Succession Planning Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/succession-planning/ Auto Repair Business Success Stories Mon, 18 Aug 2025 19:36:08 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Succession Planning Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/succession-planning/ 32 32 From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053] https://remarkableresults.biz/remarkable-results-radio-podcast/e1053/ Tue, 19 Aug 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1052/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Keith Katz shares practical insights from decades of running a successful auto repair business, offering shop owners real-world strategies to adapt and grow. From navigating the challenges of ADAS and EV technology to making bold investments in team training, Keith explains how the right decisions can set your shop up for long-term success.

You’ll also discover why shifting from being a hands-on technician to a strategic business leader is essential, how proactive succession planning protects the future of your shop, and the one move Keith wishes he made sooner—hiring a business coach. His honest reflection and actionable advice make this conversation a must-listen for any shop owner ready to evolve, embrace new technology, and secure lasting profitability.

Keith Katz, Quality Service Center, York, PA. Keith’s previous episodes HERE

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

]]> From Employee to Business Owner: Structuring a Win-Win Succession Plan [RR 1030] https://remarkableresults.biz/remarkable-results-radio-podcast/e1030/ Tue, 11 Mar 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1029/

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

This episode focuses on the importance of planning ahead for selling a business in the auto repair industry. Bob Ward stresses that business owners should start identifying and training potential successors early—often from their current team. He walks through a clear four-step process to help with the transition, covering key areas like finding the right fit, determining the business’s value, securing financing, and handling legal requirements.

Bob Ward, Perpetual Business, Bob’s Previous Episode HERE.

Bob Ward’s Email: bob@wardden.com

Show Notes

  • Watch Full Video Episode
  • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
  • Bob Ward’s Ownership Essentials Class April 10-12, Phoenix, AZ: https://perpetualbusiness.co/product/ownership-essentials-phoenix-2025
  • Importance of Succession Planning (00:00:00)
  • Challenges of Retirement (00:02:23)
  • Value of Transitioning Ownership (00:03:23)
  • Procrastination in Planning (00:05:01)
  • Family Involvement in Succession (00:06:08)
  • Role of Key Employees (00:07:30)
  • Facilitating Ownership Transition (00:08:01)
  • Four Steps to Succession (00:08:27)
  • Retention Strategies (00:10:30)
  • Equity Equivalence Concept (00:11:08)
  • Managing Ownership Changes (00:12:53)
  • Successor Responsibilities (00:15:09)
  • Financing the Purchase (00:16:31)
  • Process Simplification (00:17:31
  • Successor Concerns (00:21:53)
  • Owner’s Perspective on Successors (00:22:22)
  • Missed Opportunities in Succession (00:22:49)
  • Financial Realities for Successors (00:23:14)
  • Perpetual Business Concept (00:28:39)
  • Compatibility Assessment Importance (00:32:57)
  • Essential Career Goals Discussion (00:34:11)
  • Overcoming Fear of Ownership (00:36:40)
  • Identifying the Right Successor (00:37:19)
  • Valuation Metrics Discussion (00:39:36)

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

]]> Selling Your Auto Repair Business [THA 416] https://remarkableresults.biz/remarkable-results-radio-podcast/a416/ Fri, 17 Jan 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a416/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Join Carm Capriotto and a panel of experts—Joe Marconi, Dan Buss, and Nick Sallas—as they delve into the intricacies of selling your automotive repair business. This insightful episode covers everything from preparing your business for sale and understanding valuations to structuring deals and ensuring clean financials. Learn from seasoned shop owners about succession planning, transparent communication with employees, and navigating the emotional and professional challenges of ownership transitions. Whether it’s asset vs. stock sales, working with valuation experts, or addressing staff concerns, this discussion equips you with the knowledge to maximize your business’s value and ensure a smooth sale.

Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

Dan Buss, Elite Worldwide.

