Skip to content

Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]

Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007.…

Listen and view episode notes

Status of the Aftermarket – Journalist Mark Phillips [RR 538]

Mark Phillips is editor and publisher of Aftermarket Intel and has been in the automotive aftermarket for more than 12 years. Previously, he was editor of newspapers in several cities in Ohio and Boston. He is a graduate of Ohio Wesleyan University.   Aftermarket Intel HERE. Key Talking Points: Automotive industry- essential industry during the pandemic…

Listen and view episode notes

Insurance Reviews – What if Scenarios [THA 172]

Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back…

Listen and view episode notes

Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]

Elie Massabki is the founder and CEO of Mechanics & Body Shops Marketplace, a company focused on helping auto repair shops find talent and empowering automotive professionals through permanent job placement, free career advice, resume reviews and an App to find permanent jobs with reputable businesses and side/temporary jobs quickly.  Elie is an automotive enthusiast…

Listen and view episode notes

Gamification – Changing Behavior with Kent Bullard [RR 534]

Kent Bullard. Find Kent’s other episodes HERE. Key Talking Points: Gamification- changing behavior, designing an experience How do you engage people with game theory? Focus on process orientation than goal orientation- not outcome focused, be action focused Customer’s want to come back again The Big E’s Environment: Physical triggers for customers and employees- is it…

Listen and view episode notes

Looking Ahead to the New Normal -Part 1 [THA 170]

The Panel: Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980’s.  Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island, he attended a trade school, graduating at the top of…

Listen and view episode notes

Trainers Speak to Their Craft [RR 532]

G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes HERE. Dave…

Listen and view episode notes

Bright Light Shines from this Business Coaches Round-Table [RR 531]

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the…

Listen and view episode notes

Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530]

Carrie-Lynn Rodenberg, the owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a 10 BILLION dollar company (Emblem Health).  She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award. Carrie-Lynn…

Listen and view episode notes
Scroll To Top