ASE Archives - Remarkable Results Radio

2026 Automotive Training Trends Every Professional Shop Owner Needs to Know [RR 1096]

Carm Capriotto, AAP — Tue, 16 Jun 2026 05:15:00 +0000

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

How are automotive technicians learning today, and who is investing in their future?

Matt Shepanek, President of the ASE Training Managers Council (ATMC), discusses the findings of the 2026 ATMC Benchmark Survey. The survey offers valuable insight into technician education, training preferences, emerging technologies, and the industry’s commitment to continuous learning.

The conversation highlights significant differences between dealerships and independent repair shops, reveals what technicians most want to learn, and reinforces why ongoing professional development remains essential in an era of rapidly advancing vehicle technology.

What You’ll Learn

How dealerships continue to lead the way in training investment, paying for technician education 85% of the time, while many independent technicians still share the cost or pay out of pocket.
Why Hybrid/EV systems and Electrical/Electronics training top the list of requested subjects as vehicle technology continues to evolve.
What the survey reveals about technician learning preferences and why hands-on, instructor-led training remains the gold standard despite the growth of online education.
The wide gap in annual training hours, from technicians receiving no structured education to others completing more than 56 hours each year.
Why continuous learning has become a business necessity, not an option, for shops hoping to remain competitive and profitable.

The 2026 ATMC Benchmark Survey reinforces a simple truth: the future belongs to technicians and shops that embrace lifelong learning. As vehicles become increasingly dependent on advanced electrical systems, software, hybrid technology, and diagnostics, professional development is no longer a luxury. Shops that invest in training, provide access to relevant education, and foster a culture of continuous improvement will be better positioned to attract talent, improve performance, and thrive in a rapidly changing automotive landscape.

Download the 2026 ATMC Benchmark Survey: https://bit.ly/4aOaigM

Matt Shepanek, President, ASE Training Managers Council (ATMC)

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

Visit the Website: https://remarkableresults.biz/
Subscribe on YouTube: https://www.youtube.com/carmcapriotto
Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
Join our Insider List: https://remarkableresults.biz/insider
All books mentioned on our podcasts: https://remarkableresults.biz/books
Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
Special episode collections: https://remarkableresults.biz/collections
Buy Me a Coffee: https://www.buymeacoffee.com/carm

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O’Neill. https://craigoneill.captivate.fm

Is Your Shop the Problem? Hard Truths from the Voice of the Technician Survey Results [RR 1084]

Carm Capriotto, AAP — Tue, 24 Mar 2026 05:15:00 +0000

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Host Carm Capriotto speaks with Jay Goninen, co-founder and president of WrenchWay, about insights from the 2026 Voice of the Technician Survey and what it reveals about the state of the automotive workforce.

Jay encourages shop owners to download the free report to uncover blind spots and start meaningful conversations with their teams. The data show that technicians strongly prefer a four-day, 10-hour workweek with no weekends, along with proper equipment, paid vacation, retirement benefits, and paid training.

While dealership technicians made up a larger share of respondents, independents stood out in workplace culture. 63% of independent technicians would recommend their shop to a friend, compared to 36% at dealerships, though dealerships scored higher in providing paid training. Across both groups, technicians favor an hourly wage plus bonus structure, which many feel better supports diagnosticians than traditional flat-rate systems.

The discussion also highlights a troubling trend: the industry’s Net Promoter Score dropped to -60 in 2026, signaling that many technicians would not recommend the profession to others.

To strengthen the talent pipeline, Jay discusses ASE Connects, a new initiative aimed at connecting shops with high school and technical school automotive programs to support them through mentorship, advisory roles, and community engagement.

Carm also advocates elevating the profession by shifting the language from “mechanic” or “technician” to “specialist,” emphasizing the expertise required to work on today’s vehicles.

