Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at Vision Hi-Tech Training & Expo 2025, expect discussions on industry trends, Arkansas accents, automotive training, towing experiences, key programming, future business plans, the potential impact of AI on diagnostics, and the Tech Talks class at Vision 2025 – with a few fun detours into movies like ‘The Wolf of Wall Street,’ ‘Predator,’ and ‘Rocky!’

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Zeb Beard, Strokes Diesel and Automotive, Monticello, AR, strokersdiesel@gmail.com

Andrew Sexton, ATS Automotive LLC, Cedar Rapids, IA

Show Notes:

• Watch Full Video Episode
• Vision Hi-Tech Training & Expo: https://visionkc.com/
• Introduction and Event Overview (00:00:00)
• Movie References and Banter (00:01:11)
• Zeb Beard’s Business Expansion (00:02:51)
• Podcast Anniversary Reflection (00:03:55)
• Discussion on Towing Operations (00:06:50)
• Weather Impact on Towing (00:07:25)
• Battery Issues in Towing (00:09:06)
• Agricultural Work in Arkansas (00:10:19)
• Henry Winkler’s Role in “Rocky” (00:12:58)
• Tech Talks at Vision (00:15:05)
• The Evolution of Training Opportunities (00:15:36)
• Networking and Collaboration (00:16:44)
• Thermal Imaging Presentation (00:20:07)
• Key Programming and Automotive Technology (00:25:44)
• The Role of AI in Automotive Repair (00:27:37)r.
• Importance of Foundational Skills (00:34:27)
• Challenges for New Technicians (00:35:04)
• Training and Career Development (00:39:20)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

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-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today’s Class

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE
Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• Advanced Fundamentals of Krispy Kreme Waffles with Isaac Rodell Video: https://youtu.be/7v1PwWYHPFA?si=cA-Ldx794hfOALLz
• Industry Connectivity (00:02:21)
• Client Communication During Events (00:03:51)
• Impact of Competition (00:04:31)
• Industry Support After Disasters (00:05:56)
• Community Response to Hurricane Damage (00:08:12)
• Teaching Experiences at the Conference (00:09:50)
• Influencer Dynamics at Conferences (00:12:05)
• Influence Beyond Fame (00:15:01)
• Tools Shaping the Industry (00:15:51)
• Development of New Tools (00:19:09)
• Krispy Kreme Waffle Donuts (00:24:38)
• Cooking with Waffle Irons (00:31:08)
• Networking Importance (00:38:29)
• Staying Current in the Industry (00:43:37)
• Mobile Business Insights (00:44:12)
• Diagnosing a New Vehicle Issue (00:45:02)
• Access to Star Cases (00:46:54)
• Importance of Continuous Learning (00:49:26)
• Training Engagement Recommendations (00:50:32)
• Challenges in Attending Training (00:52:14)
• Understanding New Technologies (00:54:11)
• Curiosity and Commitment to Learning (00:56:49)
• After-Hours Learning (01:00:07)
• Legacy and Mentorship (01:00:26)
• Focus and Technology (01:05:08)
• Honor and Code in Professionalism (01:07:15)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Show Notes

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Thanks to our Partner, NAPA Auto Care

Customer service is the backbone of any successful auto repair shop. Tom Petty discusses the critical role of clear, effective communication with customers. And guess what? It all starts with your internal team and company culture.

Tom Petty, Petty Motorworks, Waretown, NJ

Show Notes

• Watch Full Video
• TST Seminars: https://www.tstseminars.org/
• NAPA Auto Care Gold status (00:01:24) Tom Petty discusses NAPA AutoCare Gold status and its significance.
• Technical training and progression (00:03:13) Tom Petty’s technical training and progression through the years.
• Family business and technical training (00:04:22) Tom Petty’s decision to start a family business and his involvement in technical training.
• Engaging technicians and setting shop culture (00:05:44) Discussion on setting the culture for a shop and engaging technicians in training.
• Apprenticeship and mentoring (00:08:13) Tom Petty’s approach to apprenticeship and mentoring young technicians.
• Automotive vocational education (00:11:10) Discussion on the need for a specialized automotive charter program in vocational education.
• Challenges in the automotive industry (00:13:03) Challenges faced by young technicians in the automotive industry and the need for development and support.
• Starting wage and labor margin (00:14:36) Discussion on starting wage for technicians and the importance of labor margin for business sustainability.
• Post-education career advice (00:15:31) Tom Petty’s advice for students coming out of a two-year automotive program regarding starting wage expectations.
• Structured Raises (00:15:37) Discussion about implementing structured raises for technicians to prevent wage suppression.
• Setting Technician Wages (00:19:06) Discussion on the importance of setting technician wages based on experience and productivity.
• Communication and Customer Service (00:23:53) Importance of effective communication, especially through digital inspections, and its impact on customer service.
• Training Alliance (00:28:00) Formation of an independent training alliance to improve technical training in the local area of New Jersey.
• Kidney Donation (00:30:44) Tom Petty’s kidney donation.
• Life Post-Surgery (00:33:14) Tom Petty shares his experiences after kidney surgery and discusses the minimal impact on his daily life.
• Avoiding NSAIDs (00:33:53) The importance of avoiding certain pain medications for kidney health, with a cautionary example.
• Recovery and Kidney Function (00:34:31) Insights into the recovery period after kidney surgery and the remarkable adaptability of the kidney.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Thanks to our Partner, NAPA Auto Care

