Are You Comfortable With Your Problems? Business Coaches Lab [RR 729]

You’re going to love this transparent interview recorded live at vision 2022. 3 business coaches, and no agenda. Listen firsthand from these business coaches on why so many business owners are struggling and how they are able to lift them to success. We talk about marriages, ego, habits, mistakes, and bad reactive pricing.

Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil’s previous episodes HERE.

Bill Haas, Owner of Haas Performance Consulting, Listen to Bill’s previous episodes HERE.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

Key Talking Points

  • Coaching- purpose, passion, joy. Becoming partners with their clients
  • “When you put the key in the front door on the first day, how did you feel?”
  • Marriages going flat because you spend all your time at the shop
  • Finding someone that speaks your language- earning trust takes time
  • Walking away- after 3-4 months if the client is not making changes 
  • Turning around a struggling shop- make changes until their habits
  • Most shop owners back into pricing- reactive pricing instead of creative pricing
  • Lose your ego and ask for help
  • Every staff member should have targets/goals of performance that align with the company’s goals and vision. Don’t overcomplicate your goals.
  • Fulfillment- hitting targets and having self-satisfaction, that’s how they know they’re doing their job right.
  • Most employee issues are management issues
  • Celebrate your goals together
  • Pay isn’t the most important motivator- let your employees feel appreciated (team T-shirts, business cards)
  • Mistakes need to happen, pattern failures are a choice. Making the same error twice is a mistake 
  • Efficiency- doing more with less
  • Owners are the catalysts to push and challenge employees to grow

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Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!