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	<title>You searched for Vin Waterhouse - Remarkable Results Radio</title>
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		<title>Be The Hero When Your Customer Is At Their Most Vulnerable – John DiJulius [RR 807]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e807/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Tue, 20 Dec 2022 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e805</guid>

					<description><![CDATA[Live from the 2022 Transformer's Summit, keynote speaker John DiJulius categorizes the automotive industry as a 'grudge buy' for customers when they are at their most vulnerable. How is this an opportunity for your business to be the 'hero?' How do you make price irrelevant?
remarkableresults.biz/e807]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/89879e62-3805-4c9c-aa54-fd91d4803cad"></iframe></div><p>Live from the 2022 Transformer&#8217;s Summit, keynote speaker John DiJulius categorizes the automotive industry as a &#8216;grudge buy&#8217; for customers when they are at their most vulnerable. How is this an opportunity for your business to be the &#8216;hero?&#8217; How do you make price irrelevant?</p>
<p>John DIJulius, John Robert’s Spa,<a href="https://thedijuliusgroup.com/" target="_blank" rel="noopener"> The DiJulius Group</a>. John&#8217;s had the privilege of working with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch &amp; Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more. Listen to John&#8217;s previous episodes <a href="https://remarkableresults.biz/remarkable-results-radio-podcast/e559/" target="_blank" rel="noopener">HERE</a></p>
<p><a href="https://www.youtube.com/watch?v=G2_5f7NurN0&amp;t=1183s" target="_blank" rel="noopener"><span style="color: #0000ff"><b>Watch Full Video Episode Here</b></span></a></p>
<p>Show Notes</p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Drove for UPS- his wife was a hairdresser, and they opened a salon. John started getting involved in the business.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">“We aren’t going to be the best salon, we will be the best experience of your day.”</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Chambers of commerce businesses started asking John for business consulting. </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">20 years ago John’s first book came out and took him to the next level</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Business and Artistry Pengeleum  </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Making price irrelevant- based on the experience your brand consistently delivers, your customers shouldn&#8217;t have an idea what your competitors charge because they aren’t window shoppers.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Who is more expensive? Why are they? </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">“We do $10 haircuts” vs “We fix $10 haircuts.”</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Give the experience before you charge for it and justify it -“What does a $1,000 haircut look like? What is that greeting like? How is the massage during shampoo? What does a $1,000,000 keynote speech look and sound like?” </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Grudge buy and losing time- automotive repairs. When you can come to the rescue when a customer is at their most vulnerable, there is an emotional connection and memory made.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customers asking about price- opportunity</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">The biggest cause of anxiety is uncertainty- no update update for customers  </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Level 1 through 10 hairdressers based on expertise </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">“Discounting is the tax you pay for being average.”</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Things that make a brand something customers can’t live without- the quality of work, consistency, employee evangelism (educate vs sell), how do you make me feel,</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Capitalize the ‘C’ in Customer to show the emphasis in your policies and procedures </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Building relationships with FORD- family, occupation, recreation, dreams</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Disney- know your role and be ‘on’ when you’re on, leave your problems at the door</span></li>
<li><a href="https://amzn.to/3PMxuQM" target="_blank" rel="noopener">The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World- John DiJulius</a></li>
<li><a href="https://amzn.to/3HUIfyS" target="_blank" rel="noopener">The Relationship Economy: Building Stronger Customer Connections in the Digital Age &#8211; John DiJulius</a></li>
</ul>
<p>Connect with the Podcast:</p>
<p><strong><a href="https://aftermarketradionetwork.com/" target="_blank" rel="noopener">Aftermarket Radio Network</a></strong></p>
<p><a href="http://youtube.com/carmcapriotto"><strong>Subscribe on YouTube</strong></a></p>
<p><a href="https://remarkableresults.biz/episodes"><strong>Visit us on the Web</strong></a></p>
<p><a href="https://www.facebook.com/RemarkableResultsPodcast"><strong>Follow on Facebook</strong></a></p>
<p><strong><a href="https://remarkableresults.biz/insider/">Become an Insider</a></strong></p>
<p><strong><a href="https://www.buymeacoffee.com/carm" target="_blank" rel="noopener">Buy me a coffee</a></strong></p>
<p><strong><a href="https://remarkableresults.biz/books/">Important Books</a></strong></p>
<p>Check out today&#8217;s partner:</p>
<p><img fetchpriority="high" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2020/01/NAPA-Call-to-Action-Graphic-v3.png" width="600" height="100" /></p>
<p><span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.nnLearn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.&quot;}" data-sheets-userformat="{&quot;2&quot;:14653,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}">Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting <a href="http://www.NAPAAutoCare.com">www.NAPAAutoCare.com</a></span></p>
<div></div>
<div><a href="https://aftermarketradionetwork.com" target="_blank" rel="noopener"><img decoding="async" class="aligncenter wp-image-38925 size-full" src="https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1.png" alt="" width="1200" height="350" srcset="https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1.png 1200w, https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1-300x88.png 300w, https://remarkableresults.biz/wp-content/uploads/2022/07/ARN-Website-Banner-July-2022-1200x400-1-768x224.png 768w" sizes="(max-width: 1200px) 100vw, 1200px" /></a></div>
<div></div>
<p><a href="https://remarkableresultsradiopodcast.captivate.fm/listen" target="_blank" rel="noopener"><img decoding="async" class="wp-image-37215 aligncenter" src="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340.png" alt="" width="643" height="212" srcset="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340.png 1141w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-300x99.png 300w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-768x253.png 768w" sizes="(max-width: 643px) 100vw, 643px" /></a></p>
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			</item>
		<item>
		<title>Industry Leaders Update Right to Repair Act &#038; Discuss AAPEX 2021 [RR 698]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e698/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 03 Dec 2021 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/right-to-repair-act-update-rr-698</guid>

					<description><![CDATA[Industry Leaders Update Right to Repair Act &#38; Discuss AAPEX 2021 [RR 698]

AAPEX 2021 went off without a hitch, despite the constant changes in regulations and mandates as it related to COVID. I was there and now get a behind-the-scenes glimpse of what it took to successfully launch AAPEX,  plus, an important update on the Right to Repair Act and the future of our industry. Serious stuff here. While you’re listening to this episode take out your phone, go to repairact.com and be an active voice. It’s time to tell Congress you support the Right to Repair Act! If you earn your living in the independent aftermarket you need to get behind this.

remarkableresults.biz/e698]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/13e65c0b-9635-4ebc-860c-ff6a0f50b905"></iframe></div><p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong>Key Talking Points</strong></span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Joe’s Garage AAPEX 2021- a playground for the automotive industry with lifts and hands-on engagement </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Right to repair- allows for the bidirectional access of data for vehicles in a standardized format. Get the diagnostic information from the vehicle. Lawsuit ensued. A federal bill will push the automotive Right to Repair. It’s not the independent vs dealership, it’s about equal competition and allowing the consumer to choose</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Subaru- disabling Starlink system which is now evidence</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Automakers have 270 lobbyists, the automotive aftermarket has  9</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Changing driving habits but the miles driven is still increasing- more dependence on the vehicle, automobility </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">EV growth- 280 million vehicles in operation, it will take time to shift, EV’s still require repairs</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Ecommerce- expectations have increased, data and business technology has leveled up and activated the industry to improve</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Don’t be afraid of the future</span></li>
<li style="font-weight: 400"><strong><a href="http://Repairact.com" target="_blank" rel="noopener">Repairact.com</a> allows your signed petition sent to your local representative </strong></li>
</ul>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Connect with the show:</span></p>
<p><span style="font-size: 12pt;color: #333333"><a href="https://aftermarketradionetwork.com/"><span style="color: #0000ff"><strong>Aftermarket Radio Network</strong></span></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="http://youtube.com/carmcapriotto"><span style="color: #0000ff"><strong>Subscribe on YouTube</strong></span></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://remarkableresults.biz/episodes"><strong><span style="color: #0000ff">Visit us on the Web</span></strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://www.facebook.com/RemarkableResultsPodcast"><strong><span style="color: #0000ff">Follow on Facebook</span></strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><span style="color: #0000ff"><strong><a href="https://remarkableresults.biz/insider/">Become an Insider</a></strong></span></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://www.buymeacoffee.com/carm" target="_blank" rel="noopener">Buy me a coffee</a></strong></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://remarkableresults.biz/books/"><span style="color: #0000ff">Important Books</span></a></strong></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Check out today&#8217;s partners:</span></p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-37228 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3.png 600w, https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p style="line-height: 16.5pt">This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX &#8211; Now more than ever.</p>
<p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2020/01/Shop-Ware-Call-To-Action-Graphic-v3.png" width="600" height="100" /></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at <a href="https://getshopware.com/carm" target="_blank" rel="noopener">getshopware.com/carm</a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong>The Panel</strong></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong>Bill Hanvey</strong>, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner. Bill leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill’s other episodes <a href="https://remarkableresults.biz/?s=Bill+Hanvey" target="_blank" rel="noopener noreferrer"><strong>HERE</strong></a>.</span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><b>Paul McCarthy, </b>AASA President.Paul has over 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes <a href="https://remarkableresults.biz/?s=paul+mccarthy" target="_blank" rel="noopener">HERE</a>.</span></p>
<p><a href="http://aftermarketradionetwork.com"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-37235" src="https://remarkableresults.biz/wp-content/uploads/2021/10/ARN-Logo-Wide-Blue-600px.png" alt="" width="600" height="167" srcset="https://remarkableresults.biz/wp-content/uploads/2021/10/ARN-Logo-Wide-Blue-600px.png 600w, https://remarkableresults.biz/wp-content/uploads/2021/10/ARN-Logo-Wide-Blue-600px-300x84.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a></p>
<p><a href="https://remarkableresultsradiopodcast.captivate.fm/listen"><img loading="lazy" decoding="async" class="wp-image-37215 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340.png" alt="" width="601" height="198" srcset="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340.png 1141w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-300x99.png 300w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-768x253.png 768w" sizes="(max-width: 601px) 100vw, 601px" /></a></p>
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		<item>
		<title>PAVE Virtual Training [CC 100]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/cc100/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Mon, 29 Nov 2021 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/cc099</guid>

					<description><![CDATA[PAVE Training Part 1 [CC 100]

Here's another special CarmCast highlighting PAVE, the Professional Automotive Virtual Education training which starts December 2-5, 2021. Yes, this is a timely message and Yes virtual training for technicians, shop owners, managers, service advisors, and collision professionals. With over 55 classes from some of the top industry trainers PAVE has something for everyone.

