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	<title>Quality Controls Archives - Remarkable Results Radio</title>
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	<description>Auto Repair Business Success Stories</description>
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	<title>Quality Controls Archives - Remarkable Results Radio</title>
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		<title>Future-Proofing the Automotive Industry: Consolidation, AI, and Career Evolution [THA 467]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/a467/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 09 Jan 2026 19:00:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/a465/</guid>

					<description><![CDATA[The automotive industry is undergoing one of the most significant transformations in its history. In this episode, Cavan Robinson, VP  of Operations for the Aftermarket at Vehlo, and Tony Mercury, VP of Revenue at Auto Shop Solutions, break down what shop owners need to understand—and act on—right now.

The conversation explores the rapid consolidation reshaping the aftermarket, from independent shops being absorbed into MSOs (multi-shop ownership) to major software platforms merging at an unprecedented pace. The discussion then shifts to how marketing is evolving beyond traditional SEO into Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO), where a shop’s website—especially its FAQ content—becomes the trusted source AI tools use to deliver zero-click search results.

On the people side of the business, the episode addresses shop owner burnout, technician ghosting, and a critical reality: younger technicians increasingly view a shop’s technology, systems, and online presence as a measure of professionalism before deciding to apply.

Key takeaway: A successful modern shop is like a smart home—built on strong behind-the-scenes infrastructure, a polished and accessible front end, and leadership that understands the data driving the entire system.

remarkableresults.biz/a467]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/1ecd529d-a88a-483c-9fd6-6e48e45a295d"></iframe></div><p><strong>Thanks to our Partners, NAPA TRACS, Today&#8217;s Class, KUKUI, and Pit Crew Loyalty</strong></p>
<p><a href="https://youtu.be/YzTD6ey5VPY" target="_blank" rel="noopener"><strong>Watch Full Video Episode</strong></a></p>
<p data-start="86" data-end="362">The automotive industry is undergoing one of the most significant transformations in its history. In this episode, Cavan Robinson, VP  of Operations for the Aftermarket at Vehlo, and Tony Mercury, VP of Revenue at Auto Shop Solutions, break down what shop owners need to understand—and act on—right now.</p>
<p data-start="364" data-end="845">The conversation explores the rapid consolidation reshaping the aftermarket, from independent shops being absorbed into MSOs (multi-shop ownership) to major software platforms merging at an unprecedented pace. The discussion then shifts to how marketing is evolving beyond traditional SEO into Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO), where a shop’s website—especially its FAQ content—becomes the trusted source AI tools use to deliver zero-click search results.</p>
<p data-start="847" data-end="1338">On the people side of the business, the episode addresses shop owner burnout, technician ghosting, and a critical reality: younger technicians increasingly view a shop’s technology, systems, and online presence as a measure of professionalism before deciding to apply.</p>
<p data-start="1667" data-end="1885" data-is-last-node="" data-is-only-node="">Key takeaway: A successful modern shop is like a smart home—built on strong behind-the-scenes infrastructure, a polished and accessible front end, and leadership that understands the data driving the entire system.</p>
<p data-start="1667" data-end="1885" data-is-last-node="" data-is-only-node="">Cavan Robinson, VP  of Operations for the Aftermarket at <a href="https://vehlo.com/" target="_blank" rel="noopener">Vehlo</a></p>
<p data-start="1667" data-end="1885" data-is-last-node="" data-is-only-node="">Tony Mercury, VP of Revenue at <a href="https://learn.autoshopsolutions.com/" target="_blank" rel="noopener">Auto Shop Solutions</a></p>
<p><strong>Thanks to our Partner, NAPA TRACS</strong></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a href="http://napatracs.com/" target="_blank" rel="noopener">http://napatracs.com/</a></p>
<p><strong>Thanks to our Partner, Today&#8217;s Class</strong></p>
<p>Optimize training with Today&#8217;s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today&#8217;s Class on the web at <a href="https://www.todaysclass.com/" target="_blank" rel="noopener">https://www.todaysclass.com/</a></p>
<p><strong>Thanks to our Partner, KUKUI</strong></p>
<p><span style="font-weight: 400">Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at <a href="https://www.kukui.com/" target="_blank" rel="noopener">https://www.kukui.com/</a></span></p>
<p><strong>Thanks to our Partner, Pit Crew Loyalty</strong></p>
<p><span style="font-weight: 400">You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at <a href="https://www.pitcrewloyalty.com/" target="_blank" rel="noopener">https://www.pitcrewloyalty.com/</a></span></p>
<p><strong>Connect with the Podcast:</strong></p>
<p>&#8211; Follow on Facebook: <a href="https://www.facebook.com/RemarkableResultsRadioPodcast/" target="_blank" rel="noopener">https://www.facebook.com/RemarkableResultsRadioPodcast/</a></p>
<p>&#8211; Join Our Virtual Toastmasters Club: <a class="yt-core-attributed-string__link yt-core-attributed-string__link--call-to-action-color" href="https://rrtm.toastmastersclubs.org/directions.html" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/toastmasters</a></p>
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<p>&#8211; All books mentioned on our podcasts: <a href="https://remarkableresults.biz/books" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/books</a></p>
<p>&#8211; Our Classroom page for personal or team learning: <a href="https://remarkableresults.biz/classroom" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/classroom</a></p>
<p>&#8211; Buy Me a Coffee: <a href="https://www.buymeacoffee.com/carm" target="_blank" rel="nofollow noopener">https://www.buymeacoffee.com/carm</a></p>
<p>&#8211; Special episode collections: <a href="https://remarkableresults.biz/collections" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/collections</a></p>
<p>&#8211; The Automotive Repair Podcast Network: <a href="https://automotiverepairpodcastnetwork.com/" target="_blank" rel="noopener">https://automotiverepairpodcastnetwork.com/</a></p>
<p>&#8211; <a href="https://remarkableresults.biz/" target="_blank" rel="noopener noreferrer">Remarkable Results Radio Podcast</a> with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. <a href="https://remarkableresults.biz/" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/</a></p>
<p>&#8211; <a href="https://mattfanslow.captivate.fm/" target="_blank" rel="noopener noreferrer">Diagnosing the Aftermarket A to Z</a> with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. <a href="https://mattfanslow.captivate.fm/" target="_blank" rel="noopener noreferrer">https://mattfanslow.captivate.fm/</a></p>
<p>&#8211; <a href="https://huntdemarest.captivate.fm/" target="_blank" rel="noopener noreferrer">Business by the Numbers</a> with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. <a href="https://huntdemarest.captivate.fm/" target="_blank" rel="noopener noreferrer">https://huntdemarest.captivate.fm/</a></p>
<p>&#8211; <a href="https://autorepairmarketing.captivate.fm/" target="_blank" rel="noopener noreferrer">The Auto Repair Marketing Podcast</a> with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. <a href="https://autorepairmarketing.captivate.fm/" target="_blank" rel="noopener noreferrer">https://autorepairmarketing.captivate.fm/</a></p>
<p>&#8211; <a href="https://chriscotton.captivate.fm/" target="_blank" rel="noopener noreferrer">The Weekly Blitz</a> with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix &#8211; Auto Shop Coaching. <a href="https://chriscotton.captivate.fm/" target="_blank" rel="noopener noreferrer">https://chriscotton.captivate.fm/</a></p>
<p>&#8211; <a href="https://craigoneill.captivate.fm/" target="_blank" rel="noopener noreferrer">Speak Up! Effective Communication</a> with Craig O&#8217;Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. <a href="https://craigoneill.captivate.fm/" target="_blank" rel="noopener noreferrer">https://craigoneill.captivate.fm</a></p>
<p><img fetchpriority="high" decoding="async" class="size-full wp-image-44960 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2025/10/sponsors-1.jpg" alt="" width="600" height="100" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://napatracs.com/" target="_blank" rel="noopener"><img decoding="async" class="alignleft wp-image-39887 size-full" src="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a><a href="https://www.todaysclass.com/" target="_blank" rel="noopener"><img decoding="async" class="size-full wp-image-42692 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png 600w, https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a><a href="https://www.kukui.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-44782 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2025/09/KUKUI-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" /></a><a href="https://www.pitcrewloyalty.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-44783 alignnone" src="https://remarkableresults.biz/wp-content/uploads/2025/09/Pit-Crew-Loyalty-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" /></a></p>
<p><a href="https://automotiverepairpodcastnetwork.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="alignleft wp-image-44950" src="https://remarkableresults.biz/wp-content/uploads/2025/10/2025-ARN-Banner-48x36-1.png" alt="" width="491" height="369" /></a></p>
]]></content:encoded>
					
		
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		<title>Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e1052/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Tue, 12 Aug 2025 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e1051/</guid>

					<description><![CDATA[Dan Malloy unveils a game-changing tool for your client advocates: the practice bot. Discover how this innovative AI-powered system is transforming sales training and driving unprecedented success on the service counter.

