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	<title>You searched for &quot;travis troy&quot; - Remarkable Results Radio</title>
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		<title>General Service Technician Academy: Building Educational Foundation For Tomorrow’s Careers [THA 477]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/a477/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 20 Mar 2026 19:00:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/a475/</guid>

					<description><![CDATA[Recorded live at VISION 2026, this episode highlights the General Service Technician Academy (GSTA), a two-day training program offered at VISION designed to build strong foundational skills for early-career automotive technicians. Host Carm Capriotto speaks with industry leader and shop owner Travis Troy and two young technicians who completed the program about how mentorship and structured training are shaping their careers.

The discussion emphasizes that great technicians are distinguished not by advanced tools alone, but by how well they execute fundamental skills. The GSTA curriculum covers essential, practical topics including OSHA training, lift safety, fluids and oil, tire safety and repair, alignments, thermal management (A/C), and hands-on electrical training.

The academy addresses a critical training gap in the industry through a hands-on learning model that encourages participants to learn it, practice it, and teach it, reinforcing both understanding and communication. Mentorship plays a key role in guiding young technicians who often face unclear career paths and discouraging workplace experiences, helping them build confidence, opportunity, and long-term direction.

Ultimately, the conversation reinforces a culture of continuous learning, highlighting that both new and experienced technicians benefit from revisiting the fundamentals to maintain safety, productivity, and professional growth in an increasingly high-tech automotive industry.

VISION Hi-Tech Training &#38; Expo: https://visionkc.com/

remarkableresults.biz/a477]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/0b2e905d-9691-439a-8cf7-367674ea2f91"></iframe></div><p><strong>Thanks to our Partners, NAPA TRACS, Today&#8217;s Class, KUKUI, and Pit Crew Loyalty</strong></p>
<p><a href="https://youtu.be/9Wnjt3P-ePo" target="_blank" rel="noopener"><strong>Watch Full Video Episode</strong></a></p>
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<p data-start="334" data-end="760">Recorded live at VISION 2026, this episode highlights the General Service Technician Academy (GSTA), a two-day training program offered at VISION designed to build strong foundational skills for early-career automotive technicians. Host Carm Capriotto speaks with industry leader and shop owner Travis Troy and two young technicians who completed the program about how mentorship and structured training are shaping their careers.</p>
<p data-start="762" data-end="1190">The discussion emphasizes that great technicians are distinguished not by advanced tools alone, but by how well they execute fundamental skills. The GSTA curriculum covers essential, practical topics including OSHA training, lift safety, fluids and oil, tire safety and repair, alignments, thermal management (A/C), and hands-on electrical training.</p>
<p data-start="1192" data-end="1612">The academy addresses a critical training gap in the industry through a hands-on learning model that encourages participants to learn it, practice it, and teach it, reinforcing both understanding and communication. Mentorship plays a key role in guiding young technicians who often face unclear career paths and discouraging workplace experiences, helping them build confidence, opportunity, and long-term direction.</p>
<p data-start="1614" data-end="1895">Ultimately, the conversation reinforces a culture of continuous learning, highlighting that both new and experienced technicians benefit from revisiting the fundamentals to maintain safety, productivity, and professional growth in an increasingly high-tech automotive industry.</p>
<p data-start="1614" data-end="1895"><a href="https://visionkc.com/" target="_blank" rel="noopener">VISION Hi-Tech Training &amp; Expo: https://visionkc.com/</a></p>
<p data-start="1614" data-end="1895">Travis Troy, <a href="https://honestwrenches.com/" target="_blank" rel="noopener">Honest Wrenches</a>, Akeny and Des Moines, IA. Listen to Travis’ other episodes <a href="https://remarkableresults.biz/?s=%22travis+troy%22" target="_blank" rel="noopener">HERE</a></p>
<p data-start="1614" data-end="1895">Kreon Golden, <a href="https://www.allstarcolumbia.com/" target="_blank" rel="noopener">All Star Automotive</a>, Columbia, MO</p>
<p data-start="1614" data-end="1895">Jose Franssen, <a href="https://skalickysautorepair.com/" target="_blank" rel="noopener">Skalackys Auto Repair</a>, Fargo, ND</p>
</div>
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</article>
<p><strong>Thanks to our Partner, NAPA TRACS</strong></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a href="http://napatracs.com/" target="_blank" rel="noopener">http://napatracs.com/</a></p>
<p><strong>Thanks to our Partner, Today&#8217;s Class</strong></p>
<p>Optimize training with Today&#8217;s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today&#8217;s Class on the web at <a href="https://www.todaysclass.com/" target="_blank" rel="noopener">https://www.todaysclass.com/</a></p>
<p><strong>Thanks to our Partner, KUKUI</strong></p>
<p><span style="font-weight: 400">Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at <a href="https://www.kukui.com/" target="_blank" rel="noopener">https://www.kukui.com/</a></span></p>
<p><strong>Thanks to our Partner, Pit Crew Loyalty</strong></p>
<p><span style="font-weight: 400">You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at <a href="https://www.pitcrewloyalty.com/" target="_blank" rel="noopener">https://www.pitcrewloyalty.com/</a></span></p>
<p><strong>Connect with the Podcast:</strong></p>
<p>&#8211; Follow on Facebook: <a href="https://www.facebook.com/RemarkableResultsRadioPodcast/" target="_blank" rel="noopener">https://www.facebook.com/RemarkableResultsRadioPodcast/</a></p>
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<p>&#8211; All books mentioned on our podcasts: <a href="https://remarkableresults.biz/books" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/books</a></p>
<p>&#8211; Our Classroom page for personal or team learning: <a href="https://remarkableresults.biz/classroom" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/classroom</a></p>
<p>&#8211; Buy Me a Coffee: <a href="https://www.buymeacoffee.com/carm" target="_blank" rel="nofollow noopener">https://www.buymeacoffee.com/carm</a></p>
<p>&#8211; Special episode collections: <a href="https://remarkableresults.biz/collections" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/collections</a></p>
<p>&#8211; The Automotive Repair Podcast Network: <a href="https://automotiverepairpodcastnetwork.com/" target="_blank" rel="noopener">https://automotiverepairpodcastnetwork.com/</a></p>
<p>&#8211; <a href="https://remarkableresults.biz/" target="_blank" rel="noopener noreferrer">Remarkable Results Radio Podcast</a> with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. <a href="https://remarkableresults.biz/" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/</a></p>
<p>&#8211; <a href="https://mattfanslow.captivate.fm/" target="_blank" rel="noopener noreferrer">Diagnosing the Aftermarket A to Z</a> with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. <a href="https://mattfanslow.captivate.fm/" target="_blank" rel="noopener noreferrer">https://mattfanslow.captivate.fm/</a></p>
<p>&#8211; <a href="https://huntdemarest.captivate.fm/" target="_blank" rel="noopener noreferrer">Business by the Numbers</a> with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. <a href="https://huntdemarest.captivate.fm/" target="_blank" rel="noopener noreferrer">https://huntdemarest.captivate.fm/</a></p>
<p>&#8211; <a href="https://autorepairmarketing.captivate.fm/" target="_blank" rel="noopener noreferrer">The Auto Repair Marketing Podcast</a> with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. <a href="https://autorepairmarketing.captivate.fm/" target="_blank" rel="noopener noreferrer">https://autorepairmarketing.captivate.fm/</a></p>
<p>&#8211; <a href="https://chriscotton.captivate.fm/" target="_blank" rel="noopener noreferrer">The Weekly Blitz</a> with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix &#8211; Auto Shop Coaching. <a href="https://chriscotton.captivate.fm/" target="_blank" rel="noopener noreferrer">https://chriscotton.captivate.fm/</a></p>
<p>&#8211; <a href="https://craigoneill.captivate.fm/" target="_blank" rel="noopener noreferrer">Speak Up! Effective Communication</a> with Craig O&#8217;Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. <a href="https://craigoneill.captivate.fm/" target="_blank" rel="noopener noreferrer">https://craigoneill.captivate.fm</a></p>
<p><img fetchpriority="high" decoding="async" class="size-full wp-image-44960 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2025/10/sponsors-1.jpg" alt="" width="600" height="100" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://napatracs.com/" target="_blank" rel="noopener"><img decoding="async" class="alignleft wp-image-39887 size-full" src="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a><a href="https://www.todaysclass.com/" target="_blank" rel="noopener"><img decoding="async" class="size-full wp-image-42692 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png 600w, https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a><a href="https://www.kukui.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-44782 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2025/09/KUKUI-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" /></a><a href="https://www.pitcrewloyalty.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-44783 alignnone" src="https://remarkableresults.biz/wp-content/uploads/2025/09/Pit-Crew-Loyalty-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" /></a></p>
<p><a href="https://automotiverepairpodcastnetwork.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="alignleft wp-image-44950" src="https://remarkableresults.biz/wp-content/uploads/2025/10/2025-ARN-Banner-48x36-1.png" alt="" width="491" height="369" /></a></p>
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		<item>
		<title>Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/a454/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 10 Oct 2025 22:00:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/a453/</guid>

