Russ Crosby and Shop Tour with Tom Palermo [AW 063]
Guest Russ Crosby from Russ’s Wrench Auto Repair located in Clinton, NJ. speaks to shop culture and the Virtual shop tour with Tom Palermo from Preferred Automotive Specialists in Philadelphia, PA. The trivia question: What car was featured in the movie ‘Smokey and the Bandit?Listen and view episode notes
Right to Repair Update – Hanvey & Lowe [RR 660]
Bill Hanvey, CEO and President of the AutoCare Association and Aaron Lowe, SR VP of Regulatory and Government Affairs have been front and center representing the Aftermarket’s fight for data access and the Right to Repair for our customer’s vehicles. In light of the recent executive order signed by the President I thought you would benefit to hear from the people who are closest to this critical industry action. Keep in mind automakers continue to fight back which is why it’s critical that our industry comes together as a whole. Are you willing to take a stand?
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Succession Strategies – A Real World Example [THA 233]
You can never start too early with succession planning. As an owner, you will either sell your business or leave your business by choice or due to unforeseen circumstances. Are you preparing for when that happens? Do you have conversations with your employees or family members about succession? Or are you coasting through the day-to-day with the mindset “I’ll get to it soon.” In this unique question and answer episode, we have a shop owner looking to retire and a CPA and a succession consultant to guide him through the process.
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Technician Outlook with Jake Sorensen-Part 2 [RR 659]
We hear the perspectives of business owners all the time, but sometimes it’s important to gain the perspective of technicians as well. See things through their eyes instead and find out what retains them as employees, and how to continue to challenge them in productive ways. Listen and pick up a few ideas to implement in your team culture.
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Guest host business coach Alan Beech from Beech Consulting speaks to DVI open rates and the Virtual shop tour with Greg Bednar from Greg’s Champion Auto, Mankato, MN The trivia question: The Pontiac Tempest Transformed to be What Model?Listen and view episode notes
How Strong Are Your Community Heart Strings? [RR 658]
Helping your local community is always on your “to-do” list as a business owner but how many of us are really taking action? How do you get started? How do you budget donations? In this episode, Dena Ganje explains the importance of community support and why you sometimes can’t put a dollar amount on helping others better their lives.
If your shop isn’t involved in the community, then there’s no better time than now to make a difference. So many top shops make community one of their passions. If you are not, it is time to start. Use this podcast episode to catapult you to be a strong philanthropist. remarkableresults.biz/e658Listen and view episode notes
Electrification of our Industry – Service Impact and Trends [THA 232]
How do you prepare for the future? It starts by acknowledging it will be here before you know it. In this episode, my panel discusses electric and hybrid vehicles with statistics and real shop research that help outline the road ahead.
Don’t be left behind. Don’t be a naysayer. Embrace and understand the role of EV’s and Hybrids. Learn all you can so you can prepare your business for the future. A critical and important podcast so you benefit. remarkableresults.biz/a232Listen and view episode notes
EOS Part 6 – Process with Barry Barrett [RR 657]
We are on part 6 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode, Barry discusses how to systemize your business by building processes. Too many owners think they don’t have time to document processes and then wonder why they can’t leave the shop and take a vacation.
Guess what? Processes can be a simple 1 page of bullet points. Keep listening to follow the steps to create consistency in your business. remarkableresults.biz/e657Listen and view episode notes
Chris Cotton from Auto Fix – Auto Shop Coaching and Tiffany Scherado from Lifetime Transmissions [AW061]
Guest host business coach Chris Cotton from Auto Fix – Auto Shop Coaching speaks to increasing shop productivity and the Virtual shop tour with Tiffany Scherado from Lifetime Transmissions, Broken Arrow, OK The trivia question: If you own a Ford Pick-Up or a Honda Civic, what statistic are you part of?
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Ask: What Are Your Car Pains? ™ [RR 656]
How do you maintain your health? Do you eat properly, exercise and see professionals with routine appointments such as doctors, dentists, ophthalmologists, and the list goes on. We also see those specialists when we don’t feel well. Now think about your customer’s vehicle. They rely on it for transportation, and it carries precious cargo such as kids, spouses, and pets. Shouldn’t maintaining their vehicle be the same as maintaining your health? This episode with Rob Choisser should get you to re-think what you do for your customer.
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Playing the Long Game [THA 231]
How do you “Play the Long Game?” Are you making an effort every single day or do you tend to coast when things are going well? Forecasting the future should always be on your mind with fresh ideas and plans in place to get there.
In this episode, my panel shares their ‘long game’ on finding technicians, reasons why hybrid and electric vehicle repair is a must and keeping customers for life.
Spoiler alert: they discuss things EVERY shop owner can implement. No excuses, it’s time to dive in.
Don’t forget you can find talking points to all episodes on my website remarkableresults.biz
Shop Owner has a Golf Cart Gold Mine – Mark Reopke [RR 655]
Have you ever thought about small engine repairs in your shop? It’s time to think outside the box and learn from this unique business opportunity Mark Roepke stumbled upon. It’s a lesson to all of us that you need to constantly be adapting and grow in different ways. Golf Carts anyone?