Here’s what you’ll learn:
- Orchestrate Sales Success: Learn how to get your entire team, your "orchestra of client advocates," to "sing the same song" in unison, reflecting your business's unique vision and culture in every customer interaction.
- Develop "Muscle Memory" for the Counter: Just like professional musicians or athletes, your service advisors need "muscle memory" to confidently handle customer conversations. Discover how daily, consistent practice with a bot can make effective communication feel natural.
- Conquer the Price Shopper: Understand the "killer" impact price shoppers have on closing rates (e.g., dropping from 81% to 42% for oil changes, or 35% to 17% for tires). Learn how the practice bot and Dan Malloy’s approach equip your team to handle these crucial conversations without immediately giving a price.
- Embrace AI for Data-Driven Growth: Explore how AI goes beyond traditional "keyword spotting" to analyze calls, score performance automatically, and provide invaluable "language KPIs." Understand how this data on communication directly drives your traditional business KPIs and profitability.
- Mandate Daily Practice: Learn why the best companies are making bot practice mandatory, just like opening the store or running batting cages, and how it fosters a high-level, professional team
remarkableresults.biz/e1052]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/ab06a0d1-db2e-4600-8c57-bf7b577d14d3"></iframe></div><p><strong>Thanks to our Partners, NAPA Auto Care and NAPA TRACS</strong></p>
<p><strong><a href="https://youtu.be/6c9USwqbJpg" target="_blank" rel="noopener">Watch Full Video Episode</a></strong></p>
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<p data-start="81" data-end="217">Dan Malloy unveils a game-changing tool for your client advocates: the practice bot. Discover how this innovative AI-powered system is transforming sales training and driving unprecedented success on the service counter.</p>
<p data-start="81" data-end="217">Here’s what you’ll learn:<br />
&#8211; Orchestrate Sales Success: Learn how to get your entire team, your &#8220;orchestra of client advocates,&#8221; to &#8220;sing the same song&#8221; in unison, reflecting your business&#8217;s unique vision and culture in every customer interaction.<br />
&#8211; Develop &#8220;Muscle Memory&#8221; for the Counter: Just like professional musicians or athletes, your service advisors need &#8220;muscle memory&#8221; to confidently handle customer conversations. Discover how daily, consistent practice with a bot can make effective communication feel natural.<br />
&#8211; Conquer the Price Shopper: Understand the &#8220;killer&#8221; impact price shoppers have on closing rates (e.g., dropping from 81% to 42% for oil changes, or 35% to 17% for tires). Learn how the practice bot and Dan Malloy’s approach equip your team to handle these crucial conversations without immediately giving a price.<br />
&#8211; Embrace AI for Data-Driven Growth: Explore how AI goes beyond traditional &#8220;keyword spotting&#8221; to analyze calls, score performance automatically, and provide invaluable &#8220;language KPIs.&#8221; Understand how this data on communication directly drives your traditional business KPIs and profitability.<br />
&#8211; Mandate Daily Practice: Learn why the best companies are making bot practice mandatory, just like opening the store or running batting cages, and how it fosters a high-level, professional team.</p>
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<p>Dan Molloy, <a href="https://www.molloysales.com/" target="_blank" rel="noopener">Molloy Business Development Group</a>. Dan’s previous episodes <a href="https://remarkableresults.biz/?s=molloy" target="_blank" rel="noopener">HERE</a></p>
<p><strong>Thanks to our Partners, NAPA Auto Care and NAPA TRACS</strong></p>
<p>Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting <a href="https://www.napaonline.com/en/auto-care" target="_blank" rel="noopener">https://www.napaonline.com/en/auto-care</a></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at<a href="http://napatracs.com/" target="_blank" rel="noopener"> http://napatracs.com/</a></p>
<p><strong>Connect with the Podcast:</strong></p>
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<li>Follow on Facebook: <a href="https://www.facebook.com/RemarkableResultsRadioPodcast/" target="_blank" rel="noopener">https://www.facebook.com/RemarkableResultsRadioPodcast/</a></li>
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<li>Buy Me a Coffee: <a href="https://www.buymeacoffee.com/carm" target="_blank" rel="nofollow noopener">https://www.buymeacoffee.com/carm</a></li>
<li>Special episode collections: <a href="https://remarkableresults.biz/collections" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/collections</a></li>
<li><a href="https://aftermarketradionetwork.com/" target="_blank" rel="noopener noreferrer">The Aftermarket Radio Network</a>: <a href="https://aftermarketradionetwork.com/" target="_blank" rel="noopener noreferrer">https://aftermarketradionetwork.com/</a></li>
<li><a href="https://remarkableresults.biz/" target="_blank" rel="noopener noreferrer">Remarkable Results Radio Podcast</a> with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. <a href="https://remarkableresults.biz/" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/</a></li>
<li><a href="https://mattfanslow.captivate.fm/" target="_blank" rel="noopener noreferrer">Diagnosing the Aftermarket A to Z</a> with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. <a href="https://mattfanslow.captivate.fm/" target="_blank" rel="noopener noreferrer">https://mattfanslow.captivate.fm/</a></li>
<li><a href="https://huntdemarest.captivate.fm/" target="_blank" rel="noopener noreferrer">Business by the Numbers</a> with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. <a href="https://huntdemarest.captivate.fm/" target="_blank" rel="noopener noreferrer">https://huntdemarest.captivate.fm/</a></li>
<li><a href="https://autorepairmarketing.captivate.fm/" target="_blank" rel="noopener noreferrer">The Auto Repair Marketing Podcast</a> with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. <a href="https://autorepairmarketing.captivate.fm/" target="_blank" rel="noopener noreferrer">https://autorepairmarketing.captivate.fm/</a></li>
<li><a href="https://chriscotton.captivate.fm/" target="_blank" rel="noopener noreferrer">The Weekly Blitz</a> with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix &#8211; Auto Shop Coaching. <a href="https://chriscotton.captivate.fm/" target="_blank" rel="noopener noreferrer">https://chriscotton.captivate.fm/</a></li>
<li><a href="https://craigoneill.captivate.fm/" target="_blank" rel="noopener noreferrer">Speak Up! Effective Communication</a> with Craig O&#8217;Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. <a href="https://craigoneill.captivate.fm/" target="_blank" rel="noopener noreferrer">https://craigoneill.captivate.fm</a></li>
</ul>
<p><img loading="lazy" decoding="async" class=" wp-image-40058 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2023/02/NAPA-Call-to-Action-Graphic-v3-1-1.png" alt="" width="720" height="120" srcset="https://remarkableresults.biz/wp-content/uploads/2023/02/NAPA-Call-to-Action-Graphic-v3-1-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/02/NAPA-Call-to-Action-Graphic-v3-1-1-300x50.png 300w" sizes="(max-width: 720px) 100vw, 720px" /><br />
<img loading="lazy" decoding="async" class=" wp-image-44072 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2025/01/NAPA-TRACS-Call-To-Action-Graphic.png" alt="" width="726" height="121" /><a href="https://brakesforbreasts.com" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="alignleft wp-image-42604" src="https://remarkableresults.biz/wp-content/uploads/2024/04/Brakes-for-Breasts-Call-To-Action-Graphic.png" alt="" width="726" height="121" srcset="https://remarkableresults.biz/wp-content/uploads/2024/04/Brakes-for-Breasts-Call-To-Action-Graphic.png 600w, https://remarkableresults.biz/wp-content/uploads/2024/04/Brakes-for-Breasts-Call-To-Action-Graphic-300x50.png 300w" sizes="(max-width: 726px) 100vw, 726px" /></a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://aftermarketradionetwork.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class=" wp-image-42986 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1.png" alt="" width="686" height="457" srcset="https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1.png 1200w, https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1-300x200.png 300w, https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1-768x512.png 768w" sizes="(max-width: 686px) 100vw, 686px" /></a></p>
<p><a href="https://remarkableresultsradiopodcast.captivate.fm/listen" target="_blank" rel="noopener"><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340.png" width="643" height="212" /></a></p>
]]></content:encoded>
					
		
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		<title>Check the Part: Warranty Fraud and Returns [THA 438]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/a438/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 20 Jun 2025 19:00:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/a437/</guid>

					<description><![CDATA[The automotive parts industry faces a disproportionately high return rate compared to other sectors, driven by misdiagnoses, improper installations, and fraudulent returns. This creates a significant financial burden on manufacturers and the entire supply chain. In this podcast, the guests explore these challenges and emphasize the need for stronger collaboration and communication between manufacturers, distributors, and repair shops. They advocate for a “Check the Part” initiative, encouraging thorough quality checks, proper documentation, and accurate diagnosis to reduce return rates. By adopting these strategies and leveraging technology, the industry can improve profitability, reduce inefficiencies, and boost customer satisfaction.
remarkableresults.biz/a438]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/3b546b4b-2041-41e1-b6f5-e626157938a6"></iframe></div><p><strong>Thanks to our Partners, NAPA TRACS, and Today&#8217;s Class</strong></p>
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<p>The automotive parts industry faces a disproportionately high return rate compared to other sectors, driven by misdiagnoses, improper installations, and fraudulent returns. This creates a significant financial burden on manufacturers and the entire supply chain. In this podcast, the guests explore these challenges and emphasize the need for stronger collaboration and communication between manufacturers, distributors, and repair shops. They advocate for a “Check the Part” initiative, encouraging thorough quality checks, proper documentation, and accurate diagnosis to reduce return rates. By adopting these strategies and leveraging technology, the industry can improve profitability, reduce inefficiencies, and boost customer satisfaction.</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
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<p data-start="0" data-end="264">Ryan Kooiman, Director of Training, <a href="https://www.standardbrand.com/en" target="_blank" rel="noopener">Standard Motor Products</a>. Ryan’s previous episodes <a href="https://remarkableresults.biz/?s=ryan+kooiman" target="_blank" rel="noopener">HERE</a>.</p>
<p data-start="0" data-end="264">John Carney, President, <a href="https://www.fdpbrakes.com/" target="_blank" rel="noopener">FDP Friction Science</a></p>
<p data-start="0" data-end="264">Michael Campana, Sr Manager of Quality Engineering, <a href="https://www.dormanproducts.com/" target="_blank" rel="noopener">Dorman Products</a></p>
<p data-start="0" data-end="264">Show Notes:</p>
<ul>
<li><a href="https://youtu.be/CbVKJEBaLGY" target="_blank" rel="noopener noreferrer"><strong>Watch Full Video Episode</strong></a></li>
<li><strong><a href="https://checkthepart.com/" target="_blank" rel="noopener">https://checkthepart.com/</a></strong></li>
<li><strong>Introduction (00:00:00)</strong></li>
<li><strong>Impact of Warranty Costs and Identifying Return Reasons (00:04:40)</strong></li>
<li><strong>Retailer Trial and Measurable Impact (00:06:37)</strong></li>
<li><strong>Installation Best Practices and Logical Steps (00:07:55)</strong></li>
<li><strong>Potential for QR Codes and Technology in Returns (00:08:40)</strong></li>
<li><strong>Manufacturer Feedback and Data Analysis (00:10:41)</strong></li>
<li><strong>QR Code Campaign and &#8220;You Can&#8217;t Know Everything&#8221; (00:15:59)</strong></li>
<li><strong>Challenges with Technician Compliance (00:17:32)</strong></li>
<li><strong>Box Swapping and Manufacturer Mismatches (00:20:39)</strong></li>
<li><strong>Distribution Verification and Fraudulent Returns Statistics (00:21:36)</strong></li>
<li><strong>Invalid Warranty Returns and Used OEM Parts (00:23:12)</strong></li>
<li><strong>Reverse Distribution Inefficiencies and Cost Impact (00:24:28)</strong></li>
<li><strong>Compressor Kits and Professionalism in Installation (00:26:14)</strong></li>
<li><strong>Manufacturer Analysis and &#8220;Check the Part&#8221; Awareness (00:28:16)</strong></li>
<li><strong>Actionable Steps for Installers and Documentation (00:29:01)</strong></li>
<li><strong>Communication Between Shops, Distributors, and Manufacturers (00:31:55)</strong></li>
<li><strong>Feedback Loops and Continuous Improvement (00:33:30)</strong></li>
<li><strong>&#8220;Check the Part&#8221; Campaign Resources and Recognition (00:35:37)</strong></li>
</ul>
<p><strong>Thanks to our Partner, NAPA TRACS</strong></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a href="http://napatracs.com/" target="_blank" rel="noopener">http://napatracs.com/</a></p>
<p><strong>Thanks to our Partner, Today&#8217;s Class</strong></p>
<p>Optimize training with Today&#8217;s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today&#8217;s Class on the web at <a href="https://www.todaysclass.com/" target="_blank" rel="noopener">https://www.todaysclass.com/</a></p>
<p>Connect with the Podcast:</p>
<ul>
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<li><a href="https://remarkableresults.biz/" target="_blank" rel="noopener noreferrer">Remarkable Results Radio Podcast</a> with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. <a href="https://remarkableresults.biz/" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/</a></li>
<li><a href="https://mattfanslow.captivate.fm/" target="_blank" rel="noopener noreferrer">Diagnosing the Aftermarket A to Z</a> with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. <a href="https://mattfanslow.captivate.fm/" target="_blank" rel="noopener noreferrer">https://mattfanslow.captivate.fm/</a></li>
<li><a href="https://huntdemarest.captivate.fm/" target="_blank" rel="noopener noreferrer">Business by the Numbers</a> with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. <a href="https://huntdemarest.captivate.fm/" target="_blank" rel="noopener noreferrer">https://huntdemarest.captivate.fm/</a></li>
<li><a href="https://autorepairmarketing.captivate.fm/" target="_blank" rel="noopener noreferrer">The Auto Repair Marketing Podcast</a> with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. <a href="https://autorepairmarketing.captivate.fm/" target="_blank" rel="noopener noreferrer">https://autorepairmarketing.captivate.fm/</a></li>
<li><a href="https://chriscotton.captivate.fm/" target="_blank" rel="noopener noreferrer">The Weekly Blitz</a> with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix &#8211; Auto Shop Coaching. <a href="https://chriscotton.captivate.fm/" target="_blank" rel="noopener noreferrer">https://chriscotton.captivate.fm/</a></li>
<li><a href="https://craigoneill.captivate.fm/" target="_blank" rel="noopener noreferrer">Speak Up! Effective Communication</a> with Craig O&#8217;Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. <a href="https://craigoneill.captivate.fm/" target="_blank" rel="noopener noreferrer">https://craigoneill.captivate.fm/</a></li>
<li><a href="https://napatracs.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="alignleft wp-image-39887 size-full" src="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a></li>
<li></li>
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<li><a href="https://www.todaysclass.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-42692 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png 600w, https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a></li>
<li><a href="https://aftermarketradionetwork.com" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-42604 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/04/Brakes-for-Breasts-Call-To-Action-Graphic.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2024/04/Brakes-for-Breasts-Call-To-Action-Graphic.png 600w, https://remarkableresults.biz/wp-content/uploads/2024/04/Brakes-for-Breasts-Call-To-Action-Graphic-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /><br />
</a></li>
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<li><a href="https://aftermarketradionetwork.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="wp-image-42986 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1.png" alt="" width="666" height="444" srcset="https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1.png 1200w, https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1-300x200.png 300w, https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1-768x512.png 768w" sizes="(max-width: 666px) 100vw, 666px" /></a></li>
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</ul>
]]></content:encoded>
					