Overall, the episode serves as a wake-up call for shop owners to use the survey insights to evaluate their culture, communication, and work environments, and to become employers technicians are proud to recommend.

https://wrenchway.com/resources/2026-voice-of-technician-survey-report/

Jay Goninen, Co-Founder and President, WrenchWay

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

The Chicken or the Egg Trap: Hiring and Marketing for Auto Repair Shops [THA 466]

Carm Capriotto, AAP — Fri, 02 Jan 2026 19:00:00 +0000

Thanks to our Partners, Shop Dog Marketing, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded Live at AAPEX 2025, this episode tackles the classic “chicken or the egg” challenge for auto repair shop owners: should the focus be on marketing to generate work or recruiting technicians to handle it? The answer is simple—both. Sustainable growth requires managing two throttles at once: marketing and recruitment. Neither can be set and forgotten.

Key takeaways include reframing the role as a high tech career with clear advancement paths, adopting an “always be recruiting” mindset, and not judging candidates by resumes alone. Many capable technicians want to move but are emotionally stuck due to fear, loyalty, or past instability. Long-term retention depends on engagement and making employees feel like part of the business, not just workers in it.

Consistency is critical, as marketing and recruiting take time to gain traction and lose momentum quickly when stopped. A shop’s website should double as a recruiting tool, confidently showcasing employees, culture, and benefits.

Ultimately, the challenge lies in the demanding nature of shop ownership. Owners tend to protect what’s working instead of continually investing in the systems—marketing and recruiting—that ensure long-term stability and growth.

Lisa Coyle, Co-Founder, Promotive: https://gopromotive.com/

Connor Tracy, KUKUI

Thanks to our Partner, Shop Dog Marketing

Shop Dog Marketing at Shop Dog Marketing.com. “Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Vehicle Service Experts: Resources, Strategy and Best Practices for Shops [THA 465]

Carm Capriotto, AAP — Fri, 26 Dec 2025 19:00:00 +0000

Thanks to our Partners, Shop Dog Marketing, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at AAPEX 2025, this episode features Tara Topel, the new president of Vehicle Service Experts (VSE), and Missy Stephens, Community Engagement Manager for the Auto Care Association.

The discussion highlights the rebranding of the Auto Care Association’s Car Care Professionals Network (CCPN) to VSE, reflecting the broader industry that includes heavy-duty vehicles.

Key initiatives include:

Resource Hub: An online center covering topics from shop coaching to ADAS best practices.
Industry Relevance: Translating Auto Care market data into actionable insights for shop planning.
Best Practices: The VSE council, currently 10–12 members, aims to grow to 15–20, compiling guidance on apprenticeships, ADAS, and more.

The episode also covers the Right to Repair movement. The association needs real-world examples where shops lacked access to data or support, to counter Congress’s claims. Shop owners can submit stories via a QR code on the Auto Care website and are encouraged to share their experiences by hosting legislators.

Get involved, share your experiences, and take an active role in shaping the policies that affect your shop and the entire industry.

https://www.autocare.org/networking-and-development/communities/car-care-professionals-network

https://www.repairact.com/

Thanks to our Partner, Shop Dog Marketing

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Thanks to our Partner, Pit Crew Loyalty

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

The Power of ASE Certification: 40% Better Productivity and 60% Fewer Comebacks [THA 463]

Carm Capriotto, AAP — Fri, 12 Dec 2025 19:00:00 +0000

Thanks to our Partners, Shop Dog Marketing, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at AAPEX 2025, ASE President Dave Johnson and AAPEX Shop of the Year winner Tom Palermo discuss the value, impact, and future of ASE certification. A major highlight: the U.S. Secret Service joined ASE on the AAPEX show floor, promoting technician careers and showcasing armored vehicles. Johnson notes that the Secret Service requires ASE certification for maintenance roles—proof that if it’s “good enough for the president’s car,” it matters for the whole industry.

