Key Performance Indicators Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/key-performance-indicators/ Automotive Repair Business Success Stories Mon, 13 Jul 2026 13:34:25 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Key Performance Indicators Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/key-performance-indicators/ 32 32 Maximizing Profit Through Effective Labor Rate Strategy [THA 493] https://remarkableresults.biz/remarkable-results-radio-podcast/a493/ Fri, 10 Jul 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a492/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Your posted labor rate may not be the labor rate you’re actually collecting, and that gap could be costing your shop thousands of dollars every month.

In this episode, Carm Capriotto is joined by Andy Adams, a shop owner and business coach, and Rob Sperring, a service manager, to explain why the Effective Labor Rate (ELR) is one of the most overlooked yet impactful performance metrics in the auto repair industry. They break down why ELR falls short, how it affects profitability, and the practical steps every shop owner can take to close the gap.

What You’ll Learn

  • What Effective Labor Rate (ELR) is and why it matters more than your posted door rate.
  • Why healthy shops should collect at least 90 percent of their posted labor rate.
  • How unbilled diagnostic time, underpriced canned jobs, and complimentary inspections reduce profitability.
  • Why excessive discounting, even with good intentions, can quietly erode your bottom line.
  • How shifting consumer buying habits make labor profitability more important than ever.
  • Why improving ELR creates opportunities to increase technician compensation and strengthen your business.
  • How auditing repair orders can uncover missed labor opportunities and unnecessary discounts.
  • Why updating your labor matrix and canned jobs can immediately improve financial performance.
  • How sharing KPI’s (key performance indicators) with your team builds ownership and accountability throughout the shop.

Effective Labor Rate is more than a financial matrix; it’s a direct measure of how well your shop captures the value of the work it performs. By understanding where labor revenue is being lost and making intentional operational improvements, shop owners can increase profitability, invest in their teams, and build a stronger, more sustainable business.

Rob Sperring, Grand Rapids Motorcar, Grand Rapids, MI

Andy Adams, Adams Garage, Terre Haute, IN. Coach at Repair Shop of Tomorrow

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Selling to the Curb: How AI Turned More Calls into Customers [RR 1099] https://remarkableresults.biz/remarkable-results-radio-podcast/e1099/ Tue, 07 Jul 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1098/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

What does it take to build one of the fastest-growing auto repair businesses while leveraging artificial intelligence to improve performance at every level?

In this episode, Carm Capriotto welcomes Jesse Jackson, Founder and CEO of Mango Automotive, to discuss how she scaled from zero to eight locations in less than five years. Jesse shares the leadership lessons learned through rapid growth, how custom AI tools are helping improve customer experience and operational consistency, and why she believes it’s time to rethink how independent shop owners plan their exit from the industry.

What You’ll Learn

  • How Mango Automotive expanded from a startup to eight locations through strategic acquisitions.
  • The leadership challenges that come with rapid growth and why building a corporate support team became essential.
  • The three cultural principles that drive employee engagement: never yell, bonus well, and have fun.
  • How AI is being used to measure standard operating procedures and improve accountability.
  • Why analyzing phone conversations with AI helps advisors convert more callers into customers.
  • How providing realistic price ranges over the phone can improve appointment conversion rates.
  • How AI-driven follow-up processes dramatically increased maintenance rebooking rates.
  • Practical ways any shop owner can use tools like ChatGPT or Claude to evaluate service advisor performance without spending hours reviewing phone calls.
  • Why thousands of shop owners approaching retirement may be leaving significant business value on the table.
  • How Jesse’s cooperative exit model could help independent shop owners achieve substantially higher business valuations than traditional private equity acquisitions.

Artificial intelligence isn’t replacing great leadership; it’s making great operators even better. Combined with a strong culture, measurable processes, and innovative thinking about business ownership, AI can help repair shops improve customer experience, scale more effectively, and create greater long-term value for both.

