Expansion Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/expansion/ Auto Repair Business Success Stories Thu, 21 Aug 2025 14:11:03 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Expansion Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/expansion/ 32 32 The Power of Accountability: You Can’t Grow Alone! [RR 1049] https://remarkableresults.biz/remarkable-results-radio-podcast/e1049/ Tue, 22 Jul 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1048/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Recorded at the Institute Summit 2025, Tracy Holt and Patrece Holt Vance, a brother-sister duo from a family owned shop, share how their business transitioned into a new era of strategic growth and profitability under their leadership. They credit much of their progress to the accountability and peer support they found through the Institute’s Peer Groups. Tracy and Patrice also open up about the critical role of workplace culture and employee well-being in their success, and Tracy reflects on how a personal tragedy reshaped his “why” and fuels his drive today.

Tracy Holt and Patrece Holt Vance, Performance Place, South Jordan, UT

Show Notes

  • Watch Full Video Episode
  • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
  • Don’t Sell, Connect: The Power of Emotion with Your Clients [RR 1032]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1032/
  • Introduction (00:00:00)
  • Guest Introductions and Family Business Background (00:01:01)
  • Composite Partner Program and Accountability (00:02:00)
  • Vulnerability and Sharing Struggles (00:04:14)
  • Common Struggles Among Shop Owners (00:05:40)
  • Summit Speakers and Dan Clark’s Message (00:06:12)
  • The Evolving ‘Why’ and Taking Action (00:07:07) H
  • Self-Doubt and Risk in Business (00:08:03)
  • Family Dynamics and Succession (00:08:32)
  • Balancing Work and Family Life (00:09:40)
  • Major Life Pivot and Business Purpose (00:11:18)
  • Lessons from Adversity and Team Building (00:13:08)
  • CRM, Marketing, and Customer Loyalty (00:18:16)
  • Profitability, Expansion, and Growth Mindset (00:19:20)
  • Intuition and Sustainable Growth (00:20:39)
  • Cost Management and Expense Control (00:22:10)
  • Fear of Failure and Shifting Mindsets (00:24:24)
  • Expansion, ROI, and Vision (00:26:38)
  • Customer Relations and Word-of-Mouth (00:26:54)
  • Opportunities, Multi-Shop Growth, and Caution (00:28:41)
  • Conference Takeaways: Culture and Accountability (00:30:30)
  • Continuous Improvement and Community Involvement (00:33:06)
  • Implementing Conference Learnings (00:33:52)

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

]]> How to Grow Your Shop Without Losing Control [RR 1046] https://remarkableresults.biz/remarkable-results-radio-podcast/e1046/ Tue, 01 Jul 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1045/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

This episode dives into the real challenges of scaling an automotive business. Shiju Thomas unpacks what it takes to grow successfully, especially beyond two locations, including stepping out of daily operations and focusing on leadership development, building a strong management team, and sustaining a consistent, positive culture. He emphasizes that growth should be driven by a desire to develop people, not just profits. It’s a must-listen for shop owners reflecting on why they want to grow and how to do it with purpose, clarity, and long term success in mind.

Show Notes

  • Watch Full Video Episode
  • Introduction (00:00:00)
  • Shop Branding Philosophy (00:01:09)
  • Challenges of Scaling and Maintaining High Standards (00:03:23)
  • Leadership Development and Delegation (00:04:39)
  • Letting Managers Take Ownership (00:06:45)
  • The Critical Role of People and Culture (00:07:53)
  • Defining and Evolving Company Culture (00:09:48)
  • Merging Cultures in Acquisitions (00:11:23)
  • Choosing Not to Scale: Lifestyle Choices (00:15:45)
  • Motivations for Growth and Professional Development (00:16:33)
  • The “Why” Behind Shop Ownership (00:18:50)
  • Altruistic Motivations Among Multi-Shop Owners (00:20:26)
  • Branding and Reputation Management (00:22:05)
  • Always Be Recruiting (ABR) (00:24:26)
  • Balancing Owner Presence Across Multiple Shops (00:27:03)
  • Lessons from Opening Additional Stores (00:29:09)
  • Scaling Requires a Team, Not Lone Wolves (00:30:54)
  • Are You Ready to Scale? Key Questions (00:31:52)
  • Financial Readiness and Managerial KPIs (00:32:41)
  • Developing Hungry, Humble, and Capable Managers (00:35:37)

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

]]> Struggling to Hire? Imagine Recruiting in the Last Frontier! [RR 1037] https://remarkableresults.biz/remarkable-results-radio-podcast/e1037/ Tue, 29 Apr 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1036/

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Recorded at the Institute Summit, Mike Simard dives into the challenges of recruiting and developing talent, especially in a unique setting like Alaska. He shares his innovative strategy of acquiring lube centers as entry points for new team members and highlights the critical role of strong company culture and leadership. Mike also emphasizes the importance of building the right team, balancing the visionary and integrator roles, and the need to continuously adapt in the ever-evolving automotive industry.