A great panel of industry trainers in this episode, speak to the importance of installing a training culture in your shop and the benefits from the long weekend of daytime training and why a training investment pays big dividends. A fitting end to 2021 with this virtual training opportunity. Guess what? You’re out of excuses, sign up at pavetraining.com --- Let’s make training the new normal. 

remarkableresults.biz/cc100]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/5bc0cf56-59be-46e6-b904-5e7c9862c067"></iframe></div><p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-17192" src="https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2.png" alt="" width="595" height="90" srcset="https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2.png 595w, https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2-300x45.png 300w" sizes="(max-width: 595px) 100vw, 595px" /></p>
<p><iframe loading="lazy" title="2021 PAVE Training Update - Virtual - December 2 - 5, &#039;21" width="500" height="281" src="https://www.youtube.com/embed/nVQc5Abxi-U?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p><iframe loading="lazy" title="2021 PAVE Training: Meet The Trainers" width="500" height="281" src="https://www.youtube.com/embed/f-QzGKT8aNg?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p>&nbsp;</p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong>Key Talking Points</strong></span></p>
<ul>
<li>Replay virtual training classes up to 30 days</li>
<li>Importance of management classes- owners need to understand business</li>
<li>Shops are a team as one unit and everyone needs to be on board</li>
<li>Why PAVE- top instructors, an opportunity for technicians to take classes and review management training. Teaching big think and multi approaches to vehicles to avoid tunnel vision</li>
<li>Average shop profit 3%, sales increase 12%, labor rates</li>
<li>Standard labor rates- based on different skill levels per technician, labor intensive rates (EV), diagnostic rates</li>
<li>The best resource and tool is your brain</li>
<li>Training doesn’t cost, it pays 10 fold</li>
<li>People are the best learners during the day- 1 day a month for training, “don’t do junk work when you’re tired”</li>
<li><a href="http://pavetraining.com"><span style="color: #0000ff"><strong>pavetraining.com</strong></span></a></li>
</ul>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Connect with the show:</span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="http://youtube.com/carmcapriotto"><span style="color: #0000ff"><strong>Subscribe on YouTube</strong></span></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://remarkableresults.biz/episodes"><strong><span style="color: #0000ff">Visit us on the Web</span></strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://www.facebook.com/RemarkableResultsPodcast"><strong><span style="color: #0000ff">Follow on Facebook</span></strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><span style="color: #0000ff"><strong><a href="https://remarkableresults.biz/insider/">Become an Insider</a></strong></span></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://www.buymeacoffee.com/carm" target="_blank" rel="noopener">Buy me a coffee</a></strong></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://remarkableresults.biz/books/"><span style="color: #0000ff">Important Books</span></a></strong></span></p>
<p><span style="font-size: 12pt;color: #333333"><a href="http://aftermarketradionetwork.com"><span style="color: #0000ff"><strong>Aftermarket Radio Network</strong></span></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><b>&#8220;G&#8221; Jerry Truglia </b>is a ASE World Class Technician, ASE Triple Master Technician in: Automotive, Truck &amp; School Bus, L1, L3, X1, CNG, and C1; as well as an ATTP Master Instructor in New York State, CT and New Jersey. &#8220;G&#8221; is recognized by the US Environmental Protection Agency as one of the foremost OBD II experts, technicians, and trainers in the country. He achieved National Institute for Automotive Service Excellence (ASE) certification, won a golden wrench award, and is one of the 1900 ever to be certified as a &#8220;World Class Technician&#8221;. He provides technical material, is an author and technical advisor for the New York automotive technology training program and has authored numerous books and magazine articles. &#8220;G&#8221; also provided automotive training to the United States Marine Corps in Okinawa, Japan. He has also worked for Peugeot in France, ATRA in Australia, ASA, ASACA (Instructor of the Year Award &#8211; 2 years), ASAKC, and many colleges/trade schools in addition to providing Train the Train to instructors for ATC, Lincoln Tech, UTI, Ohio Diesel, and others. G Jerry Truglia Previous Episodes <a href="https://remarkableresults.biz/?s=%22Truglia%22" target="_blank" rel="noopener"><strong>HERE</strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><b>Scott</b><b> Townsend </b>ASE Certification(s): A1-A9 Master Certified L1 and L3 Advanced Level Certifications with 19 Years experience and Six Years as an Autotech Instructor. He is experienced in  Automotive Diagnostics, Programming, and Coding for Gas, Diesel, Hybrid, and E.V.</span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><b>Adam Robertson </b>has 37 years and continues as an automotive technician/instructor, beginning his automotive career in the early 1980s. He has owned/operated his own automotive repair and training facilities since 1991. Beyond standard auto/truck diagnostics and repair, he has spent many years working with high-performance vehicles. Adam has enjoyed performing dyno tuning/programming and other auto racing support, competing in several types of “grassroots” style local motorsport racing events. Adam has been training for CARQUEST Technical Institute since 2000 and continues educating 23 full regions in the Western United States with nearly 800 hours of presentation material, while still squeezing in several “hands-on” training events, each year. A regular training fixture at many national automotive training events each year, Adam has also authored as an SME numerous pieces of the training curriculum. He has what has been considered a “contagious” teaching style with incredible amounts of energy and passion.</span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><b>Vin Waterhouse </b>is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. Vin has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners. He has written magazine articles and authored private label courses for NAPA and others in the aftermarket. Vin has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners, and parts distribution management teams across the United States. He is a pioneer in his field and author of &#8220;The Labor Factory&#8221; and the &#8220;NAPA exclusive AutoCare Financial G.P.S.&#8221; Listen to Vin’s other episode’s <a href="https://remarkableresults.biz/?s=Vin+Waterhouse" target="_blank" rel="noopener"><strong>HERE.</strong></a></span></p>
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		<title>Supply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e694/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 19 Nov 2021 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/captivate-podcast/e692</guid>

					<description><![CDATA[Supply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694]

After the overwhelming response to our first Supply Chain episode, I decided to follow up with Part 2 while at AAPEX 2021. Every day seems like there is a new challenge or problem to overcome. The squeeze of supply issues and parts availability are felt throughout our entire industry. Did you ever stop to consider this crisis isn't a supply chain problem, but rather an increase in demand? Which is actually a good problem to have. This has forced every manufacturer to improve their efficiency and focus on a better connection with shops in order to service them properly. Let’s bring both sides together and continue to keep the dialogue open and transparent. 

remarkableresults.biz/e694]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/a3bda82d-53f4-455b-8bb7-d1dc0e14717c"></iframe></div><p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><b>Tim Allbritten, </b>Director, Business Development and Market Research at BG Products</span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong>John Hanighen,</strong> CEO at Cloyes Gear and Products</span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><b>Paul McCarthy, AASA President. </b>Paul has over 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. </span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Find Paul’s other episodes <a href="https://remarkableresults.biz/?s=paul+mccarthy" target="_blank" rel="noopener">HERE</a>.</span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong>Key Talking Points</strong></span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">It started month 1 of the pandemic </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Brand names won’t risk quality </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Every day is a new challenge for manufacturers </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">When is it back to normal? Recast the question “when does it get better?”</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Improving fill rates and collaboration up and down the supply chain</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Data planning is essential for forecasting and making better decisions </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allocation- always have the “recipe” </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Pricing- packaging costs, inflation, supply/demand, raw material pricing by SKU. More questions are being asked which requires more pricing knowledge and transparency. </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Container pricing- $1,500 to 18,000. Airfreight has also increased. </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Economic trends- travel is increasing</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">It’s a demand problem not a supply chain problem- it is a good problem, heavy dependence on the automotive industry. </span></li>
</ul>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Connect with the show:</span></p>
<p><span style="font-size: 12pt;color: #333333"><a href="https://aftermarketradionetwork.com/"><span style="color: #0000ff"><strong>Aftermarket Radio Network</strong></span></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="http://youtube.com/carmcapriotto"><span style="color: #0000ff"><strong>Subscribe on YouTube</strong></span></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://remarkableresults.biz/episodes"><strong><span style="color: #0000ff">Visit us on the Web</span></strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><a href="https://www.facebook.com/RemarkableResultsPodcast"><strong><span style="color: #0000ff">Follow on Facebook</span></strong></a></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><span style="color: #0000ff"><strong><a href="https://remarkableresults.biz/insider/">Become an Insider</a></strong></span></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://www.buymeacoffee.com/carm" target="_blank" rel="noopener">Buy me a coffee</a></strong></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333"><strong><a href="https://remarkableresults.biz/books/"><span style="color: #0000ff">Important Books</span></a></strong></span></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Check out today&#8217;s partners:</span></p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-37228 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3.png 600w, https://remarkableresults.biz/wp-content/uploads/2021/10/AAPEX-Call-To-Action-Graphic-v3-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></p>
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<p style="line-height: 16.5pt">This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX &#8211; Now more than ever.</p>
<p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2020/01/Shop-Ware-Call-To-Action-Graphic-v3.png" width="600" height="100" /></p>
<p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at <a href="https://getshopware.com/carm" target="_blank" rel="noopener">getshopware.com/carm</a></span></p>
<p><a href="https://remarkableresultsradiopodcast.captivate.fm/listen"><img loading="lazy" decoding="async" class="wp-image-37215 alignleft" src="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340.png" alt="" width="601" height="198" srcset="https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340.png 1141w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-300x99.png 300w, https://remarkableresults.biz/wp-content/uploads/2021/10/Screenshot_340-768x253.png 768w" sizes="(max-width: 601px) 100vw, 601px" /></a></p>
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		<title>Aftermarket Weekly &#8211; Episode 040</title>
		<link>https://remarkableresults.biz/facebook-live/aftermarket-weekly-episode-040/</link>
					<comments>https://remarkableresults.biz/facebook-live/aftermarket-weekly-episode-040/#comments</comments>
		
		<dc:creator><![CDATA[Carm Capriotto]]></dc:creator>
		<pubDate>Tue, 09 Feb 2021 17:00:17 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/?post_type=pw_facebook_live&#038;p=33785</guid>

