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THA 043: Book Club – Favorite Books That Have Made Me A Better Leader/CEO

Carm Capriotto, AAP — Wed, 29 Nov 2017 10:15:04 +0000

Helping automotive aftermarket professionals improve; one lesson at a time.

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals.

Watch like a DOCUMENTARY … Learn like a SEMINAR.

The Academy Panel:

Jude Larson is the president, owner and lead consultant for JML Real Solutions. He is a frequent speaker and trainer at industry events. Jude has vast business experience including being a highly successful service advisor, the owner and operator of a hybrid online and print marketing company, a top performer in the financial industry, and a record-setting career in retail management. Jude uses his rich experience and business success as he consults, trains and coaches results-focused solutions with clients. Jude is also a shop owner. Listen to Jude’s Episodes HERE.

Joe Hanson owns Gordie’s Garage. Joe has attended Management Success, NAPA training, Lawrence Tech University and most recently he is a member of the RLO 20 Group 13. He has earned his ASE C1: Automobile Service Consultant Certification. Under his father’s leadership, he has seen what it really takes to make a business like this work. Listen to Joe’s Episodes HERE.

Joe Valind is from Auto Safety Center in West Bend, Wisconsin. As a high school senior Joe got his first automotive mechanic job in September 1995 through his high school co-op program. As the Lord’s providence would have it, the placement was with Roger Berth at the Auto Safety Center. (The shop he owns today)

Joe’s shop has 9 bays, 5 lifts, 3 technicians and specializes in Honda/Acura, Toyota/Lexus, however, services most makes and models. Listen to Joe’s Episodes HERE.

BOOKS DISCUSSED IN THE EPISODE

Jude Larson

The Power of Vulnerability by Brene Brown
If How Too’s Were Enough We Would All Be Skinny, Rich And Happy by Brian Klemmer
Leadership and Self Deception – The Arbinger Institute

Joe Valind

The 21 Irrefutable Laws of Leadership by John Maxwell
Entreleadership by Dave Ramsey
Extreme Ownership How US Navy Seals Lead and Win by Jocko Willink and Leif Babin

Joe Hanson

The Compound Effect by Darren Hardy
Personality Plus – How to Understand Others by Understanding Yourself by Florence Littauer
The Greatest Miracle in the World – YOU! By OG Mandino

Bonus books not discussed in the episode from Jude Larson

80/20 Sales and Marketing – Perry Marshall
Emotional Intellegence 2.0 – Travis Bradberry
The Flip Side – Flip Flippen
Getting Things Done – David Allen
Work the System – Sam Carpenter

Resources:

Link to ‘Books Page’ to see the books mentioned or discussed on the podcast.

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This episode is brought to you by Jasper Engines & Transmissions. When a car’s engine or transmission fails, it’s not the end of the road. A remanufactured drivetrain product from Jasper Engines & Transmissions will give your car a new lease on life. JASPER has over 2000 Associates, three manufacturing facilities, two distribution centers and 45 branch offices across the country. They’re all working to produce, transport and deliver the perfect product. That’s what they do best… keep customers happy. Visit jasperengines.com

THA 034: Nine Tips For a Better Work Life Balance

Carm Capriotto, AAP — Wed, 27 Sep 2017 09:24:34 +0000

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals.

Watch like a DOCUMENTARY … Learn like a SEMINAR.

Helping automotive aftermarket professionals improve; one lesson at a time.

Academy Panel:

Greg Skolnik is owner at Motor Works, Inc. in Rockville, MD. He is certified as a Master Automobile Technician and holds the prestigious L-1 advanced engine performance and emission analysis certification. Greg also received his (AMAM) degree from the Automotive Management Institute. Listen to Greg’s episodes 46, 63 and 69 (E-Myth) and Academy Improving Customer Loyalty, Academy Getting Things Done.

Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq ft shop has 21 lifts with two flats per lift.

Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry in Episode 35, Episode 69 (E-Myth) and the 100^th retrospective.

Joe’s shop has 9 bays, 5 lifts, 3 technicians and specializes in Honda/Acura, Toyota/Lexus, however, services most makes and models. Listen to Joe in Episode 67 and 73.