					<description><![CDATA[This episode focuses on a SWOT analysis, examining the Strengths, Weaknesses, Opportunities, and Threats that will shape the automotive industry over the next three to five years. Panelists highlight key strengths, such as the industry’s resilience and the aging vehicle fleet, alongside critical weaknesses like the shortage of experienced staff and trainers. Opportunities explored include EV and hybrid servicing, as well as the growing demand for technical educators, while threats encompass supply chain challenges, OEM influence, and internal industry conflicts. The conversation also underscores the importance of framing automotive work as a skilled career rather than a trade, along with the need for succession planning and mentorship within shops.
remarkableresults.biz/a454]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/c6400ae2-e32d-426b-8e11-b3d8fd69159c"></iframe></div><p><strong>Thanks to our Partners, NAPA TRACS, Today&#8217;s Class, KUKUI, and Pit Crew Loyalty</strong></p>
<p><a href="https://youtu.be/bxLLFu4hoWU" target="_blank" rel="noopener"><strong>Watch Full Video Episode</strong></a></p>
<p data-start="64" data-end="590">This episode focuses on a SWOT analysis, examining the Strengths, Weaknesses, Opportunities, and Threats that will shape the automotive industry over the next three to five years. Panelists highlight key strengths, such as the industry’s resilience and the aging vehicle fleet, alongside critical weaknesses like the shortage of experienced staff and trainers. Opportunities explored include EV and hybrid servicing, as well as the growing demand for technical educators, while threats encompass supply chain challenges, OEM influence, and internal industry conflicts. The conversation also underscores the importance of framing automotive work as a skilled career rather than a trade, along with the need for succession planning and mentorship within shops.</p>
<p data-start="64" data-end="590">Dwayne Myers, <a href="https://dynamicautomotive.net/" target="_blank" rel="noopener">Dynamic Automotive</a>. Dwayne’s previous episodes <a href="https://remarkableresults.biz/?s=%22Dwayne%20Myers%22" target="_blank" rel="noopener">HERE</a>.</p>
<p data-start="64" data-end="590">Travis Troy, <a href="https://honestwrenches.com/" target="_blank" rel="noopener">Honest Wrenches</a>, Akeny and Des Moines, IA. Listen to Travis’ other episodes <a href="https://remarkableresults.biz/?s=%22travis+troy%22" target="_blank" rel="noopener">HERE</a></p>
<p data-start="64" data-end="590">Corey Evaldi, <a href="https://www.olmstedautocare.com/" target="_blank" rel="noopener">Olmstead Auto Care</a>, Olmstead Falls, OH. Listen to Corey’s Episodes <a href="https://remarkableresults.biz/?s=Evaldi" target="_blank" rel="noopener">HERE</a>.</p>
<p><strong>Thanks to our Partner, NAPA TRACS</strong></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a href="http://napatracs.com/" target="_blank" rel="noopener">http://napatracs.com/</a></p>
<p><strong>Thanks to our Partner, Today&#8217;s Class</strong></p>
<p>Optimize training with Today&#8217;s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today&#8217;s Class on the web at <a href="https://www.todaysclass.com/" target="_blank" rel="noopener">https://www.todaysclass.com/</a></p>
<p><strong>Thanks to our Partner, KUKUI</strong></p>
<p><span style="font-weight: 400">Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at <a href="https://www.kukui.com/" target="_blank" rel="noopener">https://www.kukui.com/</a></span></p>
<p><strong>Thanks to our Partner, Pit Crew Loyalty</strong></p>
<p><span style="font-weight: 400">You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at <a href="https://www.pitcrewloyalty.com/" target="_blank" rel="noopener">https://www.pitcrewloyalty.com/</a></span></p>
<p><strong>Connect with the Podcast:</strong></p>
<ul>
<li>The Automotive Repair Podcast Network: <a href="https://automotiverepairpodcastnetwork.com/">https://automotiverepairpodcastnetwork.com/ </a></li>
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<li>Buy Me a Coffee: <a href="https://www.buymeacoffee.com/carm" target="_blank" rel="noopener noreferrer">https://www.buymeacoffee.com/carm</a></li>
<li>Special episode collections: <a href="https://remarkableresults.biz/collections" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/collections</a></li>
<li><a href="https://aftermarketradionetwork.com/" target="_blank" rel="noopener noreferrer">The Aftermarket Radio Network</a>: <a href="https://aftermarketradionetwork.com/" target="_blank" rel="noopener noreferrer">https://aftermarketradionetwork.com/</a></li>
<li><a href="https://remarkableresults.biz/" target="_blank" rel="noopener noreferrer">Remarkable Results Radio Podcast</a> with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. <a href="https://remarkableresults.biz/" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/</a></li>
<li><a href="https://mattfanslow.captivate.fm/" target="_blank" rel="noopener noreferrer">Diagnosing the Aftermarket A to Z</a> with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. <a href="https://mattfanslow.captivate.fm/" target="_blank" rel="noopener noreferrer">https://mattfanslow.captivate.fm/</a></li>
<li><a href="https://huntdemarest.captivate.fm/" target="_blank" rel="noopener noreferrer">Business by the Numbers</a> with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. <a href="https://huntdemarest.captivate.fm/" target="_blank" rel="noopener noreferrer">https://huntdemarest.captivate.fm/</a></li>
<li><a href="https://autorepairmarketing.captivate.fm/" target="_blank" rel="noopener noreferrer">The Auto Repair Marketing Podcast</a> with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. <a href="https://autorepairmarketing.captivate.fm/" target="_blank" rel="noopener noreferrer">https://autorepairmarketing.captivate.fm/</a></li>
<li><a href="https://chriscotton.captivate.fm/" target="_blank" rel="noopener noreferrer">The Weekly Blitz</a> with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix &#8211; Auto Shop Coaching. <a href="https://chriscotton.captivate.fm/" target="_blank" rel="noopener noreferrer">https://chriscotton.captivate.fm/</a></li>
<li><a href="https://craigoneill.captivate.fm/" target="_blank" rel="noopener noreferrer">Speak Up! Effective Communication</a> with Craig O&#8217;Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. <a href="https://craigoneill.captivate.fm/" target="_blank" rel="noopener noreferrer">https://craigoneill.captivate.fm</a></li>
</ul>
<p><img loading="lazy" decoding="async" class="size-full wp-image-44936 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2025/10/Support-Our-Partners-Filler.png" alt="" width="200" height="50" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://napatracs.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="alignleft wp-image-39887 size-full" src="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a><a href="https://www.todaysclass.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-42692 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay.png 600w, https://remarkableresults.biz/wp-content/uploads/2024/05/Todays-Class-Call-To-Action-Graphic-Website-Overlay-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a><a href="https://www.kukui.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-44782 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2025/09/KUKUI-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" /></a><a href="https://www.pitcrewloyalty.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="size-full wp-image-44783 alignnone" src="https://remarkableresults.biz/wp-content/uploads/2025/09/Pit-Crew-Loyalty-Call-To-Action-Graphic-Website-Overlay.png" alt="" width="600" height="100" /></a></p>
<p><a href="https://automotiverepairpodcastnetwork.com/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="alignleft wp-image-44950" src="https://remarkableresults.biz/wp-content/uploads/2025/10/2025-ARN-Banner-48x36-1.png" alt="" width="491" height="369" /></a></p>
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		<title>Conference Planning Musts! [894]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e894/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 20 Oct 2023 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e894/</guid>

