, Gabrielle Hopkins, Anne Coffin, AAP, Jill Trotta, Kim Nolan, Savannah Sprague, Olivia Newton, Cheryl Thompson, Tammy Tecklenburg, Tara Topel, Tamara Ghandour, Casey Beck, Jessica Hinman, Kathleen Long, Milagros Mendez

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Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

Women of the Year Awards 2021 [RR 709]

Carm Capriotto, AAP — Tue, 11 Jan 2022 05:15:00 +0000

Auto Care Woman of Excellence

This award is presented annually to a woman who is a Women in Auto Care member and who has provided recent outstanding contributions to the auto care industry while demonstrating role model behaviors, leadership and commitment to the advancement of women. She is considered a rising star in the industry.

2021 Winner:   Anne Coffin, Director of Information Technology, Aftermarket Auto Parts Alliance, Inc

Auto Care Woman of the Year

This award is presented to a woman who is a leader, mentor, and role model who has made significant and outstanding contributions to the auto care industry.

2021 Winner:  Jilynna Greene, VP, Field HR Operations, AutoZone

Female Shop Owner of the Year

This award is presented annually to an outstanding female shop owner who demonstrates role model behaviors, leadership and commitment to the advancement of women.

2021 Winner:  Tara Topel, Owner, Topel’s Service Center, Inc

(See below for bio’s)

Key Talking Points

Field operations- supply chain, talent acquisition
Challenge- candidates have more options than ever with increased wages/flexibility. Environment and leadership creates an atmosphere that people want to stay in
Coach/support person- it’s not an expense, its an investment for your business
Community- technical/high school
CADIA- center for automotive diversity advancement, there are underrepresented communities with potential. Safe area to ask the tough questions.
Every level and every role needs to have a professional designation
Girl Scouts- “Girl Event” 1,000 girl scouts with vendors and organizations
Be visible and loud in your community- think about ‘career day’ at school, how many women are involved?
The target audience is men- improving the business collectively with women leaders
Impostor syndrome- overcome it and have the confidence to have a seat at the leadership table.
Mentorship- Have one and be one. 85% of most promotions and development is from mentorship. Women are often mentored the least. Mentor happens naturally every day.
“Just be cute or be a leader?”
Female customers- over 50%, customers know their car better than anyone else, scheduling is key
Discrimination against women on the counter is still prevalent- continue to provide customer service.
There is still a lot more work to be done by women in the industry

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