Technology Series Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-category/technology/ Auto Repair Business Success Stories Mon, 20 Apr 2026 14:14:38 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Technology Series Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-category/technology/ 32 32 Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481] https://remarkableresults.biz/remarkable-results-radio-podcast/a481/ Fri, 17 Apr 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a479/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at the VISION 2026, this episode of Remarkable Results Radio features host Carm Capriotto in conversation with Lisa Coyle, Co-founder and CEO of Promotive, and Stacey Black, Account Manager at Promotive. Together, they unpack one of the most urgent challenges facing the automotive repair industry today: how to attract, hire, and retain top talent in an increasingly competitive and fast-moving market.

What the Episode Covers:

The “Ghosting” Problem in Hiring:

  • Why candidates are applying to 15-20 shops at once
  • How speed of response determines who wins the hire
  • The growing impact of declining soft skills like communication and accountability

The Role of Shop Culture in Retention

  • Why culture must be intentional, not assumed
  • Simple, low-cost ways to build connection and loyalty
  • Ideas like celebrating milestones, supporting families, and investing in training
  • How strong culture reduces turnover and attracts better talent

Introducing “Paige” The Industry’s First AI-Powered Recruiting

  • Promotive’s virtual recruiter designed for the automotive industry
  • Instantly engages candidates via text after they apply
  • Conducts a guided, conversational pre-screening interview
  • Captures key data: experience, commute, current benefits, and pay expectations

A Live Demo of AI in Action

  • Carm roleplays as a technician to demonstrate Paige’s capabilities
  • Shows how natural, fast, and effective the process is

The 24/7 Hiring Advantage

  • Why candidates often apply after hours, and how Paige captures them in that moment
  • Real-world success, including dozens of completed interviews over a holiday weekend
  • Faster engagement leads to fewer drop-offs and better-qualified candidates

Hiring today requires more than posting a job and waiting. The shops that succeed are the ones that move quickly, communicate clearly, and create a culture people want to be part of. By combining intentional leadership with innovative tools like AI recruiting, you can reduce friction in the hiring process, improve retention, and ultimately build a stronger, more committed team.

VISION Hi-Tech Training and Expo: https://visionkc.com/

Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/
Lisa Coyle and Stacey Black, https://gopromotive.com/ 

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

 

 

]]> Batman Needs a Robin: Meet Your Shop’s New Sidekick Ninja App [THA 479] https://remarkableresults.biz/remarkable-results-radio-podcast/a479/ Fri, 03 Apr 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a478/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at VISION 2026, host Carm Capriotto is joined by Jeremy Glassco of AppFueled and shop owner Joe Schindler to explore how auto repair shops can better connect technology with customer engagement.

Glassco introduces the concept of the “App Gap,” explaining that while consumers frequently engage with apps from major brands, auto repair shops struggle with adoption because customers only download apps they trust or see immediate value in. To bridge this gap, he emphasizes delivering clear incentives and meaningful engagement.

A key innovation discussed is “Sidekick Ninja,” a Chrome extension tool that complements the shop’s management system by surfacing real-time customer insights, including communication history, profile data, and available offers, directly within the advisor’s workflow. This integration ensures no missed follow-ups, rebates, or opportunities to enhance the customer experience.

Schindler also highlights strategies to protect shop profitability, including gamifying customer engagement within a shop app. By rewarding users for actions such as adding vehicle details or personal information, shops can gather valuable data while encouraging deeper engagement.

Ultimately, the episode reinforces that when technology is used to enhance, not replace, the human connection, shops can create better experiences, stronger relationships, and more consistent growth.

https://www.appfueled.io/sidekick-ninja

VISION Hi-Tech Training and Expo: https://visionkc.com/

Jeremy Glassco, Founder, App Fueled

Joe Schindler, Schindler’s Garage, Floyds Knobs, IN

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

 

 

]]> Smart Glasses in the Shop: Inside NAPA Autotech’s XcceleratoR Training [THA 478] https://remarkableresults.biz/remarkable-results-radio-podcast/a478/ Fri, 27 Mar 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a477/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at VISION 2026, host Carm Capriotto sits down with Matt Crumpton, Director of Program Development at NAPA Auto Care, and Robin Cowie, Creative Technologist, to explore the official rollout of NAPA’s Extended Reality (XR) training program.