Mike Simard, Simard Automotive, Alaska

Show Notes

  • Watch Full Video Episode
  • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
  • Mike Simard’s Background (00:00:00)
  • Acquisition of Lube Centers (00:02:10)
  • Energy and Problem-Solving (00:02:43)
  • Vision for Training Talent (00:03:41)
  • Geographic Logistics (00:05:12)
  • Talent Development and Apprenticeship (00:05:41)
  • Industry Comparison (00:06:32)
  • Recruitment Challenges (00:09:04)
  • Relocation and Recruitment Process (00:12:31)
  • Motivation for Policy Writing (00:16:03)
  • Understanding Unique Selling Points (00:18:05)
  • Building a Strong Team (00:19:20)
  • Learning from Coaches (00:21:52)
  • Delegating Responsibilities (00:22:30)
  • Building Company Culture (00:25:47)
  • Understanding the ‘Why’ (00:27:09)
  • Finding the Right People (00:28:34)
  • Balancing Inner Voices (00:30:04)
  • Breaking Barriers in the Industry (00:30:35)

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

]]> Movies, Motors, and Mayhem: Vision Hi-Tech Training & Expo 2025 [THA 427] https://remarkableresults.biz/remarkable-results-radio-podcast/a427/ Fri, 04 Apr 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a426/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at Vision Hi-Tech Training & Expo 2025, expect discussions on industry trends, Arkansas accents, automotive training, towing experiences, key programming, future business plans, the potential impact of AI on diagnostics, and the Tech Talks class at Vision 2025 – with a few fun detours into movies like ‘The Wolf of Wall Street,’ ‘Predator,’ and ‘Rocky!’

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Zeb Beard, Strokes Diesel and Automotive, Monticello, AR, strokersdiesel@gmail.com

Andrew Sexton, ATS Automotive LLC, Cedar Rapids, IA

Show Notes:

  • Watch Full Video Episode
  • Vision Hi-Tech Training & Expo: https://visionkc.com/
  • Introduction and Event Overview (00:00:00)
  • Movie References and Banter (00:01:11)
  • Zeb Beard’s Business Expansion (00:02:51)
  • Podcast Anniversary Reflection (00:03:55)
  • Discussion on Towing Operations (00:06:50)
  • Weather Impact on Towing (00:07:25)
  • Battery Issues in Towing (00:09:06)
  • Agricultural Work in Arkansas (00:10:19)
  • Henry Winkler’s Role in “Rocky” (00:12:58)
  • Tech Talks at Vision (00:15:05)
  • The Evolution of Training Opportunities (00:15:36)
  • Networking and Collaboration (00:16:44)
  • Thermal Imaging Presentation (00:20:07)
  • Key Programming and Automotive Technology (00:25:44)
  • The Role of AI in Automotive Repair (00:27:37)r.
  • Importance of Foundational Skills (00:34:27)
  • Challenges for New Technicians (00:35:04)
  • Training and Career Development (00:39:20)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> The Legacy of Standard Motor Products: A Journey Through Automotive Innovation [RR 1018] https://remarkableresults.biz/remarkable-results-radio-podcast/e1018/ Tue, 24 Dec 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/the-legacy-of-standard-motor-products-a-journey-through-automotive-innovation-rr-1018/

Thanks to our Partner, NAPA Auto Care

Explore the rich legacy of Standard Motor Products, a family-owned business established in 1919, and its ongoing commitment to innovation in the automotive industry. Eric Sills, President of Standard Motor Products, shares insights into the company’s dedication to quality, technology, and education, as well as their latest acquisition of Nissens and vision for future global advancements.