Key topics include ASE’s updated test content based on real shop feedback, powerful data showing certification improves productivity and reduces comebacks and attrition, and the ongoing challenge of boosting consumer awareness. They also discuss increasing industry requirements for ASE, new certification efforts for Vehicle Security Specialists, and the continued push for professionalism in today’s high-tech automotive field.

Dave Johnson, President, ASE, National Institute For Automotive Service Excellence

Tom Palermo, Preferred Automotive Specialists in Philadelphia, PA. Tom’s previous episodes HERE

Thanks to our Partner, Shop Dog Marketing

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Thanks to our Partner, Pit Crew Loyalty

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

Carm Capriotto, AAP — Tue, 29 Jul 2025 05:15:00 +0000

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

This episode dives into the real challenges of technician retention and why it’s time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay structure designed to reward skill and dedication while keeping top talent engaged.

Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE

Show Notes

Watch Full Video Episode
Rise of the Specialist – A NEW Language Standard for Auto Repair Specialists: https://remarkableresults.biz/downloads/
Episodic Education (00:01:06)
Shop Expansion and ADAS Specialty (00:01:45)
Staffing Challenges and Work-Life Balance Shift (00:02:54)
From Mechanic to Technician to Specialist (00:05:22)
The Rise of the Specialist (00:06:22)
Educating Consumers on Complexity (00:07:56)
Recognition and Respect for Technicians (00:09:52)
Shift from Flat Rate to Work-Life Balance (00:10:24)
Craig’s New Pay Structure (00:12:47)
Bridging the Generational Gap (00:20:06)
Financial Transparency with Staff (00:21:03)
Personal Motivation for Change (00:23:34)
Recruitment and Retention Strategies (00:26:58)
Diverse Career Paths in Automotive (00:27:47)
The Power of Language: Calibration Specialist (00:29:05)
Educating Customers on Technical Systems (00:29:47)
Value of ASE Certification and Public Recognition (00:30:56)
Integrity and Problem-Solving in the Shop (00:32:09)
Training During Work Hours (00:35:34)
Overcoming Excuses and Owner Self-Reflection (00:37:09)
Peer Group Influence and Industry Change (00:39:40)

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
Subscribe on YouTube: https://www.youtube.com/carmcapriotto
Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
Follow on Twitter: https://twitter.com/RResultsBiz
Visit the Website: https://remarkableresults.biz/
Join our Insider List: https://remarkableresults.biz/insider
All books mentioned on our podcasts: https://remarkableresults.biz/books
Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
Buy Me a Coffee: https://www.buymeacoffee.com/carm
Special episode collections: https://remarkableresults.biz/collections
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Stop Eating Our Young: The Importance of Mentoring [THA 431]

Carm Capriotto, AAP — Fri, 02 May 2025 19:00:00 +0000

Thanks to our Partners, NAPA TRACS, and Today’s Class

Mike Coley and George Arrants from the ASE Education Foundation address the ongoing technician shortage in the automotive industry. They highlight the importance of education, mentoring, and industry involvement in developing career-ready talent. Coley discusses how ASE certification improves retention and productivity, while Arrants emphasizes the value technicians place on a positive shop culture and proper equipment. The episode urges shop owners to actively support schools, nurture entry-level talent, and create environments that promote long-term career development.

Mike Coley and George Arrants, ASE Education Foundation: https://www.aseeducationfoundation.org/

Show Notes:

Watch Full Video Episode
Technician Shortage Discussion (00:00:00)
Always Be Recruiting (00:03:43)
Hiring Challenges (00:05:07)
Importance of Career Path (00:06:17)
Understanding Technician Turnover (00:09:11)
Evaluating Technicians (00:14:11)
Engaging with Schools (00:15:27)
Importance of Brand Recognition (00:16:30)
Career Fair Engagement (00:18:41)
Understanding Young Workers’ Needs (00:22:00)
Role of ASE in Education (00:23:42)
Aligning Education with Industry Needs (00:26:54)
Impact of Accreditation (00:29:03)
Elevating Student Expectations (00:33:17)
Industry Accountability (00:34:14)
Success Stories in Education (00:36:24)
Turnover and Technician Shortage (00:38:12)
Benefits of ASE Certification (00:38:25)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