The conversation centers around solving some of the industry’s biggest challenges: the ongoing technician shortage, the high cost of tools for new hires, and the need to get technicians productive and billable faster. By leveraging immersive technology that feels familiar to younger generations, NAPA is creating a pathway for new technicians to build skills and confidence in a low-risk, high-impact learning environment.

The XR ecosystem is built around three core technologies. Virtual Reality (VR) delivers immersive, point-of-view training with over 50 lessons focused on essential shop skills, reinforcing the idea that “brakes pay bills.” Using a structured “teach five, test five” approach, technicians develop muscle memory before ever working on a live vehicle. Mixed Reality (MR) bridges the gap between virtual and physical by combining real tools with guided digital overlays, allowing for hands-on practice with built-in support. Augmented Reality (AR) smart glasses bring the technology directly into the service bay, giving technicians instant, voice-activated access to critical information like torque specs, keeping them focused on the vehicle and saving valuable time on every job.

Looking ahead, the platform continues to evolve. Future integrations are expected to include shop management systems, Identifix, and digital vehicle inspections, enabling fully hands-free workflows and even customer-facing video communication directly from the bay.

After successful testing with early adopters, NAPA officially announced at VISION 2026 that its XR training packages are now available for general purchase, offering shops a powerful new way to train, support, and retain the next generation of technicians.

https://napaxccelerator.com/

VISION Hi-Tech Training & Expo: https://visionkc.com/

Matt Crumpton, Director of Program Development, NAPA Auto Care

Robin Cowie, Creative Technologist, AI, VR, AR, Content Producer/Director. https://skillmaker.ai/

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

 

 

]]> Own the Technician Shortage: How One Shop Owner is Transforming Industry Recruitment [RR 1083] https://remarkableresults.biz/remarkable-results-radio-podcast/e1083/ Tue, 17 Mar 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1082/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

In this episode, Carm Capriotto speaks with Chris Machado, founder of XGen Academy, about a bold new approach to solving the automotive technician shortage.

Machado has developed an intensive 16-week training program that blends virtual reality simulations, classroom learning, and hands-on shop experience to accelerate the development of new technicians. At the core of the academy’s philosophy is the “reverse funnel,” which attracts a wide pool of young talent and progressively refines their skills toward professional mastery.

The program goes beyond technical instruction. Through its “Reality Hub,” students also learn essential life and workplace skills, including financial literacy, professionalism, and ethics.

By modernizing the training experience and making automotive careers more appealing to younger generations, Machado aims to build a scalable model that can be replicated nationwide, offering a proactive, high-tech solution for developing the industry’s next generation of technicians.

XGen Academy: https://xgened.email/

Chris Machado, Circle M Tire & Auto and Circle M Truck Repair Bakersfield, CA.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm


 

 

 

 

 

 

 

 

 

 

 

 

]]> A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062] https://remarkableresults.biz/remarkable-results-radio-podcast/e1062/ Tue, 21 Oct 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1061/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Joe Marconi, former shop owner, Elite Worldwide coach, is defining the challenge in today’s automotive aftermarket: the need for specialization.

The End of the Generalist Era
– Modern vehicles are too complex for the “all makes, all models, all repairs” approach. Marconi shared that when he tried doing everything—from transmission rebuilds to diagnostics—profitability disappeared. The time, training, and tooling required simply didn’t make sense.

Specialization: The Smarter Path Forward
– Like medicine’s cardiologists and neurologists, automotive professionals must focus their expertise. Specialization boosts productivity, profit, and performance while creating better outcomes for customers.

Redefining Professionalism and Language
– Replace “mechanic” or “tech” with “technologist” or “specialist.”

– Use precise titles like “calibration specialist” to build client confidence.

– Adopt “Essential Skilled Occupation (ESO)” to better reflect the professionalism of today’s technicians.

Building Career Paths and Attracting Talent
– Specialization creates clear career pathways and helps combat the technician shortage, offering young people a profitable, purpose-driven alternative to a four-year degree.

Listeners can explore Carm’s evolving document, The Rise of the Specialist—now in its 23rd version—online. https://remarkableresults.biz/rise

Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

 

 

 

 

 

 

 

 

]]> Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061] https://remarkableresults.biz/remarkable-results-radio-podcast/e1061/ Tue, 14 Oct 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1060/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Scott Brown shares his insights on key challenges in the automotive aftermarket, including ADAS, EV maintenance, and industry adoption.

