Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Tonnika Haynes, owner of Brown’s Automotive in Chapel Hill, North Carolina—a family business founded by her father, William Brown, in 1980—joins us for a conversation recorded live at the ASTA Conference in Raleigh, NC. Together, we explore the powerful and defining mentorship that shaped both her leadership and her legacy.

Tonnika shares that she never worked for her “dad,” she worked for William Brown, the business leader. That separation became clear when, early in her ownership, she faced her first major crisis: losing a key employee.

When she called her father for guidance, it wasn’t “Dad” who picked up; it was William Brown. His advice was blunt but transformative. Instead of sympathy, he challenged her: “What would you do if they got hit by a bus?  You can’t sit in it, move forward.”

It was a defining moment that taught her the importance of separating emotion from action. As William often reminded her:

• “We don’t have time for feelings right now. We have time for fact and action.”
• “Feelings don’t fix cars. Facts and movement fix cars.”

This heartfelt episode highlights the power of tough love, mentorship, and maintaining emotional discipline in business. Tonnika’s story is a testament to how strong roots and even stronger lessons can prepare the next generation to lead with both heart and backbone.

Tonnika Haynes, Browns Automotive, Chapel Hill, NC

https://astausa.org/pages/asta-expo

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

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• Buy Me a Coffee: https://www.buymeacoffee.com/carm
• Special episode collections: https://remarkableresults.biz/collections
• The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
• Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
• Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
• Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
• The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
• Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Thanks to our Partner, NAPA Auto Care

“Let’s stop hiding behind “I’m right and you’re wrong.”

Explore the profound impact of self-awareness on personal and professional development, the art of managing emotions, and the intentionality needed to create meaningful success.  Tune in for practical insights and transformative ideas to elevate both your business and personal life.

Krystal Zellmer, VP at Klemmer Leadership and Character Development. Krystal’s previous episodes HERE

Show Notes

• Watch Full Video Episode
• Self-Awareness Focus (00:01:06)
• The Challenge of Self-Assessment (00:02:55)
• Looking in the Mirror (00:03:08)
• Defining True Intentions (00:04:25)
• Identifying Deeper Commitments (00:05:02)
• Assessing Results (00:06:19)
• The Price of Not Changing (00:07:58)
• Mediocrity and Legacy (00:09:19)
• Positive Possibilities (00:10:42)
• Transformative Questions (00:11:55)
• The Importance of Coaching (00:14:37)
• Misconceptions About Coaching (00:15:03)
• 360-Degree Perspective (00:16:05)
• Experiential Training Overview (00:18:02)
• Communication Styles and Emotions (00:21:42)
• The Need to Be Right (00:24:54)
• Embracing Responsibility (00:27:06)
• Ego and Learning (00:29:04)
• Managing Ego in Leadership (00:31:28)
• Intuition and Leadership (00:33:19)
• Finding Confidence Through Self-Awareness (00:35:23)
• The Compassionate Samurai Concept (00:36:09)
• Sunglasses of Belief Systems (00:38:23)
• Compassion and Leadership (00:41:08)
• Finding Support for Self-Awareness (00:41:57)
• Diverse Modalities for Change (00:42:38)
• Fixing the Client First (00:44:25)

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Shop Boss, and 360 Payments

Joe Sevart, I70 Auto Service, Kansas City, MO. Coach with Repair Shop of Tomorrow

Show Notes:

• Watch Full Video Episode
• Preparing for the Unexpected (00:00:06)
• Personal Experiences and Planning (00:00:23)
• Financial and Legal Preparations (00:01:17)
• Key Employee Insurance (00:02:24)
• Importance of Documentation (00:03:14)
• Real-Life Examples of Tragedy (00:04:12)
• Consequences of Lack of Planning (00:05:40)
• Encouragement to Act (00:06:42)

Thanks to our Partners, Shop Boss, and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

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-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Scott Brown shares his profound journey through significant health challenges, specifically his battle with bladder cancer. Scott reflects on the lessons learned from his experiences, emphasizing the importance of living in the moment and preparing for the future. He discusses the emotional impact on his family, the illusion of control, and the necessity of succession planning. Scott’s story is a powerful reminder of life’s unpredictability and the need to cherish each day, encouraging listeners to take proactive steps in their personal and professional lives.