ASE Test Prep Explained [RR 1019]

Carm Capriotto, AAP — Fri, 27 Dec 2024 05:15:00 +0000

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Carl Borsani, the owner of ASETestPrep.com, discusses acquiring an ASE testing company in 2012 and transforming it into a comprehensive educational tool for technicians. Learn about the innovative approaches Carl has implemented to enhance ASE test preparation and automotive education, including the development of AutomotiveStudentTesting.com. He discusses the challenges technicians face in test preparation and highlights ASE Test Prep’s role in enhancing their skills and knowledge through innovative educational resources.

Carl Borsani, ASE Test Prep

Show Notes

Watch Full Video Episode
Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit
ASE Test Prep:https://asetestprep.com/
Vision for ASE Test Prep (00:03:05)
Certification Importance (00:08:07)
Expansion of Test Areas (00:08:39)
Subscription Model Explanation (00:11:14)
Test Preparation Strategies (00:12:29)
Integrity of Certification (00:13:48)
Financial Considerations for Testing (00:14:20)
Pre-Employment Assessment (00:18:28)
Pre-Employment Screening Tool (00:18:37)
Testing Process and Reporting (00:19:39)
Student Testing Interface (00:21:39)
Instructor Support and Reporting (00:23:34)
Identifying Struggling Students (00:24:36)
Teaching Test-Taking Skills (00:25:03)
Comparison with ASE Certification (00:29:46)
Educational Challenges and Funding (00:31:09)

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX – Now more than ever. https://www.aapexshow.com/

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

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-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Will Automotive Certifications Reshape Insurance Policies? [THA 411]

Carm Capriotto, AAP — Fri, 13 Dec 2024 19:00:00 +0000

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today’s Class

Take a dive deep into the significance of ASE certifications, how certifications might lead to lowered insurance policies in the future, and the importance of continuous education and proficiency testing. The discussion also covers the potential of AI in certification processes and the role of insurance and regulatory bodies in ensuring safety and competency in auto repairs.

Dave Johnson, President, ASE, National Institute For Automotive Service Excellence

Scott Brown, Founder of Diagnostic Network. Scott’s previous episodes HERE.

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE
Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Show Notes

Watch Full Video Episode
Matt Fanslow: Another ASE Rant [E091]: https://mattfanslow.captivate.fm/episode/091
Matt Fanslow: ASE Renewal App Rant [E105]: https://mattfanslow.captivate.fm/episode/105
Dave Johnson’s Background (00:01:17)
ASE Certification Benefits (00:03:41)
Importance of Technician Competency (00:07:21)
Credentialing vs. Certification (00:11:20)
Insurance and Certification Concerns (00:17:20)
Legal Implications of Certification (00:19:02)
ASE certification and insurance risk (00:20:57)
Impact of natural disasters on insurance (00:21:23)
Liability and technician competency (00:22:20)
John Eagle case implications (00:23:01)
Voluntary certification significance (00:24:49)
Legal defensibility of credentials (00:25:38)
Proficiency in technician training (00:26:44)
Insurance benefits of certification (00:28:37)
Industry collaboration for standards (00:30:29)
Continuing education challenges (00:35:12)
Renewal app for ongoing learning (00:37:05)
Microlearning in Training (00:40:10)
Personal Growth Through Learning (00:40:47)
AI in Automotive Interviews (00:41:04)
Credentialing Challenges (00:42:06)
Call for Industry Improvement (00:42:43)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

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The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

The Greatest Shift in Automotive Careers: Embracing Education and Technology [RR 991]

Carm Capriotto, AAP — Fri, 20 Sep 2024 05:15:00 +0000

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Tony Molla shares the need for advanced technical skills in today’s automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate in local educational initiatives to inspire the next generation.