					<description><![CDATA[Travis Troy, owner of Honest Wrenches, discusses the importance of conference planning and attendance for team development. He dives into the process of selecting classes, professionalism at conferences, and the significance of investing in training and planning for the future. 
remarkableresults.biz/e894]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/1cb86af4-b9e9-4662-83f1-ebc5c9d071fc"></iframe></div><div class="text-lg pt-4 text-left prose-lg">
<p>Travis Troy, owner of Honest Wrenches, discusses the importance of conference planning and attendance for team development. He dives into the process of selecting classes, professionalism at conferences, and the significance of investing in training and planning for the future.</p>
<p>Travis Troy, <a href="https://honestwrenches.com/" target="_blank" rel="noopener">Honest Wrenches</a>, Akeny and Des Moines, IA. Listen to Travis’ other episodes <a href="https://remarkableresults.biz/?s=%22travis+troy%22" target="_blank" rel="noopener">HERE</a></p>
</div>
<p>Show Notes</p>
<div class="px-10">
<div class="text-lg pt-4 text-left prose-lg">
<div class="text-lg pt-4 text-left prose-lg">
<ul>
<li><strong><a href="https://youtu.be/2jFqzLQfG2c" target="_blank" rel="noopener">Watch Full Video</a></strong></li>
<li>Conference planning and the value of attending conferences (00:01:58) Discussion on how conferences are planned, who picks the classes, and the importance of conferences for the entire team.</li>
<li>Determining class choices and creating a class structure (00:02:39) Exploring how classes are chosen for technicians, considering individual needs and opportunities, and creating a balanced class structure.</li>
<li>The importance of professionalism at conferences (00:07:34) Emphasizing the importance of maintaining a professional image and behavior at conferences.</li>
<li>The value of service advisor training (00:11:30) Importance of training service advisors for better customer interaction and improved shop performance.</li>
<li>Making a commitment to attend future conferences (00:14:13) Encouragement to plan ahead and register for future conferences, highlighting the variety of training topics available.</li>
<li>The power of networking (00:19:13) Discussion on the importance of networking at conferences and the benefits of connecting with other attendees.</li>
<li>Recruiting at training events (00:20:14) Addressing the issue of recruiting employees from other shops during training events and the negative impact it can have on the industry.</li>
<li>General Service Technician Academy (00:24:43) Announcement of the plans for the second round of the General Service Technician Academy at Vision, and the positive feedback received from the first event.</li>
<li>The value of attending conferences (00:26:21) Discussion on the importance of bringing new people into the industry and supporting their growth.</li>
<li>Encouraging team members to attend training (00:29:02) Suggesting a method of gauging interest in training classes and creating opportunities for team members to express their desire to attend.</li>
</ul>
</div>
</div>
</div>
<p><strong>Thanks to our Partners, AAPEX and NAPA TRACS</strong></p>
<p>Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 &#8211; Nov 2, 2023, <a href="https://www.aapexshow.com/" target="_blank" rel="noopener">AAPEX</a> &#8211; Now more than ever. And don’t miss the next free AAPEX webinar. Register now at <a href="http://AAPEXSHOW.COM/WEBINAR" target="_blank" rel="noopener">http://AAPEXSHOW.COM/WEBINAR</a></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a class="c-link" href="http://napatracs.com/" target="_blank" rel="noopener noreferrer" data-stringify-link="http://NAPATRACS.com" data-sk="tooltip_parent" data-remove-tab-index="true">http://napatracs.com/</a></p>
<p><strong>Connect with the Podcast:</strong></p>
<p>-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/</p>
<p>-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/</p>
<p>-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/</p>
<p>-Follow on Twitter: https://twitter.com/RResultsBiz</p>
<p>-Visit the Website: https://remarkableresults.biz/</p>
<p>-Join our Insider List: <a href="https://remarkableresults.biz/insider" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/insider</a></p>
<p>-All books mentioned on our podcasts: <a href="https://remarkableresults.biz/books" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/books</a></p>
<p>-Our Classroom page for personal or team learning: <a href="https://remarkableresults.biz/classroom" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/classroom</a></p>
<p>-Buy Me a Coffee: <a href="https://www.buymeacoffee.com/carm" target="_blank" rel="nofollow noopener">https://www.buymeacoffee.com/carm</a></p>
<p>-The Aftermarket Radio Network: <a href="https://aftermarketradionetwork.com/" target="_blank" rel="nofollow noopener">https://aftermarketradionetwork.com</a></p>
<p>-Special episode collections: <a href="https://remarkableresults.biz/collections" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/collections</a></p>
<p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2022/11/AAPEX-Call-To-Action-Graphic-v4.png" width="600" height="100" /></p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-39887 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://aftermarketradionetwork.com" target="_blank" rel="noopener"><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1.png" width="1200" height="350" /></a></p>
]]></content:encoded>
					
