The Automotive Hiring Cycle: When and How to Recruit Top Technicians [THA 502]

What if the best time to recruit your next technician is when your shop isn’t looking to hire?

Lisa Coyle, CEO of Promotive, and Sam Freeman, Partner Manager at Promotive, reveal why automotive recruiting has a cycle, and why understanding when technicians are looking can give shop owners a significant advantage. Lisa and Sam explain how recruiting data, market timing, candidate behavior, and consistent relationship-building can create a much more proactive hiring strategy.

Download the 6 Month Promotive Hiring Insights Report for FREE: https://info.gopromotive.com/RRR

What You’ll Learn

Why technician recruiting has a cycle and why timing matters.
Why “post and pray” recruiting puts your shop at a disadvantage.
Why finding a top technician can take 60 to 70 days.
How local market data can improve your job postings.
Why you should recruit even when you don’t have an opening.
What may really be behind candidate ghosting.
Why a counter-offer doesn’t have to end the relationship.
How consistent communication can prevent first-day no-shows.
Why complicated hiring processes can cost you great candidates.
How the F.O.R.D. method can make interviews more personal and effective.

Great recruiting is about timing, data, and relationships. Don’t wait for an empty bay to discover you need a recruiting strategy. Understand when technicians are most likely to consider a move, know what candidates in your market are searching for, simplify your hiring process, and stay connected with good people even when the timing isn’t right. Your next great technician may not be looking when you’re ready to hire. The opportunity is to build the relationship when they’re ready to listen.

Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481]: https://remarkableresults.biz/remarkable-results-radio-podcast/a481/ 

Lisa Coyle, CEO of Promotive

Sam Freeman, Partner Manager at Promotive

remarkableresults.biz/a502

The Power of Financing: A Growth Tool for Auto Repair Shops [RR 1108]

What happens when a customer needs a $2,000 repair but doesn’t have the cash available today?

That moment can determine whether the vehicle gets repaired, the customer delays a critical service, or they take their business somewhere else. For automotive shops, offering flexible payment options can be more than a convenience. It can be a powerful tool for helping customers say yes to the work their vehicles need.

Kwane Stokes, Assistant Vice President and Relationship Manager in the automotive division at Synchrony, explains how the program can help shops remove financial barriers, increase repair opportunities, and create another reason for customers to return. Kwane also addresses why many shops still aren’t offering financing and how the biggest obstacle may simply be the assumptions advisors make about a customer’s ability or willingness to pay.

What You’ll Learn

Why financing should be presented as a payment option, not something an advisor decides a customer needs.
How the program’s average first and repeat purchase amounts demonstrate the potential impact on average repair order (ARO).
Why assuming a customer can’t qualify for credit can cause shops to lose needed repair work.
How monthly promotional offers can give shops another reason to communicate with their customers.

How advisor incentives and simple training can encourage more consistent presentation of financing.
What the upcoming “waterfall” financing model could mean for customers who aren’t approved through the primary credit program.

The biggest opportunity may not be finding more customers. It may be giving the customers already sitting at your counter more ways to say yes.

The key is removing the assumption that you know what a customer can or cannot afford. Present the options, explain them clearly, and let the customer decide what works for their financial situation.

For a shop, financing isn’t simply about collecting payment. It’s another tool for helping customers get the repairs they need while protecting the relationship and keeping the work in your shop.

remarkableresults.biz/e1108

Daily Habits That Build a Stronger Auto Repair Shop Culture [THA 501]

What does a strong shop culture look like when you’re the people living it every day?

Bree Wismer, Service Advisor and Frontline Culture Leader, and Trevor Hinds, Operations Manager and Dispatcher at Empower Automotive in Traverse City, Michigan, take us inside the daily habits and communication practices that keep their team aligned, productive, and focused on the customer.

Rather than approaching culture from the owner’s perspective, Bri and Trevor share what happens on the front lines. They explain how Empower Automotive breaks down the traditional divide between the front counter and the bays, keeps everyone on the “same bus,” and creates a workplace where every person understands their role, respects the team around them, and contributes to the same goal.

What You’ll Learn

Why the front counter and specialists must operate as one team.
How daily huddles and short training sessions keep the team aligned.
Why the 1:00 PM check-in can prevent late-day customer surprises.

Why a “no-update” update can be one of the most valuable customer communications.

How to respond when customers arrive with AI-generated or parts-store diagnoses.

How respect, communication, and accountability create confident professionalism.

Building a world-class shop culture doesn’t require a massive budget or a complicated organizational overhaul. By committing to these small, consistent actions, you can transform your shop from a high-stress environment into a thriving, unified business that both your team and your customers enjoy.

remarkableresults.biz/a501

Rapid-Fire Automotive News: AI, EVs, Autonomous Vehicles, and the $19B Trade School Boom [RR 1107]

How quickly is the automotive repair industry changing, and are you ready for what’s next?

Tom Ham, shop owner and founder of the Automotive Management Network, joins Carm Capriotto for a fast-paced conversation covering 12 major trends shaping the future of auto repair. From autonomous vehicles and solid-state batteries to the changing value of trade careers, AI, government regulation, 3D printing, and vehicle reliability, Tom and Carm explore the technologies and economic shifts shop owners need to understand.

What You’ll Learn

How autonomous vehicles could reshape vehicle safety and the repair industry.
What advances in solid-state batteries could mean for EVs and vehicle range.
Why trade careers are gaining momentum as technology changes traditional employment.
How the technician shortage is creating new opportunities for shops to develop talent.

How government regulation and emissions enforcement could affect vehicle owners and repair shops.
What current vehicle reliability trends reveal about today’s automotive brands.
How 3D printing could help shops solve parts availability challenges.
Why AI is becoming a powerful tool for reducing friction and improving efficiency.
Why shop owners need to stay curious and adapt as automotive technology continues to accelerate.

The automotive repair industry is changing faster than ever. The shops that thrive will be the ones willing to understand emerging technology, embrace new tools, develop their people, and continually rethink how they operate. The future isn’t coming someday. It’s already showing up in the service bay.

remarkableresults.biz/e1107