		
		<enclosure url="https://podcasts.captivate.fm/media/2ec228fb-1dca-40a3-b520-ecdc90bd4850/THA-438-check-the-part.mp3" length="60407103" type="audio/mpeg" />

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		<title>Strategies for Streamlining Workflow [THA 406]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/a406/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 08 Nov 2024 19:00:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/a406/</guid>

					<description><![CDATA[This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience. 
remarkableresults.biz/a406]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/8ac2b196-64aa-4fac-8690-18f77d8e0a1b"></iframe></div><p><strong>Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today&#8217;s Class</strong></p>
<div class="group/conversation-turn relative flex w-full min-w-0 flex-col agent-turn">
<div class="flex-col gap-1 md:gap-3">
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<div class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]">
<p>This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience.</p>
</div>
</div>
</div>
</div>
</div>
<p>George Reynolds, <a href="https://www.stressfree.com/" target="_blank" rel="noopener">Stress Free Auto Care</a></p>
<p>Jimmy Bearden, <a href="https://www.cbac.com/happy-valley/?utm_source=GMB&amp;utm_medium=organic&amp;utm_campaign=happy-valley" target="_blank" rel="noopener">Christian Brothers Automotive &#8211; Happy Valley</a>, Glendale, AZ</p>
<p>Gerald Martin, <a href="https://www.martinsautoservice.com/" target="_blank" rel="noopener">Martin&#8217;s Auto Service</a>, Anna, Illinois.</p>
<p>Bill DeBoer, <a href="https://www.deboersauto.com/" target="_blank" rel="noopener">DeBoer’s Auto Sales &amp; Service</a>. Listen to Bill’s podcast episodes <a href="https://remarkableresults.biz/?s=Deboer" target="_blank" rel="noopener noreferrer">HERE</a>.</p>
<p>Show Notes</p>
<ul>
<li><a href="https://youtu.be/xLxdofjX3sE" target="_blank" rel="noopener noreferrer"><strong>Watch Full Video Episode</strong></a></li>
<li><strong>Importance of Workflow (00:03:51)</strong></li>
<li><strong>Role of Service Advisors (00:05:16)</strong></li>
<li><strong>Challenges in Customer Communication (00:08:13)</strong></li>
<li><strong>Intake Forms and Information Gathering (00:10:02)</strong></li>
<li><strong>Timers for Customer Updates (00:11:15)</strong></li>
<li><strong>Maximizing Workflow Efficiency (00:12:10)</strong></li>
<li><strong>Customer Relationships and Wait Times (00:14:06)</strong></li>
<li><strong>Customer Confidence and Workflow Success (00:16:41)</strong></li>
<li><strong>Loaner Cars and Their Impact (00:17:09)</strong></li>
<li><strong>Incentives for Timely Returns (00:19:06)</strong></li>
<li><strong>Communication and Workflow Efficiency (00:22:57)</strong></li>
<li><strong>Customer Communication Strategies (00:26:21)</strong></li>
<li><strong>Managing Customer Expectations (00:28:53)</strong></li>
<li><strong>Internal Messaging Systems (00:30:15)</strong></li>
<li><strong>Documentation and Tracking (00:32:13)</strong></li>
<li><strong>Communication Styles Across Generations (00:34:13)</strong></li>
<li><strong>Workflow Challenges (00:37:37)</strong></li>
<li><strong>Parts Management Efficiency (00:38:25)</strong></li>
<li><strong>Streamlining Part Flow (00:39:33)</strong></li>
<li><strong>Key Management Efficiency (00:42:00)</strong></li>
<li><strong>Quality Control in Service (00:44:31)</strong></li>
<li><strong>Team Culture and Client Experience (00:46:59)</strong></li>
</ul>
<p><strong>Thanks to our Partner, NAPA TRACS</strong></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a href="http://napatracs.com/" target="_blank" rel="noopener">http://napatracs.com/</a></p>
<p><strong>Thanks to our Partner, Auto-Fix Auto Shop Coaching</strong></p>
<p>Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at <a href="https://autoshopcoaching.com/" target="_blank" rel="noopener">https://autoshopcoaching.com/</a></p>
<p><strong>Thanks to our Partner, Today&#8217;s Class</strong></p>
<p>Optimize training with Today&#8217;s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today&#8217;s Class on the web at <a href="https://www.todaysclass.com/" target="_blank" rel="noopener">https://www.todaysclass.com/</a></p>
<p>Connect with the Podcast:</p>
<p>-The Aftermarket Radio Network: <a href="https://aftermarketradionetwork.com/" target="_blank" rel="noopener noreferrer">https://aftermarketradionetwork.com</a></p>
<p>-Follow on Facebook: <a href="https://www.facebook.com/RemarkableResultsRadioPodcast/" target="_blank" rel="noopener noreferrer">https://www.facebook.com/RemarkableResultsRadioPodcast/</a></p>
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<p><a href="https://napatracs.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="alignleft wp-image-39887 size-full" src="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://autoshopcoaching.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-42568 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/04/Chris-Cotton-Call-To-Action-Graphic-Website-Overlay-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2024/04/Chris-Cotton-Call-To-Action-Graphic-Website-Overlay-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2024/04/Chris-Cotton-Call-To-Action-Graphic-Website-Overlay-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://www.todaysclass.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-42692 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png 600w, https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a></p>
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</a></p>
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<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://aftermarketradionetwork.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="wp-image-42986 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1.png" alt="" width="666" height="444" srcset="https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1.png 1200w, https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1-300x200.png 300w, https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1-768x512.png 768w" sizes="(max-width: 666px) 100vw, 666px" /></a></p>
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]]></content:encoded>
					
		
		<enclosure url="https://podcasts.captivate.fm/media/84e57c3b-db87-476f-a204-fd8280577f5f/THA-406-work-flow.mp3" length="70863545" type="audio/mpeg" />

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		<item>
		<title>The Most Overlooked ‘Power’ Tool: Unlocking Your SMS [THA 396]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/a396/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 30 Aug 2024 19:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/a396/</guid>

					<description><![CDATA['Our shop managers, our shop owners, they don't know what they have, and because they don't know what they have, they don't know how to use it to the fullest extent.'

This episode is packed with valuable advice for shop owners who want to maximize their Shop Management System and ensure their business runs seamlessly and profitably.
remarkableresults.biz/a396]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/540f659d-669d-4670-9d58-57bcd0dad5f8"></iframe></div><p>&#8216;Our shop managers, our shop owners, they don&#8217;t know what they have, and because they don&#8217;t know what they have, they don&#8217;t know how to use it to the fullest extent.&#8217;</p>
<p>This episode is packed with valuable advice for shop owners who want to maximize their Shop Management System and ensure their business runs seamlessly and profitably.</p>
<p>Learn More About:<br />
Maximizing Your SMS: Many shop owners underutilize their SMS, treating it merely as an invoicing tool.</p>
<p>Inventory Control: Effective inventory management is crucial. Discover how simple tweaks can save you money and improve service efficiency.</p>
<p>Labor Matrix: Track and analyze labor efficiency with ease. Implement strategies that can lead to increased profitability.</p>
<p>Recommended Services: Tap into the maintenance market. Present recommended services effectively.</p>
<p>Don&#8217;t miss this engaging and informative discussion!</p>
<p>Jon Luttrell and Ben Dexter, <a href="https://napatracs.com/" target="_blank" rel="noopener">NAPA TRACS</a></p>
<p>Show Notes</p>
<ul>
<li><a href="https://youtu.be/Bs3ETpxnZ-M" target="_blank" rel="noopener noreferrer"><strong>Watch Full Video Episode</strong></a></li>
<li><a href="https://remarkableresults.biz/remarkable-results-radio-podcast/e945/" target="_blank" rel="noopener">A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945]: https://remarkableresults.biz/remarkable-results-radio-podcast/e945/</a></li>
<li><strong>Common Issues with SMS (00:02:05) </strong>Widespread issues among shop owners regarding their lack of knowledge about shop management systems.</li>
<li><strong>Understanding Labor Matrix (00:02:30) </strong>The importance of understanding and utilizing the labor matrix feature in SMS.</li>
<li><strong>Realization of SMS Capabilities (00:03:17) </strong>Ben describes the moment when shop owners realize SMS can influence profitability beyond invoicing.</li>
<li><strong>Owner&#8217;s Role in Learning SMS (00:05:15) </strong>Discussion on the necessity for shop owners to be knowledgeable about their SMS and not delegate responsibility.</li>
<li><strong>Absentee Ownership Challenges (00:06:25) </strong>The dangers of absentee ownership in effectively managing shop systems and ensuring accountability.</li>
<li><strong>In-Person Training Benefits (00:11:54) </strong>Ben highlights the advantages of in-person training for accommodating different learning styles.</li>
<li><strong>Key Features of NAPA TRACS (00:12:28) </strong>Ben discusses top features of NAPA TRACS that excite shop owners, including inventory control and labor matrices.</li>
<li><strong>Inventory Control Insights (00:13:25) </strong>Ben emphasizes the significance of proper inventory management in enhancing shop profitability.</li>
<li><strong>Proactive Inventory Management (00:16:02) </strong>Discussion on the importance of maintaining appropriate inventory levels based on market demand.</li>
<li><strong>Client Service Rep&#8217;s Role (00:16:43) </strong>Jon discusses the value of having a knowledgeable client service representative to assist with inventory management.</li>
<li><strong>Choosing the Right SMS (00:18:58) </strong>Emphasizes the need for local representation in selecting and customizing shop management systems.</li>
<li><strong>Reflecting on 2023 (00:20:05) </strong>Encourages shop owners to assess their previous year and consider changes for improvement.</li>
<li><strong>Profitability and Productivity (00:21:12) </strong>Explores the relationship between profitability and productivity in shop management systems.</li>
<li><strong>Understanding Pricing and Labor (00:22:06) </strong>Discusses the importance of pricing strategies for parts and labor to increase shop profitability.</li>
<li><strong>Utilizing Parts Matrix (00:23:30) </strong>Introduction of parts matrix profiles to simplify pricing.</li>
<li><strong>Reporting and Accountability (00:25:01) </strong>Highlights the importance of reporting tools for tracking productivity and sales performance.</li>
<li><strong>Dashboards for Quick Insights (00:26:45) </strong>Describes the use of dashboards to visualize performance metrics and accountability.</li>
<li><strong>The Role of a Profit Coach (00:27:57) </strong>Stresses the necessity of having a profit coach for business accountability and growth.</li>
<li><strong>Templates for SMS (00:29:09) </strong>Discussion on the availability of templates for parts and labor to aid new users.</li>
<li><strong>User Control Over Features (00:30:57) </strong>Explains user flexibility in activating or deactivating features in the shop management system.</li>
<li><strong>Human Element in Pricing (00:32:02) </strong>Discusses balancing scientific pricing with human judgment in service pricing.</li>
<li><strong>Recommended Services (00:32:59) </strong>Focuses on effectively communicating recommended services to customers.</li>
<li><strong>Maintenance Awareness (00:35:41) </strong>Encourages understanding the necessity of regular maintenance for vehicle reliability and safety.</li>
<li><strong>Embracing SMS Tools (00:36:33) </strong>Concludes with the importance of actively using shop management systems for business success.</li>
<li><strong>The Importance of User Feedback (00:36:53) </strong>Discussion on how passionate users have guided the development of the application.</li>
<li><strong>Maximizing System Utilization (00:37:27) </strong>Encouragement for shop owners to explore and fully utilize their shop management systems.</li>
<li><strong>Commitment to Training (00:37:53) </strong>Emphasis on knowing the SMS for effective shop management.</li>
<li><strong>Acknowledgment of Sponsorship (00:38:18) </strong>Thanks to NAPA TRACS for sponsoring the podcast at an upcoming training event in North Carolina. <a href="https://astaexpo.com/aste-classes/" target="_blank" rel="noopener">ASTA EXPO: https://astaexpo.com/aste-classes/</a></li>
</ul>
<p><strong>Thanks to our Partner, NAPA TRACS</strong></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/</p>
<p><strong>Thanks to our Partner, Auto-Fix Auto Shop Coaching</strong></p>
<p>Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/</p>
<p><strong>Thanks to our Partner, Today&#8217;s Class</strong></p>
<p>Optimize training with Today&#8217;s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today&#8217;s Class on the web at https://www.todaysclass.com/Connect with the Podcast:</p>
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<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://autoshopcoaching.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-42568 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/04/Chris-Cotton-Call-To-Action-Graphic-Website-Overlay-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2024/04/Chris-Cotton-Call-To-Action-Graphic-Website-Overlay-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2024/04/Chris-Cotton-Call-To-Action-Graphic-Website-Overlay-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://www.todaysclass.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-42692 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png 600w, https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a></p>
<p><a href="https://aftermarketradionetwork.com" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-42604 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/04/Brakes-for-Breasts-Call-To-Action-Graphic.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2024/04/Brakes-for-Breasts-Call-To-Action-Graphic.png 600w, https://remarkableresults.biz/wp-content/uploads/2024/04/Brakes-for-Breasts-Call-To-Action-Graphic-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /><br />
</a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://aftermarketradionetwork.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="wp-image-42986 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1.png" alt="" width="666" height="444" srcset="https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1.png 1200w, https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1-300x200.png 300w, https://remarkableresults.biz/wp-content/uploads/2024/07/ARN-1200x800-1-768x512.png 768w" sizes="(max-width: 666px) 100vw, 666px" /></a></p>
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]]></content:encoded>
					