		
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		<item>
		<title>First Ever General Service Technician Academy at Vision KC [RR 832]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e832/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 17 Mar 2023 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e832</guid>

					<description><![CDATA[Recorded Live at Vision 2023, Al Wright and Travis Troy discuss the benefits of joining MWACA's S.O.S. (Shop Owner's Support) Group. When we can support and learn from other shop owners, we continue Advancing the Aftermarket and raising the bar for the industry. Travis also gives us an overview of Vision's newest class for general service technicians. 
remarkableresults.biz/e832]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/f34f6702-1ef6-4ac1-9017-1ad698736cce"></iframe></div><p>Recorded Live at Vision 2023, Al Wright and Travis Troy discuss the benefits of joining MWACA&#8217;s S.O.S. (Shop Owner&#8217;s Support) Group. When we can support and learn from other shop owners, we continue Advancing the Aftermarket and raising the bar for the industry. Travis also gives us an overview of Vision&#8217;s newest class for general service technicians.</p>
<p style="line-height: 16.5pt">Al Wright, <a href="https://johnsautomotiveservice.com/" target="_blank" rel="noopener">John’s Automotive</a>, Cedar Rapids, IA. Al’s previous episodes <a href="https://remarkableresults.biz/?s=%22al+wright%22" target="_blank" rel="noopener">HERE</a></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Travis Troy, <a href="https://honestwrenches.com/" target="_blank" rel="noopener">Honest Wrenches</a>, Akeny and Des Moines, IA. Listen to Travis’ other episodes <a href="https://remarkableresults.biz/?s=%22travis+troy%22" target="_blank" rel="noopener">HERE</a></span></p>
<p>Show Notes</p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Travis Troy- 21 team members attending Vision 2023</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">MWACA SOS Shop Owner’s Support- What is an S.O.S. Group? Think of it as your advisory board. Our S.O.S. Groups consist of no more than 10 shops that meet on a monthly basis. Meetings are similar to “twenty groups” without the intense financial focus or expensive monthly commitment. Groups meet monthly at a participating shop to discuss relevant issues, set and review goals, and evaluate the hosting shop.   </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Be vulnerable, and be transparent, not as a business owner but as a friend. We are not each other’s competition. </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Learning from others, raising the bar for the Automotive industry </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">FTI- failure to implement, the number one failure for shop owners. Debrief after the SOS meeting with a list of items to work on and change. </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Elevate before you grow.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">GSTA General Service Technician Academy &#8211; 2-day course. This program benefits the technician and the shop with increased efficiency, knowledge, and safety, as well as cost-savings by helping prevent beginning mistakes. Certifications will come from Tire Industry Association (TIA), Automotive Lift Institute (ALI), and Mobile Air Conditioning Society (MACS). </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">GTSA will cover- Tire Safety – hands-on mounting and dismounting, repair procedures and balancing, Tire pressure monitoring basics, Lift safety – Including Information access for proper lift placement, OSHA and shop safety training, Alignment basics, Intro to Air Conditioning, Electricity Fundamentals, Introduction to Digital Vehicle Inspections &#8211; a systematic approach to test drives, inspections, photos and videos and the benefits to the tech and to the shop of performing the DVI.</span></li>
<li><a href="https://remarkableresults.biz/remarkable-results-radio-podcast/a316/" target="_blank" rel="noopener">Surviving a Health Scare [THA 316]</a></li>
</ul>
<p>Thanks to our Partners, AAPEX and NAPA TRACS.</p>
<p>Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 &#8211; Nov 2, 2023, <a href="https://www.aapexshow.com/" target="_blank" rel="noopener">AAPEX</a> &#8211; Now more than ever. And don’t miss the next free AAPEX webinar. Register now at <a href="http://AAPEXSHOW.COM/WEBINAR" target="_blank" rel="noopener">AAPEXSHOW.COM</a></p>
<p>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a class="c-link" href="http://napatracs.com/" target="_blank" rel="noopener noreferrer" data-stringify-link="http://NAPATRACS.com" data-sk="tooltip_parent" data-remove-tab-index="true">NAPATRACS.com</a></p>
<p>Connect with the Podcast:</p>
<p>-Join our Insider List: <a href="https://remarkableresults.biz/insider" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/insider</a><br />
-All books mentioned on our podcasts: <a href="https://remarkableresults.biz/books" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/books</a><br />
-Our Classroom page for personal or team learning: <a href="https://remarkableresults.biz/classroom" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/classroom</a><br />
-Buy Me a Coffee: <a href="https://www.buymeacoffee.com/carm" target="_blank" rel="nofollow noopener">https://www.buymeacoffee.com/carm</a><br />
-The Aftermarket Radio Network: <a href="https://aftermarketradionetwork.com/" target="_blank" rel="nofollow noopener">https://aftermarketradionetwork.com</a><br />
-Special episode collections: <a href="https://remarkableresults.biz/collections" target="_blank" rel="nofollow noopener">https://remarkableresults.biz/collections</a></p>
<p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2022/11/AAPEX-Call-To-Action-Graphic-v4.png" width="600" height="100" /></p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-39887 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1.png 600w, https://remarkableresults.biz/wp-content/uploads/2023/01/NAPA-TRACS-Call-To-Action-Graphic-1-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><a href="https://aftermarketradionetwork.com" target="_blank" rel="noopener"><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1.png" width="1200" height="350" /></a></p>
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]]></content:encoded>
					