Eric Sills, President/CEO, Standard Motor Products 

Show Notes

  • Watch Full Video Episode
  • First Impressions of Standard Motor Products (00:00:20)
  • Customer Awareness (00:00:57)
  • EV and Hybrid Readiness (00:01:37)
  • Legacy of Standard Motor Products (00:01:49)
  • Eric’s Family Legacy (00:02:21)
  • Adapting to Automotive Technology (00:03:30)
  • Research and Development Strategies (00:03:53)
  • Vehicle Control Division (00:05:18)
  • Temperature Control Innovations (00:07:27)
  • Recent Acquisition Overview (00:08:25)
  • Global Presence and Strategy (00:12:16)
  • Education vs. Training (00:14:12)
  • Importance of Specialized Knowledge (00:15:10)
  • Training and Education in the Industry (00:16:13)
  • ADAS Calibration Issues (00:16:54)
  • Consolidation in the Industry (00:19:09)
  • The Auto Care Industry (00:20:37)
  • Family Business Dynamics (00:21:02)
  • Succession Planning Insights (00:21:52)

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

]]> From Diesel to Dollars: Building a Better Shop [RR 977] https://remarkableresults.biz/remarkable-results-radio-podcast/e977/ Fri, 02 Aug 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e975/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Parker Branch discusses the secrets behind his efficient diesel repair shop in Littleton, Colorado. From morning huddles and service advisor check-ins to specialized technician carts and effective communication, Parker shares insights and strategies that have propelled his shop to success.

Parker Branch, Branch Automotive, Littleton, CO.

Show Notes

  • Watch Full Video Episode
  • AARO Trade Show Management/Lindertech Training, September 12th-14th, 2024: aaro.ca
  • ‘Leadership Intensive 1: Discovering, Releasing & Empowering Extraordinary Human Potential’ with Michael Smith: https://www.wearetheinstitute.com/upcoming-events
  • Morning Huddles Importance (00:03:04) Discussion on the significance of daily morning huddles for team engagement and communication.
  • Business Operations Overview (00:04:28) Parker Branch discusses his automotive business journey and productivity goals for the future.
  • Productivity and Lean Operations (00:05:15) Focus on productivity, morning huddles, and strategies for maintaining a full service funnel.
  • Volume of Operations (00:06:55) Parker shares his business’s financial goals, aiming for over $4 million this year.
  • Team Dynamics and Leadership (00:08:16) Parker discusses the importance of having a strong leadership team and integrating ideas.
  • Coaching and Mentorship (00:09:57) Parker Branch shares his journey to becoming a coach for The Institute, focusing on accountability and learning.
  • Morning Huddles Continuity (00:11:54) The morning huddle continues effectively even when Parker is away at conferences.
  • Customer Service Strategy (00:12:43) Parker details the structure and roles of service advisors to maintain workflow and customer satisfaction.
  • Emissions Testing Integration (00:15:05) Discussion on integrating emissions testing into their service offerings and its impact on business.
  • Digital Vehicle Inspection (00:16:51) Parker explains the concept of a Digital Vehicle Inspection (DVI) and its importance in customer communication.
  • Keeping the Funnel Full (00:18:05) Strategies for maintaining a steady flow of work and managing technician workloads efficiently.
  • Role of Lead Technician (00:23:27) Discussion on the responsibilities of the lead technician in managing workflow and accountability.
  • Service Advisor Check-ins (00:24:40) Overview of service advisor interviews conducted twice daily to ensure accountability and communication.
  • Efficiency in Tool Organization (00:29:58) Exploration of how tool carts are organized for maximum efficiency in a tight workspace.
  • Technology Integration Between Buildings (00:36:01) Discussion on technology systems linking new and existing buildings for seamless operations.
  • Lessons from 15 Years in Business (00:36:36) Reflection on the past 15 years and the importance of coaching in the automotive industry.
  • Starting from a Two Bay Shop (00:37:40) Parker shares his journey starting in a small two bay shop and achieving significant success.
  • Guerilla Marketing Techniques (00:39:07) Discussion on creative marketing strategies, including standing on the street with a sign to attract customers.
  • The Importance of Business Education (00:40:17) Parker emphasizes learning through resources like the chamber of commerce and the value of adult education.
  • Continuous Learning and Development (00:41:25) The importance of ongoing education and learning from other shop owners.
  • Monitoring KPIs for Success (00:42:27) Parker stresses the need to pay attention to key performance indicators to ensure fair compensation for staff.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 

 

 

 

 

]]> Acquiring and Transforming a 72 Year Old Business [AW 171] https://remarkableresults.biz/remarkable-results-radio-podcast/aw171/ Sat, 19 Aug 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw170/

Jon Kloosterman, the Director of Operations at West Side Service in Zeeland, discusses their recent acquisition of a business and their approach to training and retention of technicians. The acquired business had been a pillar in the community for 72 years and was ready for a change in ownership. Jon also highlights the importance of maintaining professionalism and focusing on the right KPIs in your business.

Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE

Show Notes:

  • Watch Full Video
  • The acquisition of the business (00:03:49) Discussion about the recent acquisition of an existing business and the reasons behind it.
  • Renovations and community response (00:04:16) Talk about the renovations being done to the building and the positive response from the community.
  • Training and retention of technicians (00:05:20) Conversation about the training process for technicians, including shadowing experienced technicians and the apprentice program.
  • The importance of consistent DVI format (00:09:34) Discussion on the need for consistent digital vehicle inspection (DVI) format to ensure uniformity in the pictures taken and information provided to service advisors.
  • Labor vs Service (00:12:12) Exploration of the concept of using the term “service” instead of “labor” to shift the focus from labor rates to the overall service experience.
  • Professionalism and image (00:15:42) Emphasis on the significance of professionalism and image in the automotive repair industry, including the impact on customer perception and attracting higher-end clientele.
  • The apprenticeship program and communication between service manager and shop foreman (00:18:41) Discussion on the relationship between service manager and shop foreman, responsibilities of apprentices, and communication within the team.
  • Effective labor rate as a key performance indicator (KPI) (00:19:31) The importance of effective labor rate as a KPI and its position in the list of critical KPIs.
  • Average opportunity as the most consistently watched KPI (00:20:23) Explanation of average opportunity as a KPI

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> Real Estate Strategies [AW 170] https://remarkableresults.biz/remarkable-results-radio-podcast/aw170/ Sat, 12 Aug 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw168/

Rick Levitan shares his experience and insights on real estate in the automotive industry. He discusses the importance of developing a strategy when expanding and finding new locations, as well as various methods for finding potential sites. Rick advises against falling in love with a specific location and highlights the option of leasing with an option to buy. He also discusses the role of real estate investment trusts (REITs) and the importance of demographics when considering a new location. Rick emphasizes the need for careful planning, good advisors, and transparency when acquiring a business or property.

Rick Levitan, Managing Director, Auto Stream Car Care, MD.

Show Notes:

  • Watch Full Video
  • Searching for the Next Location (00:06:07) Rick discusses various methods for finding new locations, including online websites, business brokers, real estate brokers, vendor connections, employee referrals, and driving around to scout potential areas.
  • Identifying Markets and Opportunities (00:07:51) The importance of identifying target markets and opportunities, but also highlight the need for flexibility and evaluating the financial feasibility of each site.
  • Buying vs Leasing Real Estate (00:08:50) The discussion explores the preference of most shop owners to buy real estate upfront, but acknowledges that market conditions and location factors may necessitate a mix of leased and fee properties.
  • The importance of demographics (00:11:18) Discussion on the significance of demographics in determining the location for a new shop and the factors to consider.
  • The evolution of competition in the automotive repair industry (00:14:10) Exploration of how competition has become less of a concern over the years and the focus on improving operations and customer service.
  • The site potential rating worksheet (00:15:51) Introduction to a tool used to evaluate potential locations based on various factors and assign a numerical rating for comparison.
  • The importance of having good advisors and attorneys in acquisitions (00:20:15) The need for good advisors, including attorneys and CPAs, to navigate the legal and financial aspects of acquiring a business.
  • Strategies for informing employees and customers during a business transition (00:21:51) Strategies for smoothly transitioning employees and customers during a business acquisition, including waiting to rebrand and being transparent with employees.
  • The importance of a pro forma (00:27:38) Discussion on the significance of using a pro forma and where to find templates online.
  • Factoring in upgrades and negotiations (00:28:22) Exploration of the costs associated with rebranding, equipment upgrades, and negotiating the price based on necessary repairs.
  • Learning curve in growing a multi-shop operation (00:30:12) Insights into the challenges and learning experiences when expanding from one shop to multiple locations.