		
		<enclosure url="https://podcasts.captivate.fm/media/5dbfe8ad-37ad-46bd-8360-e89b9256ce87/THA-396-SMS-tracs.mp3" length="56416955" type="audio/mpeg" />

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		<title>Making Safety A Priority: Safety Inspection Walkthrough [RR 984]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e984/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Tue, 27 Aug 2024 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e984/</guid>

					<description><![CDATA[Join Tracy Capriotto and Tom Herrmann as they conduct a comprehensive safety inspection at a local shop in Buffalo, NY. Tom demonstrates the importance of regular safety checks, covering fire extinguishers, eyewash stations, electrical panels, and more. He emphasizes the need for compliance with OSHA standards and the collaborative nature of workplace safety. Tracy and Tom discuss the significance of safety education for both employers and employees, highlighting practical tips for maintaining a safe work environment. 
remarkableresults.biz/e984]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/b2fb4ea1-c390-464e-84c4-3727a93b387f"></iframe></div><p><strong>Thanks to our Partner, NAPA Auto Care</strong></p>
<p>Join Tracy Capriotto and Tom Herrmann as they conduct a comprehensive safety inspection at a local shop in Buffalo, NY. Tom demonstrates the importance of regular safety checks, covering fire extinguishers, eyewash stations, electrical panels, and more. He emphasizes the need for compliance with OSHA standards and the collaborative nature of workplace safety. Tracy and Tom discuss the significance of safety education for both employers and employees, highlighting practical tips for maintaining a safe work environment.</p>
<p>Tom Herrmann, Small Business Safety &amp; Compliance Company, LLC. tom@sbsafety.com. Tom&#8217;s previous episodes <a href="https://remarkableresults.biz/?s=herrmann" target="_blank" rel="noopener">HERE</a></p>
<p>Show Notes</p>
<ul>
<li><a href="https://youtu.be/9AGtj1S8mIE" target="_blank" rel="noopener"><strong>Watch Full Video Episode</strong></a></li>
<li><strong>Safety Inspection Demonstration (00:00:06) </strong>Tracy introduces Tom and the purpose of the safety inspection demonstration.</li>
<li><strong>Mock OSHA Inspection Overview (00:00:28) </strong>Tom explains the checklist and key safety items to inspect during the demonstration.</li>
<li><strong>Checklist and OSHA Standards (00:01:37) </strong>Tom describes the importance of OSHA standards in the inspection process.</li>
<li><strong>Fire Extinguisher Inspection (00:02:31) </strong>Tom walks through checking fire extinguishers for compliance and accessibility.</li>
<li><strong>Eyewash Station Compliance (00:04:39) </strong>Inspection of the eyewash station and identification of non-compliance issues.</li>
<li><strong>Personal Protective Equipment (00:06:16) </strong>Discussion on the necessity of safety glasses and PPE evaluations.</li>
<li><strong>Electrical Panel Safety (00:06:41) </strong>Importance of keeping electrical panel boxes clear and properly marked.</li>
<li><strong>Safety Signage Importance (00:08:10) </strong>The value of safety signage in maintaining a safe work environment.</li>
<li><strong>Bench Grinder Safety Standards (00:09:41) </strong>Tom explains the safety standards for bench grinders and necessary adjustments.</li>
<li><strong>Electrical Cord Inspection (00:11:44) </strong>Tom highlights the importance of checking electrical cords for safety.</li>
<li><strong>Employee Responsibility in Safety (00:12:35) </strong>Tracy highlights the need for both employees and owners to be educated on safety protocols.</li>
<li><strong>Inspection of Floor Jacks (00:13:47) </strong>Tom inspects floor jacks, noting the importance of visible weight capacity markings for safety.</li>
<li><strong>Ground Fault Circuit Interrupters (00:15:00) </strong>Tom explains testing ground fault circuit interrupters to ensure safety around water sources.</li>
<li><strong>Keeping Fire Extinguishers Accessible (00:16:38) </strong>Tom stresses the importance of maintaining clear access to fire extinguishers for emergency situations.</li>
<li><strong>Annual Lift Inspections (00:19:21) </strong>Tom discusses the necessity of annual inspections for mobile lifts by qualified technicians.</li>
<li><strong>Mobile Ladder Safety (00:23:25) </strong>Tom highlights the importance of rubber feet on mobile ladders for stability and safety.</li>
<li><strong>Safety Glasses Standards (00:25:45) </strong>Explanation of the importance of safety glasses meeting the Z87 standard for employee protection.</li>
<li><strong>Emergency Lighting Functionality (00:27:33) </strong>Importance of emergency lighting and its inspection every 30 days to ensure proper function.</li>
<li><strong>Voltage Detector Usage (00:28:54) </strong>Demonstration of a voltage detector for checking electrical outlets and ensuring safety.</li>
<li><strong>Parts Washer Safety (00:30:20) </strong>Discussion on maintaining parts washers and the importance of safety mechanisms.</li>
<li><strong>Oxygen Acetylene Tank Safety (00:31:40) </strong>Safety measures for storing oxygen and acetylene tanks to prevent accidents.</li>
<li><strong>Emergency Lighting Testing (00:32:02) </strong>Procedure for testing emergency lighting functionality and ensuring it meets safety standards.</li>
<li><strong>Evacuation Plans Importance (00:33:54) </strong>Emphasis on having a family evacuation plan and ensuring everyone knows their roles.</li>
<li><strong>Carbon Monoxide Detector Awareness (00:34:38) </strong>Importance of having carbon monoxide detectors in homes with fossil fuel-burning devices.</li>
<li><strong>Clear Access for Exits (00:34:58) </strong>Ensuring that exit doors are unobstructed for safe evacuation during emergencies.</li>
<li><strong>Conclusion of Safety Inspection (00:35:17) </strong>Wrap-up of the safety inspection demonstration and its importance for workplace safety.</li>
</ul>
<p><strong>Thanks to our Partner, NAPA Auto Care</strong></p>
<p>Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting <a href="https://www.napaonline.com/en/auto-care" target="_blank" rel="noopener">https://www.napaonline.com/en/auto-care</a></p>
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			</item>
		<item>
		<title>Tracking Parts and Expenses with Data Mining: Discover Your Weaknesses [RR 970]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e970/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Tue, 09 Jul 2024 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e970/</guid>

					<description><![CDATA[Alex Saladna from WickedFile discusses the challenges shop owners face in tracking parts, expenses, and managing profit margins. With real-life examples of shop owners discovering hidden costs and inefficiencies, this episode is a must-listen for anyone looking to optimize their business operations. 
remarkableresults.biz/e970]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/63420e35-924d-489b-8656-ff3602e03265"></iframe></div><p><strong>Thanks to our Partner, NAPA Auto Care</strong></p>
<p>Alex Saladna from WickedFile discusses the challenges shop owners face in tracking parts, expenses, and managing profit margins. With real-life examples of shop owners discovering hidden costs and inefficiencies, this episode is a must-listen for anyone looking to optimize their business operations.</p>
<p>Alex Saladna, <a href="https://wickedfile.com/home/homepage" target="_blank" rel="noopener">WickedFile</a></p>
<p>Show Notes</p>
<ul>
<li><a href="https://youtu.be/IOx_su3dR8c" target="_blank" rel="noopener"><strong>Watch Full Video Episode</strong></a></li>
<li><strong>The Brakes for Breasts Initiative (00:00:15)</strong> An initiative by two shop owners to raise funds for a vaccine for triple negative breast cancer. <a href="https://brakesforbreasts.com" target="_blank" rel="noopener">https://brakesforbreasts.com</a></li>
<li><strong>Challenges in Business Management (00:02:06)</strong> The challenges in tracking parts, expenses, and managing profit margins in the automotive industry.</li>
<li><strong>Founding of WickedFile (00:02:38)</strong> How WickedFile was founded and the motivation behind creating a parts tracking solution for the auto repair industry.</li>
<li><strong>Importance of Tracking Spending and Financial Documents (00:06:05)</strong> Discussion about the significance of tracking spending and managing financial documents in the automotive industry, including the risks of financial discrepancies.</li>
<li><strong>Identifying Business Gaps (00:07:14)</strong> Alex highlights the importance of identifying gaps in business operations and the potential financial impact.</li>
<li><strong>Efficient Parts Tracking and Profit Management (00:09:25)</strong> Discussion about the significance of efficient parts tracking and managing profit margins in the automotive industry.</li>
<li><strong>Tracking Vendor Credits (00:10:35)</strong> Discussion about the processes and disciplines for tracking vendor credits and ensuring the accuracy of financial transactions.</li>
<li><strong>Simplified Document Management (00:12:04)</strong> Explanation of the simplified document management process offered by WickedFile, including email invoicing and categorization.</li>
<li><strong>Efficiency in Document Retrieval (00:13:31)</strong> The efficiency of document retrieval in WickedFile&#8217;s system and the benefits of streamlined data organization.</li>
<li><strong>Expense Management (00:15:40)</strong> Discussion about the upcoming features of WickedFile for expense management, including insights into business spending patterns.</li>
<li><strong>WickedFile&#8217;s Integration with Management Systems (00:20:19)</strong> Explanation of the integration process and the management systems currently supported by WickedFile.</li>
<li><strong>Inventory Management and Disciplines (00:21:47)</strong> The importance of inventory management, including tracking parts and maintaining discipline in the system.</li>
<li><strong>WickedFile&#8217;s Role in Enhancing Business (00:25:01)</strong> How WickedFile aims to enhance business operations, improve profitability, and address parts-related challenges.</li>
<li><strong>Training and Support for WickedFile Users (00:26:16)</strong> Details about the training, support, and enablement provided by WickedFile for its users.</li>
<li><strong>Impact of WickedFile on Business Operations (00:26:57)</strong> Real-life examples of how WickedFile helped businesses identify issues such as excessive spending and theft.</li>
</ul>
<p><strong>Thanks to our Partner, NAPA Auto Care</strong></p>
<p>Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting <a href="https://www.napaonline.com/en/auto-care" target="_blank" rel="noopener">https://www.napaonline.com/en/auto-care</a></p>
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]]></content:encoded>
					