Jesse Jackson, CEO, Mango Automotive, 8 locations

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098] https://remarkableresults.biz/remarkable-results-radio-podcast/e1098/ Tue, 30 Jun 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1097/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video EpisodeWhat if your shop operated like a championship team, where everyone knew the score and was motivated to win together?

Gerry Frank, business coach and former shop owner of 35 years, joins Carm Capriotto to explain how gamification can transform an auto repair business by increasing profitability, accountability, and employee engagement. Rather than relying on pressure or incentives alone, Gerry shares a practical system that turns daily performance into a shared game built around visibility, ownership, and teamwork.

What You’ll Learn

  • Why diagnosing the real business problem is more important than applying quick fixes.
  • How visible scoreboards create accountability and keep the entire team focused on shared goals.
  • Why technicians and service advisors should update their own scores instead of management.
  • Which key performance indicators matter most, including car count, billable hours, margins, and hours presented.
  • Why aligning the front and back of the shop creates stronger teamwork and better customer outcomes.
  • How storytelling helps employees understand the importance behind the numbers.
  • A leadership approach that improves performance by focusing on results instead of criticizing people.

Gamification isn’t about making work feel like a game, it’s about giving every employee clear goals, measurable results, and ownership of their performance. When leaders diagnose problems correctly, track meaningful metrics, and connect the numbers to a larger purpose, they create a culture where accountability, engagement, and profitability naturally grow. Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download ‘Words That Work – The Service Advisor’s Complete Phone Scripts Playbook at https://serviceadvisortraining.com/ Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-careNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

SPONSOR: NAPA Auto Care

Connect with the Podcast:

]]> How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097] https://remarkableresults.biz/remarkable-results-radio-podcast/e1097/ Tue, 23 Jun 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1096/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

What does it take to grow from a single auto repair shop to six locations in less than a decade?

Host Carm Capriotto sits down with AJ DeBuono to discuss his journey from serving as a U.S. Marine in Iraq and Afghanistan to becoming a successful multi-shop operator. AJ shares the lessons learned through rapid growth, the acquisition strategy that has fueled his expansion, and how military discipline, financial discipline, and a commitment to people have shaped his leadership approach.

Rather than buying struggling businesses and attempting turnarounds, AJ focuses on acquiring profitable shops with untapped potential.

What You’ll Learn

  • How AJ leveraged SBA veteran loan programs to purchase and expand his first auto repair business
  • Why he prefers acquiring profitable shops instead of distressed operations
  • The key performance indicators he targets to quickly improve profitability
  • How military leadership principles influence his management style and business decisions
  • The importance of creating career advancement opportunities through expansion
  • Lessons learned from growing too quickly and navigating financial stress
  • How AJ approaches shop transitions to minimize disruption for employees and customers
  • Why maintaining strong personal relationships with team members remains a priority despite operating multiple locations

Growth is not simply about adding locations. It’s about creating opportunities for your people, building systems that scale, and maintaining the discipline to make smart decisions when the pressure is highest. AJ DeBuono’s story demonstrates that successful expansion comes from acquiring the right businesses, investing in your team, and staying focused on long-term value rather than short-term gains.

AJ DeBuono, Diehl Auto Repair, Chicago, IL

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> Why Employee Reviews Are Broken and What to Do Instead [RR 1081] https://remarkableresults.biz/remarkable-results-radio-podcast/e1081/ Tue, 03 Mar 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1080/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

In this episode of Coffee with Carm and a Coach, Carm Capriotto and leadership coach Murray Voth explain why traditional employee reviews often fail to build trust, engagement, or real growth. Instead, they advocate replacing formal evaluations with ongoing “Career Alignment Meetings,” and one-on-one conversations focused on coaching, open dialogue, and removing obstacles.

They discuss the shop owner’s role as a coach, the importance of onboarding and positional clarity, and why wage discussions should be separated from development conversations. Murray also shares practical tools, including the three key questions that drive meaningful feedback and real-time coaching moments.