Scott Brown, Cardinal Plaza Shell, Springfield, VA. Scott’s previous episodes HERE

Show Notes

• Watch Full Video Episode
• The Illusion of Control (00:03:25)
• The Diagnosis Revelation (00:04:21)
• Assessing Succession Plans (00:06:52)
• Health Challenges and Recovery (00:07:41)
• Living One Day at a Time (00:08:25)
• The Impact on Loved Ones (00:10:56)
• Long-Term Family Planning (00:12:10)
• The Copper Beech Tree Metaphor (00:14:05)
• The Importance of Values and Legacy (00:16:07)
• Succession Planning in Business (00:20:36)
• Competitive Advantage Discussion (00:22:28)
• Emotional Impact of Health Challenges (00:26:24)
• Busyness as an Idol (00:28:39)

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

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Thanks to our Partner, NAPA Auto Care

“As shop owners and management, we want to be productive, we want to follow key metrics, we all need to be in business. We all got to meet our goals, our personal goals as shop owners and management. But at the end of the day, if you’re not looking for moments of stress happening in your organization and what you can do from a resource point of view, that’s what I see.”

Frank Leutz emphasizes a customer-centric approach, highlighting the value of simplicity, positive employee work culture, and community involvement.

Frank Leutz, Desert Car Car, WrenchNationTV. Frank’s previous episodes HERE

Show Notes

• Watch Full Video Episode
• The Brakes for Breasts Initiative (00:00:15) An initiative by two shop owners to raise funds for a vaccine for triple negative breast cancer. https://brakesforbreasts.com
• Early Days of Desert Car Care (00:01:49) Frank Leutz discusses the history and relocation of Desert Car Care in Cave Creek, Arizona.
• Wrench Nation (00:02:49) Frank Leutz talks about the origins and evolution of Wrench Nation, an automotive lifestyle show.
• Customer-Centric Service Ideology (00:04:21) Frank Leutz discusses the importance of focusing on making the customer the hero of the service experience.
• Simplicity in Decision-Making (00:09:28) The significance of keeping business operations simple and the impact of simplicity on leadership and problem-solving.
• Managing Cynicism in the Industry (00:15:35) Frank Leutz addresses the issue of cynicism in the automotive industry and the importance of coaching and therapy to overcome it.
• The ideology of leaving a legacy (00:16:41) Discusses the importance of leaving a legacy within the industry and the impact of one’s actions on future generations.
• The importance of attitude and aptitude (00:19:39) Emphasizes the significance of attitude and aptitude in maintaining a healthy work-life balance and the impact on business and personal life.
• The concept of “night school” and continuous learning (00:20:32) Discusses the idea of continuous learning, seeking training sessions, and the importance of personal and professional development.
• Fostering a supportive and community-oriented workplace (00:22:02) Highlights the importance of creating a supportive and community-oriented workplace, including team-building activities and supporting employees in personal challenges.
• Embracing a people-first approach (00:24:46) Stresses the importance of celebrating and supporting people within the organization, fostering a supportive and inclusive environment.
• Community involvement and giving back (00:28:13) Emphasizes the role of auto shops in the community, giving back, and supporting local initiatives, such as free oil changes for school teachers.
• The significance of networking and staying connected (00:31:39) Highlights the power of networking and staying connected with industry peers and mentors for personal and professional growth.
• Mutual Appreciation (00:36:03) Frank and Carm express mutual admiration for each other’s contributions to the industry.
• Property Ownership (00:36:26) Frank shares his excitement about owning commercial real estate for his business, Desert Car Care.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Thanks to our Partner, NAPA Auto Care

Dr. John Passante and Dr. Thomas Litzinger, titans of the automotive aftermarket industry, steer through the intricacies of professional development and organizational strategies. Some key takeaways: Innovation is non-negotiable, education is critical, and leadership makes the difference.

Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. John’s other episodes HERE.

Dr. Thomas Litzinger, Chair of the University of the Aftermarket at Northwood University.

Show Notes

• Watch Full Video Episode
• Leadership 2.0 (00:02:48) Discussion about the educational programs offered by the University of the Aftermarket at Northwood University.
• The importance of being a lifelong learner (00:04:14) The significance of being a lifelong learner in the automotive aftermarket industry and personal experiences related to learning.
• Right to Repair Legislation (00:11:01) The fight to secure data access for vehicle owners and independent repair shops, and the introduction of the right to repair legislation.
• Leadership development and scholarships for service professionals and technicians (00:16:09) The University’s efforts to provide leadership development opportunities and scholarships for service professionals and technicians in the industry.
• The human spirit (00:18:46) The boundless human potential and the importance of collective effort and positive attitude.
• Legacy and teamwork (00:19:42) The impact of the human spirit, legacy, and teamwork in achieving common goals.
• Leadership and culture (00:21:42) The conversation shifts to the importance of culture and leadership in the workplace, emphasizing the value of nurturing and developing employees.
• Professional development (00:22:17) The need for professional technicians to receive training in financial acumen and leadership for their success.
• Retirement and personal growth (00:23:26) Speaker 2 shares his post-retirement activities, including executive coaching and writing children’s books, emphasizing the importance of continuous personal growth.
• Leadership 2.0 program (00:24:33)
• Employee satisfaction and development (00:28:20) The importance of contributing to the life satisfaction of team members through organizational culture and training and development programs.
• Industry storytelling and leadership (00:31:13) The conversation ends with a focus on industry storytelling, leadership, and the significance of the automotive aftermarket.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

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Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

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-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Mike Davidson, Parkway Automotive, Little Rock, AR. You can reach Mike at miked@parkwayautomotive.net. Listen to Mike’s other episodes HERE.

Also Mike’s Leadership Website Leadershiplane.net HERE.

Bryan Rogers, Sun Automotive, General Manager

Josh Steinhert, Sun Automotive, Assistant General Manager

Show Notes:

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections

Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.

Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes HERE.

Key Talking Points:

• Am I being heard and understood? As owner, and as employee etcTo do lists and “things” often clutter the day- but nothing happens without people
• 62% of people are not fully engaged in their job  
• 70% of employees feel they never been given sign of appreciation 
• No one gets to where they are in life by themselves- don’t let your ego get in the wayWhy are you in the automotive industry? Everyone has a personal story connecting them to the industry.
• Leadership is validadting the people you lead everyday- vision, values and validationLeadership is caring and showing that you care
• Match your words and actions
• Accepting people for who they are and being comfortable with yourself- sharing what you know and admitting what you don’t know
• Unlock the talent and potential in people
• Take the fear out of learning and trying something new
• Difference between motivation and movement- “Do this or I’ll fire you” vs “Let’s talk about how we can improve efficiency,” One is fear, one is inclusion
• Do you ask your employees for ideas?
• Real test of leadership is when times are tough- invoke faith in the process and the industry 
• It’s all about the customer- connecting with themShow your customers you value them- ask how they are doing personally, how their family is doing etc

Resources:

• Thanks to Paul McCarthy and John Passante for their contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Find every podcast episode HERE.
• Every episode segmented by Series HERE.
• Key Word Search HERE.

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Buy me a coffee

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

Mitch Schneider is a fourth generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is also a consultant, entrepreneur and journalist.