					<description><![CDATA[Guest Host &#8211; Vin Waterhouse, the Waterhouse Group, on reducing stress on the business. Review repetitive tasks and find segments you can shave steps or time. Vin shared 15 common repetitive tasks and has more for you to review. Email him at vinwaterhouse@gmail.com  Virtual Shop Tour with Nerces Mavelian from Autoscope European, Park City, TX&#8230;]]></description>
										<content:encoded><![CDATA[<p><iframe loading="lazy" title="Aftermarket Weekly - Episode 040" width="500" height="281" src="https://www.youtube.com/embed/SBBiGPwtGNc?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<ul>
<li>Guest Host &#8211; Vin Waterhouse, the Waterhouse Group, on reducing stress on the business. Review repetitive tasks and find segments you can shave steps or time. Vin shared 15 common repetitive tasks and has more for you to review. Email him at vinwaterhouse@gmail.com  <a href="https://automotivemanagementnetwork.com" target="_blank" rel="noopener noreferrer"><img loading="lazy" decoding="async" class="alignright wp-image-32818" src="https://remarkableresults.biz/wp-content/uploads/2020/09/AMN-LOGO-Shadow.png" alt="" width="185" height="170" srcset="https://remarkableresults.biz/wp-content/uploads/2020/09/AMN-LOGO-Shadow.png 419w, https://remarkableresults.biz/wp-content/uploads/2020/09/AMN-LOGO-Shadow-300x276.png 300w" sizes="(max-width: 185px) 100vw, 185px" /></a></li>
<li>Virtual Shop Tour with Nerces Mavelian from Autoscope European, Park City, TX</li>
<li>Trivia: True/False: Cars were once seen as the greenest form of transport.</li>
<li>Your Fortune: &#8220;A great pleasure in life is doing what others say you can&#8217;t&#8221;</li>
</ul>
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<p>&nbsp;</p>
<div style="width: 100%; height: 170px; margin-bottom: 20px; border-radius: 10px; overflow: hidden;"><iframe style="width: 100%; height: 170px;" src="https://player.captivate.fm/episode/cfe9c365-82ae-4f18-8b8c-f4c269b4df46" frameborder="no" scrolling="no" seamless=""></iframe></div>
<p>&nbsp;</p>
<p><a href="https://remarkableresultsradiopodcast.captivate.fm/listen" target="_blank" rel="noopener noreferrer"><img loading="lazy" decoding="async" class="alignleft wp-image-33555 size-full" src="https://remarkableresults.biz/wp-content/uploads/2021/01/Click-For-a-Free-Subscribiton-to-a-Podcast-Listening-APP.png" alt="" width="500" height="60" srcset="https://remarkableresults.biz/wp-content/uploads/2021/01/Click-For-a-Free-Subscribiton-to-a-Podcast-Listening-APP.png 500w, https://remarkableresults.biz/wp-content/uploads/2021/01/Click-For-a-Free-Subscribiton-to-a-Podcast-Listening-APP-300x36.png 300w" sizes="(max-width: 500px) 100vw, 500px" /></a></p>
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<p><a href="https://dormanproducts.com/tour" target="_blank" rel="noopener noreferrer"><img loading="lazy" decoding="async" class="alignleft wp-image-33550 size-full" src="https://remarkableresults.biz/wp-content/uploads/2021/01/Dorman-Call-To-Action-Graphic-for-Website.png" alt="" width="600" height="100" srcset="https://remarkableresults.biz/wp-content/uploads/2021/01/Dorman-Call-To-Action-Graphic-for-Website.png 600w, https://remarkableresults.biz/wp-content/uploads/2021/01/Dorman-Call-To-Action-Graphic-for-Website-300x50.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a></p>
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					<wfw:commentRss>https://remarkableresults.biz/facebook-live/aftermarket-weekly-episode-040/feed/</wfw:commentRss>
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		<title>Buying &#038; Selling: A Tale of Two Deals [THA 199]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/a199/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Thu, 26 Nov 2020 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/?post_type=captivate_podcast&#038;p=33251</guid>

					<description><![CDATA[Buying and Selling - A Tale of Two Deals [THA 199]

An episode that showcases a sale and an acquisition and the story behind these aftermarket transactions from two couples who each had a great opportunity.

Kevin and Sarah Bickford bought the Fox River Tire &#38; Auto, Richie and Leslie Zimmerman owned and sold 3 Shops to a big box brand. The reasons and method of these two transactions will help you realize how these opportunities take an immense amount of work and maybe some luck.

The key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a199.]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/40c2f7d9-8e71-471a-ac57-cfa8e0067c96"></iframe></div><p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2.png" height="90" width="595"></p>
<p><iframe loading="lazy" title="Town Hall Academy 199   Buy and Sell   A Tale of Two Deals FINAL" width="500" height="281" src="https://www.youtube.com/embed/aA1sTmA3nyo?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p><strong>Sara &amp; Kevin Bickford </strong>Worked at Firestone for 10 years and bought the Fox River Tire &amp; Auto</p>
<p><strong>Richie &amp; Leslie Zimmerman </strong>from<strong> Lafayette, LA, MSO, grew to three stores and sold to strategic buyer MONRO Inc.</strong></p>
<p><strong>Dennis McCarron </strong>started his career Bridgestone/Firestone working in various sales and management level positions prior to leading the national retail management training programs.&nbsp;Most recently, Dennis was the Executive Director of Dealer Strategic Planning Inc. (DSP 20 Group), providing coaching and consulting services to its members.</p>
<p>With over 25 years of experience in the tire &amp; automotive industry,&nbsp;Dennis is a seasoned professional with vast tire and auto service industry experience.&nbsp;He is also a featured columnist for Modern Tire Dealer, “Business Insights”</p>
<p>Dennis continues to teach workshops around North America to tire dealers from financial acumen to behavioral selling and leadership and coaching skills.&nbsp;Hear Dennis’s previous episodes&nbsp;<a href="https://remarkableresults.biz/?s=%22dennis+mccarron%22" target="_blank" rel="noopener"><strong>HERE</strong></a>.</p>
<p><strong>Joel Zaleski </strong>started his career at PriceWaterhouseCoopers before joining Monro, Inc. as the Vice President of Acquisitions and Operations Support, responsible for leading the company’s acquisition strategy and supporting the operations of Monro’s nearly 1,200 auto service and tire locations.&nbsp;During his time at Monro, Joel oversaw the company’s commercial and wholesale operations, as well as various corporate support functions including, pricing, customer service, facilities, and training.</p>
<p>Joel’s experience in leading the acquisition strategy at the tire and automotive service industry’s largest strategic buyer, Monro, Inc., gives him the credibility and expertise to represent sellers during the sale process.</p>
<p>Joel is a CPA and member of the International Business Brokers Association. Listen to Joel’s previous episodes&nbsp;<a href="https://remarkableresults.biz/?s=Joel+Zaleski" target="_blank" rel="noopener"><strong>HERE</strong></a>.</p>
<p><strong>Key Talking Points:</strong></p>
<ul>
<li class="ql-indent-1">Kevin and Sarah BickfordWorked for Firestone for 10 years</li>
<li class="ql-indent-1">Bought the Fox River Tire &amp; Auto</li>
<li class="ql-indent-1">Richie and Leslie ZimmermanOwned and Sold 3 Shops to Dennis McCarron</li>
<li class="ql-indent-1">Richie now has his Residential Contractor License to build Log Homes</li>
<li class="ql-indent-1">Leslie is opening a boutique Fitness GymLeslie “Operate your business like it’s your last day”</li>
<li class="ql-indent-2">Advice when wanting to buy a businessHave a good real estate attorney as part of the transactionHave a good relationship with your local bank</li>
<li class="ql-indent-1">Importance of the SBA relationship</li>
<li class="ql-indent-1">&nbsp;Challenges new owners face with existing staffLittle changes can seem HUGE</li>
<li class="ql-indent-1">The power of a new trash can</li>
<li class="ql-indent-2">&nbsp;Sell your business when it’s at its healthiestAdvice to the industry to be at your pinnacle20 Group</li>
<li class="ql-indent-2">Align yourself with the best of the best in the industry</li>
<li class="ql-indent-2">&nbsp;Maximize your profit margin</li>
<li class="ql-indent-1">&nbsp;Education and making yourself better</li>
<li class="ql-indent-1">&nbsp;Joel ZaleskiOpportunities in deals with buyers and sellers</li>
<li class="ql-indent-1">Evaluation of the business for buyers</li>
<li class="ql-indent-1">Buy up market share</li>
<li class="ql-indent-1">Run your business everyday like you are going thru an auditKeep it in tip top shape</li>
<li class="ql-indent-1">The hard work will payoff</li>
<li class="ql-indent-1">Expect the unexpected</li>
<li class="ql-indent-1">Be prepared, do it now</li>
<li class="ql-indent-1">&nbsp;Dennis McCarronRun the business like you are owners</li>
<li class="ql-indent-1">Don’t buy a business to buy a job</li>
<li class="ql-indent-1">Successful owners run a business, not buy a job</li>
<li class="ql-indent-1">Learn from people that are smarter than youYou don’t always want to be the smartest person in the room</li>
<li class="ql-indent-1">Be ok with not knowing something and asking how to do it</li>
<li class="ql-indent-1">&nbsp;The value set in hiring good peopleInheriting staff is a challenge when buying a business</li>
<li class="ql-indent-1">A crew that can drive your culture and trust they will do that</li>
<li class="ql-indent-1">Letting staff members go is just part of the process, a pruning process</li>
<li class="ql-indent-1">Hard labor, really trying at times, but it’s worth it at the end of the day</li>
<li class="ql-indent-1">Be patient with own learning curveInvest time in finding great staff</li>
<li class="ql-indent-1">Find people you can partner with and learn from</li>
<li class="ql-indent-1">Figure out when you need help with</li>
<li class="ql-indent-1">Understand your margins to be profitable</li>
<li>Rewards are significant</li>
<li>Hindsight is always so clear</li>
<li>Rewards are all worth while</li>
<li>Align yourself with the right people</li>
<li>Education is important</li>
<li>Take care of your employees</li>
<li>Expect the unexpected</li>
<li>Stay green and growing so you can be ready and ripe!</li>
<li>If you’re looking to sell, use your professionals</li>
<li>Use a broker and real estate attorney</li>
<li>Talk to the people that do that part of the business for a living</li>
<li>Know your numbers on a daily, weekly, and monthly basis</li>
<li>Know what your profitability is</li>
<li>Address small issues when they come up so they don’t become big issues in the future</li>
<li>Is it too late to start making that change to improve the business?</li>
</ul>
<p><strong>Resources:</strong></p>
<ul>
<li>A special thanks to<strong> Sara &amp; Kevin Bickford, Richie &amp; Leslie Zimmerman, Dennis McCarron, and Joel Zaleski </strong>for their contribution to the aftermarket.</li>
<li>Books Page&nbsp;<a href="https://my.captivate.fm/books/" target="_blank" rel="noopener"><strong>HERE</strong></a></li>
<li>Listen to all&nbsp;<a href="https://remarkableresults.biz/remarkable-results-radio-podcast/" target="_blank" rel="noopener">Remarkable Results Radio</a>,&nbsp;<a href="https://remarkableresults.biz/for-the-record/" target="_blank" rel="noopener">For The Record</a>&nbsp;and&nbsp;<a href="https://remarkableresults.biz/town-hall-academy/" target="_blank" rel="noopener">Town Hall Academy</a>&nbsp;episodes.</li>
</ul>
<p><a href="http://on.fb.me/1OKap9H" target="_blank" rel="noopener">Facebook&nbsp;&nbsp;&nbsp;</a><a href="http://bit.ly/1Qn68fO" target="_blank" rel="noopener">Twitter&nbsp;&nbsp;&nbsp;</a><a href="http://bit.ly/1SVqRvh" target="_blank" rel="noopener">Linked In&nbsp;&nbsp;&nbsp;</a><a href="mailto:carm@remarkableresults.biz" target="_blank" rel="noopener">Email</a></p>
<p><a href="https://remarkableresults.biz/listen/" target="_blank" rel="noopener">Mobile Listening APP&#8217;s HERE</a></p>
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<p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2020/01/Shop-Ware-Call-To-Action-Graphic-v3.png" height="100" width="600"></p>
<p>This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at <a href="https://getshopware.com/" target="_blank" rel="noopener">getshopware.com</a></p>
<p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2020/07/Shop-Market-Pros-Sponsor-Graphic-2.png" height="100" width="600"></p>
<p>This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! <a href="http://www.shopmarketingpros.com/" target="_blank" rel="noopener">www.shopmarketingpros.com</a></p>
]]></content:encoded>
					
		
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		<title>The Moment of Impact &#8211; Validate Your Leadership &#8211; Paul McCarthy and John Passante [RR 564]</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e564/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 21 Aug 2020 05:15:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/?post_type=captivate_podcast&#038;p=32596</guid>

					<description><![CDATA[RR 564: The Moment of Impact - Validate Your Leadership

I am with John Passante and Paul McCarthy as we discover ways to learn and understand the intricacies of leadership and being a shop owner. A big point John makes is validation and how it connects to leadership. We will learn the concept behind how to be understood properly when communicating with your employees and how to give the right prop ups to deserving employees!

Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group and Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.
 
Find the talking points, bios and key talking points of John Passante and Paul McCarthy at remakableresults.biz/e564



]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/fc638688-7292-446e-a309-f959c2ed7cfc"></iframe></div><p><strong>Dr. John Passante</strong> is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group.&nbsp;He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.</p>
<p>I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.</p>
<p>John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes <a href="https://remarkableresults.biz/?s=john+passante" target="_blank" rel="noopener"><strong>HERE</strong></a>.</p>
<p><strong>Paul T. McCarthy</strong> is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.</p>
<p>Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes <a href="https://remarkableresults.biz/?s=paul+mccarthy" target="_blank" rel="noopener"><strong>HERE</strong></a>.</p>
<p><strong>Key Talking Points:</strong></p>
<ul>
<li class="ql-indent-1">Am I being heard and understood? As owner, and as employee etcTo do lists and “things” often clutter the day- but nothing happens without people</li>
<li class="ql-indent-1">62% of people are not fully engaged in their job&nbsp;&nbsp;</li>
<li class="ql-indent-1">70% of employees feel they never been given sign of appreciation&nbsp;</li>
<li class="ql-indent-1">No one gets to where they are in life by themselves- don’t let your ego get in the wayWhy are you in the automotive industry? Everyone has a personal story connecting them to the industry.</li>
<li class="ql-indent-1">Leadership is validadting the people you lead everyday- vision, values and validationLeadership is caring and showing that you care</li>
<li class="ql-indent-1">Match your words and actions</li>
<li class="ql-indent-1">Accepting people for who they are and being comfortable with yourself- sharing what you know and admitting what you don’t know</li>
<li class="ql-indent-1">Unlock the talent and potential in people</li>
<li class="ql-indent-1">Take the fear out of learning and trying something new</li>
<li class="ql-indent-1">Difference between motivation and movement- “Do this or I’ll fire you” vs “Let’s talk about how we can improve efficiency,” One is fear, one is inclusion</li>
<li class="ql-indent-1">Do you ask your employees for ideas?</li>
<li class="ql-indent-1">Real test of leadership is when times are tough- invoke faith in the process and the industry&nbsp;</li>
<li class="ql-indent-1">It’s all about the customer- connecting with themShow your customers you value them- ask how they are doing personally, how their family is doing etc</li>
</ul>
<p><strong>Resources:</strong></p>
<ul>
<li>Thanks to <strong>Paul McCarthy and John Passante&nbsp;</strong>for their contribution to the aftermarket’s premier podcast.</li>
<li>Link to the ‘<strong>BOOKS</strong>‘ page highlighting all books discussed in the podcast library&nbsp;<a href="https://remarkableresults.biz/books/" target="_blank" rel="noopener"><strong>HERE</strong></a>. Leaders are readers.</li>
<li>Find every podcast episode <a href="https://remarkableresults.biz/episodes/" target="_blank" rel="noopener"><strong>HERE</strong></a>.</li>
<li>Every episode segmented by Series <a href="https://remarkableresults.biz/series/" target="_blank" rel="noopener"><strong>HERE</strong></a>.</li>
<li>Key Word Search <a href="https://remarkableresults.biz/tag-cloud/" target="_blank" rel="noopener"><strong>HERE</strong></a>.</li>
</ul>
<p><strong>Be socially involved and in touch with the show:</strong></p>
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<p>Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. <a href="https://remarkableresults.biz/listen/" target="_blank" rel="noopener">Mobile Listening APP&#8217;s HERE</a></p>
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<p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2020/01/AAPEX-Call-To-Action-Graphic-v3.png" height="100" width="600"></p>
<p>This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit <a href="http://www.aapexshow.com/" target="_blank" rel="noopener">aapexshow.com</a></p>
<p><img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2020/01/Shop-Ware-Call-To-Action-Graphic-v3.png" height="100" width="600"></p>
<p>This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at <a href="http://www.shop-ware.com/" target="_blank" rel="noopener">shop-ware.com</a></p>
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		<enclosure url="https://podcasts.captivate.fm/media/3eaba2eb-d477-46d1-a47b-d4f4af04416a/rr-564-john-passante-and-paul-mccarthy.mp3" length="38883438" type="audio/mpeg" />

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		<item>
		<title>RR 491: Warren Parr – Diagnostic &#038; Intensive Labor Rates – Why and How I Did It</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e491/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Tue, 10 Dec 2019 10:34:36 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/?p=27406</guid>

					<description><![CDATA[RR 491: Warren Parr - Diagnostic &#38; Intensive Labor Rates - Why and How I Did It

Warren is bringing a practical view of calculating your diagnostic labor rate. He is completely changing his earnings/profit structure by having a diag labor rate that is based on his real need to make the correct gross margin because diag time rarely sells parts.

He also explains his ‘intensive labor’ rate as it relates to big-ticket items. Warren Parr was on a while back talking to you about his PICO Scope Club that was RR episode 485.

I did an episode with Vin Waterhouse on this very subject. It was episode 471. It is one thing to have a lesson from a coach, but another to hear from a shop owner who has put this teaching into practical use.]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/4ff0665d-68e2-437c-9c36-825b9b281d72"></iframe></div><p><span style="font-weight: 400;">Complete Car Care officially opened it’s doors on September 28, 1985. The beginnings of CCC began from Warren&#8217;s hobby, racing cars. In 1983, he was involved in a racing accident that required surgery and nearly two years of therapy and rehabilitation. Although not visible, the racing accident left him with a permanent, partial disability. Because of the restrictions from his disability, He was no longer qualified for a Class 1 commercial driver’s license. He had no job prospects. In order to survive, He began repairing vehicles in his garage. His business grew and soon a Fresno City Zoning Officer arrived at his home. Within 6 weeks, He officially opened Complete Car Care’s doors. CCC are now in its 31st year of business, all at the present location. In 2000, the company entered the California Smog Repair Program as a designated Gold Shield Station and in 2010 and it became a NAPA AutoCare Center.</span></p>
<p><span style="font-weight: 400;">The work ethic, methods, and skills developed from a highly competitive sport like auto racing is the foundation of <strong>Warren Parr</strong>&#8216;s business for the highly competitive and challenging industry of Automotive Repair. He was fortunate enough to turn his hobby into his business and the disability never became an issue. At Complete Car Care, people don’t work on vehicles because they have to, they do it because they enjoy it and they love the challenge. Warren&#8217;s previous episodes <a href="https://remarkableresults.biz/?s=%22warren+parr%22" target="_blank" rel="noopener noreferrer"><strong><span style="color: #0000ff;">HERE</span></strong></a>.</span></p>
<blockquote>
<h4><strong>Key Talking Points:</strong></h4>
</blockquote>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">He needed to be more productive and pay his people more</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Used training to help get there</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">He wasn’t making enough money and discovered that he needed a new labor rate on diag work </span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Diagnostics labor rates</span></li>
</ul>
<ul>
<li style="list-style-type: none;">
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Parts profit for the year and parts for year. Parts profit for every billable hour.</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">$40 + $125 is diag rate</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Dif between the lowest-paid tech and highest $10</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Add the $10. More expensive tech doing the job</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">$175</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">He adds his training equipment and tech cost for the year $12,000</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Divide the hours you bill</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">He is at $182.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A slow miserable death</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">They start without a two-hour minimum</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">They don’t want to finish without a solution</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">If faster they will adjust</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Challenge: The shop down the street is lower. How much time will it take him to go out of business?</span></li>
</ul>
</li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">EV’s will require this hire labor rate</span></li>
</ul>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Customers ask how much for the job. Rarely your labor rate.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Engine job or rear main seal type of job. He has an Intensive Labor Rate- regular hourly rate and $40/hour for parts didn’t sell </span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Do heavy job sell customer repair part at cost and use intensive rate</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Make the average amount on parts instead of losing money </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">He makes an average amount or margin on expensive parts like an engine</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Every tech gets 160 hours of training per year</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">The owner needs to be in the training. If not nothing will change if there isn’t an accountability factor from the owner</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">All learn together</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Warren owns the tools. His techs do not have a tool bill</span></li>
</ul>
<p><strong>Resources:</strong></p>
<ul>
<li>Thanks to <strong>Warren Parr </strong>for his contribution to the aftermarket&#8217;s premier podcast.</li>
<li><strong>Vin Waterhouse&#8217;s</strong> episode on Intensive Labor Rates <a href="https://remarkableresults.biz/e471/" target="_blank" rel="noopener noreferrer"><span style="color: #0000ff;"><strong>HERE</strong></span></a>.</li>
<li>Warren&#8217;s Pico Club Episode <span style="color: #0000ff;"><a style="color: #0000ff;" href="https://remarkableresults.biz/e485/" target="_blank" rel="noopener noreferrer"><strong>HERE</strong></a>.</span></li>
<li><span style="color: #000000;">Link to the &#8216;<strong>BOOKS</strong>&#8216; page highlighting all books discussed in the podcast library <span style="color: #0000ff;"><a style="color: #0000ff;" href="https://remarkableresults.biz/books/" target="_blank" rel="noopener noreferrer"><strong>HERE</strong></a>.</span> Leaders are readers.</span></li>
<li>Leave me an honest review on <strong><a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" target="_blank" rel="noopener noreferrer">iTunes</a></strong>. Your ratings and reviews really help and I read each one of them.</li>
<li>Love what we do, buy a cup of coffee <a href="https://remarkableresults.biz/coffee/" target="_blank" rel="noopener noreferrer"><strong><span style="color: #3366ff;">HERE</span></strong></a>.</li>
</ul>
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<p><a href="https://www.buymeacoffee.com/carm" target="_blank" rel="noopener noreferrer"><img loading="lazy" decoding="async" class="aligncenter wp-image-26924 size-full" src="https://remarkableresults.biz/wp-content/uploads/2019/09/Buy-a-Coffee-v1-A.png" alt="" width="600" height="75" srcset="https://remarkableresults.biz/wp-content/uploads/2019/09/Buy-a-Coffee-v1-A.png 600w, https://remarkableresults.biz/wp-content/uploads/2019/09/Buy-a-Coffee-v1-A-300x38.png 300w" sizes="(max-width: 600px) 100vw, 600px" /></a></p>
<p><b><img loading="lazy" decoding="async" class="wp-image-24510 alignright" src="https://remarkableresults.biz/wp-content/uploads/2019/01/NAPA-AutoCare-Logo-Vert-A.gif" alt="" width="261" height="205" /></b></p>
<p>Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.</p>
<p>Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.</p>
<blockquote>
<p>&nbsp;</p>
</blockquote>
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		<title>RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e488/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 29 Nov 2019 10:10:07 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/?p=27358</guid>

					<description><![CDATA[RR 488: Bill Hanvey and Paul McCarthy Builds A Strong Commitment to the Service Professional 

My guests today are the aftermarkets leading advocates and voices; Bill Hanvey, President, and CEO of the AutoCare Association and Paul McCarthy, President of the Automotive Aftermarket Suppliers Association (AASA). Both are leading the industry towards a brighter tomorrow!