This episode offers a modern, human-centered approach to leadership that strengthens culture, improves communication, and helps employees and shops grow together.

Timestamps

(00:00:00) Introduction: Coffee with Carm and a Coach
(00:03:00) Rebranding the Review
(00:05:30) The Problem with 360 Reviews
(00:08:00) What Employees Actually Want
(00:12:00) Hiring for the Position, Not the Personality
(00:16:00) Modern Onboarding & The 89-Day Check-In
(00:26:00) The Three Magic Questions
(00:32:00) How to Handle Employee Objections
(00:36:00) Separating Wages from Development
(00:41:00) Holiday Bonuses vs. Business Incentives
(00:45:00) The “Rim Wash” Lesson & Bloom’s Taxonomy
(00:49:00) The “Discovery Now” Moment
(00:52:00) Breaking Bread & Setting Protocol

Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm


 

 

 

 

 

 

 

 

 

 

 

 

]]> Building a Foundation to Prevent Employee Turnover [THA 461] https://remarkableresults.biz/remarkable-results-radio-podcast/a461/ Fri, 28 Nov 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a459/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Craig Noel, Nicole Bennecoff, and Brad Updegraff share actionable strategies for reducing turnover and creating workplaces where employees genuinely want to stay. Their discussion focuses on hiring for culture, adapting to generational expectations around flexibility, and investing personally in the people who make the business run.

Turnover Prevention Starts in the Interview

Preventing turnover begins long before a new hire steps into the shop. The panel emphasized hiring for culture above all—seeking candidates who align with the organization’s values and want to contribute to its long-term success.

Key hiring insights:

  • Culture Fit Over Experience: Skills can be taught; mindset cannot.

  • Process Buy-In: Especially with experienced technicians, owners must clearly communicate that systems are established and expected to be followed. A growth mindset is crucial.

  • Onboarding & Accountability: Culture discussions start on day one. Many shops rely on a 30–60 day check-in period and a 90-day probation window to evaluate behavior, process adoption, and overall fit.

Retention Is Personal

Retention isn’t one-size-fits-all. Owners must prioritize people and culture over production, recognizing that different employees are motivated by different things.

Personalized retention strategies:

  • Emotional & Financial Support: Small gestures—like a quick text of appreciation or helping a young technician with a bill—can make a big difference.

  • Flexibility & Work-Life Balance: Today’s workforce highly values family and personal time. Supporting employees during life moments becomes part of the shop’s culture.

  • The Collective Mindset: Including employees in the shop’s vision builds loyalty. Asking why they stay—or what might cause them to leave—helps uncover individual needs.

Meaningful recognition practices:

  • Use the Language of Careers: Refer to the industry as a career, not just a job or trade.

  • Badges of Honor: Display certifications, achievements, and bios where customers can see them, reinforcing pride and professionalism.

  • Internal Recognition Systems: Performance teams, quarterly newsletters, and other internal celebrations highlight personal and professional wins.

Managing Departures With Grace

Not all turnover is negative. The panel stressed that when separations happen, they should be handled with empathy, effort, and transparency.

  • Remaining staff notice—and appreciate—when leadership goes above and beyond before making a final decision.

  • Often, those who leave for “greener pastures” return, recognizing the strength of the original culture.

Preventing turnover means recognizing that every employee is a unique engine with distinct needs and motivations. The owner becomes the “maestro,” creating a workplace where communication is open, recognition is part of daily life, expectations are clear, and culture serves as the foundation.

A strong culture doesn’t just retain people—it grows them.

Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE

Nichole Bennecoff, Empower Automotive, Traverse City, MI. Nichole’s previous episodes HERE

Brad Updegraff, Dave’s Ultimate Automotive, 6 locations, Austin, TX. Brad’s previous episodes HERE.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

 

 

]]> Leak Detection in Automotive Thermal Management Systems [THA 420] https://remarkableresults.biz/remarkable-results-radio-podcast/a420/ Fri, 14 Feb 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a419/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, the focus is on the critical topic of leak detection in automotive air conditioning systems. Two main leak detection methods are compared: dye leak detection, which uses fluorescent dyes and UV lights for visual identification, and electronic leak detection (ELD), which uses sensors to detect refrigerants. The discussion also covers the compatibility of these methods with various refrigerants, including those used in electric vehicles, and explores the advantages and disadvantages of each approach.

John Godden, Production Operations Manager, Spectronics Corporation

Matt Farel, Business Development- Service Tools, Inficon

Show Notes

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> Future Proofing Your Shop: A 2025 Auto Repair Outlook [THA 419] https://remarkableresults.biz/remarkable-results-radio-podcast/a419/ Fri, 07 Feb 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a417/

Thanks to our Partners, NAPA TRACS, and Today’s Class

The “Great Correction” refers to a shift in the industry after a period of relative ease, likely due to pandemic related factors. The key concerns include a decrease in online searches for auto repair, rising costs, increased competition from dealerships, labor shortages, rapid advancements in technology (EVs, ADAS, AI), and the need to explore new revenue opportunities like key services, ADAS calibration, tires, and truck repairs. These issues suggest that the strategies that worked in the past may no longer be effective.

Ryan Daily, Business Coach, The Institute

Wayne Marshall, Business Coach, The Institute

Fred Hule II, Business Coach, The Institute

Show Notes

  • Watch Full Video Episode
  • Introduction of Guests (00:00:00)
  • Market Challenges (00:02:14)
  • Customer Education Importance (00:04:01)
  • Effective Communication (00:05:16)
  • Listening to Customers (00:06:49)
  • Value of Language in Services (00:08:34)
  • Customer Trust and Attrition (00:09:21)
  • New Car Sales Impact (00:10:20)
  • Facility Appeal (00:12:26)
  • Investing in Facilities (00:14:09)
  • Profitability Challenges (00:15:17)
  • Mindset Shift in Shop Owners (00:16:16)
  • Value Proposition Discussion (00:17:21)
  • Continuous Improvement in Service (00:18:03)
  • Understanding Profit Targets (00:18:49)
  • Shop Management Systems (00:19:51)
  • Training Service Advisors (00:21:06).
  • Proper Vehicle Inspections (00:22:01)
  • Communication with Customers (00:28:15)
  • Follow  Up Strategies (00:29:45)
  • Educating Customers on Maintenance (00:32:15)
  • Company Culture and Staff Engagement (00:34:02)
  • Understanding Expectations (00:35:59)
  • Customer Engagement (00:36:55)
  • Cultural Impact (00:37:36)
  • Continuous Education (00:39:30)
  • Investment in Staff (00:40:36)
  • Onboarding Process (00:42:33)
  • Industry Transformation (00:44:38)
  • Adapting to Change (00:46:31)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> Using Your Transferable Skills to Become a Better CEO [FTR 109] https://remarkableresults.biz/ftr/f109-2/ Sat, 26 Oct 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/f109-2/

Thanks to our Partners, Shop Boss, and 360 Payments

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Murray Voth explores the idea of transferable skills for automotive shop owners making the shift from technician to business owner. He highlights how their technical knowledge can be applied to efficiently use shop management software and offers strategies to overcome any intimidation they may feel. By adopting a structured approach to learning key performance indicators (KPIs) and generating business reports, shop owners can gain the confidence needed to manage their businesses. Voth encourages them to use their diagnostic abilities to analyze business metrics, ultimately improving their effectiveness in running their shops.

Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net

Show Notes:

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

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-All books mentioned on our podcasts: https://remarkableresults.biz/books

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

 

 

]]> Top 3 Ownership Principles [FTR 098] https://remarkableresults.biz/ftr/f098-2/ Fri, 09 Aug 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/f098-2/

Thanks to our Partners, Shop Boss, and 360 Payments

Dave Justice from Repair Shop of Tomorrow emphasizes three key pillars for successful shop management: education, communication, and implementation. He underscores the importance of continuous education, particularly for technicians who have transitioned into business ownership. Dave also shares strategies for enhancing team communication and streamlining operational processes. He suggests utilizing a business flow chart and daily tracking to monitor and improve performance. Additionally, he stresses the significance of labor profit management to increase profitability.

Dave Justice, Owner, Repair Shop of Tomorrow.  Listen to Dave’s other episodes HERE.

Show Notes

  • Watch Full Video Episode
  • Importance of Education (00:00:29) Dave discusses the need for better education in the automotive industry for technicians transitioning to business owners.
  • Communication Strategies (00:01:21) Dave emphasizes effective communication with clients and team members to enhance business operations.
  • Implementation of Systems (00:02:39) Dave outlines the importance of implementing systems and procedures for successful business management.
  • Business Flow Chart (00:02:39) Introduction of a business flow chart used for analyzing business performance throughout the month.
  • Manager Sheet Overview (00:03:46) Description of the manager sheet to track performance metrics and financial goals.
  • Daily Tracker Explanation (00:04:04) Discussion on the daily tracker for monitoring car count and service metrics to improve operations.
  • Inspect What We Expect (00:05:04) Dave explains the concept of inspecting repair orders to ensure quality service and client trust.
  • Labor Profit Management (00:06:59) Introduction of a program to analyze productivity, efficiency, and effective labor rates for profitability.
  • Effective Labor Rate Importance (00:08:38) Discussion on the significance of understanding effective labor rates versus door rates for financial health.

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

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-All books mentioned on our podcasts: https://remarkableresults.biz/books

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-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 

 

]]> The Business Partner You Didn’t Know You Needed: A Coach [THA 387] https://remarkableresults.biz/remarkable-results-radio-podcast/a387/ Thu, 04 Jul 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a387/

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

Brin Kline shares his journey from technician to successful shop owner, highlighting the crucial role of his business coach, Bill Haas. They delve into the importance of having an accountability partner, the role of coaching in reducing stress, and how personalized guidance can help shop owners reach their full potential. Perfect for shop owners looking for insights on business coaching, this episode is packed with valuable advice and industry wisdom.

Brin Kline, Shop Owner, Assured Auto Works, Melbourne, FL. Brin’s previous episodes

Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE.

Show Notes

  • Watch Full Video Episode
  • Coaching in the Industry (00:01:15) Discussion about the importance of coaching in the automotive industry and the value of having a coach.
  • Accountability and Coaching (00:07:49) The importance of having an accountability partner in coaching and its impact on business progress.
  • Financial Security and Coaching (00:09:47) The relationship between financial security, goal setting, and coaching in business development.
  • Business Goals and Budgeting (00:11:13) The significance of setting business goals and budgeting with the guidance of a coach.
  • Selecting a Coach (00:13:50) Considerations for selecting a coach based on strengths and weaknesses.
  • Affordability of Coaching (00:16:05) Discussion on the affordability of coaching and the potential benefits, even for struggling businesses.
  • Personal Growth and Coaching (00:18:41) The importance of personal growth, humility, and willingness to change in the coaching relationship.
  • Business changes and profitability (00:20:16) Discussion on increased profitability and the ability to make changes in the business.
  • Gaining confidence and comfort (00:21:19) Becoming more comfortable and confident in making changes and taking action.
  • Transition from technician to business owner (00:25:28) Concerns and challenges of transitioning from a technician to a business owner.
  • Selecting the right coach (00:34:01) Factors to consider when selecting a coach, including industry passion and adaptability.
  • Managing time and involvement in the industry (00:39:08) Discussion on managing time and involvement in various industry activities as a challenge.
  • Team growth and dynamics (00:41:33) Discussion about the growth of Brin’s team and maintaining a positive work environment.
  • Commitment to the business (00:44:22) Brin’s decision-making process and commitment to his business.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