		
		<enclosure url="https://podcasts.captivate.fm/media/a2b81f5b-e2ba-477f-bb30-7ee546e64e75/RR-832-travis-troy-al-wright-vision-2023.mp3" length="52121035" type="audio/mpeg" />

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		<title>How Partnerships Work [RR 766]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e766/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 29 Jul 2022 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e764</guid>

					<description><![CDATA[What does it take to build and maintain a long-term and successful business partnership? Why do so many fail? I'm with Travis Troy and Josh Mullins from Honest Wrenches, and they are debunking the misconception that partnerships in business don’t work. Spoiler alert, just like a marriage, it takes hard work and clear communication with aligned values.  
remarkableresults.biz/e766]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/7b2b40c9-3f15-461a-983e-88dd5e39cc98"></iframe></div><p><span style="font-weight: 400">What does it take to build and maintain a long-term and successful business partnership? Why do so many fail? I&#8217;m with Travis Troy and Josh Mullins from Honest Wrenches, and they are debunking the misconception that partnerships in business don’t work. Spoiler alert, just like a marriage, it takes hard work and clear communication with aligned values.  </span></p>
<p style="line-height: 16.5pt">Travis Troy, Josh Mullins, <a href="https://honestwrenches.com/" target="_blank" rel="noopener">Honest Wrenches</a>, Akeny and Des Moines, IA. Listen to Travis’ other episodes <a href="https://remarkableresults.biz/?s=%22travis+troy%22" target="_blank" rel="noopener">HERE</a></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Key Talking Points</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Thinking of opening a second location? If you&#8217;re going to do it, just do it; you&#8217;ll figure it out along the way</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Biggest learning curve- you’re already spread thin because you’re afraid of letting things go, but you must. Letting go will challenge you and bring you success. Empower your team.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Trust the process that is built</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Working together- 2 way street, stay in your lanes with the flexibility to help each other when needed and asked. Constant ‘check-ins’ and communication together. You have to be aligned together. Know the capabilities and roles of your partner and understand the boundaries without overstepping each other </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Making mistakes- it happens; move on without making each other feel guilty about the wrong decision. Empower each other to use blameless problem-solving.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Travis and Josh are in CEO and COO group along with other networking groups</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">“People buy from people”</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">10 year age gap- it’s not about the age gap, you can’t compare workloads, you need defined roles. Don’t create animosity and if it starts building you stop and talk it through. </span></li>
<li>Grow with the right people- don&#8217;t force yourself to grow and risk diminishing the culture.</li>
<li>Know your purpose, your wants, and your desires</li>
</ul>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Connect with the Podcast:</span></p>
<p><span style="font-size: 12pt;color: #333333"><a href="https://aftermarketradionetwork.com/"><span style="color: #0000ff"><strong>Aftermarket Radio Network</strong></span></a></span></p>
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<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://remarkableresults.biz/books/"><span style="color: #0000ff">Important Books</span></a></strong></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Check out today&#8217;s partners:</span></p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-37228 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3.png 600w, https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p style="line-height: 16.5pt">Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, <a href="https://www.aapexshow.com/" target="_blank" rel="noopener">AAPEX</a> &#8211; Now more than ever. And don’t miss the next free AAPEX webinar. Register now at <a href="http://AAPEXSHOW.COM/WEBINAR">AAPEXSHOW.COM/WEBINAR</a>.</p>
<p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2020/01/Shop-Ware-Call-To-Action-Graphic-v3.png" width="600" height="100" /></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">More Time. More Profit. Transform your shop at <a href="https://getshopware.com/carm" target="_blank" rel="noopener">getshopware.com/carm</a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://aftermarketradionetwork.com" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="aligncenter wp-image-38925 size-full" src="https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1.png" alt="" width="1200" height="350" srcset="https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1.png 1200w, https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1-300x88.png 300w, https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1-768x224.png 768w" sizes="(max-width: 1200px) 100vw, 1200px" /></a><br />
</span></p>
<p><a href="https://remarkableresultsradiopodcast.captivate.fm/listen"><img loading="lazy" decoding="async" class="wp-image-37215 aligncenter" src="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340.png" alt="" width="601" height="198" srcset="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340.png 1141w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-300x99.png 300w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-768x253.png 768w" sizes="(max-width: 601px) 100vw, 601px" /></a></p>
]]></content:encoded>
					