As AAPEX 2019 began we were told of a renewed commitment to the service professional. It is evident with the announcement that Repair Shop HQ will be a stand-alone venue at AAPEX 2020. It will be a homecoming event for all in the industry. My guest’s organizations jointly lead point on AAPEX as one of the world’s largest aftermarket events. 

In this episode, you also hear Bill and Paul share some cool behind the scenes stuff from AAPEX and hear about the keynote speaker President Bush, and you’ll get a sense of the size and scope of the industry you earn your living in. 

Both AutoCare and AASA are running hard on Your Car. Your Data. Your Choice. Initiative. You must, I repeat MUST get involved.  While you are listening, if you aren’t in your vehicle, get to the internet key in yourcaryourdata.org and complete the petition. Also, get your customers involved. Get this story told; this will affect your business and your customer’s ownership of their data. We need millions of signatures. If you ‘ve ever thought of helping your industry, completing this petition is one of the most important things you can do. Yourcaryourdata.org]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/2385d914-9206-4964-a26d-509638439629"></iframe></div><p><strong>Bill Hanvey</strong>, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner. <span style="font-weight: 400;"><img loading="lazy" decoding="async" class="wp-image-25910 alignright" src="https://remarkableresults.biz/wp-content/uploads/2019/06/auto-care-association-vector-logo.png" alt="" width="308" height="171" srcset="https://remarkableresults.biz/wp-content/uploads/2019/06/auto-care-association-vector-logo.png 900w, https://remarkableresults.biz/wp-content/uploads/2019/06/auto-care-association-vector-logo-300x167.png 300w, https://remarkableresults.biz/wp-content/uploads/2019/06/auto-care-association-vector-logo-768x427.png 768w" sizes="(max-width: 308px) 100vw, 308px" /></span></p>
<p>Do you know that a car collects data as you drive? By 2022, 87% of new vehicles will be transmitting telematic data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data from the vehicle.</p>
<p><span style="font-weight: 400;">Bill leads the strategic direction of The Auto Care Association&#8217;s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill&#8217;s other episodes <a href="https://remarkableresults.biz/?s=Bill+Hanvey" target="_blank" rel="noopener noreferrer"><span style="color: #0000ff;"><strong>HERE</strong></span></a>.</span></p>
<p><strong>Paul T. McCarthy</strong> is the P<span style="font-weight: 400;">resident of Automotive Aftermarket Suppliers Association. </span><span style="font-weight: 400;">AASA is the voice for the automotive aftermarket supplier industry.</span></p>
<p>Paul McCarthy assumed the position of president and chief operating officer of Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor &amp; Equipment Manufacturers Association</p>
<p><img loading="lazy" decoding="async" class="alignright wp-image-26626" src="https://remarkableresults.biz/wp-content/uploads/2019/08/AASA-Logo-300x210.png" alt="" width="171" height="120" /></p>
<p>(MEMA), in July 2019. As AASA’s top executive, he is focused on its mission: to advance the aftermarket industry and the business interests of its members and to support a high-growth, profitable, innovative and influential aftermarket supplier industry.</p>
<p>Prior to his promotion, Paul served as executive vice president of AASA, helping its president lead the association. He also served as senior vice president, strategy, for MEMA, the parent organization of AASA, Heavy Duty Manufacturers Association (HDMA), MERA &#8211; the Association for Sustainable Manufacturing and Original Equipment Suppliers Association (OESA).</p>
<p>Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. <span style="font-weight: 400;">Find Paul&#8217;s other episodes <a href="https://remarkableresults.biz/?s=Paul+McCarthy" target="_blank" rel="noopener noreferrer"><span style="color: #0000ff;"><strong>HERE</strong></span></a>.</span></p>
<p>&nbsp;</p>
<blockquote>
<h4><strong>Key Talking Points:</strong></h4>
</blockquote>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">The aftermarket was honored to have President George Bush as the Keynote Speaker</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Took us into his presidency</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Bill and Paul announced a dedicated space called ‘Repair Shop HQ’ just for the service professional</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">On the show floor an operable shop with hands-on training</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Alternative fuel vehicles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Emerging Technology</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Under Car and Underhood training</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">AAPEX has a commitment to the service professional</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">AAPEX is a homecoming for all in the industry</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A lot of business is done at AAPEX, however, friendships are made, solidified and re-kindled at AAPEX</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">AutoCare is helping to come up with technical solutions to continue our legacy for generations to come</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We can and will be able to repair the vehicles of the future. There is a lot of opportunities but you need to learn and become part of the solution    </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">AAPEX will capture the essence of the Emerging Technology displayed at AAPEX 19</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You Car. Your Data. Your Choice</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">A multi-level education process</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Consumers do not know that their vehicle data is going to the OE</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Sign and share the petition</span></li>
<li style="font-weight: 400;"><a href="http://www.yourcaryourdata.org"><span style="font-weight: 400;">www.yourcaryourdata.org</span></a></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">The action plan is to activate the industry</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Discuss ‘Your Car. Your Data. Your Choice’ with the consumer and point them where to go to sign the petition</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">From the above website print out the marketing materials and give to your customer</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">They need to know they may lose their relationship with you if we don’t have access to the vehicle data</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Put the logo and the website on your point of sale invoice</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We underestimate the size and scope of our industry</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">85% of America gets to work driving their car</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We can get one million signature is we mobilize the consumer</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;"> $405B Industry</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We employ 4.7 M people</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Greater than 2% of the nations GDP</span></li>
</ul>
</li>
</ul>
<p><span style="color: #0000ff;"><strong><a style="color: #0000ff;" href="http://yourcaryourdata.org/" target="_blank" rel="noopener noreferrer">Website – YourCarYourData.org HERE</a></strong></span></p>
<p><span style="color: #0000ff;"><strong><a style="color: #0000ff;" href="https://www.nytimes.com/2019/05/20/opinion/car-repair-data-privacy.html" target="_blank" rel="noopener noreferrer"> NY Times Op-Ed Article – <em>Your Car Knows When You Gain Weight by Bill Hanvey HERE</em></a></strong></span></p>
<h4><strong>Resources:</strong></h4>
<ul>
<li>Thanks to<strong> Bill Hanvey and Paul McCarthy </strong>for their contribution to the aftermarket&#8217;s premier podcast.</li>
<li style="font-weight: 400;"><span style="font-weight: 400;"><strong>AASA</strong> &#8211; <strong> Automotive Aftermarket Suppliers Association</strong> Website <a href="https://www.aftermarketsuppliers.org/" target="_blank" rel="noopener noreferrer"><strong><span style="color: #0000ff;">HERE</span></strong></a></span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;"><strong>AutoCare</strong> &#8211;  <strong>AutoCare Association</strong> Website <a href="https://www.autocare.org/" target="_blank" rel="noopener noreferrer"><strong><span style="color: #0000ff;">HERE</span></strong></a></span></li>
<li><span style="color: #000000;">Link to the &#8216;<strong>BOOKS</strong>&#8216; page highlighting all books discussed in the podcast library <span style="color: #0000ff;"><a style="color: #0000ff;" href="https://remarkableresults.biz/books/" target="_blank" rel="noopener noreferrer"><strong>HERE</strong></a>.</span> Leaders are readers.</span></li>
<li>Leave me an honest review on <strong><a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" target="_blank" rel="noopener noreferrer">iTunes</a></strong>. Your ratings and reviews really help and I read each one of them.</li>
</ul>
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<p>This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion <img loading="lazy" decoding="async" class="alignright wp-image-24475" src="https://remarkableresults.biz/wp-content/uploads/2019/01/AAPEX_logo_CMYK_with_tagline-1440x621.jpg" alt="" width="227" height="98" srcset="https://remarkableresults.biz/wp-content/uploads/2019/01/AAPEX_logo_CMYK_with_tagline-1440x621.jpg 1440w, https://remarkableresults.biz/wp-content/uploads/2019/01/AAPEX_logo_CMYK_with_tagline-300x129.jpg 300w, https://remarkableresults.biz/wp-content/uploads/2019/01/AAPEX_logo_CMYK_with_tagline-768x331.jpg 768w, https://remarkableresults.biz/wp-content/uploads/2019/01/AAPEX_logo_CMYK_with_tagline-610x263.jpg 610w" sizes="(max-width: 227px) 100vw, 227px" />global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you&#8217;ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit <span style="color: #3366ff;"><a style="color: #3366ff;" href="http://aapexshow.com."><strong>aapexshow.com</strong></a></span></p>
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		<title>CarmCast 052: Thanksgiving Broadcast</title>
		<link>https://remarkableresults.biz/facebook-live/cc052/</link>
					<comments>https://remarkableresults.biz/facebook-live/cc052/#comments</comments>
		
		<dc:creator><![CDATA[Carman Cappriotto]]></dc:creator>
		<pubDate>Wed, 27 Nov 2019 17:00:07 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/facebook-live/carmcast-052-thanksgiving-broadcast/</guid>

					<description><![CDATA[Join Bambi Crozier from Car Clinic, Lowel, AR, Mitch Schneider, Misfire the Book,  Greg Buckley, Buckley&#8217;s Auto Care and Vin Waterhouse, the Waterhouse Group Be inspired by the discussion: Find your optimistic trait Reach out and bring gratitude to not only family but friends and customers Challenge yourself weekly Be grateful for your spouse, family&#8230;]]></description>
										<content:encoded><![CDATA[<p>Join Bambi Crozier from Car Clinic, Lowel, AR, Mitch Schneider, Misfire the Book,  Greg Buckley, Buckley&#8217;s Auto Care and Vin Waterhouse, the Waterhouse Group</p>
<p>Be inspired by the discussion:</p>
<ul>
<li>Find your optimistic trait</li>
<li>Reach out and bring gratitude to not only family but friends and customers</li>
<li>Challenge yourself weekly</li>
<li>Be grateful for your spouse, family and your work team</li>
<li>Overcoming life&#8217;s challenges with a positive attitude</li>
<li>Work on personal improvements.</li>
</ul>
<p><iframe loading="lazy" title="CarmCast 052 Thanksgiving Broadcast" width="500" height="281" src="https://www.youtube.com/embed/SCWCsMZ4FTc?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
]]></content:encoded>
					
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			<slash:comments>41</slash:comments>
		
		
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		<title>RR 485: Warren Parr – Learning and Innovating with the PicoScope Club</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e485/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Tue, 19 Nov 2019 10:12:48 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/?p=27274</guid>

					<description><![CDATA[RR 485 - Warren Parr - Learning and Innovating With a PicoScope Club

My guest today is Warren Parr, owner of Complete Car Care in Fresno, CA. He is an advisor at a Junior College Automotive Program and is involved in 6 different high schools. In this episode, Warren talks about the Pico Club. It is a monthly club of shop owners and technicians that share PicoScope case studies. 