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-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> Mastering Systems, Operations, and Procedures [RR 966] https://remarkableresults.biz/remarkable-results-radio-podcast/e966/ Tue, 25 Jun 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e966/

Thanks to our Partner, NAPA Auto Care

Recorded Live at the NAPA Autotech Research Training Center in Canton, OH, Corey Evaldi and Dave Justice provide a wealth of insights into the importance of systems, operations, and procedures in the automotive industry. By focusing on effective communication, continuous education, incentivizing employees, and building strong client relationships, automotive professionals can drive success in their businesses. The episode also highlights servicing electric and hybrid vehicles, and the value of peer learning and industry networking.

Corey Evaldi, Olmstead Auto Care, Olstead Falls, OH. Listen to Corey’s Episodes HERE.

Dave Justice, Owner, Repair Shop of Tomorrow.  Listen to Dave’s other episodes HERE.

Show Notes

  • Watch Full Video Episode
  • The importance of communication and leadership (00:00:01) The virtual Remarkable Results Toastmasters for improving communication and leadership qualities in the automotive industry. https://remarkableresults.biz/toastmasters
  • The impact of systems, operations, and procedures (00:03:17) The importance of labor profit management, systems, operations, and procedures in achieving success in the automotive industry.
  • Initial skepticism and eventual acceptance (00:03:55) Corey Evaldi shares his initial skepticism of coaching and his eventual acceptance of the coaching program led by Dave Justice.
  • Implementing systems and procedures (00:05:29) Dave and Corey discuss the implementation of systems, operations, and procedures and the individualized pace of learning.
  • Challenges and acceptance of guidance (00:07:26) The challenges and the need to change and accept guidance to implement new systems and procedures.
  • The positive impact of labor profit management (00:11:12) The positive impact of labor profit management on creating friendly competition, accountability, and celebrating success.
  • The role of incentives and teamwork (00:16:51) Corey emphasizes the importance of individual and group incentives and the role of the entire team in achieving success.
  • Continuous Education (00:18:32) The importance of continuous education for shop owners and their teams.
  • Business Development Group (00:19:40) Dave explains the NAPA BDG and its focus on system operations and procedures.
  • EV Training Program (00:21:53) NAPA’s EV training program for technicians and the benefits of attending.
  • Peer-to-Peer Learning (00:23:40) The value of peer-to-peer learning and its impact on business improvement.
  • Standard Operating Procedures (00:25:25) The importance of standard operating procedures and systems in a business.
  • Client Playbook (00:26:04) The use of a playbook to understand a client’s business operations and needs.
  • Client Relationship (00:32:25) Dave emphasizes the importance of building client relationships and providing value beyond transactions.
  • NAPA NOW Conference (00:32:51) Dave and Carm discuss the upcoming NAPA NOW conference and its significance for industry professionals.
  • The switch to success (00:36:01) Reaching a turning point and realizing the importance of refining business to have work-life balance.
  • Real-world training experience (00:39:41) Corey discusses the value of hands-on training at the NAPA Autotech Research Training Center.
  • Adapting to new automotive technology (00:42:05) The conversation revolves around the need to adapt to new automotive technology and the importance of being prepared to service a diverse range of vehicles.
  • Data analytics and future business strategies (00:44:20) The discussion touches on the potential role of data analytics and AI in shaping future business strategies and the importance of being adaptable in the automotive industry.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

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-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> How to Huddle [THA 374] https://remarkableresults.biz/remarkable-results-radio-podcast/a374/ Thu, 04 Apr 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a373/

Thanks to our Partner, NAPA TRACS

Bill Hill, Jamie Carlson, and Doug Callahan discuss the significance of company meetings and the benefits of daily huddles for setting the day’s agenda, fostering team communication, and enhancing company culture. They highlight the importance of clear goals, active listening, and fun elements to keep staff engaged. The episode underscores the positive effects of meetings on team dynamics, customer satisfaction, and overall business success.