ADAS Calibration and Liability
Scott emphasizes the importance of proper ADAS calibration, required by manufacturers after certain repairs. Skipping it exposes shops to liability, and he advises refusing jobs if required calibration is declined. Despite its necessity, the industry adoption is low.

EV Tooling and Safety
While basic shop tools suffice for many EV services, high-voltage work demands safety training and PPE.

Looking Forward
Using his aviator metaphor of “runway,” Scott stresses that shops must evolve, specializing in ADAS and EV maintenance to stay competitive as EVs become the future of mobility.

Scott’s insights make one thing clear: the automotive industry is changing fast, and shops that embrace ADAS and EV expertise now will be the ones leading the market tomorrow. Staying informed, trained, and prepared isn’t just smart—it’s essential for long-term success.

Scott Brown, Founder of Diagnostic Network. Scott’s previous episodes HERE.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

 

 

 

 

 

 

 

 

]]> Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436] https://remarkableresults.biz/remarkable-results-radio-podcast/a436/ Fri, 06 Jun 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a435/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Matt Crumpton, Director of Program Development, NAPA Auto Care

Robin Cowie, Creative Technologist AI, VR, AR, content Producer/Director. https://skillmaker.ai/

Daryll Caughron, NAPA Autotech Training

Jim Przybylski, NAPA Autotech Training

Show Notes:

  • Watch Full Video Episode
  • https://napaautotechxccelerator.com/
  • Robin Crowley’s Background (00:01:30)
  • Virtual and Augmented Reality Experiences (00:03:53)
  • Partnership Development (00:05:09)
  • Industry Challenges (00:07:00)
  • Accelerated Training Concept (00:08:22)
  • Recruitment and Apprenticeship Programs (00:09:40)
  • Assessment in Training (00:10:13)
  • Importance of Skill Assessments (00:15:37)
  • Immersive Learning Experience (00:16:42)
  • Gamification in Training (00:17:34)
  • Phygital Learning Concept (00:18:38)
  • Certification and Progress Tracking (00:19:43)
  • Technician Skill Refreshers (00:23:00)
  • Feedback from Auto Care Council (00:24:17)
  • Tech Assist Overview (00:25:07)
  • Efficiency and Workflow Improvement (00:27:24)
  • Tech Support Integration (00:28:35)
  • Structured Data Utilization (00:31:01)
  • Dad’s Influence on Learning (00:32:10).
  • Program Launch Details (00:34:27)
  • Target Launch Timeline (00:37:23)
  • Continuous Improvement (00:40:05)
  • Industry Challenges and Opportunities (00:42:27)
  • Integration with Robotics (00:43:58)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434] https://remarkableresults.biz/remarkable-results-radio-podcast/a434/ Fri, 23 May 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a432/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, this conversation dives into the realities of emerging automotive technologies, especially ADAS (Advanced Driver-Assistance Systems). The discussion emphasizes the critical need for proper calibration procedures, equipment, and technician training to keep pace with rapidly evolving tech. From static vs. dynamic calibrations to the integration of AR/VR tools, the panel explores the industry’s struggles to adopt new technology and the personal traits, like hyperfocus, needed to thrive in today’s complex diagnostic landscape. The takeaway: adaptation, education, and investment are no longer optional; they’re essential for staying competitive.

Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Show Notes:

  • Watch Full Video Episode
  • Introduction to Town Hall Academy (00:00:00)
  • NAPA’s 100-Year Legacy (00:01:19)
  • Emerging Technologies in Automotive (00:04:29)r.
  • ADAS Calibration Challenges (00:08:06)
  • Industry Ignorance Towards ADAS (00:11:11)
  • Frustration with Industry Changes (00:13:01)
  • Fear of New Technologies (00:14:44)
  • Calibration Concerns (00:18:06)
  • Dynamic Calibration Challenges (00:18:19)
  • Legal Implications of Calibration (00:20:02)
  • Tire Repair Liability (00:20:25)
  • Importance of Following Procedures (00:21:24)
  • ADAS Responsibility (00:24:01)
  • Collaboration Among Shops (00:25:40)
  • Cost of Living Awareness (00:27:16)
  • Spinning Plate Syndrome (00:31:06)
  • ADHD and Hyperfocus (00:35:27)
  • Job Security and Continuous Learning (00:41:02)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> Thermal Management: The Future of Automotive Refrigerants and Technology [THA 422] https://remarkableresults.biz/remarkable-results-radio-podcast/a422/ Fri, 28 Feb 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a421/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this episode dives into the evolving world of thermal management in vehicles. Our panel discusses the shift from traditional air conditioning to a more advanced approach, driven by the growing complexity of modern vehicles, especially EVs. They explore why maintaining optimal temperatures for batteries, electric motors, and other components is just as critical as passenger comfort. The conversation also covers alternative refrigerants, particularly blends, as a way to boost efficiency, reduce environmental impact, and adapt to changing battery technologies. With these advancements, the need for technician training and industry adaptation is greater than ever. Our experts emphasize the importance of collaboration across the industry to ensure a smooth transition and deliver effective solutions for both OEMs and aftermarket service providers.