Tony Molla, host of the Team ASE Podcast and also serves as the Texas Field Manager for the ASE Education Foundation.

Show Notes

Watch Full Video Episode
https://www.aseeducationfoundation.org/
Tony Molla’s Background (00:02:45) Tony shares his extensive career in the automotive industry and his editorial experience.
Importance of Education in Automotive Industry (00:04:12) Carm and Tony discuss the need for improved education and involvement in CTE programs.
Changing Perceptions of Automotive Careers (00:04:12) Tony emphasizes the evolving view of automotive careers and the skills required today.
Role of Parents in Career Choices (00:05:20) Tony explains the influence parents have on students’ career decisions in the automotive field.
Career and Technology Education Programs (00:06:13) Tony advocates for involvement in CTE programs to build foundational skills for students.
Post-secondary Program Options (00:07:10) Discussion on the benefits of post-secondary programs for aspiring automotive technicians.
Curriculum Changes in Education (00:08:06) Carm shares his involvement in updating local college automotive curriculum.
Challenges in Educational Resources (00:08:55) Tony talks about challenges in funding and resources for CTE programs across the nation.
Perceptions of Independent Repair Shops (00:11:51) Carm discusses changing perceptions of job opportunities in independent repair shops.
Importance of Industry Benefits (00:12:49) Tony highlights the need for independent shops to offer competitive benefits to attract talent.
Diverse Career Paths in Automotive (00:14:56) Carm emphasizes the various opportunities available within the automotive industry beyond traditional roles.
Investing in Employee Training (00:15:39) Tony stresses the importance of employers investing in ongoing training for technicians.
The Importance of Passion in Careers (00:20:00) Discusses the necessity of passion for success and financial rewards in any career.
Career Changes and Opportunities (00:20:26) Tony shares his journey through various career changes and the importance of technical background.
Finding Job Security in Trades (00:21:24) Explores the idea of job security in trades, emphasizing skill and knowledge.
Reinventing Yourself (00:21:48) Tony reflects on the need to actively seek new opportunities and reinvent oneself.
The Value of Technical Knowledge (00:22:35) Highlights how technical expertise can lead to unexpected job opportunities.
Recruitment Strategies in the Automotive Industry (00:23:40) Discusses the need for businesses to be proactive in finding and recruiting talent.
Finding the Right Employer (00:25:22) Carm asks for tips on how individuals can identify suitable employers.
What Students Look for in Employers (00:25:45) Tony explains what younger job seekers prioritize when choosing an employer.
Importance of Workplace Culture (00:28:38) Emphasizes the significance of workplace culture and employee satisfaction.
Flexibility and Work-Life Balance (00:29:34) Discusses the increasing demand for flexible working hours and life balance.
Engaging Young People in the Industry (00:30:37) Tony suggests ways to engage young people in automotive careers through local programs.
Getting Involved with CTE Programs (00:31:01) Provides information on how to connect with local CTE programs for community involvement.
Becoming a Community Pillar (00:32:14) Encourages professionals to support and engage with local educational programs.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

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ASE Subject Matter Experts [THA 376]

Carm Capriotto, AAP — Thu, 18 Apr 2024 05:15:00 +0000

Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching

Dive into the intricate process behind the Automotive Service Excellence (ASE) certification exams. Sharing personal experiences as SMEs for the ASE exams, the panelists discussed the challenges and learning opportunities involved in the process.