Find the show notes and Warren Parr’s email at remarkableresults.biz/e485. He says that the Pico Clubs has allowed their members to be more accurate and faster with their diagnostics

Warren and the team are discovering infinite ways to use the Pico Scope in smart and genius ways through the Pico Club. Imagine everyone united for the same purpose to learn from each other. I challenge you to create this club in your area and reach out to technicians and educators in your marketplace. The limit is your imagination.
]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/120fe67e-7fa5-44df-a5d6-b2012c8dcdcd"></iframe></div><p><span style="font-weight: 400;">Complete Car Care officially opened it’s doors on September 28, 1985. The beginnings of CCC began from Warren&#8217;s hobby, racing cars. In 1983, he was involved in a racing accident that required surgery and nearly two years of therapy and rehabilitation. Although not visible, the racing accident left him with a permanent, partial disability. Because of the restrictions from his disability, He was no longer qualified for a Class 1 commercial driver’s license. He had no job prospects. In order to survive, He began repairing vehicles in his garage. His business grew and soon a Fresno City Zoning Officer arrived at his home. Within 6 weeks, He officially opened Complete Car Care’s doors. CCC are now in its 31st year of business, all at the present location. In 2000, the  company entered the California Smog Repair Program as a designated Gold Shield Station and in 2010 and it became a NAPA AutoCare Center.</span></p>
<p><span style="font-weight: 400;">The work ethic, methods, and skills developed from a highly competitive sport like auto racing is the foundation of <strong>Warren Parr</strong>&#8216;s business for the highly competitive and challenging industry of Automotive Repair. He was fortunate enough to turn his hobby into his business and the disability never became an issue. At Complete Car Care, people don’t work on vehicles because they have to, they do it because they enjoy it and they love the challenge. Warren&#8217;s previous episodes <a href="https://remarkableresults.biz/?s=%22warren+parr%22" target="_blank" rel="noopener noreferrer"><strong><span style="color: #0000ff;">HERE</span></strong></a>.</span></p>
<h4><strong>Key Talking Points:</strong></h4>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Pico Club started with 5 shop owners</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Warren became an advisor at Jr. College automotive program</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Discovered that the college instructor did not know how to use the scope</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A great story on the value you can bring to our education system</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Involved with 6 high schools to help mentor with their Pico Club</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A monthly club of shop owners and technicians that share Pico Scope case studies</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">They are inviting students and teachers into the clubs to learn along with them</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">All hands-on side by side except the newbies</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Improve productivity to improve shop to increase profits to pay more to keep talent</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">The Pico club has allowed them to be more accurate and faster</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Creative new ways to use the Pico Scope</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Blood pressure cuff around a radiator hose</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Pressure transducer in place of the radiator cap</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Crating a piezo sensor (knock sensor) to find rattles in the engine </span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">The only limit is your imagination</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">As the waveforms get collected they are sharing them in their private network</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">It started for Warren at a career fair from a group of independents. They started to share waveforms among each other</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">160 hours of training per tech per year</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Email Warren: </span><a href="mailto:complete_car_care@hotmail.com" target="_blank" rel="noopener noreferrer"><span style="font-weight: 400;"> complete_car_care@hotmail.com</span></a></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Text: 559-907-7661</span></li>
</ul>
<p><strong>Resources:</strong></p>
<ul>
<li>Thanks to <strong>Warren Parr </strong>for his contribution to the aftermarket&#8217;s premier podcast.</li>
<li>Vin Waterhouse&#8217;s episode on Intensive Labor Rates <a href="https://remarkableresults.biz/e471/" target="_blank" rel="noopener noreferrer"><span style="color: #0000ff;"><strong>HERE</strong></span></a>.</li>
<li><span style="color: #000000;">Link to the &#8216;<strong>BOOKS</strong>&#8216; page highlighting all books discussed in the podcast library <span style="color: #0000ff;"><a style="color: #0000ff;" href="https://remarkableresults.biz/books/" target="_blank" rel="noopener noreferrer"><strong>HERE</strong></a>.</span> Leaders are readers.</span></li>
<li>Leave me an honest review on <strong><a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" target="_blank" rel="noopener noreferrer">iTunes</a></strong>. Your ratings and reviews really help and I read each one of them.</li>
<li>Love what we do, buy a cup of coffee <a href="https://remarkableresults.biz/coffee/" target="_blank" rel="noopener noreferrer"><strong><span style="color: #3366ff;">HERE</span></strong></a>.</li>
</ul>
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<p>NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects <b><img loading="lazy" decoding="async" class="wp-image-24510 alignright" src="https://remarkableresults.biz/wp-content/uploads/2019/01/NAPA-AutoCare-Logo-Vert-A.gif" alt="" width="261" height="205" /></b>via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.</p>
<p>Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.</p>
]]></content:encoded>
					
		
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		<title>RR 471: Vin Waterhouse on Intensive Labor Rates &#038; Financial Benchmarks</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e471/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Tue, 01 Oct 2019 08:13:00 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/?p=26895</guid>

					<description><![CDATA[RR 471: Vin Waterhouse on Intensive Labor Rates and Financial Benchmarks

Are you aware that you are selling fewer parts? Do you understand that the hours of diagnostic work you do does not reflect the typical parts sales per hour that your financial business model has generated in the past?

So what you say. Ouch! The wrong attitude. You are bleeding to death and the math exists to prove it. You must pay attention to having an intensive or recovery labor rate.  In this episode with legacy aftermarket coach and trainer, Vin Waterhouse, we get into the power and value of benchmarks and how to calculate a recovery labor rate.

If you are not happy with your net operating income (your bottom line) vs the hard work and time you spend at your business, then Vin may just help you formulate some next very important moves you need to make, so your financial strength improves.

Vin Waterhouse is President and Founder of The Waterhouse Group, an automotive Accounting, Training, and Coaching.]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/1e12c808-8706-4102-a30e-3fa2af2b75b7"></iframe></div><p><strong>Vincent B. Waterhouse</strong>&nbsp;(Vin) is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. He has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside salespeople.</p>
<p>He has written magazine articles and authored private label courses for NAPA, Parts Plus and others in the aftermarket. He has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution center management teams across the United States including Alaska, Hawaii, Canada, and Guam. He is a pioneer in his field and author of “The Labor Factory” and the “NAPA exclusive AutoCare Financial G.P.S.”</p>
<p>On another level, he authored “The Three Mile Survey” and sales courses for jobber owners, store managers, and factory representatives. His workshops have revolutionized the way professional technicians and shop owners interact with their parts suppliers. He is rated as an excellent instructor whose past personal experience helps attendees succeed at their businesses. Vin Waterhouse is a master motivator, able to relate to his audience, and a sought-after speaker at conventions and professional group meetings on topics such as sales, marketing, operations, and finance.</p>
<p>Prior to founding Automotive Aftermarket Consulting Group (AACG) in 1986, and The Waterhouse Group Inc. in 1997, he held positions as a Stock Room Mgr, Sales representative, Market Development Manager, General Manager, and Regional Manager, with profit and loss accountability, for NAPA, ITT Automotive Distributors Division, and former CARQUEST.</p>
<p>A veteran of the U.S. Navy, he holds a B.S. in Business Administration and Accounting from the Plymouth State University of New Hampshire. In 1973, he cut short his pursuit of a law degree to work full time in the automotive field.</p>
<p>Beginning with the year 2000 he has made an arrangement to work with NAPA on an exclusive basis as a consultant and business trainer across the USA. Look for Vin’s other episode’s <a href="https://remarkableresults.biz/?s=Vin+Waterhouse" target="_blank" rel="noopener"><strong>HERE.</strong></a></p>
<p>&nbsp;</p>
<blockquote><p><strong>Key Talking Point</strong></p></blockquote>
<ul>
<li class="ql-indent-1">Parts pricing transparency- the internet and parts storesParts per avg vehicle&nbsp;(ICE)&nbsp;28-30.000, electric (EV) has 7-10,000</li>
<li class="ql-indent-1">Make money in labor not parts for future- profit in labor is double the profit in parts</li>
<li class="ql-indent-1">Average shop bills 334 hours/month- before 80% parts and labor, now 30% parts and labor&nbsp;</li>
<li class="ql-indent-1">Business owners afraid of losing customers with higher labor rates will find a big financial/profit squeeze.</li>
<li class="ql-indent-1">They are going to be faced with less parts per vehicle as technology brings on more diagnostic work. A labor rate adjustment will be necessary in order to generate the right income to sustain your business.&nbsp;&nbsp;</li>
<li>“Labor Intensive” Labor Rates consider less parts sold per hour</li>
<li class="ql-indent-1">Plumbers and electricians figured this out</li>
<li>Benchmarks have a shelf life</li>
<li>Benchmarks can show you an area of your business that needs attention</li>
<li>Website: <a href="http://www.vinwaterhouse.com" target="_blank" rel="noopener"><strong>Vinwaterhouse.com</strong></a></li>
<li class="ql-indent-1">Password: vinwaterhousenapaautocare&nbsp;(Move curser all the way to the left before entering Password)Calculate what percent of the business is labor and parts, gross profit per billed hour between parts and labor</li>
<li class="ql-indent-1">Financial GPS- Napa toolAutocare GPS- benchmarks in 66 categories for shops and average of top 25% most profitable shops (based on net profit)</li>
</ul>
<p>&nbsp;</p>
<p><strong>Resources:</strong></p>
<ul>
<li>Thanks to<strong> Vin Waterhouse&nbsp;</strong>for his contribution to the aftermarket’s premier podcast.</li>
<li>Link to the ‘<strong>BOOKS</strong>‘ page highlighting all books discussed in the podcast library&nbsp;<a href="https://remarkableresults.biz/books/" target="_blank" rel="noopener"><strong>HERE</strong></a>. Leaders are readers.</li>
<li>Link to website <a href="http://Vinwaterhouse.com" target="_blank" rel="noopener"><strong>HERE</strong></a><strong>.</strong></li>
<li>Leave me an honest review on <a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" target="_blank" rel="noopener"><strong>iTunes</strong></a>. Your ratings and reviews really help and I read each one of them.</li>
</ul>
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<p><strong>Be socially involved and in touch with the show:</strong></p>
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<p>As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance<img loading="lazy" decoding="async" src="https://remarkableresults.biz/wp-content/uploads/2019/01/NAPA-AutoCare-Logo-Vert-A.gif" height="225" width="288"> Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.</p>
<p>The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.</p>
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		<title>RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e462/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Fri, 30 Aug 2019 09:21:52 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/?p=26625</guid>

					<description><![CDATA[Paul McCarthy - The importance of Marketing and Relationship Building

I’m having a conversation with AASA’s President, Paul McCarthy. Our discussion went wide and we covered important topics that positively affect the aftermarket service industry. I walked away with a good feeling that Paul and the Automotive Aftermarket Suppliers Association have a handle on the opportunities and challenges of the service professional.