Minute-Efficiency: Becky Witt’s philosophy on minute-efficiency is not just a practice but a way of life. She’s fine-tuned her operations to ensure every minute counts, leading to optimized customer service and a thriving business.

Becky Witt, George Witt Service in Lincoln, NE.

Show Notes

• Watch Full Video
• Becky’s Unique Business Model (00:00:35) Becky discusses her efficient business model, working only two and a half days a week and enjoying her personal time.
• The Evolution of Efficiency (00:01:51) Becky shares her journey towards minute efficiency, realizing the need for rethinking her business to optimize operations and customer satisfaction.
• Understanding and Serving the Market (00:05:52) Becky emphasizes the importance of understanding her market, focusing on reliability and safety for her female clientele.
• Appointment-Based Operations (00:08:14) Becky explains the significance of appointment-based operations and the efficiency it brings to her business model.
• Transition to Calculated Customer Control (00:10:31) Becky discusses the transition to a calculated business model, cultivating and letting go of clientele to optimize operations and customer service.
• Analyzing and Implementing Efficiency (00:14:08) Becky highlights the importance of analyzing numbers and implementing efficient practices, such as saving time through proactive part management.
• Struggling to find technicians (00:17:14) Becky’s challenges in finding skilled technicians and her innovative approach to hiring and retaining talent.
• Efficiency and precision in service (00:19:34) Emphasis on minute-efficient work, attention to detail, and precision in service to ensure customer satisfaction.
• Evolution of business model (00:22:13) Becky’s evolution in understanding customer needs, optimizing operations, and focusing on serving the right clientele.
• Annual maintenance packages and scheduling (00:24:07) Discussion about the concierge model for scheduling appointments and offering annual maintenance packages.
• Building relationships with customers (00:21:56) Becky’s focus on building strong customer relationships and providing exceptional service to retain loyal clients.
• Effective technician management (00:27:10) Becky’s approach to managing technicians and minimizing interruptions to ensure efficient and high-quality work.
• Adapting business model to market (00:30:16) The importance of adapting the business model to the specific market and location to achieve success.
• Becky’s Business Strategy (00:32:07) Becky’s approach to customer satisfaction and business purpose, emphasizing the importance of keeping customers happy with their cars.
• Understanding Female Customers (00:32:47) The unique perspective on car issues from a female customer’s point of view and the potential life-threatening situations they may encounter.
• Work-Life Balance and Business Commitment (00:35:10) Becky’s perspective on work-life balance, the commitment required for business success, and her specialization in servicing specific car makes.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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Dane and Cathy Bailey discuss their transition from a franchise to independent operators, the importance of trust and reputation, and their unique approach to customer relations. The Baileys emphasize the significance of creating a welcoming environment, particularly for female clients, and the role of personalized gestures like thank-you baskets and branded gifts in building lasting relationships. They also explore the parallels between the automotive and real estate industries, highlighting the importance of professionalism and quality service.

Cathy and Dane Bailey, Auto Experts, Colleyville, TX.