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Guest host shop owner Scott Brown from Cardinal Shell, Springfield, VA speaks to his new shop for high tech repairs only and the Virtual shop tour with Aden McDonnel from McDonnell ATS, Livingston, MT. The trivia Challenge: Harley Earl designed the La Salle in 1927, the beginning of a trend towards lower and wider cars. As head of GM’s styling department, he invented the tail fin and designed which iconic car?Listen and view episode notes
Leadership Series Part 3 with Mike Davidson – Growth Environment [RR 654]
This 5 part leadership series is meant to motivate, inspire and hopefully bring new processes to light that you can implement into your business and role as a leader.
Use each episode to create your own leadership map and goals. Mike Davidson breaks down the most important aspects of leadership to make it easy for anyone to understand and implement. In this episode, we discuss creating a leadership growth environment.
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Second in Command: A CEO Perspective [THA 230]
As your business continues to grow and perhaps you add a few more locations, or you want to work on your job as the visionary, it’s a natural progression to start brainstorming who you’re second in command will be.
Why is it important? What qualifications and qualities do they need to possess? How do you set up clear roles and guidelines between your position and theirs? All these questions and more are answered in this episode. Sit back and listen first hand to what works and what doesn’t.
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Facing Challenges Head-On with Craig Noel [RR 653]
We are a vibrant, growing and essential industry. And like many dynamic industries, we have obstacles to overcome that make what we do fun yet challenging. How do we grow and meet said challenges? Well, Craig Noel’s passion for changing the perception of the automotive world is hard to miss in this episode. Keep listening and become the change agent that we need.
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Do you have a set of tasks that need to be performed at the end of business every day? Does this discipline help your team keep focused on customer service, securing your money, and the facility for closing time?
My panel provides you with a few of their day-end disciplines that, as you’ll hear, provide the business and the customer with strong day-end measures.Listen and view episode notes
Guest host shop owner Charlie Marcotte, from American Pride Automotive, 4 Locations serving the Virginia Peninsula. Virtual shop tour with Brenda and her son Riley O’Neal from Repair One Automotive, The Woodlands, TX. The Trivia Challenge: In What Year Did the US have 1,000,000 registered cars?Listen and view episode notes
What My Dad Taught Me with Emily Chung [RR 652]
To those of you that have grown up in this industry, what are your most vivid memories? Was it helping change oil on the car, washing cars, or learning how to drive a standard? Whatever the task was, it is probably ingrained in your memory. Parents have a huge impact on our lives and Emily Chung shares how her father, who owns a national wholesale auto parts business, shaped hers.
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Career Paths – Technician to Manager [THA 229]
It’s always interesting to hear the unique paths people have embarked on to be in this industry and to grow in it. Seniority doesn’t always trump leadership skills and a drive to become invested and committed in the business. In this episode, my panel discusses the different career paths that they have taken while working for Dynamic Automotive and their plans for future growth within the company.
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Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]
Everyone knows training is one of the most important parts of your business. What kind of training do you do? Are you 100% committed to training? Does your culture reflect continual learning? In this episode, Karim Morsli from Winkler Automotive breaks down the essence of training in a very different way that will get you thinking large. If you are ready to take your training commitment to the next level – this is a required listen.
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Guest host, Chris Cloutier, Golden Rule Auto Care, CEO AutoText.me Virtual shop tour from Sam Craven, The Garagisti, Houston, TX Trivia Challenge: What year launched the Corvette ZR1, nicknamed the ‘King of the Hill” Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always…Listen and view episode notes
Hitting Rock Bottom and Climbing out [RR 650]
The hardest part about moving forward is sometimes going backward. Moving out of your comfort zone and embracing change can be a struggle for all of us to do. In this episode, Jeff and Donna Hazeltine share an emotional story that happened just 8 months ago. They had hit rock bottom with their business after losing long-term employees and felt like things couldn’t get any worse.
They had help from their fellow shop owner Troy Vaninetti. Discover how they climbed out and now have a completely different business culture.Listen and view episode notes
Make Price Irrelevant [THA 228]
Everyone strives to implement good customer service. But what about creating an exceptional customer experience?
Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected. In a restaurant or hotel or anyplace for that matter, what is going to push you to remember the experience? Have you asked your customers if you are meeting their expectations? In this episode find out how to elevate your business and culture.Listen and view episode notes
Satellite Location with Tom Grady [RR 649]
So many shop owners want to expand their business but oftentimes have a hard time finding a second location to purchase. You can wait years before a business location becomes available. And sometimes you find the land but building from the ground up isn’t an option for your budget. Have you ever thought about a satellite location?
Tom Grady is in the process of opening his satellite location a few miles away from his current shop. Find out how and why he did it in this real informative episode. https://remarkableresults.biz/e64Listen and view episode notes