Bill Hill, Mighty Auto Pro, Medina OH. Bill’s previous episodes HERE

Jamie Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid and EV, Grand Rapids, MI. Jamie’s previous episodes HERE

Doug Callaghan, Vic’s Service Centre in Wainright, Alberta, Canada. Doug’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • Morning Huddles (00:03:02) The purpose and structure of the morning huddle, emphasizing communication and expectations.
  • Overcoming Resistance to Meetings (00:05:43) Jamie and Bill discuss their initial resistance to holding meetings and the benefits they have experienced.
  • Effective Two-Way Communication (00:06:59) Doug emphasizes the importance of listening and feedback in meetings, highlighting the need for follow-up and action.
  • Encouraging Engagement (00:11:48) Jamie shares her creative approach to engaging employees in meetings through activities and sharing personal reflections.
  • Active Listening (00:13:25) Doug and Jamie discuss the challenges of active listening and the importance of taking notes and following up on employee input.
  • Breakfast and Lunch Meetings (00:15:22) Discussion about providing breakfast and lunch for staff, frequency, and purpose of meetings.
  • Implementing Meetings (00:17:11) Benefits of meetings for team building, communication, and staff morale.
  • Scheduling and Starting Meetings (00:19:10) Setting up regular staff meetings, starting on time, and peer pressure to be punctual.
  • Office and Staff Meetings (00:19:56) Office staff meetings, training, and business management meetings.
  • Daily Meetings and Communication (00:21:11) Daily huddles for planning, communication, and updates on work progress.
  • KPIs and Financial Discussions (00:24:28) Discussion on Key Performance Indicators (KPIs), financial goals, and staff bonuses.
  • Appreciation and Celebrations (00:27:39) Gratitude, celebrating staff achievements, and supporting personal goals.
  • Improving Meetings (00:29:15) Suggestions for making meetings fun, changing meeting formats, and incorporating training and external speakers.
  • Friday Gatherings and Two-Beer Fridays (00:30:49) The panel shares their experiences with casual gatherings, including “Two-Beer Fridays,” to create a relaxed and bonding atmosphere.
  • Building Trust and Employee Initiatives (00:31:37) The panel discusses how employees taking the initiative to organize gatherings fosters trust and camaraderie within the team.
  • The Importance of Company Culture (00:35:41) The significance of huddles in understanding and shaping the company culture, and the CEO’s role in leveraging it for the benefit of all.
  • Benefits of Company Meetings and Huddles (00:33:47) The value of company meetings and huddles, including initial skepticism, the benefits of documentation, and the evolution of staff appreciation.
  • Leading and Participating in Huddles (00:34:18) The format of huddles, the role of the service advisor, and the continuity of huddles in the absence of the CEO.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

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-Special episode collections: https://remarkableresults.biz/collections

 

 

 

]]> Measuring Technician Performance with Scorecards and Analytics [RR 936] https://remarkableresults.biz/remarkable-results-radio-podcast/e936/ Tue, 12 Mar 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e936/

Thanks to our Partner, NAPA Auto Care

Greg Buckley discusses the importance of using analytics and performance metrics in the automotive industry. He draws parallels between managing a sports team and running an auto repair shop, emphasizing the need for owners to understand their team’s strengths and weaknesses. Greg explores the idea of incentivizing performance and accountability, similar to professional athletes. Greg shares his experience with nurturing technicians and the concept of having a “farm team” to develop skills. The conversation also touches on the need for better career pathing, training, and compensation methods to retain talent and improve the industry’s professionalism.

Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.