		
		<enclosure url="https://podcasts.captivate.fm/media/a8a4dce7-83f4-4e90-b36e-b8c2f024cd83/RR-20766-20honest-20wrenches.mp3" length="37241769" type="audio/mpeg" />

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		<title>Brought His 14 Team Members to Vision – Travis Troy [RR 726]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e726/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 11 Mar 2022 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e724</guid>

					<description><![CDATA[I asked Travis Troy, point-blank, what did it cost him to take his entire team to Vision this year. I talked to so many shop owners at Vision KC 2022 that closed their shops to take their entire team for some of the best training and networking both Technician, Service and Management. I stopped counting at 30 the number of shop owners who closed their shops there had to be 100 or more based on my simple survey results. Some strategies were to uplift and cross training their people into leadership roles by selecting that type of training. Travis and his partner Josh know they’ll get a huge return on their training investment. The message: get out of your comfort zone.

remarkableresults.biz/e726]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/8008ff5d-a9da-42c1-b32e-50d74028890e"></iframe></div><p><span style="font-weight: 400">I asked Travis Troy, point-blank, what did it cost him to take his entire team to Vision this year. </span><span style="font-weight: 400">I talked to so many shop owners at Vision KC 2022 that closed their shops to take their entire team for some of the best training and networking both Technician, Service and Management. </span><span style="font-weight: 400">I stopped counting at 30 the number of shop owners who closed their shops there had to be 100 or more based on my simple survey results. Some strategies were to uplift and cross training their people into leadership roles by selecting that type of training. </span><span style="font-weight: 400">Travis and his partner Josh know they’ll get a huge return on their training investment. The message: get out of your comfort zone.</span></p>
<p style="line-height: 16.5pt">Travis Troy, <a href="https://honestwrenches.com/" target="_blank" rel="noopener">Honest Wrenches</a>, Akeny and Des Moines, IA. Listen to Travis&#8217; other episodes <a href="https://remarkableresults.biz/?s=%22travis+troy%22" target="_blank" rel="noopener">HERE</a></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong>Key Talking Points</strong></span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">30 years old, opened in 2011 with a partner,  2 locations</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Under 2 hours, over 150 registration 1st morning </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">“Little Engine that Could” power, will, and passion working in 2 car garage to the opening 1st location with 1 lift with no service advisor (used a Bluetooth headset and notepad in shirt). The second location is 13 miles away as a lease, previously evicted shop- 8 bay shop that was left a mess. Took 3 months to clean out and update. Took time to build but kept patience. </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Capacity to want to grow and be better than the previous day- you’ll always face challenges, start every day fresh</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Met partner Josh in automotive electrical class in college- started working together on weekends repairing cars, the city shut them down. Travis worked 18 hour days for 6 years straight.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Introduced to Vision by Tim Davidson- Tim came to shop with BG sales rep. Has been to Vision every year since. </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Closes shop to come to Vision- don’t look at it from a money aspect, you can’t afford not to come. Shop owners come back to shop invigorated and refreshed, but what about your team? It’s time to have the whole shop on board and set up for the rest of the year.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Average $20,000 investment to bring the whole team of 14 total including Travis and Josh. </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Holding everyone accountable as 2-way street</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Breaking and rebuilding process constantly- continue to grow, never be afraid to try</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Advice- stay humble, tomorrow isn&#8217;t guaranteed, stay humble, have defined roles, never compare yourself to others because you’ll never be equal. Get involved in an association AND coaching company. Succession plan preparation.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Started business not just for them (Travis and Josh) but for their families and their client’s families </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Tale of Two Cities- located on the property of 2 cities, google sets their address depending on where the customer is located. They are able to capitalize on 2 cities at once. </span></li>
</ul>
<p style="line-height: 16.5pt"><strong><span style="font-size: 12pt;color: #333333">Connect with the Podcast:</span></strong></p>
<p><span style="font-size: 12pt;color: #333333"><a href="https://aftermarketradionetwork.com/"><span style="color: #0000ff"><strong>Aftermarket Radio Network</strong></span></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="http://youtube.com/carmcapriotto"><span style="color: #0000ff"><strong>Subscribe on YouTube</strong></span></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://remarkableresults.biz/episodes"><strong><span style="color: #0000ff">Visit us on the Web</span></strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://www.facebook.com/RemarkableResultsPodcast"><strong><span style="color: #0000ff">Follow on Facebook</span></strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><span style="color: #0000ff"><strong><a href="https://remarkableresults.biz/insider/">Become an Insider</a></strong></span></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://www.buymeacoffee.com/carm" target="_blank" rel="noopener">Buy me a coffee</a></strong></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://remarkableresults.biz/books/"><span style="color: #0000ff">Important Books</span></a></strong></span></p>
<p style="line-height: 16.5pt"><strong><span style="font-size: 12pt;color: #333333">Check out today&#8217;s partners:</span></strong></p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-37228 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3.png 600w, https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p style="line-height: 16.5pt">Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX &#8211; Now more than ever.</p>
<p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2020/01/Shop-Ware-Call-To-Action-Graphic-v3.png" width="600" height="100" /></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">More Time. More Profit. Transform your shop at <a href="https://getshopware.com/carm" target="_blank" rel="noopener">getshopware.com/carm</a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="http://aftermarketradionetwork.com" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-38145" src="https://remarkableresults.biz/wp-content/uploads/2022/02/ARN-Website-Banner-1200x400-1.png" alt="" width="1200" height="400" srcset="https://remarkableresults.biz/wp-content/uploads/2022/02/ARN-Website-Banner-1200x400-1.png 1200w, https://remarkableresults.biz/wp-content/uploads/2022/02/ARN-Website-Banner-1200x400-1-300x100.png 300w, https://remarkableresults.biz/wp-content/uploads/2022/02/ARN-Website-Banner-1200x400-1-768x256.png 768w" sizes="(max-width: 1200px) 100vw, 1200px" /></a><br />
</span></p>
<p><a href="https://remarkableresultsradiopodcast.captivate.fm/listen"><img loading="lazy" decoding="async" class="wp-image-37215 aligncenter" src="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340.png" alt="" width="601" height="198" srcset="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340.png 1141w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-300x99.png 300w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-768x253.png 768w" sizes="(max-width: 601px) 100vw, 601px" /></a></p>
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		<title>What Is Your Word Of The Year? [AW 087]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/aw087/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Sat, 08 Jan 2022 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/aw086</guid>