		
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			</item>
		<item>
		<title>Are You Really Checking Batteries and Tires? AAA Knows You’re Not! [RR 956]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e956/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Tue, 21 May 2024 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/are-you-really-checking-batteries-and-tires-aaa-knows-youre-not-rr-956/</guid>

					<description><![CDATA[Jim Sennett from AAA focuses on the significance of maintenance in reducing roadside events, the impact of battery and tire issues, and the importance of regular vehicle inspections. He dives into AAA's role in roadside assistance, battery sales, the importance of education in the industry, and the need to shift perception to attract more talent to the skilled trades. 
remarkableresults.biz/e956]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/9013fee1-bd55-4aa0-8262-fad43664794e"></iframe></div><p><strong>Thanks to our Partner, NAPA Auto Care</strong></p>
<p>Jim Sennett from AAA focuses on the significance of maintenance in reducing roadside events, the impact of battery and tire issues, and the importance of regular vehicle inspections. He dives into AAA&#8217;s role in roadside assistance, battery sales, the importance of education in the industry, and the need to shift perception to attract more talent to the skilled trades.</p>
<p>Jim Sennett, National Repair Programs Manager, <a href="https://automotive.aaa.com/" target="_blank" rel="noopener">AAA National</a></p>
<p>Show Notes</p>
<ul>
<li><a href="https://youtu.be/-Qr-HVoheZI" target="_blank" rel="noopener"><strong>Watch Full Video Episode</strong></a></li>
<li><strong>The importance of testing and replacing vehicle batteries (00:01:00)</strong> Discussion about the high number of roadside events AAA responds to each year and the need for proper training and education in the automotive industry.</li>
<li><strong>The significance of testing batteries in safety inspections (00:01:59)</strong> Highlighting the need to test batteries during safety inspections and the impact of seasonal changes on battery performance.</li>
<li><strong>Partnership with NAPA to sell AAA batteries (00:03:45)</strong> Discussion about the partnership between AAA and NAPA to sell AAA batteries in NAPA stores and the benefits for AAA members.</li>
<li><strong>The need for proper battery testing and maintenance (00:06:32)</strong> Emphasizing the importance of testing batteries, especially with the increasing use of technology in vehicles, and the upcoming program &#8220;Test Every Vehicle&#8221; with NAPA.</li>
<li><strong>Promoting the automotive industry as a rewarding career path (00:10:15)</strong> Encouraging students to consider automotive technology programs as a rewarding career path and the evolution of training programs in the automotive industry.</li>
<li><strong>Addressing the shortage of skilled technicians (00:15:20)</strong> Discussion about the shortage of skilled technicians and the importance of promoting skilled trades as a valuable career choice for future generations.</li>
<li><strong>The importance of skilled trades (00:16:09)</strong> Discussion on the need to eliminate the stigma around trade careers and advocate for skilled trades as a rewarding career path.</li>
<li><strong>Challenges of traditional education (00:16:53)</strong> Reflection on the value of traditional college education and the need to rethink the education system&#8217;s approach to learning and career preparation.</li>
<li><strong>Apprenticeship programs and earning while learning (00:19:50)</strong> Discussion on the benefits of apprenticeship programs, earning while learning, and the potential for launching apprentice programs in partnership with NAPA.</li>
<li><strong>Industry challenges and opportunities (00:21:04)</strong> Insights into the automotive industry, the need for more technical expertise due to technological advancements, and the potential for growth in the field.</li>
<li><strong>Role of independent repair shops and competition (00:28:26)</strong> Discussion on the importance of independent repair shops, the role of competition, and the significance of customer relationships in the automotive industry.</li>
<li><strong>Engaging with students and education initiatives (00:30:20)</strong> The importance of engaging with high school students, promoting automotive careers, and the need for industry involvement in educational initiatives.</li>
</ul>
<p><strong>Thanks to our Partner, NAPA Auto Care</strong></p>
<p>Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting <a href="https://www.napaonline.com/en/auto-care" target="_blank" rel="noopener">https://www.napaonline.com/en/auto-care</a></p>
<p><strong>Connect with the Podcast:</strong></p>
<p>-Follow on Facebook: <a href="https://www.facebook.com/RemarkableResultsRadioPodcast/" target="_blank" rel="noopener">https://www.facebook.com/RemarkableResultsRadioPodcast/</a></p>
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]]></content:encoded>
					
		
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			</item>
		<item>
		<title>Chilling Truths: The Impact of New Refrigerants in the Automotive Aftermarket [RR 955]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e955/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 17 May 2024 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e953/</guid>

					<description><![CDATA[Recorded Live at the TST Big Event, Michael Ingvardsen, Global Technical Training Manager from Nissens, discusses the evolving challenges and advancements in automotive air conditioning systems, including the potential warranty issues arising from using alternative refrigerants. This episode is more than just a conversation; it's a roadmap for staying informed, proactive, and environmentally conscious as we navigate the transition to new refrigerants. 
remarkableresults.biz/e955]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/635c8fff-d022-4856-8bc0-e4158da5c1c1"></iframe></div><div class="text-lg pt-4 text-left prose-lg">
<p><strong>Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network</strong></p>
<p>Recorded Live at the TST Big Event, Michael Ingvardsen, Global Technical Training Manager from Nissens Automotive, discusses the evolving challenges and advancements in automotive air conditioning systems, including the potential warranty issues arising from using alternative refrigerants. This episode is a roadmap for staying informed, proactive, and environmentally conscious as we navigate the transition to new refrigerants.</p>
<p>Michael Ingvardsen, Global Technical Training Manager, <a href="https://nissens.com/" target="_blank" rel="noopener">Nissens Automotive</a></p>
</div>
<p>Show Notes</p>
<div class="px-10">
<div class="text-lg pt-4 text-left prose-lg">
<div class="text-lg pt-4 text-left prose-lg">
<ul>
<li><strong><a href="https://youtu.be/u6EgIv3rjLc" target="_blank" rel="noopener">Watch Full Video Episode</a></strong></li>
<li><strong>Impacts of new refrigerants (00:03:07)</strong> Discussion on the impact of new refrigerants on the automotive aftermarket industry.</li>
<li><strong>Testing and approval of new refrigerants (00:04:44)</strong> Testing and approval process for new refrigerants, including warranty implications.</li>
<li><strong>Industry response and concerns (00:08:07)</strong> Concerns and responses from the industry regarding the use of replacement refrigerants.</li>
<li><strong>Challenges and best practices (00:09:23)</strong> Challenges and best practices for shops in dealing with new refrigerants and components.</li>
<li><strong>Warranty implications (00:09:49)</strong> Discussion on warranty implications related to the use of new refrigerants and components.</li>
<li><strong>Industry communication and training (00:10:37)</strong> Importance of industry-wide communication and training on the use of new refrigerants.</li>
<li><strong>System maintenance and practices (00:11:34)</strong> Impact of new refrigerants on system maintenance and best practices.</li>
<li><strong>Industry readiness and response (00:13:15)</strong> Discussion on industry readiness and response to the introduction of new refrigerants.</li>
<li><strong>Cost and environmental considerations (00:18:04)</strong> Considerations for choosing replacement refrigerants based on cost and environmental impact.</li>
<li><strong>The concern about heat pump systems (00:19:22)</strong> Discussion about the technical concerns and impact of heat pump systems on warranty situations.</li>
<li><strong>European focus on heat pump cars (00:20:15)</strong> Insights into heat pumps by European vehicle manufacturers.</li>
<li><strong>Training for diagnosing heat pump systems (00:21:21)</strong> The necessity of understanding heat transfer and the flow of refrigerant in a heat pump system for effective diagnosis.</li>
<li><strong>Life lessons and analogies with heat pumps (00:22:47)</strong> Humorous analogies and life lessons related to heat pump systems and relationships.</li>
<li><strong>Challenges and changes in refrigerants (00:26:15)</strong> Discussion about the re-evaluation of refrigerants in Europe and the challenges in adapting to new environmental regulations.</li>
<li><strong>Importance of staying updated and educated (00:27:09)</strong> Encouragement for professionals to stay updated, attend classes, and be experts in air conditioning systems.</li>
</ul>
</div>
</div>
</div>
<p><strong>Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network</strong></p>
<p>Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX &#8211; Now more than ever. And don’t miss the next free AAPEX webinar. Register now at <a href="http://AAPEXSHOW.COM/WEBINAR" target="_blank" rel="noopener">http://AAPEXSHOW.COM/WEBINAR</a></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a class="c-link" href="http://napatracs.com/" target="_blank" rel="noopener noreferrer" data-stringify-link="http://NAPATRACS.com" data-sk="tooltip_parent" data-remove-tab-index="true">http://napatracs.com/</a></p>
<p>Get ready to grow your business with the Automotive Management Network: Find on the Web at <a href="http://AftermarketManagementNetwork.com" target="_blank" rel="noopener">http://AftermarketManagementNetwork.com</a> for information that can help you move your business ahead and for the free and informative <a href="http://LaborRateTracker.com" target="_blank" rel="noopener">http://LaborRateTracker.com</a></p>
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]]></content:encoded>
					
		
		<enclosure url="https://podcasts.captivate.fm/media/bf727e9b-8244-4048-824e-fcddce0ddf3b/RR-955-michael-ingvardsen.mp3" length="40430739" type="audio/mpeg" />

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		<item>
		<title>Today’s Auto Parts Quality and Supply Chain Complexities [THA 379]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/a379/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Thu, 09 May 2024 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/a378/</guid>