Paul McCarthy explains what AASA is doing to help bridge the connections with OE’s, suppliers and the service professional. You get to hear the latest trending talking points being discussed at all levels of our industry like the fears surrounding OEs support of the aftermarket, rideshare in NYC, consumer attitude due to the overcharged talk of recession, and the access and security of our data and more. It is good to see that Paul McCarthy and AASA are all over this and we benefit.
]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/8e8e6a86-bda9-4885-ac5b-e040a2e92275"></iframe></div><p><strong>Paul T. McCarthy</strong> is the P<span style="font-weight: 400;">resident of Automotive Aftermarket Suppliers Association. </span><span style="font-weight: 400;">AASA is the voice for the automotive aftermarket supplier industry.</span></p>
<p>Paul McCarthy assumed the position of president and chief operating officer of Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor &amp; Equipment Manufacturers Association (MEMA), in July 2019. As AASA’s top executive, he is focused on its mission: to advance the aftermarket industry and the business interests of its members and to support a high-growth, profitable, innovative and influential aftermarket supplier industry.</p>
<p>Prior to his promotion, Paul served as executive vice president of AASA, helping its president lead the association. He also served as senior vice president, strategy, for MEMA, the parent organization of AASA, Heavy Duty Manufacturers Association (HDMA), MERA &#8211; the Association for Sustainable Manufacturing and Original Equipment Suppliers Association (OESA).</p>
<p>Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business.</p>
<blockquote>
<h4><strong>Key Talking Points:</strong></h4>
</blockquote>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">AASA- Automotive Aftermarket Suppliers Association</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Members make the parts, chemicals, tools, equipment, technology for vehicles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Care about quality, safety, and value</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Part of NEMA- been representing manufacturers and suppliers for over 115 years  </span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">ADAS</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Fear of ADAS and how we can repair vehicles- it can be done</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Everyone thought fuel injections, electronic control units etc wouldn&#8217;t work and couldn&#8217;t be repaired- not doomed, the industry found a way and learned </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Driver-assist vehicles- drivers tend to be less tired, leads to driving more</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Projected in 2030-  36% expected growth from new products/technologies, with reinvention shop owners and technicians can thrive</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Without change, there is no profit</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Rideshare in NYC- 600 million miles/year increase in miles driven</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Made it more appealing and convenient </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Public transport decrease</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Recession</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">New vehicle sales go down more than aftermarket</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Some people go ahead with repairs instead of buying a new vehicle, some people will defer from repairs and maintenance   </span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Access to data- future of the industry</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">100 million vehicles on road today that has some type of repair constraint</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Federal issue, safety/cyber security</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Future outlook</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Over the last 20 years size of aftermarket (dollar amount) has more than doubled </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Last year the size of maintenance and repair market was almost 300 billion dollars, 2022 forecasted 338 billion</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Increase the complexity of repairs- more educated labor</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;"><strong>Sign the petition. Visit &#8211; Your Car Your Data</strong> &#8211; <a href="https://yourcaryourdata.org/" target="_blank" rel="noopener noreferrer"><strong><span style="color: #0000ff;">HERE</span></strong></a></span></li>
</ul>
<h3><strong>Resources:</strong></h3>
<ul>
<li>Thanks to <b>Paul McCarthy </b>for his contribution to the aftermarket&#8217;s premier podcast.</li>
<li><span style="color: #000000;">Link to the &#8216;<strong>BOOKS</strong>&#8216; page highlighting all books discussed in the podcast library <span style="color: #0000ff;"><a style="color: #0000ff;" href="https://remarkableresults.biz/books/" target="_blank" rel="noopener noreferrer"><strong>HERE</strong></a>.</span> Leaders are readers.</span></li>
<li>Leave me an honest review on <strong><a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" target="_blank" rel="noopener noreferrer">iTunes</a></strong>. Your ratings and reviews really help and I read each one of them.</li>
</ul>
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<p>This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion <img loading="lazy" decoding="async" class="alignright wp-image-24475" src="https://remarkableresults.biz/wp-content/uploads/2019/01/AAPEX_logo_CMYK_with_tagline-1440x621.jpg" alt="" width="227" height="98" srcset="https://remarkableresults.biz/wp-content/uploads/2019/01/AAPEX_logo_CMYK_with_tagline-1440x621.jpg 1440w, https://remarkableresults.biz/wp-content/uploads/2019/01/AAPEX_logo_CMYK_with_tagline-300x129.jpg 300w, https://remarkableresults.biz/wp-content/uploads/2019/01/AAPEX_logo_CMYK_with_tagline-768x331.jpg 768w, https://remarkableresults.biz/wp-content/uploads/2019/01/AAPEX_logo_CMYK_with_tagline-610x263.jpg 610w" sizes="(max-width: 227px) 100vw, 227px" />global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you&#8217;ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit <span style="color: #3366ff;"><a style="color: #3366ff;" href="http://aapexshow.com."><strong>aapexshow.com</strong></a></span></p>
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		<item>
		<title>THA 128: Valuing and Positioning Your Business For Sale</title>
		<link>https://remarkableresults.biz/town-hall-academy/a128/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Thu, 18 Jul 2019 09:35:17 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/?p=26244</guid>

					<description><![CDATA[Are you ready to sell your business? Do you know how to prepare? Is it a buyers market or a seller's market? Do you understand some of the financial principles that drive a transaction? About 50% of you will be impacted by this discussion in the near future.

We cover a large swatch of ground as we talk about the incredible opportunity for sellers as the industry consolidates, getting your financials right, processes, leases, and the all-important EBITDA number.  

The panel includes three members of Cardinal Brokers: Norm  Gaither, Dennis McCarron, Joel Zaleski and a shop owner who recently sold his business Jeff Pohlman  Retired from Jeff Pohlman Tire a 5 Locations operation.]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/fbe8dbec-65d2-44e5-b56d-0f5da4949498"></iframe></div><p><img loading="lazy" decoding="async" class="size-full wp-image-17192 aligncenter" src="https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2.png" alt="" width="595" height="90" srcset="https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2.png 595w, https://remarkableresults.biz/wp-content/uploads/2018/08/Watch-Video-Listen-Audio-Graphic-2-300x45.png 300w" sizes="(max-width: 595px) 100vw, 595px" /></p>
<p><span data-mce-type="bookmark" style="width: 0px;overflow: hidden;line-height: 0" class="mce_SELRES_start">﻿</span></p>
<p><span style="font-weight: 400">Are you ready to sell your business? Do you know how to prepare? Is it a buyers market or a seller&#8217;s market? Do you understand some of the financial principles that drive a transaction? About 50% of you will be impacted by this discussion in the near future.</span></p>
<p><span style="font-weight: 400">We cover a large swatch of ground as we talk about the incredible opportunity for sellers as the industry consolidates, getting your financials right, processes, leases and the all-important EBITDA number.  </span></p>
<p><strong>The Panel:</strong></p>
<p><strong>Norm Gaither</strong></p>
<p><span style="font-weight: 400">Norm started his brokering and consulting business in 1984 and is well known in the industry. For 35 years he has helped tire &amp; automotive service dealers vastly improve their profitability.  During this time, he has helped countless tire dealers realize their dreams in taking control and correctly profit from fixing their business, and ultimately selling their company. Norm is the founder of Dealer Strategic Planning, Inc (DSP 20 Group), the industry’s first tire-focused 20 Group, that he sold to Bobit Business Media, publisher of Modern Tire Dealer in 2015 and was elected into the Tire Dealers Hall of Fame in 2017 for his contributions to the industry.</span></p>
<p><span style="font-weight: 400">Norm is a Certified Business Intermediary (CBI) and a member of the International Business Brokers Association.</span></p>
<p><strong>Dennis McCarron</strong></p>
<p><span style="font-weight: 400">Dennis started his career Bridgestone/Firestone working in various sales and management level positions prior to leading the national retail management training programs.  Most recently, Dennis was the Executive Director of Dealer Strategic Planning Inc. (DSP 20 Group), providing coaching and consulting services to its members.</span></p>
<p><span style="font-weight: 400">With over 25 years of experience in the tire &amp; automotive industry,  Dennis is a seasoned professional with vast tire and auto service industry experience.  He is also a featured columnist for Modern Tire Dealer, “Business Insights”</span></p>
<p><span style="font-weight: 400">Dennis continues to teach workshops around North America to tire dealers from financial acumen to behavioral selling and leadership and coaching skills.</span></p>
<p><span style="font-weight: 400"><br />
</span><strong>Joel Zaleski</strong></p>
<p><span style="font-weight: 400">Joel started his career at PriceWaterhouseCoopers before joining Monro, Inc. as the Vice President of Acquisitions and Operations Support, responsible for leading the company’s acquisition strategy and supporting the operations of Monro’s nearly 1,200 auto service and tire locations.  During his time at Monro, Joel oversaw the company’s commercial and wholesale operations, as well as various corporate support functions including, pricing, customer service, facilities, and training.</span></p>
<p><span style="font-weight: 400">Joel’s experience in leading the acquisition strategy at the tire and automotive service industry’s largest strategic buyer, Monro, Inc., gives him the credibility and expertise to represent sellers during the sale process.</span></p>
<p><span style="font-weight: 400">Joel is a CPA and member of the International Business Brokers Association.</span></p>
<p><strong>Jeff Pohlman</strong></p>
<p><span style="font-weight: 400">Jeff started working at his father&#8217;s business, J &amp; J Tire Company, at age 16 as a janitor in the tire warehouse. Eventually moved up to other positions within the warehouse until he was sent to a retail location at the age of 20 starting as a tire changer before moving into sales. By 21, Jeff had been promoted to store manager and ran a retail location for the next 7 years. In the meantime, his father sold his company and he stayed with the new owners until his father&#8217;s non compete expired. His dad would open a Goodyear service center and Jeff left to run that location for him.</span></p>
<p><span style="font-weight: 400">Jeff left his employment to open his first location in 1990 at the age of 30 and would soon open a second location in 1992 and a 3rd in 1993.  For the next 25 years, Jeff would open new locations, closed two locations, until he netted 5 locations that he eventually sold to Monro inc.</span></p>
<p><span style="font-weight: 400">Jeff’s dad still has the Goodyear location and shows up to work 6 days a week at the age of 93. My brother Alan is the manager of the location and another brother, Eric, would have his own very successful location that he sold to Jeff’s son Ryan as he was selling his locations.</span></p>
<blockquote>
<p><strong>Key Talking Points:</strong></p>
</blockquote>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400"> Consolidation opportunities are the biggest they’ve ever been</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">A seller&#8217;s market</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">A great time to sell your business</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">It is incumbent on the seller to get their house in order. Speaking to a consultant at least two years out will benefit the transaction</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Consolidators are buying market share. Multishop owners are more attractive because they are dealing with just one owner.</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">A buyer can leverage synergies quicker</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Type of buyers:</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Local</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Regional</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">National</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Growing from one to two or two to three are big challenges to the shop owners. Key ingredients:</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">People</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Processes/systems</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Multishop owners are more attractive to consolidators</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Big buyers need to acquire to buy share</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Earnings Before Income Tax Depreciation and Amortization (EBITDA)</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">The determines the ‘Free Cash Flow’ in the business</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Looked at as the primary measure of the value of your business</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Buyers will pay a multiplier of EBITA. Certain industries have a multiplier range</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">A single store multiple can be in the range of 3 -4.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Multistore multiple  from 3 &#8211; 5 up to 7-10 depending on the eagerness of the buyer </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">The Multiple includes the assets and a minimal inventory</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Some CPAs may not know how to evaluate an automotive service business</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Selling assets is not a great plan. EBITDA is the best way.</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Therefore a profitable bottom line is your best offense in a transaction</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">What the market will pay is also an important factor </span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Selling a family member has a different set of dynamics</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Selling to an employee</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">You may need to retain the risk of the business</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">If they fail, you are back in business</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Need a down payment</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Can be worked out over time</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Can involve SBA</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">You can sell the business for more with an outside buyer</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400"> Getting your Profit and Loss (P &amp; L) statement ‘right’</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Get your cash sales and any rebates recorded</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">It is not extra spend money</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">For every dollar you put in from any cash sales go directly to the bottom line</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Business owners have perks that are on the P &amp; L</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">There are some legitimate expenses that provide benefit to the business</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">For a new owner, they will not value those expenses and can be added back to the overall earnings of the business</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">There are some that are not and need to be normalized out of the statement or exposed when calculating the business value</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Be prepared to talk about these perks with the buyer so they know what will be non-recurring expenses when they acquire the business.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Some expenses can be excessive and may be scrutinized if they are added into EBITDA</span></li>
</ul>
</li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Buyers look at a business where the owner is not the center of the wheel.</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">The business cannot be owner-centric</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Process and procedures allow the business to run without the owner</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">If the owner has not let his people run it, the business could dive into a black hole with a new owner because the owner had been the face of the business</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Can you take off two weeks and have your business run</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Many buyers are looking for general repair facilities</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">They may worry that a nice business may not fit into their operating model</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">It is harder to find a buyer for a nice facility (Euro)</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Lease or owner-occupied are not factors in the evaluation of the business</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Owner the building brings long term income as the landlord</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Buying your building/real-estate should be a goal</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Forgo your toys and buy your land</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">You can make more money off of real estate than your business</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">We are in times of tumultuous change</span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">You need to stop and formulate a plan short term or long range on your options.</span></li>
</ul>
</li>
</ul>
<p><a href="https://cardinalbrokers.com/" target="_blank" rel="noopener noreferrer"><strong><span style="color: #3366ff">Cardinal Brokers Website HERE</span></strong></a></p>
<p><strong>Resources:</strong></p>
<ul>
<li>A special thanks to <strong>Norm Gaither, Dennis McCarron, <strong>Joel Zaleski </strong></strong>and<strong> <strong>Jeff Pohlman</strong> </strong>for their contribution to the aftermarket.</li>
<li><span style="font-weight: 400">Books Page <a href="https://remarkableresults.biz/books/" target="_blank" rel="noopener noreferrer"><strong>HERE</strong></a></span></li>
<li>Leave me an honest review on <a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" target="_blank" rel="noopener noreferrer">iTunes</a>. Your ratings and reviews really help and I read each one of them.</li>
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<p>This episode is brought to you by Jasper Engines &amp; Transmissions. When a car’s engine or transmission fails, it’s<img loading="lazy" decoding="async" class="alignright wp-image-8962 size-medium" src="https://remarkableresults.biz/wp-content/uploads/2017/07/Jasper-Logo-Transparent-300x104.png" alt="" width="300" height="104" srcset="https://remarkableresults.biz/wp-content/uploads/2017/07/Jasper-Logo-Transparent-300x104.png 300w, https://remarkableresults.biz/wp-content/uploads/2017/07/Jasper-Logo-Transparent-768x267.png 768w, https://remarkableresults.biz/wp-content/uploads/2017/07/Jasper-Logo-Transparent-610x212.png 610w, https://remarkableresults.biz/wp-content/uploads/2017/07/Jasper-Logo-Transparent.png 910w" sizes="(max-width: 300px) 100vw, 300px" /> not the end of the road. A re-manufactured drive-train product from Jasper Engines &amp; Transmissions will give your car a new lease on life. JASPER has over 2000 Associates, three manufacturing facilities, two distribution centers, and 45 branch offices across the country. They’re all working to produce, transport and deliver the perfect product. That’s what they do best&#8230; keep customers happy. Visit <a href="http://jasperengines.com" target="_blank" rel="noopener noreferrer">jasperengines.com</a></p>
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		<title>RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest</title>
		<link>https://remarkableresults.biz/remarkable-results-radio-podcast/e427/</link>
		