Schneider is a frequent speaker at major conventions and meetings of automotive industry trade organizations, where he addresses the challenges and problems affecting the automotive service industry and has keynoted or presented for some of the nation’s most successful automotive organizations.

Publishing

Schneider, an award-winning journalist, is a regular contributor and Senior Contributing Editor for 10 Missions Publishing appearing in Ratchet + Wrench magazine. Online, his columns can be found on RatchetandWrench.com. Mitch covers the experiences shared by service technicians, garage owners and consumers in today’s rapidly changing automotive service environment and provides commentary on the evolving relationship between service dealers, jobbers, warehouse distributors and manufacturers.

Mitch is also the author of Misfire: What to Do When Everything Isn’t Running on All Cylinders, an allegorical small business novel about to be published, as well as an eight-volume Automotive Service Management Series published by Cengage Learning.

Schneider’s Automotive

For more than 37 years, Schneider operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif.  Schneider’s Automotive has won recognition throughout the area, including being twice ranked among Los Angeles magazine’s annual list of 100 best repair facilities (even though Schneider’s Automotive is not in Los Angeles).  Schneider’s Automotive was recently sold.

Mr. Schneider served as the first Director of the Car Care Professionals (CCPN), a segment of the AAIA, the Automotive Aftermarket Industry Association and is the president and founder of Mitch Schneider’s Future-Tech, a service company specializing in management education and training for automotive service dealers, jobbers, warehouse distribution companies and manufacturers and has shared his knowledge and insight with the automotive aftermarket since 1984.

Key Talking Points:

• Mitch continues, even though he sold his shop, talking to his business coach to stay engaged with the industry.
• A professional technician since 1966. He sold his business two years ago.
• Mitch found his passion to speak to the industry via ETI (Equipment and Tool Institute) where he gave a ‘state of the industry’ message when he replaced the person who could not make the event. This was 1984.
  • Part of the inspiration that Mitch used to give the speech was that his children were smart enough to go to a top college, but he knew he was not making enough money repairing cars to sent his children to college.
    • This was the underlying anger that was bothering him.
• Mitch says we are still facing the same problems today that we were in 1984
• He gave the speech seven times that year.
• It was in Corpus Cristi when some of his written vinuetes fell out of his briefcase and a person helped him pick them up.
  • The person started to look at them and wanted Mitch to know if it was good stuff. That person was the editor or Motor Service Magazine.
  • That is when he realized he may have something to say that could change the industry.
• It is encouraging to see the people who have received the message that the industry keeps giving. They have done well. However it is the same people that keep attending classes, read articles and listen to podcasts to help them improve.
  • So many are terrified of success or change in a positive direction because they have no idea how success will change their life. They are willing to endure the pain and frustration where they are instead of breaking out.
• We need to help those who want help to become more successful. We need to extend a hand. I see the pain you are in and how hard you are trying. I’ve been there let me help you.
  • Can I give you one or two pointers so you can see another reality.
• Mitch is currently facing his biggest challenge in his life as he is fighting Primary Myelofibrosis. A very rare incurable, untreatable and incurable condition whose only remedy is a bone marrow transplant, which he is going to do.
  • His doctors believe he will survive the transplant process.

Resources:

• Thanks to Mitch Schneider for his contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

In the above pictrue from AAPEX 2017, Mort Schwartz on the left along with Carm Capriotto.

If there is one person synonymous with the aftermarket parts industry, that person, clearly, is Mort Schwartz. An engineer by training, receiving two degrees from New York University, Mort Schwartz spent 12 years at Westinghouse Electric Corporation, from 1956 to 1968, rising to the level of Vice President. Schwartz was named president of the distribution group of Maremont Corporation, a manufacturer of muffler and suspension parts, now a part of ArvinMeritor.