					<description><![CDATA[Industry leaders John Hanighen, CEO of Cloyes, Matt Buchholz, CEO of Motorrad, and Andy Fiffick, CEO of a 10 store franchise chain in Cleveland, dive into the current state of the supply chain within the automotive aftermarket, addressing issues of product availability, quality concerns, and the impact of unpredictable demand. Insights into data-driven forecasting, manufacturer-distributor collaboration, and the importance of communication between suppliers and auto repair shops are also explored to give a holistic view of managing challenges in the aftermarket industry.
remarkableresults.biz/a379]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/d10b185f-4ac3-4657-b36f-6d2044be88cb"></iframe></div><p><strong>Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching</strong></p>
<p>Industry leaders John Hanighen, CEO of Cloyes, Matt Buchholz, CEO of Motorrad, and Andy Fiffick, CEO of a 10 store franchise chain in Cleveland, dive into the current state of the supply chain within the automotive aftermarket, addressing issues of product availability, quality concerns, and the impact of unpredictable demand. Insights into data-driven forecasting, manufacturer-distributor collaboration, and the importance of communication between suppliers and auto repair shops are also explored to give a holistic view of managing challenges in the aftermarket industry.</p>
<p>Andy Fiffick, CEO <a href="https://radair.com/" target="_blank" rel="noopener">Rad Air</a>, 10-locations, franchise. Listen to Andy’s other episodes <a href="https://remarkableresults.biz/?s=andy+fiffick" target="_blank" rel="noopener">HERE</a></p>
<p>John Hanighen, CEO at <a href="https://www.cloyes.com/" target="_blank" rel="noopener">Cloyes Gear and Products</a>. Listen to John&#8217;s other episodes <a href="https://remarkableresults.biz/?s=hanighen" target="_blank" rel="noopener">HERE</a></p>
<p>Matt Buchholz, CEO <a href="https://motorad.com/" target="_blank" rel="noopener">MotoRad</a></p>
<div class="text-lg pt-4 text-left prose-lg rounded-xl lg:px-12">
<ul>
<li><a href="https://youtube.com/live/VcoT113y2MI" target="_blank" rel="noopener noreferrer"><strong>Watch Full Video Episode</strong></a></li>
<li><strong>Supply Chain Resilience and Whiplash (00:02:41)</strong> Discussion on the unique demand contraction and subsequent supply chain adjustments due to the COVID-19 pandemic.</li>
<li><strong>Quality and Fill Rate Issues in the Industry (00:05:44)</strong> Reports of decreased quality and high defect rates in automotive parts, as well as challenges related to supply chain disruptions and limited delivery services.</li>
<li><strong>Steps to Ensure Proper Installation and Quality Control (00:09:20)</strong> Use of QR codes and training videos to ensure proper installation, labor claim reimbursement programs, and the importance of minimizing comebacks through quality control measures.</li>
<li><strong>Challenges in Addressing Quality Issues (00:14:29)</strong> Discussion on the complexity of the supply chain, the need for quality parts, and the challenges in identifying and addressing part failures and defects.</li>
<li><strong>Cataloging and Product Quality (00:15:51)</strong> Discussion on the importance of cataloging products correctly and the impact of catalog errors on product performance.</li>
<li><strong>Supply Chain Logistics (00:19:26)</strong> Challenges and opportunities related to cataloging systems, data accuracy, and supply chain management.</li>
<li><strong>Predictive Modeling and Assortments (00:28:29)</strong> The use of data for predictive modeling and assortment recommendations at the store and distribution center levels.</li>
<li><strong>Data Sharing and Tracking (00:30:41)</strong> The challenges and variations in tracking and sharing data across different systems and trading partners.</li>
<li><strong>The supply chain management challenge (00:31:38)</strong> Discussion on using cross-referencing to identify supply chain gaps and the need for distributor approval.</li>
<li><strong>Impact of demand fluctuations (00:32:44)</strong> The impact of erratic demand changes and consumer confidence on the automotive industry.</li>
<li><strong>Adapting to market changes (00:34:46)</strong> Discussion on adapting to demand changes due to weather, election cycles, and marketing strategies.</li>
<li><strong>Predictive analytics and supply chain adjustments (00:35:36)</strong> Exploring the use of predictive tools and data, including weather, election cycles, and global conflicts, to adjust supply templates.</li>
<li><strong>Challenges in supply chain disruptions (00:36:35)</strong> The ripple effect of global conflicts and shortages in rubber products affecting supply chain resilience.</li>
<li><strong>Industry challenges and solutions (00:37:27)</strong> Acknowledging the complexity of the industry and the need for tolerance and collaboration to address challenges.</li>
</ul>
</div>
<p><strong>Thanks to our Partner, NAPA TRACS</strong></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a href="http://napatracs.com/" target="_blank" rel="noopener noreferrer">http://napatracs.com/</a></p>
<p><strong>Thanks to our Partner, Auto-Fix Auto Shop Coaching</strong></p>
<p>Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at <a href="https://autoshopcoaching.com/" target="_blank" rel="noopener">https://autoshopcoaching.com/</a></p>
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		<enclosure url="https://podcasts.captivate.fm/media/a0a9d796-fbd3-439e-852f-b643ba1fb84e/THA-379-Supply-chain.mp3" length="57685812" type="audio/mpeg" />

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		<title>“Not Your Grandfather’s Air Conditioning Anymore!” [RR 927]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e927/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Tue, 13 Feb 2024 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e927/</guid>

					<description><![CDATA[Live from MACS (Mobile Air Climate Systems) 2024 Training Event &#38; Trade Show, Michael Ingvardsen discusses the evolution of thermal heat management, the importance of training, and the challenges of new refrigerants. Michael emphasizes the need for compatibility between components and refrigerants, and the role of distributors in ensuring product reliability. The episode highlights the complexity of modern air conditioning systems and the value of specialized knowledge in the field.
remarkableresults.biz/e927]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/2d525da0-696b-4c6f-aa3a-a6cfd5f83cb8"></iframe></div><p>Live from MACS (Mobile Air Climate Systems Association) 2024 Training Event &amp; Trade Show, Michael Ingvardsen discusses the evolution of thermal heat management, the importance of training, and the challenges of new refrigerants. Michael emphasizes the need for compatibility between components and refrigerants, and the role of distributors in ensuring product reliability. The episode highlights the complexity of modern air conditioning systems and the value of specialized knowledge in the field.</p>
<p>Michael Ingvardsen, Global Technical Training Manager, <a href="https://nissens.com/" target="_blank" rel="noopener">Nissens Automotive</a></p>
<p>Show Notes</p>
<ul>
<li><a href="https://youtu.be/dW01zk82kr4" target="_blank" rel="noopener"><strong>Watch Full Video Episode</strong></a></li>
<li><b>Learn More About MACS (Mobile Air Climate Systems Association): <a href="https://macsmobileairclimate.org/">https://macsmobileairclimate.org/</a></b></li>
<li>Importance of training and industry legacy (00:02:05) Michael discusses the significance of training, family legacy in the industry, and the need to understand the past for the future.</li>
<li>Changes in automotive air conditioning (00:06:08) Michael explains how air conditioning technology has changed, emphasizing the impact on vehicle components and functionality.</li>
<li>Heat pumps in electric and hybrid vehicles (00:10:15) Michael explains the role of heat pumps in electric and hybrid vehicles.</li>
<li>Refrigerant and technology standards (00:13:34) Discussion on the impact of refrigerant standards, environmental considerations, and the need for understanding chemical and refrigerant properties.</li>
<li>Future refrigerant technology (00:17:33) Insights into future refrigerant technology, including the challenges and considerations for electric vehicles and heat pump systems.</li>
<li>The challenge of introducing new refrigerants (00:18:29) Discussion on the challenges of introducing replacement refrigerants.</li>
<li>Importance of air conditioning training (00:22:51) Emphasis on the value of staying updated with air conditioning training and the upcoming training classes on heat pumps.</li>
<li>Challenges in implementing new practices (00:32:47) Discussion on the challenges in getting technicians to adopt new practices and the need for proper training and information dissemination.</li>
<li>The impact of improper maintenance on warranties (00:30:58) The implications of improper maintenance on heat pump systems and the financial consequences for shops.</li>
<li>The need for compliance and best practices (00:34:36) Emphasis on the importance of following proper procedures and best practices in air conditioning maintenance to avoid potential breakdowns and higher costs.</li>
</ul>
<p><strong>Thanks to our Partner, NAPA Auto Care</strong></p>
<p>Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting <a href="https://www.napaonline.com/en/auto-care" target="_blank" rel="noopener">https://www.napaonline.com/en/auto-care</a></p>
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		<enclosure url="https://podcasts.captivate.fm/media/f046907e-c562-4c1d-87ad-e87a1f2f3fd7/RR-927-michael-ingvardsen-v2.mp3" length="52343216" type="audio/mpeg" />

			</item>
		<item>
		<title>Coaches Lab: When Will Shops Stop Doing Work That They Don’t Get Paid For? [THA 363]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/a363/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Thu, 18 Jan 2024 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/a362/</guid>

					<description><![CDATA[It's time to find the hidden costs of 'busyness' in auto repair shops. It's not just about the work you do; it's about the work you're actually getting paid for. Measuring technician productivity is crucial - because if you're not measuring it, you can't manage it. It's a wake-up call for shops everywhere to stop leaving money on the table.
remarkableresults.biz/a363]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/5acb5b59-1cf5-41f5-aa9e-905c37989820"></iframe></div><div dir="auto">
<div class="px-10">
<div class="text-lg pt-4 text-left prose-lg">
<div class="text-lg pt-4 text-left prose-lg">
<p>It&#8217;s time to find the hidden costs of &#8216;busyness&#8217; in auto repair shops. It&#8217;s not just about the work you do; it&#8217;s about the work you&#8217;re actually getting paid for. Measuring technician productivity is crucial &#8211; because if you&#8217;re not measuring it, you can&#8217;t manage it. It&#8217;s a wake-up call for shops everywhere to stop leaving money on the table.</p>
<p>Bill Haas, <a href="https://www.haasperformanceconsulting.com/" target="_blank" rel="noopener">Haas Performance Consulting,</a> Bill’s previous episodes <a href="https://remarkableresults.biz/?s=%22haas%22" target="_blank" rel="noopener">HERE</a>.</p>
<p>Murray Voth, <a href="https://rpmtraining.net/" target="_blank" rel="noopener">RPM Training. </a>Listen to Murray’s previous episodes <a href="https://remarkableresults.biz/?s=%22murray+voth%22" target="_blank" rel="noopener">HERE</a></p>
<p>Maylan Newton, <a href="https://www.esiseminars.com/" target="_blank" rel="noopener">ESI- Educational Seminars Institute.</a> Maylan’s previous Episodes <a href="https://remarkableresults.biz/?s=%22maylan+newton%22" target="_blank" rel="noopener">HERE</a></p>
</div>
<p>Show Notes:</p>
</div>
</div>
</div>
<div class="px-10">
<div class="text-lg pt-4 text-left prose-lg">
<ul>
<li><strong><a href="https://www.youtube.com/watch?v=aXkeqreslVg" target="_blank" rel="noopener">Watch Full Video Episode</a></strong></li>
<li>The Importance of Shop Productivity (00:01:41) Discussion on the significance of measuring productivity and ensuring work is paid for.</li>
<li>Challenges in Understanding Business Numbers (00:05:39) Discussion on the lack of understanding of business numbers and pricing strategies in the automotive industry.</li>
<li>Implementing Time Clock Management (00:09:12) The importance of implementing time clock management and its impact on shop productivity.</li>
<li>Setting Expectations and Accountability (00:11:14) The need for setting expectations and holding employees accountable for their performance.</li>
<li>Challenges in Coaching and Accountability (00:12:25) The difficulty in coaching individuals who resist change and accountability in their business practices.</li>
<li>Labor Rates and Coaching (00:18:40) Discussion on the impact of labor rates and the value of coaching in the automotive industry.</li>
<li>Comparing Labor Rates (00:20:17) Debate on the practice of comparing labor rates and the importance of charging enough to pay employees.</li>
<li>Technician Interviews and Billing (00:21:50) Perspective on technician interviews and billing practices, including misconceptions and lack of understanding.</li>
<li>Business Education and Financial Planning (00:26:01) Importance of business education, financial planning, and understanding where the money goes in an automotive shop.</li>
<li>Year-End Spending and Tax Strategies (00:27:16) Discussion on year-end spending, tax strategies, and the significance of paying fair taxes.</li>
<li>The value of pricing (00:35:42) Discussion on the importance of presenting value over price in a competitive marketplace.</li>
<li>The market for different pricing strategies (00:39:18) Highlighting the existence of markets for both top-tier pricing and lowest cost options, with a comparison to the tool market.</li>
<li>The challenge of selling value (00:40:10) Debating the myth of offering better value and emphasizing the importance of growth and selling maintenance services.</li>
<li>Defining fair pricing and value (00:40:40) Challenging the concept of fair pricing and discussing the perception of value in the eye of the beholder.</li>
<li>Improving customer communication and value presentation (00:41:07) Emphasizing the importance of showcasing the quality of services, such as brake jobs, and the value they provide to customers.</li>
<li>Challenges in selling diagnostic services (00:43:00) Discussion on the difficulties in selling diagnostic services and the need to shift from focusing on hours to tangible products and value.</li>
<li>Efficiency in customer interactions and value communication (00:46:12) Emphasizing the need for efficient information gathering and value communication to customers during the intake process.</li>
<li>The need to change industry mindset (00:52:07) Encouraging a shift in mindset within the automotive repair industry to drive change and success.</li>
<li>The shop&#8217;s transformation (00:54:08) Discussion on the positive changes and experiences after implementing changes in the shop.</li>
<li>Clientele shift (00:55:00) The impact of changes on the clientele and the feedback received from customers.</li>
<li>The value of preaching (00:56:06) Exploring the significance of preaching and the positive outcomes it brings in terms of leadership and company growth.</li>
<li>Reward and challenges (00:57:00) Acknowledging the challenges and rewards of making significant changes in the business.</li>
</ul>
<p><strong>Thanks to our Partner, NAPA TRACS</strong></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a class="c-link" href="http://napatracs.com/" target="_blank" rel="noopener noreferrer" data-stringify-link="http://NAPATRACS.com" data-sk="tooltip_parent" data-remove-tab-index="true">http://napatracs.com/</a></p>
</div>
</div>
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<p>&nbsp;</p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-39887 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://aftermarketradionetwork.com" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="aligncenter wp-image-38925 size-full" src="https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1.png" alt="" width="1200" height="350" srcset="https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1.png 1200w, https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1-300x88.png 300w, https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1-768x224.png 768w" sizes="(max-width: 1200px) 100vw, 1200px" /></a></p>
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		<title>Understanding Intangible Holes in Your Business [RR 918]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e918/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 12 Jan 2024 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e916/</guid>