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Bryan Pollock, Willco Auto Care, Sanborn, NY and Lockport, NY

Scot Manna, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.
Watch Full Video Episode
Another ASE Rant [E091]: https://mattfanslow.captivate.fm/episode/091
ASE Renewal App Rant [E105]: https://mattfanslow.captivate.fm/episode/105
The importance of ASE test questions (00:00:01) Discussion about the extensive work and expertise required to create high-quality test questions for ASE certification exams.
ASE’s role in setting pass rates (00:02:07) Explanation of how ASE organizes workshops to determine pass rates and exam difficulty, with input from industry representatives.
Challenges of writing test questions (00:03:30) Discussion on the difficulty of creating distractors and the extensive effort required to write and vet test questions.
Role of subject matter experts (00:06:21) Insights into the qualities of a good subject matter expert and their importance in contributing to the test question writing process.
Educational opportunities of ASE exams (00:10:46) Explanation of how ASE exams provide educational opportunities for technicians to identify areas for improvement and further training.
Qualities of a good subject matter expert (00:15:36) Discussion about the qualities and skills needed for a subject matter expert, including formal education and practical experience.
Experience is Key (00:18:44) Importance of real-world experience in writing test questions and the value of subject matter experts.
Communication and Mix of Expertise (00:19:47) The importance of communication skills and the mix of engineering and field experience in test writing.
Ensuring Fair and Effective Questions (00:22:41) The process of discarding or refining questions to ensure fairness and effectiveness in testing.
Creating Plausible Answers (00:23:17) The challenge of creating plausible answers and the goal of not tricking test takers.
Different Philosophies in Testing (00:35:19) Contrasting philosophies between the ASE renewal app and traditional exams, focusing on education vs. pass/fail.
The process of taking tests (00:36:46) Discussion on the feedback provided after answering test questions and its educational value for technicians.
Importance of continuous learning (00:37:42) Emphasizing the value of taking tests as an opportunity for education and the need for continuous learning in the automotive industry.
Advancements in automotive technology (00:38:06) Highlighting the rapid advancements in automotive technology and the necessity for technicians to stay updated through education and testing.
Responsibilities of subject matter experts (00:40:38) The panel discusses the responsibility and honor of being a subject matter expert and the importance of the Automotive Service Excellence (ASE) organization.
Challenges in writing test questions (00:41:11) The difficulties and learning experiences involved in writing test questions, including the importance of embracing voluntary certification.
The impact of COVID-19 on training workshops (00:52:16) The loss of intimacy and networking opportunities due to the shift from live in-person workshops to online formats, with a plea to bring back in-person workshops.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/Connect with the Podcast:

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From Shop Owner to Trainer [RR 934]

Carm Capriotto, AAP — Fri, 08 Mar 2024 05:15:00 +0000

Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Pam Oakes discusses life after selling her shop and the transition into training. She also focuses on the role of 609 certification, EPA regulations and the importance of continuous learning and education. As professionals, we must adapt, learn, and embrace changes to ensure we’re not left behind.

Show Notes

Watch Full Video Episode
MACS (Mobile Air Climate Systems): https://macsmobileairclimate.org/
The MACS event (00:00:01) Introduction to the event, including the number of speakers, hours of training, and expo highlights.
Transition from shop ownership to training (00:00:58) Discussion about the transition from owning a shop to training and the challenges involved.
Importance of EPA compliance (00:05:03) Discussion about the EPA’s enforcement of regulations and the consequences of non-compliance.
ASE subject matter expert team (00:12:31) Discussion about the benefits of being part of the ASE subject matter expert team and the approach to creating fair and effective exam questions.
The shop owner’s passion for learning (00:16:08) Discussion on the shop owner’s continuous learning and involvement in an ADAS project.
The importance of training and continuous learning (00:17:28) Emphasizing the significance of ongoing training, learning, and the value of a supportive team.
Training and certification for industry professionals (00:19:46) Exploring the efforts to provide training and certification for technicians.
Changing the language and perception of automotive roles (00:21:51) Addressing the need to redefine and standardize the language used in the automotive industry to better represent roles and improve customer understanding.
Automotive technology and industry evolution (00:23:30) Comparing the evolution of automotive technology to the advancements in other industries and discussing the challenges of acceptance and adaptability.
The future of automotive technology (00:28:26) Discussing the future of automotive technology, including autonomous vehicles, hydrogen fuel, and battery electric vehicles.
The impact of new automotive technology (00:30:16) Discussion on the challenges and potential drawbacks of new automotive technology, including the push for certain technologies and the future of hydrogen fuel.
Porsche E-Fuel (00:32:11) Conversation about Porsche’s development of e-fuel.
Hydroelectric Power Plants (00:33:57) Exploration of the potential for hydroelectric power plants to produce electricity for e-fuel production.
Post-Sale Life and Support (00:35:24) Reflection on life after selling a business and the importance of support systems in the automotive industry.
Training and Education (00:36:09) Discussion about the importance of industry involvement in training and educating automotive professionals at all levels.