Show Notes

• Watch Full Video 
• Transitioning to Independent Operators (00:02:19) Dane and Cathy’s journey of transitioning from a franchise to independent operators and finding support through mastermind groups.
• Role of Coaches in Business (00:04:23) The importance of coaching and advisors in business, drawing parallels with sports coaching.
• Business Growth and Revenue (00:06:20) Discussion of the significant revenue growth of Auto Experts over the years and their marketing strategies.
• Transition from Consulting to Automotive Industry (00:07:48) Dane’s transition from a consulting career to the automotive industry and the factors that led to this decision.
• Client Experience and Marketing (00:09:23) Cathy’s role in marketing and creating a positive client experience at Auto Experts.
• Female Clientele and Trustworthiness (00:15:25) The welcoming and trustworthy environment at Auto Experts that has attracted female clientele.
• Importance of Trust in Customer Relations (00:16:23) The significance of trust and comfort in customer relations, particularly in a male-dominated industry.
• The need for transparency and thoroughness (00:17:48) Discussion on the importance of inspections and transparency in the automotive industry.
• Challenges and changes in business operations (00:18:12) Adapting to new industry standards and overcoming challenges in implementing changes.
• The value of comprehensive inspections (00:20:20) Emphasizing the importance of comprehensive inspections and customer feedback.
• Pricing and benefits of inspections (00:21:44) Explaining the pricing and benefits of different inspection services offered by the shop.
• Importance of continuous learning and business operations (00:23:24) Learning from industry experts and implementing modern business practices.
• Responsibility and trust in the automotive industry (00:27:22) Emphasizing the responsibility and trust required in the automotive business.
• Expanding business and earning trust (00:31:04) Discussing plans for business expansion and the importance of earning and maintaining trust.
• Building relationships and trust in real estate (00:34:13) Explaining the role of trust and relationships in the real estate industry and its relevance to the automotive business.
• Auto Repair Leads (00:35:43) Discussion on acquiring leads through real estate connections and building trust with potential clients.
• Client Appreciation (00:37:21) Use of modern CRM technology, follow-up calls, and personalized thank-you baskets for clients.
• Website Design and Marketing (00:40:17) Collaboration on website design, professional photography, and videography for business promotion and client engagement.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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Stan Stokes and Eric Renninger from Iron Fist Consultants discuss the evolving roles of service advisors in the automotive industry, the impact of COVID-19 on consumer behavior, and the role of technology. Gone are the days of going purely on gut feeling; today, maximizing conversion rates means utilizing every bit of data available. Operationalizing data and effective communication are fundamental aspects of a positive customer journey.

Stan Stokes and Eric Renninger, Iron Fist Marketing Consultants. Stan’s previous episodes HERE

Show Notes

• Watch Full Video
• The changing landscape of the automotive industry (00:02:08) Discussion on the need to assess and train service advisors based on their fit for the evolving job role in the automotive industry.
• The impact of COVID-19 on consumer behavior (00:05:14) Exploration of how consumer behavior shifted during the pandemic and the changes in the role of service advisors as a result.
• Assessing service advisors’ fit for the new job role (00:06:38) Discussion on the importance of assessing service advisors’ fit for the new job role, specifically in terms of their appearance, communication skills, and ability to handle phone conversations.
• Utilizing Tools and Impact on KPIs (00:09:23) Discussing the use of tools and key performance indicators (KPIs) to identify the approach to take with customers.
• Assessing Natural Tendencies and Hard Wiring (00:13:04) Highlighting the value of understanding individual strengths and natural tendencies to improve communication and avoid frustration in the workplace.
• The importance of creating a positive work environment (00:16:38) Discussion on the significance of providing great environments for employees to foster job satisfaction and prevent turnover.
• The need for measuring effort and output (00:17:15) Exploration of the challenge of measuring the effort and output of service advisors and the importance of having tools to assess their performance.
• The cost of wrong hires and the need for alignment (00:21:26) Highlighting the expenses associated with hiring the wrong people and the importance of aligning trainers and service advisors to improve performance and culture.
• The consumer journey and operationalizing data (00:25:04) Discussion on the value of understanding the consumer journey and the need to operationalize data in the automotive industry.
• The importance of phone interactions (00:25:32) Highlighting the significance of phone calls and how the way advisors handle them can impact the guest experience and the success of a shop.
• Assessing and measuring effort and output (00:29:38) Exploration of the process and system that allows shop owners to assess and measure the effort and output of their team members, and how it can be used to improve performance and compensation.
• The science of the customer journey (00:33:05) Discussion about the customer journey and the importance of customer experience in the automotive industry.
• Measuring the during and follow-up (00:33:46) The need to measure and track the communication and follow-up with customers during the service process.
• The importance of trained service advisors (00:40:28) Discussion on the importance of having trained service advisors who can handle customer calls and book appointments effectively.
• Assessing and training service advisors (00:41:03) The need for a process to assess and train service advisors in order to improve customer interactions and conversion rates.
• The role of service advisors in business success (00:43:45) The significance of having skilled service advisors to support the business by booking appointments and ensuring customer satisfaction.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

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Frank Scandura, Frank’s European Service, Las Vegas, NV. VP of Certified Shop Relations and Member of the Board of Directors, AutoTechIQ. Frank’s previous episodes HERE.