Adam Kimmel, Koura, adam.kimmel@orbia.com

Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

Chuck Abbott, Global Marketing Manager, Koura

Show Notes

  • Watch Full Video Episode
  • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
  • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
  • Koura: https://www.kouraglobal.com/
  • Honeywell: https://www.honeywell.com/us/en
  • Introduction and Sponsors (00:00:00)
  • Evolution of Thermal Management (00:02:28)
  • Consultative Role of Shop Owners (00:02:10)
  • Rise of Thermal Management Specialists (00:03:08)
  • Importance of Battery Temperature Control (00:03:46)
  • Impact of Electric Compressors (00:05:45)
  • Training on Thermal Management (00:12:19)
  • Future of Refrigerants (00:09:52)
  • Concerns with Flammable Refrigerants (00:11:04)
  • Thermal Management in Electric Vehicles (00:14:04)
  • Training Demand for Electric Vehicle Systems (00:15:26)
  • Battery Chemistry and Future Developments (00:17:02)
  • Shifting Priorities in Funding (00:18:27)
  • Changing Thermal Management Needs (00:18:57)
  • Service Recommendations for Blends (00:19:18)
  • Collaboration in Industry (00:19:58)
  • New Components in AC Systems (00:20:50)
  • Complexity of Thermal Management Systems (00:22:15)
  • Career Opportunities in Automotive Technology (00:23:06)
  • Investing in New Refrigerant Machines (00:24:30)
  • Consumer Benefits of Blend Refrigerants (00:25:05)
  • Leakage Characteristics of Blends (00:26:14)
  • Future of Refrigerant Machines (00:27:35)
  • Importance of Thermal Management Knowledge (00:29:02)
  • Final Thoughts on Education and Collaboration (00:32:57)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> Artificial Intelligence: Friend or Foe? A Shop Owner’s Guide [THA 417] https://remarkableresults.biz/remarkable-results-radio-podcast/a417/ Fri, 24 Jan 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a416/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Discover how to harness AI tools effectively in business with two experts from Optimize Digital Marketing. They share practical tips on using AI to streamline operations, generate creative marketing ideas, optimize SEO, and improve customer interactions—all while maintaining a personal touch. Learn how to balance AI’s efficiency with human creativity and judgment, avoid pitfalls like bias and plagiarism, and make AI work for you without losing authenticity.

Doug Robison, Director of Sales and Partnership, Optimize Digital Marketing 

Jordan Greene, Director of Product and Partner, Optimize Digital Marketing 

Show Notes

  • Watch Full Video Episode
  • Discussion on AI (00:00:00)
  • “Add You to It” Concept (00:02:13)
  • Cautions with AI Use (00:03:56)
  • AI in Customer Interactions (00:05:08)
  • Risks of AI Responses (00:06:18)
  • Personalization in AI Responses (00:07:29)
  • AI’s Evolution (00:08:26)
  • AI’s Historical Context (00:09:23)
  • Logistical Challenges of AI (00:12:09)
  • AI in Automotive Industry (00:13:11)
  • AI’s Role in Marketing (00:14:01)
  • Best Practices for Using AI (00:15:51)
  • Emotional Tone in AI Prompts (00:16:49)
  • Adapting AI for Different Roles (00:17:16)
  • Gemini AI and Source Validation (00:19:59)
  • Caution with AI Outputs (00:21:08)
  • AI’s Role in Enhancing Efficiency (00:22:05)
  • Plagiarism Concerns in AI Usage (00:23:00)
  • SEO and AI Integration (00:26:07)
  • Human Oversight in AI Use (00:29:09)
  • Veterinary Analogy in Customer Relations (00:34:29)
  • The Importance of Charging Appropriately (00:34:52)
  • AI as a Virtual Assistant (00:36:10)
  • Utilizing AI for Problem-Solving (00:37:25)
  • AI in Education (00:37:51)
  • Enhancing Communication with AI (00:39:07)
  • Efficiency Through AI (00:39:38)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> The Real Horsepower Behind Automotive Influencers [THA 408] https://remarkableresults.biz/remarkable-results-radio-podcast/a408/ Fri, 22 Nov 2024 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a408/

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today’s Class

Who are the innovative influencers of the automotive industry—the unsung heroes behind the tools and technology Technicians/Technology Specialists rely on every day?