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> From Mom and Pop to Multi Shop Owners [RR 871] https://remarkableresults.biz/remarkable-results-radio-podcast/e871/ Tue, 01 Aug 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e869/

Recorded Live at the 2023 Institute Summit in St Petersburg, Florida, Jeannie and David Light, the dynamic duo behind Lighthouse Auto Repair in Manteo, North Carolina, discuss their business, challenges they face, and their recent expansion to a second shop. They also share their experience with joining a coaching program. The coaching program had a significant impact on their sales, with their revenue nearly doubling in the year after joining. Find out how they transitioned from a ‘mom and pop’ shop to successful multi shop owners.

Jeannie and David Light, Lighthouse Auto Repair, Manteo, NC. Jeannie and David’s previous episode HERE

Show Notes

  • Watch Full Video Episode
  • The husband and wife relationship (00:03:27) Discussion about the dynamics of working together as a married couple and the trust that comes with it.
  • Opening a second shop (00:03:37) The process of opening a second shop and the challenges they faced, including finding technicians and affordable housing.
  • The parking lot renovation (00:08:14) The Lights want to redo their parking lot to improve its condition and complete the look of their shop.
  • Hiring a specialist for Euro cars (00:08:39) They are excited about hiring a new technician who specializes in Euro cars to alleviate their workload.
  • Considering expansion to the beach (00:12:25) The Lights express interest in moving their business to the beach area, as they see it as a potential market to approach.
  • The benefits of joining a coaching program (00:16:56) Discussion about the decision to join a coaching program and the positive impact it had on their business.
  • The importance of coaching and continuous learning (00:19:09) Emphasizes the value of having a coach and the impact it had on their business, as well as the importance of ongoing training and education.
  • The superpower of being level (00:25:51) Discussion about how David Light is known for being level-headed and steady in his approach, even in challenging situations.
  • The superpower of numbers (00:26:31) Jeanie Light’s superpower is her ability to analyze and understand numbers, which is valuable in running the business.
  • The recharge of attending conferences (00:27:58) The Lights discuss how attending conferences like the Institute Summit helps them recharge, gain perspective, and tackle new projects.

Thanks to our Partner, NAPA AUTO CARE

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> From Training to Triumph: Breathe Leadership Into Your People [RR 868] https://remarkableresults.biz/remarkable-results-radio-podcast/e868/ Fri, 21 Jul 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e866/

COO’S Max Orsborn and Dave Askwith discuss the importance of training and defined leadership in automotive businesses. They highlight the need for effective training that goes beyond just checking boxes, emphasizing accountability and pressure on individuals who attend training sessions. The conversation also touches on the significance of transparency and communication within organizations, focusing on clear communication during promotions and changes. Max and Dave share their experiences as leaders, with insights on admitting mistakes and making adjustments in hiring, as well as the importance of staying true to one’s beliefs and vision.

Max Orsborn, Gateway Automotive, Bavarian Autohaus, Midway Automotive and Tire, WA.

David Askwith, Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • The importance of training and its effectiveness (00:02:59) Dave Askwith discusses the need for more training and a better understanding of its effectiveness in automotive businesses.
  • Lack of defined leadership and accountability (00:05:47) Max Orsborn highlights the lack of defined leadership and its impact on accountability and consistent understanding of reporting structures.
  • The lack of transparency and communication (00:08:30) Discussion on the importance of transparency and communication in leadership roles and the need for clear communication during major changes in the business.
  • Overcommunicating and addressing discomfort (00:08:55) Importance of overcommunicating and addressing discomfort when making managerial changes and the need to avoid making assumptions.
  • The responsibility of leaders in communicating changes (00:09:32) Discussion on the responsibility of leaders to communicate changes in the business and the importance of being present and involved in the communication process.
  • The importance of face time and trust (00:17:13) Discussion on the significance of spending time in the workplace, observing and building trust with employees.
  • Teaching leadership skills (00:20:42) Exploration of different approaches to teaching and developing leadership skills, including leading by example and promoting responsibility and accountability.
  • The importance of admitting mistakes (00:25:07) Discussion on the importance of recognizing when you were wrong and making adjustments in hiring decisions.
  • Accountability in leadership (00:25:59) Exploration of how accountability can go both ways in leadership and the humbling moments of admitting mistakes.
  • Value of peer groups (00:27:37) The benefits of being part of peer groups and how they can raise expectations and provide insights for success.