Krista Erickson, VP of Client Services and Marketing, AutoTechIQ

Show Notes

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

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Recorded Live at Vision 2023, this episode features Carolyn Coquillette, CEO of Shop-Ware, discussing the release of their new mobile application, TechApp, designed to help technicians manage their work more efficiently. The app allows technicians to view a list of current jobs, track their time on individual services, and easily document findings and results, including inspections. The episode also touches on the challenges of building software for the automotive industry and the importance of customer feedback in the development process.

Carolyn Coquillette, Earthling Automotive, San Francisco, CA. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes HERE.

Show Notes

• Watch Full Video Episode HERE
• (00:00:25) Carolyn Coquillette discusses the features and benefits of Shop-Ware’s new mobile application called TechApp, designed specifically for technicians to manage their work more efficiently.
• (00:02:10) Carolyn Coquillette explains the features of TechApp, including reviewing assigned jobs, tracking time, clocking in and out, and documenting findings and results of work through a mobile interface.
• (00:13:02) Carolyn Coquillette discusses the process of building a mobile app, including the importance of prioritization and the challenges of handling thousands of requests simultaneously.
• (00:14:36) The power of engineering in software development and how it is often taken for granted by users.
• (00:16:09) Shop-Ware prioritizes feedback from users and it influences their product roadmap, including the development of their new mobile application called TechApp.

Thanks to our Partner, NAPA AUTO CARE

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

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-Special episode collections: https://remarkableresults.biz/collections

The Panel:

• Michael Gallini, Eurauto Shop, Plano, TX
• AJ Nealey, Nealey’s Auto Service, Edgewater, MD
• Chris Cotton,AutoFixSOS

Michael Gallini is a dad of 5. 3 girls and 2 boys. I came into the automotive industry in late 2001 by accident LOL. Worked for BMW for 7 years where I became a master technician, I left BMW in 2008 and went to Porsche where I got my Porsche certification. I left Porsche to give the independent world a shot. For as long as I can remember I’ve dreamed of being a business owner, fast forward to 2015 my dream came true. I went into ownership only from what I had seen and heard, little did I know there was that much more that I didn’t know, hired a business coach in august of 2019. Listen to Michael’s previous episodes HERE.

AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career.

He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then. Listen to AJ’s previous episodes HERE.

Chris Cotton utilizes the Profit First method of cash management. He is trained and certified by the Profit First Professionals organization to guide business owners and entrepreneurs in maximizing their profits.

AutoFix is the first and currently the ONLY auto repair shop specific coaching company, nationwide, that has achieved certification in Profit First.

Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ other episodes HERE.

Key Talking Points

• 20 Group Network Strong Get Stronger
• If you had been listening to your 20 Group coaches all along, did you come out of the pandemic a little bit better than not?
• Navy Seal Credo “You don’t rise to the level of your expectation, you fall to the level of your training”…apply that to your business
• Be friends with your competitionStick together
• Have a cup of coffee with the owner of the shop down the street
• “Traction”Developing the culture for your business
• Hire the correct people
• If the captains calm, the crew is calm
• Michael’s storyBeliever in being transparent
• I became stagnant
• Lead me to a few different groups
• Sales improved within the first year
• Not to let the word “No” come out of your mouth
• Yes, Yes, Yes and see where it goes
• You let a coach tell you how to run your business?Group process is absolutely instrumental
• Feed of each other
• Coaches share with you what works to run your business
• Change is hard for a lot of people
• Slow Day Action PlanKeep your guys busy
• Idle time is a morale killer
• Make a list for slow days
• Profit First (book)Implement the concepts in the book
• Need to have a rainy day fund
• Can’t afford to not hire a business coach
• Cash flow is the oxygen to your business
• 3 legged stoolMarketing and Sales
• Production in your shop
• HR and Finance
• What’s the problem with implementation?There’s not one thing you can’t implement
• Say yes to everything and implement everything
• Websites are like tattoos, you can spend $20 and have one, or you can spend $2,000 and get a really killer one
• Not everyone was made to be a business owner 
• Thinking you are the only one struggling is a mistake
•  Final WordsAJ NealeyThe success stories exist
• The one-man band shop owners think they are in a bubble and don’t know the way out
• Auto shops are recession-proof and pandemic proof
• You are the average of the top 5 people you hang out with
• Making changes for the pandemic helps ease the customer
• MichaelIt’s not why you’re different, it’s how you’re different
• Changing with the market and the economy
• ChrisI challenge you to listen to back episodes
• All kinds of new people getting into the industry because it has proven to be recession-proof and pandemic proof
• Read Books http://remarkableresults.biz/books

Resources:

• A special thanks to Michael Gallini, AJ Nealey, and Chris Cotton for their contribution to the aftermarket.
• Books Page HERE
• Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

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