					<description><![CDATA[Dave Schedin dives into the significance of emotional intelligence (EQ) in personal and professional development. He discusses how recognizing and managing emotions can lead to business success and shares how his own growth in EQ has helped his clients improve their businesses. The conversation covers the impact of fear and limiting beliefs on decision-making, the importance of stepping out of comfort zones, and the value of self-awareness. 
remarkableresults.biz/e918]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/2ebf81bf-536f-4587-a5b8-642a89151926"></iframe></div><div class="text-lg pt-4 text-left prose-lg">
<p>Dave Schedin dives into the significance of emotional intelligence (EQ) in personal and professional development. He discusses how recognizing and managing emotions can lead to business success and shares how his own growth in EQ has helped his clients improve their businesses. The conversation covers the impact of fear and limiting beliefs on decision-making, the importance of stepping out of comfort zones, and the value of self-awareness.</p>
<p>Dave Schedin, <a href="https://www.computreksystems.com/" target="_blank" rel="noopener">CompuTrek Automotive Management Systems</a>. Dave’s previous episodes <a href="https://remarkableresults.biz/?s=%22Dave+Schedin%22">HERE</a></p>
</div>
<p>Show Notes</p>
<div class="px-10">
<div class="text-lg pt-4 text-left prose-lg">
<div class="text-lg pt-4 text-left prose-lg">
<ul>
<li><strong><a href="https://youtu.be/5BVEAlgZm5Q" target="_blank" rel="noopener">Watch Full Video Episode</a></strong></li>
<li>Intangible Holes in Your Business (00:00:18) Discussion about the impact of intangible factors on business success and personal growth.</li>
<li>Emotional Intelligence and Limiting Beliefs (00:02:49) Exploration of emotional intelligence and how limiting beliefs affect personal and professional development.</li>
<li>Impact of Personal Change on Business (00:04:54) The influence of personal growth on business success, with examples of increased client profitability.</li>
<li>The Power of Emotional Intelligence (00:05:49) The role of emotional intelligence in achieving business growth and personal development.</li>
<li>Behavioral Traits and Workflow (00:08:44) The impact of behavioral traits, such as pace, on workflow and business outcomes.</li>
<li>The Influence of Comfort Zone and Fear (00:13:42) The addictive nature of comfort zones and the impact of fear on personal and professional growth.</li>
<li>The Importance of Beingness in Goal Setting (00:15:02) The significance of beingness in achieving goals and the impact of comfort zones on personal growth.</li>
<li>Self-Honoring and Personal Discovery (00:17:12) The transformative experience of self-honoring and personal discovery during a reflective dinner.</li>
<li>Self-honoring vs. self-indulgence (00:17:57) Discussion on self-honoring and humility versus self-indulgence and ego in personal and professional growth.</li>
<li>Emotional intelligence and personal development (00:21:05) Discussion on emotional intelligence, childhood influences, and personal development in relation to leadership and self-awareness.</li>
<li>Inner child events and emotional growth (00:22:06) Exploration of emotional scars, inner child events, and their impact on personal and professional development.</li>
<li>Overcoming self-limiting beliefs (00:23:09) Case study of a service advisor overcoming self-limiting beliefs and emotional conflicts to achieve personal and professional growth.</li>
<li>Leadership communication and emotional intelligence (00:28:16) Discussion on effective leadership communication, emotional intelligence, and empowering individuals to overcome self-limiting beliefs.</li>
<li>Pricing and value proposition (00:30:54) Exploration of fear-based pricing, value proposition, and building trust with customers based on emotional connections.</li>
<li>Leading with passion and emotional intelligence (00:32:29) Importance of leading with passion and emotional intelligence to inspire personal and professional growth.</li>
<li>Broken heart and personal growth (00:33:50) Discussion on the impact of a broken heart, personal growth, and the role of support in overcoming challenges.</li>
<li>Comfort zone and personal growth (00:35:12) Exploration of stepping out of the comfort zone and embracing new experiences for personal and professional growth.</li>
<li>Personal Mastery and Service Intelligence (00:35:16) Dave discusses the transformative impact of personal mastery workshops and ongoing self-improvement.</li>
<li>Getting Out of Your Comfort Zone (00:36:10) The importance of stepping out of comfort zones and continuous personal development for business success.</li>
<li>The Limitations of &#8216;How-tos&#8217; (00:36:52) Dave emphasizes the limitations of instructional materials and the need for personal transformation for business success.</li>
<li>The Value of Group Processes (00:37:48) Discusses the benefits of group processes and the importance of emotional intelligence in personal development.</li>
<li>Emotional Intelligence and Self-Discovery (00:38:22) The significance of emotional intelligence and the role of self-discovery in personal development.</li>
<li>Seeking Guidance and Self-Improvement (00:39:50) The importance of seeking guidance, personal development resources, and self-discovery for growth.</li>
<li>Being, Doing, and Having (00:41:19) The importance of being authentic, taking action, and achieving success through personal development.</li>
<li>Reflection on Personal Growth (00:43:17) Reflecting on the impact of personal growth and the potential for improvement in both personal and professional life.</li>
</ul>
</div>
</div>
</div>
<p><strong>Thanks to our Partners, AAPEX and NAPA TRACS</strong></p>
<p>Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX &#8211; Now more than ever. And don’t miss the next free AAPEX webinar. Register now at <a href="http://AAPEXSHOW.COM/WEBINAR" target="_blank" rel="noopener">http://AAPEXSHOW.COM/WEBINAR</a></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a class="c-link" href="http://napatracs.com/" target="_blank" rel="noopener noreferrer" data-stringify-link="http://NAPATRACS.com" data-sk="tooltip_parent" data-remove-tab-index="true">http://napatracs.com/</a></p>
<p><strong>Connect with the Podcast:</strong></p>
<p>-Follow on Facebook: <a href="https://www.facebook.com/RemarkableResultsRadioPodcast/" target="_blank" rel="noopener">https://www.facebook.com/RemarkableResultsRadioPodcast/</a></p>
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<p><img loading="lazy" decoding="async" class="wp-image-41758 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2023/11/AAPEX-Call-To-Action-Graphic-v3.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/11/AAPEX-Call-To-Action-Graphic-v3.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/11/AAPEX-Call-To-Action-Graphic-v3-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-39887 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://aftermarketradionetwork.com" target="_blank" rel="noopener"><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1.png" width="1200" height="350" /></a></p>
]]></content:encoded>
					
		
		<enclosure url="https://podcasts.captivate.fm/media/e4698c99-24f5-4659-9be7-c369196e7212/RR-918-dave-schedin.mp3" length="63355469" type="audio/mpeg" />

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		<item>
		<title>A Real World Perspective on Safety [RR 916]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e916/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 05 Jan 2024 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e916/</guid>

