Skip to content

Search results for: "haas"

RR 322: The Future Shop – A Business Coach Perspective – Haas & Greenwood

Shop Of The Future. A Business Coaches Perspective.

Bill Haas from Haas Performance Consulting and Bob Greenwood President and CEO of Automotive Aftermarket E-Learning Centre bring their viewpoints on the future of the service professional.

Bill and Bob talk about training, culture, the dealership factor, pricing transparency, and the importance of daytime training. They also share their viewpoint on competing, hiring and retaining top talent, both technicians and service advisors.

Listen and view episode notes

RR 287: Bill Haas – Millennials – How to Lead and Engage This Generation

Everything You Ever Wanted To Know About Hiring and Leading Millennials

Every twenty years or so a new generation of workers arrives. For many of us, we raised today’s Millennials or Generation Y. They are made up of the 22-40-year-old’s who number 79 million in the workforce; the largest segment.

If we are to seed our industry with youth and grow our own, we must look at the Millennial Generation. We must understand how to integrate them and nurture them into our workforce.

Each generation has its quirks. Gen Y is no different. Once you learn what moves and motivates them you’ll find it so much easier to accept and keep millennials motivated in your business culture. The lessons here works for all team members, but you’ll learn what really makes the Millennial tick and why they behave like they do.

Listen and view episode notes

RR 208: Business Coach Round-Table -Greenwood – Haas – Barrett

Three Aftermarket Business Coaches Affirm that Shop Owners Need to Become the CEO of Their Company

Join Bob Greenwood, Bill Haas and Barry Barrett as they bring a thoughtful and lively discussion on the need for business owners to make an important step and find the professionalism and become the CEO of their company.

They say it is not easy and requires training and support from their peers and even a business coach. Most importantly is the need for an accountability partner or mentor. Business is tough today and shop owner need an enormous amount of help to transfer from a trade mentality to a professional environment.
Business consultants are the cheapest employee in the business, they say and touch on family, wife, leadership, competitors, making errors, and getting out of the way of your people and let them do their job.

Listen and view episode notes

RR 106: Bill Haas from NACAT

Are you having a problem finding trained technicians – – here’s an answer that will help you.

There is a guy by the name of Bill Haas – – who has done just about everything in the repair industry. He started at the age of 12. He dragged home a junk motor that he bought from a garage. For the next few years he played with that poor engine – – until he knew how to fix every component. Later, Bill became a shop owner, sold it then taught technicians how to fix cars , became a business consultant and trainer including the man at NACAT. (The North American Council of Automotive Teachers)

You need to hear the story of what Bill has done and is in the process of doing to help you get better technicians.

Listen and view episode notes

Aftermarket Acumen Part 4 – Technician Pay [RR 510]

Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE. Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Adviser and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently…

Listen and view episode notes

Aftermarket Acumen Part 3 [RR 508]

Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE. Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Adviser and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently…

Listen and view episode notes

Aftermarket Acumen Part 2 – HR Concerns [RR 506]

Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has…

Listen and view episode notes

Aftermarket Acumen Part 1 [RR 504]

Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE. Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed…

Listen and view episode notes

Pricing Parts Purchased from Dealers [THA 153]

The Panel: Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin.…

Listen and view episode notes

RR 492: YouTube – Benefit or Burden Part 2

RR 492: Youtube – Benefit or Burden Part 2

Welcome to the second installment of Youtube: Benefit or Burden Part 2. As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people on both sides of the value of YouTube as it relates to auto repair.

The episode’s expert guests include: Paul Danner, ‘Scanner Danner’ fame, Brin Kline, shop owner and member of Trained By Techs, Shop owner and Technician Michael Broccolo, from Rochester, NY Sara Fraser from Hass Performance Consulting and Matt Fanslow shop manager and lead diagnostician Riverside Automotive.

You’ll hear some sparks fly as the passion for training and quality diagnosis was front and center. The debate over the words diagnostic vs testing was prominent and the real facts that many shops are not really diagnosing they are retrieving a fault code and using statistical diagnostics therefore shooting the parts cannon and in many cases not doing right by the customer.

Listen and view episode notes

RR 479: Sara Fraser – Important Millennial Buying Habits and Tendencies

RR 479: Sara Fraser – Millennial Buying Habits and Tendencies

Millennials have become the largest generation recorded. So it is with a meticulous and careful analysis that we need to understand what do millennial customers want when it comes to vehicle service and repair. We need to adjust!

Sara Fraser is a millennial with over 15 years of retail management experience. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

She shares how millennials demand a level of service, convenience and digital finesse from whoever services their vehicles. Millennial customers can’t live without their smartphone, share great experiences, want fast communications, know how to post reviews and share on social media, and like at Amazon what things quick and fast. How do you adapt?

Listen and view episode notes
Scroll To Top