“Most of the industry doesn’t realize that a large portion of technology used every single day came from a very small group of people that nobody knows.”

“They’re not the ones you see online. They’re not the ones that have Instagram or TikTok or anything like that. They’d rather figure the car out or how something works.”

Isaac Rodell, Auto Rescue Tools and Computers

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE
Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE.

Show Notes

  • Watch Full Video Episode
  • Advanced Fundamentals of Krispy Kreme Waffles with Isaac Rodell Video: https://youtu.be/7v1PwWYHPFA?si=cA-Ldx794hfOALLz
  • Industry Connectivity (00:02:21)
  • Client Communication During Events (00:03:51)
  • Impact of Competition (00:04:31)
  • Industry Support After Disasters (00:05:56)
  • Community Response to Hurricane Damage (00:08:12)
  • Teaching Experiences at the Conference (00:09:50)
  • Influencer Dynamics at Conferences (00:12:05)
  • Influence Beyond Fame (00:15:01)
  • Tools Shaping the Industry (00:15:51)
  • Development of New Tools (00:19:09)
  • Krispy Kreme Waffle Donuts (00:24:38)
  • Cooking with Waffle Irons (00:31:08)
  • Networking Importance (00:38:29)
  • Staying Current in the Industry (00:43:37)
  • Mobile Business Insights (00:44:12)
  • Diagnosing a New Vehicle Issue (00:45:02)
  • Access to Star Cases (00:46:54)
  • Importance of Continuous Learning (00:49:26)
  • Training Engagement Recommendations (00:50:32)
  • Challenges in Attending Training (00:52:14)
  • Understanding New Technologies (00:54:11)
  • Curiosity and Commitment to Learning (00:56:49)
  • After-Hours Learning (01:00:07)
  • Legacy and Mentorship (01:00:26)
  • Focus and Technology (01:05:08)
  • Honor and Code in Professionalism (01:07:15)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

 

 


 

 

 

 

 

]]> Unveiling At AAPEX 2024: Autel’s New Scan Tool And More! [FTR 112] https://remarkableresults.biz/ftr/f112-2/ Sat, 16 Nov 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/f112/

Thanks to our Partners, Shop Boss, and 360 Payments

Matt Fanslow discusses Autel’s latest innovations at AAPEX 2024, including Autel MaxiSys Ultra S2. The episode underscores the importance of trade shows for networking and discovering new technologies that enhance automotive diagnostics and repair efficiency.

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Show Notes:

Thanks to our Partners, Shop Boss, and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

 

 

]]> The Race to Electric: How Chinese Manufacturers are Changing the Game for Legacy Automakers [RR 989] https://remarkableresults.biz/remarkable-results-radio-podcast/e989/ Fri, 13 Sep 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/rr-988/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Derek Kaufmann, managing partner at Schwartz Advisors, discusses the transformative changes in the automotive industry, particularly the rise of electric vehicles (EVs) and the influence of Chinese manufacturers. Derek shares insights on China’s significant investments in EV technology and battery production, highlighting their impact on global market dynamics. The conversation also covers the challenges faced by legacy automakers in the U.S. and Europe, the competitive landscape of EVs, and the future of the automotive market.

Derek Kaufman, Managing Partner, Schwartz Advisors, Listen to Derek’s previous episodes HERE.