					<description><![CDATA[Ready to dive into the critical topics of safety and compliance within the automotive service aftermarket? Tom Herrmann shares valuable insights on maintaining a safe work environment, including hazard communication, safety data sheets, labels for chemicals, and the importance of employee training and clear safety policies. Tom emphasizes the role of safety as a form of salesmanship, advocating for selling the importance of safety to employees rather than focusing on potential fines and violations. The episode aims to instill a sense of responsibility in listeners, highlighting the importance of safety to prevent accidents and maintain a productive workforce.
remarkableresults.biz/e916]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/389cc9fd-055f-4121-9e04-8d063e915a22"></iframe></div><div class="text-lg pt-4 text-left prose-lg">
<p>Ready to dive into the critical topics of safety and compliance within the automotive service aftermarket? Tom Herrmann shares valuable insights on maintaining a safe work environment, including hazard communication, safety data sheets, labels for chemicals, and the importance of employee training and clear safety policies. Tom emphasizes the role of safety as a form of salesmanship, advocating for selling the importance of safety to employees rather than focusing on potential fines and violations. The episode aims to instill a sense of responsibility in listeners, highlighting the importance of safety to prevent accidents and maintain a productive workforce.</p>
<p>Tom Herrmann, Small Business Safety &amp; Compliance Company, LLC.</p>
</div>
<p>Show Notes</p>
<div class="px-10">
<div class="text-lg pt-4 text-left prose-lg">
<div class="text-lg pt-4 text-left prose-lg">
<ul>
<li><strong><a href="https://youtu.be/3x-5cv_VL1Y" target="_blank" rel="noopener">Watch Full Video Episode</a></strong></li>
<li>Tom&#8217;s background and experience (00:01:28) Tom shares his experience as a safety officer for the federal government and a compliance officer in the dealership network.</li>
<li>Hazard communication and safety data sheets (00:06:42) Tom explains the importance of hazard communication and safety data sheets for chemicals in the workplace.</li>
<li>Training and safety policies (00:05:37) Tom emphasizes the importance of training employees and having clear safety policies in place.</li>
<li>Labels for chemicals and emergency action plan (00:13:50) Tom discusses the necessity of proper labeling for chemicals and the importance of an emergency action plan for workplace safety.</li>
<li>Hazard Communications (00:15:04) Discussion on the importance of hazard communication and the need for updated safety data sheets for chemicals.</li>
<li>Lockout Tagouts (00:15:32) Explanation of lockout tagout procedures for equipment safety, including a real-life incident and the importance of proper training.</li>
<li>Equipment Safety (00:16:44) Importance of tagging and locking out malfunctioning equipment for safety, with examples of floor jacks and bench grinders.</li>
<li>Bench Grinders and Eye Protection (00:17:37) Discussion on the necessity of eye protection when using bench grinders and the importance of following safety standards.</li>
<li>Safety Inspections (00:19:37) Importance of regular safety inspections to identify and address potential hazards in the workplace.</li>
<li>Eyewash Stations (00:20:11) The significance of eyewash stations and their compliance with safety standards for emergency eye flushing.</li>
<li>Personal Protective Equipment (PPE) (00:21:28) Discussion on the responsibility of shop owners to provide and enforce the use of personal protective equipment for employees.</li>
<li>Respiratory Protection (00:23:36) Importance of respiratory protection, medical evaluations, and fit testing for employees working with hazardous chemicals.</li>
<li>Life Safety and Lift Safety (00:26:55) Overview of life safety measures, including the certification of automotive lifts and the importance of proper vehicle positioning on lifts.</li>
<li>Certifications for Lift Installation (00:28:37) Discussion on the certification process for companies that install lifts and the availability of qualified and certified lift inspectors.</li>
<li>Proactive Safety Measures (00:30:09) Emphasizing the importance of proactivity in safety measures, including monthly inspections, resources available, and reaching out for assistance.</li>
<li>Safety Specialist Training (00:31:19) Exploring the idea of having a safety specialist in the shop and the training options available through OSHA education centers.</li>
<li>Equipment Maintenance and Compliance (00:31:55) Focus on the importance of maintaining equipment, including lockouts, respiratory protection, PPE, and machine guarding, as well as the significance of checking fire extinguishers.</li>
<li>Finding Safety Consultants (00:32:28) Tips for finding safety consultants, including searching for safety consultants online and reaching out to OSHA for assistance.</li>
<li>Importance of Safety Compliance (00:33:16) Highlighting the significance of prioritizing safety compliance to prevent work-related injuries and ensure employee safety.</li>
</ul>
</div>
</div>
</div>
<p><strong>Thanks to our Partners, AAPEX and NAPA TRACS</strong></p>
<p>Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX &#8211; Now more than ever. And don’t miss the next free AAPEX webinar. Register now at <a href="http://AAPEXSHOW.COM/WEBINAR" target="_blank" rel="noopener">http://AAPEXSHOW.COM/WEBINAR</a></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a class="c-link" href="http://napatracs.com/" target="_blank" rel="noopener noreferrer" data-stringify-link="http://NAPATRACS.com" data-sk="tooltip_parent" data-remove-tab-index="true">http://napatracs.com/</a></p>
<p><strong>Connect with the Podcast:</strong></p>
<p>-Follow on Facebook: <a href="https://www.facebook.com/RemarkableResultsRadioPodcast/" target="_blank" rel="noopener">https://www.facebook.com/RemarkableResultsRadioPodcast/</a></p>
<p>-Subscribe on YouTube: <a href="https://www.youtube.com/carmcapriotto" target="_blank" rel="noopener">https://www.youtube.com/carmcapriotto</a></p>
<p>-Follow on LinkedIn: <a href="https://www.linkedin.com/in/carmcapriotto/" target="_blank" rel="noopener">https://www.linkedin.com/in/carmcapriotto/</a></p>
<p>-Follow on Instagram: <a href="https://www.instagram.com/remarkableresultsradiopodcast/" target="_blank" rel="noopener">https://www.instagram.com/remarkableresultsradiopodcast/</a></p>
<p>-Follow on Twitter: <a href="https://twitter.com/RResultsBiz" target="_blank" rel="noopener">https://twitter.com/RResultsBiz</a></p>
<p>-Visit the Website: <a href="https://remarkableresults.biz/" target="_blank" rel="noopener">https://remarkableresults.biz/</a></p>
<p>-Join our Insider List: <a href="https://remarkableresults.biz/insider" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/insider</a></p>
<p>-All books mentioned on our podcasts: <a href="https://remarkableresults.biz/books" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/books</a></p>
<p>-Our Classroom page for personal or team learning: <a href="https://remarkableresults.biz/classroom" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/classroom</a></p>
<p>-Buy Me a Coffee: <a href="https://www.buymeacoffee.com/carm" target="_blank" rel="nofollow noopener">https://www.buymeacoffee.com/carm</a></p>
<p>-The Aftermarket Radio Network: <a href="https://aftermarketradionetwork.com/" target="_blank" rel="nofollow noopener">https://aftermarketradionetwork.com</a></p>
<p>-Special episode collections: <a href="https://remarkableresults.biz/collections" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/collections</a></p>
<p><img loading="lazy" decoding="async" class="wp-image-41758 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2023/11/AAPEX-Call-To-Action-Graphic-v3.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/11/AAPEX-Call-To-Action-Graphic-v3.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/11/AAPEX-Call-To-Action-Graphic-v3-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-39887 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://aftermarketradionetwork.com" target="_blank" rel="noopener"><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1.png" width="1200" height="350" /></a></p>
]]></content:encoded>
					
		
		<enclosure url="https://podcasts.captivate.fm/media/60dec28f-bc21-45cb-9222-459034190bea/RR-916-tom-hermann.mp3" length="49104585" type="audio/mpeg" />

			</item>
		<item>
		<title>Remarkable Customer Service Stories from Red Rock Repair [RR 912]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e912/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 22 Dec 2023 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e912/</guid>

					<description><![CDATA[Danielle Vila discusses the importance of customer service in the industry and shares her strategies for quality control, the benefits of a reliable shop management system, and the significance of standing behind services and parts. The conversation also covers unique marketing strategies, the value of maintenance, community involvement, and the impact of these on business growth and customer trust.
remarkableresults.biz/e912]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/dccd32fc-9e3d-42e5-8bc7-a664a19e5964"></iframe></div><div class="text-lg pt-4 text-left prose-lg">
<p>Danielle Vila discusses the importance of customer service in the industry and shares her strategies for quality control, the benefits of a reliable shop management system, and the significance of standing behind services and parts. The conversation also covers unique marketing strategies, the value of maintenance, community involvement, and the impact of these on business growth and customer trust.</p>
<p>Danielle Vila,<a href="https://redrockrepairlasvegas.com/" target="_blank" rel="noopener"> Red Rock Repair</a>, Las Vegas, NV. Danielle&#8217;s previous episodes <a href="https://remarkableresults.biz/?s=%22danielle+vila%22" target="_blank" rel="noopener">HERE</a></p>
</div>
<p>Show Notes</p>
<div class="px-10">
<div class="text-lg pt-4 text-left prose-lg">
<div class="text-lg pt-4 text-left prose-lg">
<ul>
<li><strong><a href="https://youtu.be/hPkM8eZjdik" target="_blank" rel="noopener">Watch Full Video Episode</a></strong></li>
<li>Selling Premium Work at the Shop (00:05:45) Exploration of how Red Rock Repair sells their premium work by building value and emphasizing customer service, with reference to a study on anxiety-inducing consumer experiences in automotive repair.</li>
<li>The Importance of Customer Service (00:07:05) The significance of customer service in the automotive industry, including the role of the service advisor in building trust, explaining costs, and meeting customer expectations.</li>
<li>The importance of customer experience (00:08:06) Discussion on the growing trend of customer experience and the role of a client experience officer in a company.</li>
<li>Attention to detail in customer service (00:09:18) Importance of small nuances in customer service, such as offering different beverage options and ensuring a clean and well-maintained vehicle.</li>
<li>Elevating services and competing with other shops (00:12:21) Challenges faced by small businesses including increasing labor rates, attracting good technicians, and elevating the overall customer experience.</li>
<li>The importance of warranty and standing behind services (00:17:46) Discussion about the significance of offering warranty on services and parts, and the negative impact of not standing behind them.</li>
<li>The success of a shop with a lifetime warranty (00:19:03) Exploration of a shop that offers a lifetime warranty and how it contributes to their success and customer focus.</li>
<li>Hiring for attitude and culture fit (00:22:09) The importance of hiring employees with the right attitude and energy to fit into the shop&#8217;s culture, and how it affects the overall atmosphere and success of the business.</li>
<li>The CRM engine (00:25:37) Discussion on the importance of CRM in marketing and customer retention in the automotive repair industry.</li>
<li>The toothbrush metaphor (00:26:33) Exploration of the idea of using toothbrushes as a metaphor to encourage customers to prioritize maintenance and preventive services.</li>
<li>Community involvement (00:30:14) Plans to implement programs such as food drives and donations for local shelters to make a positive impact on the community.</li>
<li>Supporting the local food bank (00:31:56) Conversation about the best time to support the local food bank, focusing on the needs during the summer months when children are home and may not have access to food.</li>
</ul>
</div>
</div>
</div>
<p><strong>Thanks to our Partners, AAPEX and NAPA TRACS</strong></p>
<p>Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX &#8211; Now more than ever. And don’t miss the next free AAPEX webinar. Register now at <a href="http://AAPEXSHOW.COM/WEBINAR" target="_blank" rel="noopener">http://AAPEXSHOW.COM/WEBINAR</a></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a class="c-link" href="http://napatracs.com/" target="_blank" rel="noopener noreferrer" data-stringify-link="http://NAPATRACS.com" data-sk="tooltip_parent" data-remove-tab-index="true">http://napatracs.com/</a></p>
<p><strong>Connect with the Podcast:</strong></p>
<p>-Follow on Facebook: <a href="https://www.facebook.com/RemarkableResultsRadioPodcast/" target="_blank" rel="noopener">https://www.facebook.com/RemarkableResultsRadioPodcast/</a></p>
<p>-Subscribe on YouTube: <a href="https://www.youtube.com/carmcapriotto" target="_blank" rel="noopener">https://www.youtube.com/carmcapriotto</a></p>
<p>-Follow on LinkedIn: <a href="https://www.linkedin.com/in/carmcapriotto/" target="_blank" rel="noopener">https://www.linkedin.com/in/carmcapriotto/</a></p>
<p>-Follow on Instagram: <a href="https://www.instagram.com/remarkableresultsradiopodcast/" target="_blank" rel="noopener">https://www.instagram.com/remarkableresultsradiopodcast/</a></p>
<p>-Follow on Twitter: <a href="https://twitter.com/RResultsBiz" target="_blank" rel="noopener">https://twitter.com/RResultsBiz</a></p>
<p>-Visit the Website: <a href="https://remarkableresults.biz/" target="_blank" rel="noopener">https://remarkableresults.biz/</a></p>
<p>-Join our Insider List: <a href="https://remarkableresults.biz/insider" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/insider</a></p>
<p>-All books mentioned on our podcasts: <a href="https://remarkableresults.biz/books" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/books</a></p>
<p>-Our Classroom page for personal or team learning: <a href="https://remarkableresults.biz/classroom" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/classroom</a></p>
<p>-Buy Me a Coffee: <a href="https://www.buymeacoffee.com/carm" target="_blank" rel="nofollow noopener">https://www.buymeacoffee.com/carm</a></p>
<p>-The Aftermarket Radio Network: <a href="https://aftermarketradionetwork.com/" target="_blank" rel="nofollow noopener">https://aftermarketradionetwork.com</a></p>
<p>-Special episode collections: <a href="https://remarkableresults.biz/collections" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/collections</a></p>
<p><img loading="lazy" decoding="async" class="wp-image-41758 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2023/11/AAPEX-Call-To-Action-Graphic-v3.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/11/AAPEX-Call-To-Action-Graphic-v3.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/11/AAPEX-Call-To-Action-Graphic-v3-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-39887 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p>&nbsp;</p>
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<p>&nbsp;</p>
<p><a href="https://aftermarketradionetwork.com" target="_blank" rel="noopener"><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1.png" width="1200" height="350" /></a></p>
]]></content:encoded>
					
		
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