Between 1968 and 1999, he served as chairman and CEO of four different automotive aftermarket companies. Mort is a past Board member of parts distributor WORLDPAC, Incorporated. He has served the aftermarket ably for over 40 years. He was chairman of the Automotive Warehouse Distributors Association, the Automotive Parts and Accessories Association, the California Automotive Wholesalers Association, and the California Automotive Task Force. He was instrumental in enacting many changes in the aftermarket industry, particularly in the area of education. He was one of the first aftermarket board members of the National Institute for Automotive Excellence (ASE) and led the way for the aftermarket to embrace certification for both technicians and countermen.

It’s safe to say that if you are even remotely involved in the automotive aftermarket ….. you’ve heard of Mort Schwartz! In 1996, Schwartz founded the Global Automotive Aftermarket Symposium (GAAS), a forum where leaders in the automotive aftermarket industry could come together in one place, at one time, and hear top industry leaders present their points of view about the trends taking place today–and over the next five years. The primary goal of the Symposium, however, was that the net proceeds of the event would be used to fund scholarships for students pursuing careers in the automotive aftermarket. Well over 3,000 students have been beneficiaries of Global Automotive Aftermarket Symposium Scholarships since the program began. GAAS ran for 19 years and was combined with the University of the Aftermarket Foundation and are providing up to 200 – 300 students scholarships per year.

Whenever there is a gathering of aftermarket industry executives, you will most likely find Mort Schwartz as a presenter, panel moderator, or simply as an ambassador and friend. Schwartz received an honorary Doctor of Laws degree from Northwood University in 2007. In addition,  Northwood University has established the Mort Schwartz Fellowship, a scholarship awarded to a student studying Automotive Aftermarket Management.

Invterview talking points:

• Decades of change from three to four step distribution to the e-commerce of today.
• Mort saw the need to bring import parts to the distribution network at his company and asked their domestic supplier to get into import parts.
• Late 40’s/50’s/60’s. The growth of WD’s, (Warehouse Distributions) Jobber’s, Shops with returning Veterans buying/starting small businesses.
• Note : Auto’s became the only major item that could be repaired the same day….by 5 PM. This versus TV’s, appliances, phones, etc.
• That shaped the whole Industry to provide “now” availability of a huge spectrum of parts.
• 60’s/70’s. Use of computers to do purchasing and Inventory control. – Triad/CCI story.
• 70’s/80’s. The growth of Program Groups emulating GPC (NAPA)
• 80’s/90’s. A strategy of owning stores – O’Reilly story. They set the pace for WD’s to own their own stores.
• 90’s/20’s. The growth of two-steppers – WORLDPAC story.
• 20’s/present. Use of the Internet to communicate thru the channels while consolidation increases both vertical and horizontal.
• Manufacturing, distribution and installation consolidation.
• Access to parts is moving at the speed of life.
• Consolidation has been good for the consumer.
• Four major factors that will reshape the aftermarket. CASE.
• Connected
• Autonomous
• Sharing
• Electric
• Adapt and change if you want to survive.
• The power in the industry resides at the service level. A well run dynamic shop owner has his choice on how and who will service him and where he will get his parts.
• Education is different today and is a requirement for sustainable success.
• Mort was a founder of the Global Automotive Aftermarket Symposium (GAAS). They have provided over 3,000 scholarships to students who need the help. 2/3 go to students who want to become technicians.
• Inducted into the Automotive Hall of Fame in 2005

Link to University of the Aftermarket Foundation Scholarship Program: automotivescholarships.com

Biographical Information and Accomplishments

Current Business Positions

• Partner, Schwartz Advisors 2008 -present
• Trustee, Univ. of the Aftermarket Foundation 1992-present
• Northwood Automotive Aftermarket Board 2003-present