Show Notes

  • Introduction to the concept of scorecards (00:02:07) Greg introduces the concept of using scorecards and analytics to measure technician performance.
  • Technician performance metrics (00:03:03) Discussion about technicians having access to their performance data and using it for career decisions.
  • Contract-based employment (00:04:18) Exploring the idea of creating contracts and incentives based on performance metrics.
  • Redefining technician compensation (00:05:20) Discussing the concept of incentives and redefining technician compensation based on performance.
  • Building a career path (00:06:20) Exploring the idea of building a career path for technicians based on performance metrics.
  • The role of analytics in decision-making (00:09:56) Drawing parallels between sports analytics and using analytics in the automotive industry.
  • Training and certifications (00:11:58) Discussion about using shop management systems to track technician performance and productivity.
  • Redefining technician levels (00:15:55) Proposing the idea of redefining technician levels and career pathing within the industry.
  • Baseball analogies (00:16:38) Using baseball analogies to explain the concept of developing technicians through different levels.
  • Understanding team strengths and weaknesses (00:18:16) Exploring the concept of knowing individual strengths and weaknesses to improve performance and success.
  • Grooming technicians and creating career paths (00:19:09) The importance of grooming technicians and creating a career path for their growth and development.
  • Enhancing compensation methods (00:25:05) Exploring the need for different methods of compensation to foster team growth and development.
  • Agreement and rewards system (00:25:58) Discussing the concept of creating agreements and rewards systems based on performance metrics for technicians.
  • Reflecting on baseball and strategic thinking (00:26:52) Reflecting on the strategic thinking involved in baseball and its relevance to business concepts.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

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-Special episode collections: https://remarkableresults.biz/collections

]]> The Roadmap to Success: Work Smarter Not Harder [RR 884] https://remarkableresults.biz/remarkable-results-radio-podcast/e884/ Fri, 15 Sep 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e880/

Dan Taylor discusses various aspects of running a successful automotive repair business. He emphasizes the importance of having a roadmap to success, repackaging information to resonate with different people, utilizing reliable shop management systems, client and employee retention, effective marketing strategies, well-defined processes and procedures, and artificial intelligence in the industry. The episode concludes with a discussion on the importance of making money in the automotive repair industry and the need for a paradigm shift towards maintenance and customer service.

Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • Retention: Keeping Top Employees [THA 327]
  • Is Your Company Culture Holding You Back? [RR 864]
  • The roadmap to success (00:01:17) Discussion on the importance of having a roadmap to success, both personally and for your team.
  • Repackaging and giving things in a different light (00:02:22) Exploration of how repackaging messages can resonate differently with people and lead to success.
  • Major components for success (00:03:16) Introduction of seven major components that can guarantee success if followed, along with the need to reassess and upgrade strategies.
  • Retention and Point of Sale Systems (00:10:04) Discussion on the challenges of retaining customers and the limitations of point of sale systems.
  • Marketing and Client Retention (00:11:01) Importance of marketing efforts for client retention and the impact on business growth.
  • Team Retention and Processes (00:14:44) The significance of team retention, the need for processes and procedures, and the constant improvement of organizational systems.
  • The importance of presenting all information to clients (00:19:57) Explains how some shops present all the necessary repairs to clients and allow them to decide what to prioritize.
  • Challenges in service maintenance and inspections (00:20:56) Discusses the challenge of inspecting and recommending services that have already been done or are not needed.
  • Utilizing data and technology to improve operations (00:22:05) Highlights the importance of integrating data and technology to streamline operations, improve customer service, and gain trust and credibility.
  • Sales and Relationship Building (00:29:45) The importance of sales and building relationships with clients in the automotive industry, and the need to educate clients about the value of maintenance.
  • Operations and Productive Technicians (00:36:37) The need for productive technicians and efficient operations in order to maximize profitability and provide quality assurance to customers.
  • The forgotten child (00:39:54) Discussion about the importance of the admin role in a shop, including timely financials and prompt paperwork.
  • Monitoring KPIs (00:40:35) Exploration of key performance indicators (KPIs) such as opportunities, closed rate, and client retention.

 

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

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