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

]]> The Noble Mechanic: Before and After Transformation and Rebranding [AW 166] https://remarkableresults.biz/remarkable-results-radio-podcast/aw166-2/ Sat, 15 Jul 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw165/

In this episode, Reggie Stewart covers a range of topics from dispatching and business operations to shop renovations. Reggie recently undertook renovations at his shop in Kokomo, Indiana, he modernized the colors and feel of the shop to give it an upscale vibe, with the help of an interior designer. He also discusses the importance of building a positive culture and is currently working on creating job descriptions and manifestos for each position to better define expectations and attract the right people.

Reggie Stewart, Reggie’s Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Reggie’s previous episodes HERE

  • Watch Full Video Episode
  • Aftermarket Weekly 109 with Reggie Stewart
  • Is Your Company Culture Holding You Back? with Chris Lawson [RR 864]
  • The importance of dispatching in a shop (00:04:21) Reggie discusses the importance of having a dedicated dispatcher in a shop and the potential impact on efficiency and economics.
  • Business operations and booking appointments (00:06:25) Reggie talks about the current state of his business, being comfortably busy and booked out a few days, and the decision to add staff members. They also discuss appointment scheduling and managing waiters.
  • The need for a dedicated dispatcher (00:08:43) Reggie discusses the need for a dedicated dispatcher in his shop and the potential for hiring one in the future.
  • Writing manifestos for job positions (00:11:13) Reggie talks about writing manifestos for each position in his company to better define roles, performance, and culture.
  • Remodeling the Shop (00:16:33) Discussion about the renovation of the shop, including modernizing the colors, removing walls, and creating new spaces.
  • Targeting a Different Market (00:19:01) Exploring the demographics and target clients in Kokomo, Indiana, compared to Noblesville, and the challenges and opportunities of serving a different community.
  • Investing in Shop Updates (00:21:28) The importance of updating and investing in the shop, whether for attracting customers or preparing for a potential sale or exit strategy.

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> Is Your Shop Butcher Clean? [RR 866] https://remarkableresults.biz/remarkable-results-radio-podcast/e866/ Fri, 14 Jul 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e864/

COO’S Andrew Marcotte and Melissa Parker discuss growth and succession in the industry, emphasizing the importance of having a sellable business. They share their experiences with acquiring and managing new shops, highlighting the value of cultural fit over work experience. Andrew and Melissa also encourage others to build relationships within the industry, learn from other operations and have a ‘butcher clean’ shop!

Andrew Marcotte, American Pride Automotive, 5 locations, Virginia.

Melissa Parker, Harrell’s Tire and Auto, 6 locations, North Carolina.

Show Notes

  • Watch Full Video Episode
  • The Peer Review and Transformers Group (00:00:01) Discussion about being at Scruggs Automotive for a peer review with the Transformers group.
  • Growing and Expanding the Business (00:02:25) Conversation about the excitement and challenges of expanding the number of locations and the mindset required for growth.
  • The importance of retaining high-quality people (00:07:52) Discussion on the goal of retaining high-quality employees and the challenges faced when trying to change the mode of operation in a shop.
  • The impact of owner involvement on business value (00:08:28) Exploration of how the level of owner involvement can affect the value of a business and the importance of prioritizing a sellable business.
  • The significance of cultural fit in acquisitions (00:09:28) Conversation about the importance of cultural fit when acquiring a new location and the potential consequences of not considering it during the due diligence process.
  • The importance of addressing toxic employees (00:16:40) Discusses the negative impact of having a toxic employee in a store and the importance of addressing the issue promptly.
  • Hiring for cultural fit and potential (00:17:53) Talks about the shift in hiring philosophy to focus on cultural fit and potential rather than solely valuing work experience.
  • Observations and recommendations from store visits (00:20:23) Discusses the process of observing store operations and sharing findings, including the need for consistency across locations and focusing on growth opportunities.
  • The virtual service advisor (00:24:48) Discussion about the possibility of hiring a virtual service advisor for a multi-store operation.
  • Butcher clean (00:25:43) Explanation of the term “butcher clean” and its relation to having clean books in a business.
  • The role of a CXO (00:26:51) Exploration of the concept of a Client Experience Officer (CXO) and the importance of building a consistent customer experience.
  • Building relationships and gaining insights (00:33:59) Andrew encourages listeners to build relationships within the industry and learn from other operations to find success.