Past Business Positions

• Director, WORLDPAC 2005-2013
• Director, Autovia 1998-2001
• Director, Java City Coffee 1995-2000
• Chairman, Thermo King of Northern California 1986-1999
• Chairman, Strauss Discount Auto 1990-1998, Director 2000-2004
• Chairman, Import Parts America 1985-1 990
• Chairman, Chanslor & Lyon 1975-1985
• President, Distribution Group, Maremont Corp. 1968-1975
• Vice President, Westinghouse Electric Corp. 1956-1968
• Director, CarQuest 1976-1985
• Director, Office Club 1985-1991
• Director, Illinois Auto Electric 1978-1994
• Director, Hospital Systems 1991-1994
• Director, Auto Parts Club 1990-1995

Past Industry Positions

• Chairman/Founder, Global Automotive Aftermarket Symposium 1996-2005
• Chairman, Aftermarket Financial Symposium 2005
• Director, Automotive Hall of Fame 1988-2005
• Director, Automotive Aftermarket Industries Association (AAIA) 1999-2004
• Chairman, Aftermarket eForum 2001 -2003
• Chairman, Automotive Parts and Accessories Association 1996-1998
• Chairman, California Automotive Wholesalers’ Association 1993-1994
• Chairman/Founder, California Automotive Task Force 1978- 1983 (CARB)
• Director, National Institute for Automotive Service Excellence 1976-1982 ASE
• Trustee, National Automotive Technicians Foundation 1982-1984

Industry Awards

• Automotive Hall of Fame Induction 2005
• AWDA Martin Fromm Lifetime Achievement Award 2003
• ASAAA Honorary Membership 2002
• Mort Schwartz Fellowship, Northwood University 2000
• APAA Executive of the Year 1998
• AWDA University Founders Award 1996
• Automotive Hall of Fame Distinguished Service Citation 1992
• CAWA Outstanding Service Award 1987
• ASC Presidents Award 1982
• Motor Magazine Warehouse Distributor of the Year Award 1981
• AWDA Man of the Year Award and MEMA Triangle Award 1980
• ASC Industry Award 1978
• Northwood Institute Automotive Education Award 1976
• AWDA Memorial Scholarship Award 1975

Former Positions

• Captain, US Army Corps of Engineers
• Instructor, Rutgers University
• Degrees: BIE and MIE, New York University
• Doctor of Laws, Honoris CAUSA, Northwood University 2007

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This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

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John Passante brings 35 years experience in human resources and organizational development experience to the podcast. He is the author of The Human Side: High-Touch Leadership in a High-Tech World, and a columnist dealing with the human side of the enterprise. John is also an adjunct professor at the University of the Aftermarket and a guest lecturer at various universities.

Career.
John is President and CEO of The Organizational Development Group where he prides himself in helping companies increase their effectiveness by better utilizing their human capital. His storied aftermarket career includes executive positions in human resources at Monroe/Tenneco, Delphi, Moog and Car Quest.

The Book.
John’s book, The Human Side: High-Touch Leadership, is the basis for the interview. His years of aftermarket experience is referenced during the interview.

Legacy Stories.
John shares great stories about Larry McCurdy, Hubert (Hub) Moog, John Collins, John Goerlich and Warren Ellis. He knows how to tell renowned stories of legacy aftermarket leaders.

Key discussion points to value in this episode:

Attributes of good character in a leader

Being a good listener

Uncompromising standards

The value of a positive attitude

Strength of mentoring

Supporting the Aftermarket.
John is a member of the steering committee for the Global Automotive Aftermarket Symposium (GAAS) and for the GAAS Scholarship committee that annually grants scholarships to students studying for careers in the automotive aftermarket.

Recognition.
In 1995, Passante was inducted into the Automotive Aftermarket Hall of Fame and in August 1980, he received the University of Toledo Pacemaker Award, an award given annually to outstanding business alumni. In 1990, he received the Automotive Aftermarket Education Award from Northwood University.

Still Working.
Passante is a motivational speaker who conducts many seminars for major corporations throughout the U.S., Canada and internationally. He has published many articles on leadership, communications and motivation.

Visit John’s Linked in page here.

Feedback, get social, involved and in touch with the show:
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This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com