Thanks to our Partners, AAPEX and NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

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-Special episode collections: https://remarkableresults.biz/collections

Overcoming the Challenges of Apprenticeship Programs [RR 891]

Carm Capriotto, AAP — Tue, 10 Oct 2023 05:15:00 +0000

Jake Sorensen shares his experiences with running an apprentice program at McNeil’s Auto Care. Initially, they were able to find suitable applicants easily, but as time went on, they faced challenges in finding the right candidates. Jake also talked about the practical skills gap he has observed in the younger generation. He shared an anecdote about an apprentice who had never drilled a hole in a wall or hung anything before. Despite this knowledge gap, Jake believes that with the right attitude and willingness to learn, the right apprentices can become great technicians in the future.

Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT. Listen to Jake’s previous episodes HERE

Show Notes

Watch Full Video
Download Flyer: ‘Automotive Careers Happen Here’
The challenges of finding qualified applicants (00:03:33) Jake discusses the difficulties his shop faced in finding suitable applicants for their apprentice program.
The importance of communication skills (00:05:24) Jake talks about the struggle with communication and the need to adapt to the communication style of the younger generation.
The strength of written skills in the younger generation (00:07:26) Jake highlights the writing skills of the younger generation and how they excel in written communication compared to verbal communication.
The challenges of practical skills (00:08:35) The lack of practical skills among the younger generation and the need to walk them through basic tasks.
The lengthened early stages of apprenticeship (00:10:54) The early stages of apprenticeship now take longer due to the need to teach every step from the ground up.
Knowing when to let go of the wrong fit (00:14:12) The importance of recognizing within 30 to 60 days if an apprentice is the right fit and being willing to let go if they are not.
Recruiting through word of mouth (00:17:23) Discussion on the challenges of recruiting individuals interested in working with their hands and fixing cars.
Teaching soft skills in apprenticeship programs (00:18:37) Exploring the need to incorporate soft skills training into apprenticeship programs and bridging the gap between technical and communication skills.
Breaking the barrier to entry for tools (00:21:26) Explaining how McNeil’s Auto Care helps apprentices with tool acquisition through providing a shop cart, toolbox, tool credits, and a tool allowance.
The challenges of apprenticeship programs (00:26:43) Discussion on the time and effort required to build a technician through an apprenticeship program.
Apprenticeship vs College (00:27:05) Comparison of the value and hands-on experience gained through an apprenticeship program versus attending college.
The role of a mentor in the shop (00:28:10) The difficulties and balancing act of being a mentor while still working on cars in the shop.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

New Age Employees Require A New Way of Thinking [AW 176]

Carm Capriotto, AAP — Sat, 23 Sep 2023 05:15:00 +0000

Pete McNeil discusses the changing needs of employees in the post-COVID workplace, particularly focusing on Gen Z employees. He talks about the importance of providing a positive customer experience and adapting to the preferences and attention span of Gen Z employees. He also discusses the challenges of hiring and retaining Gen Z employees, including the need for benefits, learning opportunities, and potential pay advantages.