Talking Points:

If you want Work-Life Balance, first, you have to BELIEVE that it’s possible. Once you believe that it’s possible, you must DECIDE that is what you want and set your INTENTION to make it so. Then design your life around it.
- You must schedule your time on a calendar
Balance is important because you don’t want to be the richest guy in the graveyard. In other words… how much is enough?
- Commit to doing good things for yourself… hiking, swimming, biking, NOT smoking, etc.
Purpose: Knowing your purpose allows you to delegate.
- Do your job and do it well. – Bill Belichick
Priority- “Our actions display our priorities regardless of what we say.”
- Good is the enemy of great. Jim Collins
Pay attention to your spouse and children. Use reminders each week to stay on top of your family commitments.
- We all know somebody who has lost their relationship to the inevitable “rub” between your responsibilities as a business owner and as a father/spouse.
- In some cases, the business becomes “the other woman”.
Greg Skolnik plans 12 key areas of his life every Monday morning so he can give attention to them each week.
You get to start over tomorrow morning.
‘Teach your people to fish and they can feed themselves for the rest of their life.’
Plan: Preparing your day makes it productive.
- Create a task list.
- OK if you don’t get everything done.
- OK to add to list during the day.
- Review your accomplishments at the end of the day.
Be in the present, 100%.
- Be in the moment.
- When you are at work, be at work.
- When you are with your spouse, be with your spouse.
- When you are with your kids, be with your kids.
- Those are unwritten “laws” that should never be compromised.
Jerry Kezhaya’s Five Fs: “Faith, Family, Fitness, Finances, Fun”
Give yourself 90 minutes. Get out of the shop. Turn off your phone. Go to the library and spend ninety minutes of pure productive time. (Jerry Kezhaya). Compare the productivity at the library vs your workplace and see who is stealing your time.
- Swim laps, walk in the woods (get tree energy), get exercise and find your quiet moment. (Greg Skolnik)
Understanding of your place (your shop’s culture) and how it relates to your client’s extended family circle.
We might never realize how important you were to a client until you hear about it at their eulogy.
Do not have the Messiah complex that makes you the most important part of your business.
- Resolve to find freedom.
- Systems and processes will sustain the business without you.
- Many started their freedom because they wanted freedom.
  - It became a jail.
- Acknowledge your level of spirituality, why you are where you are and do what you do every day.
Books Mentioned:
- The E-Myth Revisited from Michael Gerber
- The 21 Irrefutable Laws of Leadership from John Maxwell
A powerful story from Jerry Kezhaya on coloring 2,500 Merlin drawings and how every version was different. That proved to Jerry that there are 2,500 different ways to color a drawing and that there are countless solutions to everyday problems.
4 day work week? How? Just do it. (Greg Skolnik’s business is open 4 days a week)
Make the choice what you are going to be. Be the master of your business. Be the master of your family when you are with them.
No one has ever said from their deathbed that they spent more time at work.

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RR 073: Charitable Initiatives in the Automotive Aftermarket

Carm Capriotto, AAP — Tue, 22 Dec 2015 08:00:02 +0000

Watch the replay below or listen to the audio only podcast when you are traveling, commuting or when you can’t be in front of a screen. The podcast is available on iTunes, Stitcher Radio and of course listen below.

Charity starts at home. Automotive Aftermarket Charitable Initiatives peer discussion.

Here’s what’s in store:

How Joe, Jeff and Mike’s charitable efforts provide hope for so many tough situations

That you must lead with your heart

That giving, for these entrepreneurs, is what stands out at the end of the day that gives them the most reward

Compare your efforts, pick up a new idea or start your philanthropic program today.

There is a lot of community support by service professional entrepreneurs in this great industry and I congratulate and commend you for your efforts. Carm

Guest Bio’s:

Joe Valind

In May 2005 Joe and wife Jessica became the proprietors of the Auto Safety Center in West Bend, Wisconsin. Joe is a 20 year industry veteran that employs 3 technicians has 5 lifts and 9 bays. He specializes in Honda/Acura, Toyota/Lexus but services most makes and models with a focus on tires. Joe Valind is not only an ASE Certified tech but also a certified Service Consultant. Joe’s philanthropy includes support of ‘See Of Hope- crisis pregnancy center’.