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

]]> New Build in 4 Months: A Look Inside [AW 164] https://remarkableresults.biz/remarkable-results-radio-podcast/aw164/ Sat, 01 Jul 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw163/

A new build in 4 months? How did Bill DeBoer do it?! When his father suggested knocking down an office building and building a shop in its place, Bill didn’t hesitate. He took charge of the project, handled the financing, and oversaw the construction. This podcast episode is filled with insights on fleet management, business strategies, and the importance of having a reliable network of professionals.

Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE.

  • Watch Full Video Episode
  • “Profitable Fleet Management for Small and Medium Businesses” Bill Deboer [RR 831]
  • freefleetbook.com
  • (00:00:42) Building Bill’s Dream: A Look into the Construction
  • (00:01:17) From Office to Shop: The Decision to Knock Down and Rebuild
  • (00:06:24) Expanding Horizons: Opening a Satellite Shop for Increased Capacity
  • (00:08:02) Growing Pains: Weighing the Options of Expanding or Relocating
  • (00:08:42) Planning Ahead: Long-Term Strategies for Business Owners in Their Sunset Years
  • (00:12:48) Time Flies: A Fascinating Time-Lapse of the Construction Process
  • (00:15:20) Designing Success: Layout Plans for the New Auto Sales and Service Business
  • (00:16:49) Securing the Future: Financing the Project and Converting to a Conventional Mortgage
  • (00:18:05) Giving Back: Fundraising for Benny’s Bodega, a Community Organization Helping Those in Need

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821] https://remarkableresults.biz/remarkable-results-radio-podcast/e821/ Tue, 07 Feb 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e821

How has Matt Lachowitzer been able to expand his multi store business while maintaining the culture within it? How did his team support each other through the sudden passing of a key manager? It all starts with building better people. So how do you do that? How do you find those unicorns that want to grow with your company and lead better lives themselves?

Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE

Show Notes

  • Lost a key manager that passed away in the shop- 43 years old. Got the shop back together with the help of the other shop managers. Paid everybody for the day off for the funeral and for the day that they closed. Promoted within and already had potential employees in the wings- always be recruiting.
  • A new hire must read 2 books (Customer Service Revolution- John DiJulius and Unstoppable- Dave Anderson) and will spend 30 days in training before they’re really set loose. 
  • Multiple different layers of managers- district managers, store level managers, shop foreman, and a lead tech that oversees all the shop foremen.
  • Don’t just build better team members, but rather build better people.
  • Focus on hospitality training.
  • Rip off and duplicate- nothing’s new, you just have to make it yours.
  • FORD – family, occupation, recreation, and dreams.
  • Acquisitions- owners retiring, consolidation.
  • What is your exit strategy?
  • Pay attention to Opportunities- little things that matter.
  • Do research and homework on the company before investing in or buying them
  • Advice if you want to grow to multi shops- have a phenomenal team before starting a new shop, people who want to grow with you. Share your goals with your team. Be transparent. Have your finances in order. Solid systems and processes.  
  • Keep the career path aligned so they’re growing and seeing the value and the work they’re putting in.
  • Connect, build a relationship and have a coach. 
  • You learn from every interaction, every moment of everything you do if you allow yourself to be able to be open to it.
  • Launched ‘Hammer Consulting’ Coaching

Thanks to our Partner NAPA AUTO CARE

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

]]> Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128] https://remarkableresults.biz/remarkable-results-radio-podcast/aw128/ Sat, 22 Oct 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw127

Guest Host and Shop Tour with Marc Pons, Chapel Hill Tire, 10 locations, Chapel Hill, NC. Carm joins Marc and visits 2 of his shops while we were in North Carolina for the ASTE 2022 Show. Learn about leadership, branding and empowering your team.

Watch on YouTube

Marc Pons, Chapel Hills Tire, 10 Shops, Chapel Hill, Durham, Raleigh, and Apex, NC. Listen to Marc’s previous episodes HERE

Key Talking Points 

  • Solar panels that accommodate the electricity
  • Mobile car wash and detailing
  • ASTA apprenticeship program
  • Tires are only 20% of the business now- full service to our customers
  • Branding- consistent throughout all locations
  • Transparency- career paths defined and structured with pay plans for each position
  • Peer accountability
  • Leadership is empowering your people and setting them free

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

]]>