					<description><![CDATA[What Is Your Word Of The Year? [AW 087]

Guest host and shop tour with Travis Troy, Honest Wrenches, Des Moines, IA. Travis Troy's word of the year is "execute." Goals are just ideas if you don't have an execution plan with deadlines. 

remarkableresults.biz/aw087]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/96028630-1637-4bf8-87fa-081bb741552f"></iframe></div><p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-17192" src="https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2.png" alt="" width="595" height="90" srcset="https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2.png 595w, https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2-300x45.png 300w" sizes="(max-width: 595px) 100vw, 595px" /></p>
<p><iframe loading="lazy" title="Aftermarket Weekly 087" width="500" height="281" src="https://www.youtube.com/embed/fZZO8Gk6kec?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p style="line-height: 16.5pt"><strong><span style="font-size: 12pt;color: #333333">Key Talking Points</span></strong></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Word of the year: Execute </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Doubled size in 2021 with employees and a second location</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Goals- what is your execution plan with deadlines? </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Task lists</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Keep both locations on the same page- bring both stores together for a meeting, unifying </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Be involved in associations</span></li>
</ul>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Connect with the show:</span></p>
<p><span style="font-size: 12pt;color: #333333"><a href="https://aftermarketradionetwork.com/"><strong>Aftermarket Radio Network</strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="http://youtube.com/carmcapriotto"><strong>Subscribe on YouTube</strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://remarkableresults.biz/episodes"><strong>Visit us on the Web</strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://www.facebook.com/RemarkableResultsPodcast"><strong>Follow on Facebook</strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://remarkableresults.biz/insider/">Become an Insider</a></strong></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://www.buymeacoffee.com/carm" target="_blank" rel="noopener">Buy me a coffee</a></strong></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://remarkableresults.biz/books/">Important Books</a></strong></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Check out today&#8217;s partner:</span></p>
<p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2021/01/Dorman-Call-To-Action-Graphic-for-Website.png" width="600" height="100" /></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at<a href="http://www.dormanproducts.com/Tour" target="_blank" rel="noopener"> www.DormanProducts.com/Tour</a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong>Travis Troy, Owner, Honest Wrenches, Des Moines, IA with Josh Mullins.</strong> Travis and Josh met while in college together, and after hearing about the bad experiences of others working within the automotive industry, they decided they wanted to open their own business. With the goal of providing customers with quality service and 100% honesty, Travis and Josh opened the shop in 2011. Since then, Honest Wrenches have continued to provide quality automotive repair to customers and their families in Des Moines and the surrounding communities.  Listen to Travis&#8217; Previous Episodes <a href="https://remarkableresults.biz/?s=%22Travis+Troy%22" target="_blank" rel="noopener"><span style="color: #0000ff"><strong>HERE</strong></span></a></span></p>
<p>&nbsp;</p>
<p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-37556" src="https://remarkableresults.biz/wp-content/uploads/2021/12/Website-ARN-Side-Bar.png" alt="" width="1200" height="400" srcset="https://remarkableresults.biz/wp-content/uploads/2021/12/Website-ARN-Side-Bar.png 1200w, https://remarkableresults.biz/wp-content/uploads/2021/12/Website-ARN-Side-Bar-300x100.png 300w, https://remarkableresults.biz/wp-content/uploads/2021/12/Website-ARN-Side-Bar-768x256.png 768w" sizes="(max-width: 1200px) 100vw, 1200px" /></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://remarkableresultsradiopodcast.captivate.fm/listen"><img loading="lazy" decoding="async" class="wp-image-37237 aligncenter" src="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-2.png" alt="" width="652" height="215" srcset="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-2.png 1141w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-2-300x99.png 300w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-2-768x253.png 768w" sizes="(max-width: 652px) 100vw, 652px" /></a></span></p>
]]></content:encoded>
					
		
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		<title>Vision KC 2022 – 30th Anniversary – Prepare to Go [CC 099]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/cc099/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Mon, 22 Nov 2021 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/cc099</guid>

					<description><![CDATA[Vision KC 2022 – Prepare to Go to the 30th-anniversary event

New classes are available. We listen to the why, what, who, when, and where of Vision 2022.  My guests set up all the reasons to attend and they share some stories with you and important new things to look forward to next year. Some information in this podcast is time-sensitive that you will want to react to before 2021 ends.]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/a218bf4f-8557-4879-85f0-452b4e8f6823"></iframe></div><p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-17192" src="https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2.png" alt="" width="595" height="90" srcset="https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2.png 595w, https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2-300x45.png 300w" sizes="(max-width: 595px) 100vw, 595px" /></p>
<p><iframe loading="lazy" title="Ready for Vision 2022? Listen to Vision Experts - Get a First Look!" width="500" height="281" src="https://www.youtube.com/embed/wyXvupEBXnQ?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p><strong>Vision KC 2022 &#8211; 30th Anniversary &#8211; Prepare to Go</strong></p>
<ul>
<li>30 year anniversary</li>
</ul>
<ul>
<li>New classes available</li>
</ul>
<ul>
<li><span style="font-weight: 400">Auto Care Alliance reception this year on Thursday night</span></li>
</ul>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Members who join MWACA receive $25 off every weekend and power-pass registration now through December 31. Cost is only $275 a year.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Shutting down the shop and bringing the entire team.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Something for everyone on the schedule. Any input on technology and the use of tablets. Planning ahead makes it feasible. </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow the team to pick their classes and review together with the owner, and collaborate with the foreman. Sending the whole shop allows you to divide and conquer more classes and grow together. Test out diagnostic tools ahead of purchasing. Look through the entire vendor list so you have a plan. </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Bring Tablet or laptop- tablets are also available $140 for purchase, also notebooks will be handed out</span></li>
<li><span style="font-weight: 400">The schedule is still changing with some new additions. They will come online once finalized and attendees who have already registered will receive an email with the new classes. Attendees can log back in and make any adjustments to their classes. They can do this until late February when changes will be cut off so that we can make final preparations for the event. We are also going digital this year with handouts</span></li>
<li><span style="font-weight: 400"> Exhibitors have dedicated time with attendees.</span></li>
<li><span style="font-weight: 400">Shutting down the shop and bringing the entire team. Something for everyone on the schedule. Any input on technology and the use of tablets. Awards dinner and Comedy Night</span></li>
</ul>
<p>&nbsp;</p>
<p><strong>The Panel:</strong></p>
<ul>
<li>Sheri Hamilton, Executive Directer of MWACA &#8211; Midwest Auto Care Alliance</li>
</ul>
<ul>
<li>Jerry Holcom, S &amp; S Service, Kansas City, MO and Co-Founder of Vision and this year Co-chairman and Past President of MWACA</li>
</ul>
<ul>
<li>Tim Davison,  AMAM, Chumbley’s Auto Care in Indianola, IA current MWACA President</li>
</ul>
<ul>
<li>Travis Troy, Honest Wrenches Automotive Repair, Des Monies, IA, MWACA Secretary</li>
</ul>
<ul>
<li style="font-weight: 400">Scott Shotton, Mobile Diagnostician, Trainer for the Drivability Guys, Magazine Articles, Scott currently maintains 32 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more</li>
</ul>
<ul>
<li>Mike DelaCruz, Vice President of Sales at Elite Worldwide</li>
</ul>
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		<title>The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/a169/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Thu, 30 Apr 2020 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/?post_type=captivate_podcast&#038;p=31695</guid>