Listen to a great interview with Joe on episode 67.

Jeff Matt

Jeff Matt owner and founder of Victory Auto Service & Glass, a family-owned, award-winning auto repair and auto glass business with six locations in Minnesota and Florida. Jeff in business since 1997 in a suburb of Minneapolis has now expanded to six with more than 40 employees.

Jeff knew from the beginning he wanted to use his skills to be a blessing to those in his community by providing free and low-cost repairs to those in need. In 2003, Victory Auto began to partner with Minnesota non-profit Free to Be, Inc.(which was recently re-named Cars For Neighbors) to provide free and discounted auto services to individuals and families suffering from financial hardships in Anoka County. Since then, Victory Auto has donated in kind more than $500,000. Jeff has also donated dozens of cars and thousands of dollars in repairs over the years to individuals in need in his community who were brought to his attention.

In 2011, Jeff received an Eleven Who Care award from local Minnesota TV station KARE 11 for his charitable work with Free to Be. Victory was named a 2014 Top Shop by Motor Age magazine, and they just received the 2015 Minnesota Business Ethics Award. Catch a very in-depth interview with Jeff Matt in episode 48.

Mike Davidson

Mike Davidson is from Parkway Automotive in Little Rock, Arkansas and been in the industry for 31 years and a business owner for 18. His team includes 6 techs who support eight lifts and 7 bays with a shop foreman two service advisors and an estimator.

Mike is an AMI graduate, an ASE Master Technician. Mike tells all about his great business in episode 52, really worth the listen! This episode is chock full of great take-a-ways including his hiring program called ‘hiring for keeps’. Learn how it made a huge impact on his hiring methods and practice. Mike works with the Crisis Pregnancy Center of Arkansas. Listen to Mike in his own entrepreneur interview in episode 52.

RR 067: Joe Valind from Auto Safety Center

Carm Capriotto, AAP — Tue, 01 Dec 2015 07:00:44 +0000

As a high school senior Joe got his first automotive mechanic job in September 1995 through his high school co-op program. As the Lord’s providence would have it, the placement was with Roger Berth at the Auto Safety Center. (The shop he owns today) In January 1996 Joe graduated from West Bend East High School and began working full time at Auto Safety Center.

Roger was a great mentor and Joe learned a great deal during his time there. Joe quickly recognized his obsession with cars and a personal goal to own his own shop. He attended Moraine Park Technical College of Fond du Lac and received a degree in Automotive Technologies. At the time Auto Safety Center did not do all aspects of auto repair so Joe moved to another shop to broaden his repair skills.

After a few years of gaining experience Joe decided the time was right to own his own business. He pursued purchasing a shop in West Bend but the deal fell through after several months of negotiations. The shop Joe was working at was closing and his hope of purchasing a shop was put on hold as he focused on finding a job.

Joe heard Roger at Auto Safety Center was looking for help and dropped in to see if the job was available. They hit off just like before and 15 minutes into their conversation Roger asked “Have you ever thought of going into business for yourself?” Joe replied “Funny you should ask”. It took another year and half to finalize the transaction but in May 2005 Joe and wife Jessica became the next proprietors of the Auto Safety Center.

The common characteristic throughout all the years and changes of ownership has been a commitment to customer satisfaction. From Ralph, then Roger, and now Joe the values of quality work, honesty, and integrity have remained unchanged. The business has 9 bays, 5 lifts, 3 technicians and specializes in Honda/Acura, Toyota/Lexus however services most makes and models.

This interview is jammed with great wisdom from Joe to include the inside on his strong culture. At the time of the interview Joe is searching long and hard for a quality A Tech, he talks of his challenge. He says that ‘leaders are readers’, and he shares two books that are very powerful reads for him. … see the show notes for the titles and authors. The episode is has a lot of perspective from Joe on success, advice, how he makes work/life balance happen, on developing people and corporate culture.

Books mentioned on the show:

God is my CEO by Larry Jullian
Mover Of Men And Mountains by R.G. Le Tourneau

http://autosafetycenterwb.com