Show Notes

  • Watch Full Video Episode
  • China’s Market Impact (00:01:54) Derek predicts a complete transformation of global car markets due to Chinese competition in the next five years.
  • Strategic Moves by China (00:03:16) Discussion on China’s investment in EV battery minerals and production, establishing dominance in the EV market.
  • Chinese EV Companies (00:04:37) Derek explains the reduction of Chinese EV companies and the emergence of viable players in the market.
  • Chinese Exports and Global Competition (00:06:02) China’s rise as the top auto exporter and the implications for U.S. brands in global markets.
  • Sales Forecast and Market Shares (00:07:44) Overview of global vehicle sales, emphasizing China’s significant market share and future growth potential.
  • Comparative Vehicle Design (00:08:44) Discussion on the superior vehicle design and technology of Chinese manufacturers compared to U.S. automakers.
  • Tesla vs. Chinese Competitors (00:10:21) Derek compares Tesla’s Model Y with the Chinese XPeng G6, highlighting differences in pricing and technology.
  • Future of Domestic OEMs (00:16:30) Concerns about the future competitiveness of U.S. and European automakers in light of Chinese advancements.
  • Lessons from the Past (00:18:25) Derek draws parallels between the current situation and the 1970s Japanese auto market entry.
  • Embracing Chinese Manufacturing (00:21:01) Derek advocates for U.S. collaboration with Chinese manufacturers to enhance competitiveness and consumer choices.
  • Toyota’s Hybrid Strategy (00:22:18) Discussion on Toyota’s shift to hybrids and the importance of Tesla in the EV market.
  • Elon Musk’s UFO Development (00:22:51) Derek shares a fascinating claim about Elon Musk’s development of a high-speed UFO at SpaceX.
  • The Importance of EV Training (00:23:38) Emphasis on the necessity for aftermarket shops to embrace EV technology and training.
  • Derek Kaufmann’s Insights (00:24:37) Carm expresses appreciation for Derek’s vision in the automotive industry and suggests future discussions.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 

 

 

 

 

 

 

]]> The Most Overlooked ‘Power’ Tool: Unlocking Your SMS [THA 396] https://remarkableresults.biz/remarkable-results-radio-podcast/a396/ Fri, 30 Aug 2024 19:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a396/

‘Our shop managers, our shop owners, they don’t know what they have, and because they don’t know what they have, they don’t know how to use it to the fullest extent.’

This episode is packed with valuable advice for shop owners who want to maximize their Shop Management System and ensure their business runs seamlessly and profitably.

Learn More About:
Maximizing Your SMS: Many shop owners underutilize their SMS, treating it merely as an invoicing tool.

Inventory Control: Effective inventory management is crucial. Discover how simple tweaks can save you money and improve service efficiency.

Labor Matrix: Track and analyze labor efficiency with ease. Implement strategies that can lead to increased profitability.

Recommended Services: Tap into the maintenance market. Present recommended services effectively.

Don’t miss this engaging and informative discussion!

Jon Luttrell and Ben Dexter, NAPA TRACS

Show Notes

  • Watch Full Video Episode
  • A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945]: https://remarkableresults.biz/remarkable-results-radio-podcast/e945/
  • Common Issues with SMS (00:02:05) Widespread issues among shop owners regarding their lack of knowledge about shop management systems.
  • Understanding Labor Matrix (00:02:30) The importance of understanding and utilizing the labor matrix feature in SMS.
  • Realization of SMS Capabilities (00:03:17) Ben describes the moment when shop owners realize SMS can influence profitability beyond invoicing.
  • Owner’s Role in Learning SMS (00:05:15) Discussion on the necessity for shop owners to be knowledgeable about their SMS and not delegate responsibility.
  • Absentee Ownership Challenges (00:06:25) The dangers of absentee ownership in effectively managing shop systems and ensuring accountability.
  • In-Person Training Benefits (00:11:54) Ben highlights the advantages of in-person training for accommodating different learning styles.
  • Key Features of NAPA TRACS (00:12:28) Ben discusses top features of NAPA TRACS that excite shop owners, including inventory control and labor matrices.
  • Inventory Control Insights (00:13:25) Ben emphasizes the significance of proper inventory management in enhancing shop profitability.
  • Proactive Inventory Management (00:16:02) Discussion on the importance of maintaining appropriate inventory levels based on market demand.
  • Client Service Rep’s Role (00:16:43) Jon discusses the value of having a knowledgeable client service representative to assist with inventory management.
  • Choosing the Right SMS (00:18:58) Emphasizes the need for local representation in selecting and customizing shop management systems.
  • Reflecting on 2023 (00:20:05) Encourages shop owners to assess their previous year and consider changes for improvement.
  • Profitability and Productivity (00:21:12) Explores the relationship between profitability and productivity in shop management systems.
  • Understanding Pricing and Labor (00:22:06) Discusses the importance of pricing strategies for parts and labor to increase shop profitability.
  • Utilizing Parts Matrix (00:23:30) Introduction of parts matrix profiles to simplify pricing.
  • Reporting and Accountability (00:25:01) Highlights the importance of reporting tools for tracking productivity and sales performance.
  • Dashboards for Quick Insights (00:26:45) Describes the use of dashboards to visualize performance metrics and accountability.
  • The Role of a Profit Coach (00:27:57) Stresses the necessity of having a profit coach for business accountability and growth.
  • Templates for SMS (00:29:09) Discussion on the availability of templates for parts and labor to aid new users.
  • User Control Over Features (00:30:57) Explains user flexibility in activating or deactivating features in the shop management system.
  • Human Element in Pricing (00:32:02) Discusses balancing scientific pricing with human judgment in service pricing.
  • Recommended Services (00:32:59) Focuses on effectively communicating recommended services to customers.
  • Maintenance Awareness (00:35:41) Encourages understanding the necessity of regular maintenance for vehicle reliability and safety.
  • Embracing SMS Tools (00:36:33) Concludes with the importance of actively using shop management systems for business success.
  • The Importance of User Feedback (00:36:53) Discussion on how passionate users have guided the development of the application.
  • Maximizing System Utilization (00:37:27) Encouragement for shop owners to explore and fully utilize their shop management systems.
  • Commitment to Training (00:37:53) Emphasis on knowing the SMS for effective shop management.
  • Acknowledgment of Sponsorship (00:38:18) Thanks to NAPA TRACS for sponsoring the podcast at an upcoming training event in North Carolina. ASTA EXPO: https://astaexpo.com/aste-classes/