Pete McNeil, McNeil’s Auto Care, Sandy and Riverton, UT. Pete’s previous episodes HERE

Show Notes:

Watch Full Video
The Legacy of Old Car Repair Tools (00:01:39) Discussion about displaying old car repair tools in the waiting room to showcase the evolution of automotive technology.
The Importance of Customer Experience (00:07:21) Highlighting the exceptional service provided by a server at a restaurant and the need to recruit service advisors from industries with a focus on customer experience.
Understanding Gen Z Employees (00:08:47) Exploring the characteristics and preferences of Gen Z employees, including their shorter attention span and the need for clear direction and guidance.
Gen Z Challenges in the Workplace (00:09:18) Discussion on the challenges faced by Gen Z employees entering the workplace without prior working experience.
Adapting to Gen Z Preferences (00:12:19) Exploring the changing expectations of Gen Z employees during job interviews, including flexible work schedules and work-life balance.
Creating Hybrid Pay Programs (00:16:38) The need for customized pay programs to meet the diverse needs and preferences of employees, with examples of different pay structures.
Valuing Diagnostic Technicians (00:19:31) The need to compensate diagnostic technicians accordingly.
Specialization and Rewarding Expertise (00:21:31) Highlighting the importance of specialized technicians in areas like transmissions, electrical, and HVAC, and the need to reward their knowledge and time investment.
The importance of involving families in social events (00:26:34) Discussion on the significance of including employees’ families in non-work related special events.
Creating a positive work culture through various events (00:27:29) Exploration of different events, such as boating trips and casino nights, that the company organizes to foster camaraderie and teamwork among employees.
The communication preferences of Gen Z employees (00:29:40) Insights into the communication preferences of Gen Z employees, including their preference for face-to-face interactions and the low reliance on social media for communication.
The changing needs of employees (00:35:23) Discussion about the need for a new way of connecting and learning with the new age employees.
Adding on to the Riverton store (00:35:47) Updates on the expansion of McNeil’s Auto Care in Riverton, Utah, including adding six bays and a warehouse.
Appreciation for Carm Capriotto (00:36:17) Expressing gratitude for Carm Capriotto’s contributions to the automotive industry and the podcast.

Thanks to our Partner, Dorman Products.

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

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Navigating the Electrified Road: Understanding the Need for EV Certification [RR 877]

Carm Capriotto, AAP — Tue, 22 Aug 2023 05:15:00 +0000

Corey Glassman, an EV consultant with Automotive Service Excellence (ASE), brings his wealth of experience and knowledge about Electric Vehicles (EVs), shedding light on the importance of EV certification and electrical safety. Corey discusses the power of certification, the levels of EV certification, electrical safety training and the importance of respecting the potential risks associated with working on EVs.

Corey Glassman, EV Consultant, ASE.

Show Notes

Watch Full Video Episode
The development of EV certifications (00:02:23) Corey Glassman discusses the history of electric vehicles and the need for standardized safety procedures for working on electrified vehicles.
The importance of electrical safety in the automotive industry (00:04:04) Corey emphasizes the importance of electrical safety in all aspects of working on electrified vehicles, including voltage levels, current, and potential hazards.
The introduction of level one and level two certifications (00:06:18) Corey explains the two certifications developed for the automotive industry: level one for service advisors and level two for technicians, and how they address different aspects of electrical safety.
The importance of personal protective equipment (PPE) (00:15:11) Corey emphasizes the importance of using proper electrical safety gloves and PPE when working on electrified vehicles to prevent electrical accidents.
The importance of EV certifications (00:18:27) Discussion on the significance of EV certifications for personal safety and the need for standardized safety procedures.
Preparing for the rise of EVs (00:19:41) Exploring the inevitability of EVs in the automotive industry and the need for shops to have technicians with EV certifications.
Understanding electrical safety (00:20:41) Highlighting the importance of understanding electrical safety procedures and response mechanisms in dealing with potential incidents.

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