		<dc:creator><![CDATA[Carm Capriotto, AAP]]></dc:creator>
		<pubDate>Tue, 30 Apr 2019 09:07:46 +0000</pubDate>
				<guid isPermaLink="false">https://remarkableresults.biz/?p=25503</guid>

					<description><![CDATA[You should have the highest payroll in town, not the lowest.

A generation ago the shop owner didn’t need to know the numbers. How the world has changed and in this episode with Vin Waterhouse, as with all my discussions with business consultants and coaches, will push you to make the important changes that will catapult you from having a hobby or job into a career that rewards you for your hard work

Vincent Waterhouse, President and Founder of The Waterhouse Group, an automotive Accounting, Training, and Coaching company shares his strategy for business climate based on today’s changing business models.

Vin has over thirty years of experience in the automotive aftermarket. His specialty is working with auto repair shop owners to help them earn the profits they deserve.
]]></description>
										<content:encoded><![CDATA[<div class="cfm-player-iframe" style="width: 100%; height: 200px; margin-bottom: 20px; border-radius: 6px; overflow:hidden;"><iframe style="width: 100%; height: 200px;" frameborder="no" scrolling="no" seamless allow="autoplay" src="https://player.captivate.fm/d4a56484-5e90-4618-b4ab-2616de278dd0"></iframe></div><p><span style="font-weight: 400;"><strong>Vincent B. Waterhouse</strong> (Vin) is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. He has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside salespeople.</span></p>
<p><span style="font-weight: 400;">He has written magazine articles and authored private label courses for NAPA, Parts Plus and others in the aftermarket. He has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution center management teams across the United States including Alaska, Hawaii, Canada, and Guam. He is a pioneer in his field and author of &#8220;The Labor Factory&#8221; and the &#8220;NAPA exclusive AutoCare Financial G.P.S.&#8221;</span></p>
<p><span style="font-weight: 400;">On another level, he authored &#8220;The Three Mile Survey&#8221; and sales courses for jobber owners, store managers, and factory representatives. His workshops have revolutionized the way professional technicians and shop owners interact with their parts suppliers. He is rated as an excellent instructor whose past personal experience helps attendees succeed at their businesses. Vin Waterhouse is a master motivator, able to relate to his audience, and a sought-after speaker at conventions and professional group meetings on topics such as sales, marketing, operations, and finance.</span></p>
<p><span style="font-weight: 400;">Prior to founding Automotive Aftermarket Consulting Group (AACG) in 1986, and The Waterhouse Group Inc. in 1997, he held positions as a Stock Room Mgr, Sales representative, Market Development Manager, General Manager, and Regional Manager, with profit and loss accountability, for NAPA, ITT Automotive Distributors Division, and former CARQUEST.</span></p>
<p><span style="font-weight: 400;">A veteran of the U.S. Navy, he holds a B.S. in Business Administration and Accounting from the Plymouth State University of New Hampshire. In 1973, he cut short his pursuit of a law degree to work full time in the automotive field.</span></p>
<p><span style="font-weight: 400;">Beginning with the year 2000 he has made an arrangement to work with NAPA on an exclusive basis as a consultant and business trainer across the USA.</span></p>
<p>&nbsp;</p>
<blockquote>
<p><strong>KEY TALKING POINTS:</strong></p>
</blockquote>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">In the year 2000- agreement with NAPA training nationwide </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Taught over 20,000+ people in career</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Our gifted craftspeople (technicians) became owners. They need business management training.</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">A generation ago the shop owner didn’t need to know the numbers. How the world has changed.</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">“You should have the highest payroll in town, not lowest- the output will pay for it”</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Tells the story of how he came up with the ‘Labor Factory’  </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Industry missing profit on parts side and billing that part- selling fewer parts per driven mile today; lower than 20 years ago</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Set labor rate through formula- Should be selling more labor than parts,  53% of revenue, the internal purpose only not what you charge it’s what you get done</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Example: Have you ever taken 1 hour off of job for the customer because you feel bad? 4 hours on the job, only charge customer 3 hours. Customer doesn’t know total time anyway and cannot relate. Labor rate $100/hour, do not discount labor, instead, take 25% off apart. </span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Today a lot of jobs are labor intensive and you are not selling parts; therefore the formulas where parts and labor were equal and today it is not, is putting pressure of shop profitability.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Set diagnostic rate- most profitable work. Vin says the breakdown is:</span>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Repair  30%</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Labor Intensive 15%</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Diagnostics 55%</span></li>
</ul>
</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Diagnostics require a talented technician and there is a cost in obtaining data and subscriptions. Diagnostics should be your most profitable area</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Today labor sales should be higher than your parts sales. Vin says should run 53 &#8211; 55% of your sales.(typical shop)  Depends on your business model. </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Every shop needs to know their average gross profit dollars per billed hour over the year- every job you do that is below average profit sell job at cost and use labor-intensive rate. Managing to the middle. </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">National stats for profitability are not what they should be. </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">#1 problem/concern for shops today is people. Keeping them and finding them</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Pricing transparency will bring your parts to margin down which is why you need a ‘labor intensive’ rate</span></li>
</ul>
<p>&nbsp;</p>
<p><strong>Resources:</strong></p>
<ul>
<li>Thanks to <strong>Vin Waterhouse</strong> for his contribution to the aftermarket&#8217;s premier podcast.</li>
<li><span style="color: #000000;">Link to the &#8216;<strong>BOOKS</strong>&#8216; page highlighting all books discussed in the podcast library <span style="color: #0000ff;"><a style="color: #0000ff;" href="https://remarkableresults.biz/books/" target="_blank" rel="noopener noreferrer"><strong>HERE</strong></a>.</span> Leaders are readers.</span></li>
<li>Leave me an honest review on <strong><a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" target="_blank" rel="noopener noreferrer">iTunes</a></strong>. Your ratings and reviews really help and I read each one of them.</li>
</ul>
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<p>&nbsp;</p>
<p>As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with <img loading="lazy" decoding="async" class=" wp-image-24510 alignright" src="https://remarkableresults.biz/wp-content/uploads/2019/01/NAPA-AutoCare-Logo-Vert-A.gif" alt="" width="160" height="124" />premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.</p>
<p>The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.</p>
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