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 


 

 

 

 

 

]]> Powering Up: Tracy Capriotto Explores EV Safety [RR 978] https://remarkableresults.biz/remarkable-results-radio-podcast/e978/ Tue, 06 Aug 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e978/

Thanks to our Partner, NAPA Auto Care

Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training dive into the fundamentals of electric vehicle safety. Key topics include personal protection equipment (PPE), the importance of glove safety and testing, and an introduction to using meters for EV systems inspection. Stay educated and inspired as you learn crucial EV safety insights from industry experts.

Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • Safety Protocol Introduction (00:00:26) Bill Weaver introduces basic safety protocols for working with electric vehicles.
  • Personal Protective Equipment (00:00:56) Discussion on the importance of personal protective equipment, particularly gloves, for EV safety.
  • Glove Sizing (00:02:16) Bill discusses glove sizing and the importance of proper fit for safety.
  • Importance of Glove Testing (00:04:31) Bill emphasizes the necessity of verifying the absence of voltage before removing gloves.
  • Pre-planning for EV Work (00:05:20) The importance of planning ahead when working with electric vehicles to ensure safety.
  • Glove Testing Demonstration (00:06:05) Bill prepares to demonstrate how to test the safety of gloves before use.
  • Inflation Method for Testing (00:06:24) Demonstration of inflating gloves to check for leaks and ensure safety.
  • Self-Sealing Feature of Gloves (00:07:46) Bill explains how gloves can self-seal around small leaks and the importance of testing.
  • Cleaning and Maintaining PPE (00:08:51) Discussion on how to clean gloves and tools to maintain their insulating properties.
  • Glove Replacement Guidelines (00:09:49) Bill outlines the timeline and process for glove replacement and testing.
  • Classifications of Gloves (00:10:45) Explanation of glove classifications and their voltage ratings for safety.
  • Glove Testing Responsibility (00:11:10) Discussion on the personal responsibility for tracking glove testing and maintenance.
  • Proper Storage of Gloves (00:12:13) Guidelines on how to store gloves to prevent damage and ensure safety.
  • Understanding Internal Shorts (00:16:59) Bill explains the concept of internal shorts in electric motors and the importance of insulation.
  • Insulation Testing Procedure (00:17:27) Demonstration of using a meter to test insulation between copper windings and steel components.
  • Voltage Testing Explanation (00:18:37) Bill describes the process of checking for shorts using a meter that sends out 500 volts.
  • Resistance Measurement (00:20:11) Testing the resistance of components to determine if they are functioning correctly.
  • Identifying Faulty Components (00:21:13) Bill demonstrates how to identify a dead short in a stator using the testing equipment.
  • Conclusion and Future Training (00:22:33) Tracy expresses gratitude and mentions upcoming training sessions at the Napa EV Ready Training Center.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

]]>