					<description><![CDATA[Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing,&#8230;]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/90cf89d5-3c40-4db2-92c7-3b9388cf6c1f"></iframe></div><p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2.png" height="90" width="595"></p>
<p><iframe loading="lazy" title="Town Hall Academy  169 Your Accountant Relationship   Beyond the Numbers" width="500" height="281" src="https://www.youtube.com/embed/xvnvoc4yZ60?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p><strong>Hunt Demarest, </strong>CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars.</p>
<p><strong>Travis Troy,</strong> Honest Wrenches, DesMoines, IA. Travis, 29 years young, graduated From DMACC Ankeny, IA Automotive Technology Program in 2012, Received my Accredited Automotive Manager in 2019 and will be completing the 4 Year ATI program this fall. Opened Honest Wrenches Automotive Repair in May of 2011 started while still in college and renting a storage 500sqft storage unit. We since moved to a 2800sqft unit, and just completed our 2800sqft expansion for a total of 5600sqft. He employs a total of 9 Employees. </p>
<p><strong>Mike Leeches </strong>Quality Motors, Laguna Niguel, CA&nbsp;(leaches)</p>
<p><strong>Key Talking Points:</strong></p>
<ul>
<li>Travis is leaning on his accountant during these times</li>
<li>Ask them the tough questions</li>
<li>These unprecedented times has proven the strategy of having a CPA firm working with you that goes beyond the numbers</li>
<li>In the case of the firm Parr-Melis, who have hundreds of automotive shop owner clients, they can help you compare yourself to others within our industry</li>
<li>You accountant can help you plan for your future by keeping an eye of your cash and debt position</li>
<li>Both Travis and Mike have a business coach and they credit both for making their business the success it is today</li>
<li>Travis is a zero debt person, yet he knows there is good debt, but his recent expansion was paid for with cash</li>
<li class="ql-indent-1">Putting money away weekly is a great disciplineMake it automatic</li>
<li class="ql-indent-1">Moving to a new accounting firm is a difficult thing to do especially if you have a long term relationship.Evaluate if you are getting your money’s worth</li>
<li class="ql-indent-1">You get another set of eyes</li>
<li class="ql-indent-1">Strategic planning</li>
<li class="ql-indent-1">Anyone can do a tax return</li>
<li class="ql-indent-1">Heavily on the education element of financial statements</li>
<li>Accounts can also learn from you</li>
<li class="ql-indent-1">Have your numbers compared to others in the industry. You need benchmarks to understand your performanceBenchmarks are a guide. You need a budget based on unique situations at your business and your marketplace</li>
<li class="ql-indent-1">Your numbers must be matched to your goals</li>
<li class="ql-indent-1">The tendency to always look at the P or L and review your ‘net profit’ line.Critical information in the P or L (Profit or Loss) Statment</li>
<li class="ql-indent-1">The Balance Sheet also needs to be understoodYour cash position, your receivables, your debt, accruals</li>
<li class="ql-indent-1">Your accountant should drive your discipline to get your numbers in each month.You should see your financial statements at a steady time each month</li>
<li class="ql-indent-1">This is historical data, a snapshot, and you if you need to fix something the later you get your results the longer you don’t get a chance to correct or discover a problem</li>
<li>Moving into the ‘new normal’ you need good financial data</li>
<li class="ql-indent-1">Onboarding to a new accounting firmSwitching to a new accountant is like switching to a new SMS (Shop Management System)You are too comfortable</li>
<li class="ql-indent-1">You need to ask yourself what do you want from a new accountant</li>
<li class="ql-indent-1">You need a good foundation to start with by your accountant understanding what you currently have</li>
<li class="ql-indent-1">Gather all the proper information</li>
<li class="ql-indent-1">Training on understanding your current system in-depth, such as Quickbooks</li>
</ul>
<p><strong>Resources:</strong></p>
<ul>
<li>A special thanks to <strong>Hunt Demarest, Travis Troy,</strong> and <strong>Mike Leeches</strong></li>
<li> <strong>&nbsp;</strong>for their contribution to the aftermarket.</li>
<li>Books Page&nbsp;<a href="https://my.captivate.fm/books/" target="_blank" rel="noopener"><strong>HERE</strong></a></li>
<li>Listen to all&nbsp;<a href="https://remarkableresults.biz/remarkable-results-radio-podcast/" target="_blank" rel="noopener">Remarkable Results Radio</a>,&nbsp;<a href="https://remarkableresults.biz/for-the-record/" target="_blank" rel="noopener">For The Record</a>&nbsp;and&nbsp;<a href="https://remarkableresults.biz/town-hall-academy/" target="_blank" rel="noopener">Town Hall Academy</a>&nbsp;episodes.</li>
</ul>
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