Nick Sallas, Sallas Auto Repair, Kansas City

Show Notes

  • Watch Full Video Episode
  • Importance of Transparency (00:02:18)
  • Joe Marconi on Readiness (00:03:13)
  • Succession Planning (00:05:16)
  • Successor Challenges (00:06:40)
  • Selling Experience (00:08:11)
  • Valuation Discussion (00:09:51)
  • Multiple Valuation Explanation (00:10:37)
  • Advice on Business Preparation (00:12:18)
  • Challenges of Selling a Business (00:13:23)
  • Cultural Implications of Cash Transactions (00:14:43)
  • Building Generational Wealth (00:16:25)
  • Understanding Succession Planning (00:17:03)
  • Emergency Plans in Business (00:20:37)
  • Importance of Professional Advisors (00:22:34)
  • Emotional Impact of Selling a Business (00:28:43)
  • Contracts for Key Employees (00:32:05)
  • Transparency in Hiring (00:33:07)
  • Interview Questions for Potential Hires (00:34:15)
  • Structuring Business Sales (00:35:38)
  • Maintaining a Business Plan (00:37:12)
  • Dealing with Tire Kickers (00:38:04)
  • Evaluating Business Offers (00:39:19)
  • Importance of Clean Financials (00:40:22)
  • Value of Independence in Business (00:41:21)
  • Goals for Business Sellability (00:42:32)
  • Preparation for Selling (00:43:08)
  • Maximizing Business Value (00:43:54)
  • Purpose and Succession Planning (00:45:26)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> Planting a Copper Beech Tree: Preparing for the Next 150 Years [RR 1001] https://remarkableresults.biz/remarkable-results-radio-podcast/e1001/ Fri, 25 Oct 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1001/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Scott Brown shares his profound journey through significant health challenges, specifically his battle with bladder cancer. Scott reflects on the lessons learned from his experiences, emphasizing the importance of living in the moment and preparing for the future. He discusses the emotional impact on his family, the illusion of control, and the necessity of succession planning. Scott’s story is a powerful reminder of life’s unpredictability and the need to cherish each day, encouraging listeners to take proactive steps in their personal and professional lives.

Scott Brown, Cardinal Plaza Shell, Springfield, VA. Scott’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • The Illusion of Control (00:03:25)
  • The Diagnosis Revelation (00:04:21)
  • Assessing Succession Plans (00:06:52)
  • Health Challenges and Recovery (00:07:41)
  • Living One Day at a Time (00:08:25)
  • The Impact on Loved Ones (00:10:56)
  • Long-Term Family Planning (00:12:10)
  • The Copper Beech Tree Metaphor (00:14:05)
  • The Importance of Values and Legacy (00:16:07)
  • Succession Planning in Business (00:20:36)
  • Competitive Advantage Discussion (00:22:28)
  • Emotional Impact of Health Challenges (00:26:24)
  • Busyness as an Idol (00:28:39)

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> Creating a Culture of Accountability for Internal Succession [RR 983] https://remarkableresults.biz/remarkable-results-radio-podcast/e983/ Fri, 23 Aug 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/creating-a-culture-of-accountability-for-internal-succession-rr-983/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

This episode centers on John Gustafson’s journey managing his automotive repair business, focusing on internal succession planning and implementing the Entrepreneurial Operating System (EOS). John shares his experience developing an internal succession plan, emphasizing the importance of nurturing leadership within his team. He explains how EOS has enhanced meeting structures, accountability, and strategic vision, fostering a motivated workforce.

John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • Succession Planning Discussion (00:02:30) John shares his challenges with succession planning, emphasizing internal leadership development.
  • Implementing EOS (00:03:20) John discusses how he started implementing the Entrepreneurial Operating System (EOS) in his business.
  • Team Involvement in EOS (00:04:20) John explains how he engaged his team in the EOS process and its benefits.
  • Vision and Leadership Transition (00:05:15) John outlines the importance of leadership transition in their three and ten-year plans.
  • Weekly Meetings and Accountability (00:06:47) Discussion on the structure of weekly meetings and the accountability fostered through EOS.
  • Shop Scale and Success (00:08:04) John shares his shop’s sales goals and emphasizes that size doesn’t determine success.
  • EOS and Business Discipline (00:08:57) John highlights how EOS has helped instill discipline in their operations.
  • Opportunities in Issues (00:11:13) John elaborates on how issues are viewed as opportunities for improvement in their meetings.
  • Engaging Team Ideas (00:12:21) Carm and John discuss the importance of team input in generating new ideas.
  • Profitability vs. Sales Goals (00:12:47) John emphasizes the significance of profitability over merely hitting sales targets.
  • Structured Meeting Agendas (00:13:12) John describes the tight agenda structure for their meetings to ensure efficiency.
  • Remote Meeting Dynamics (00:14:44) Discussion on how John conducts meetings remotely while managing from different locations.
  • Starting EOS Implementation (00:14:57) John advises listeners on how to begin implementing EOS in their businesses.
  • Leadership Recognition and Ownership (00:15:11) John shares examples of leaders stepping up to embrace ownership opportunities.
  • Bonus Structure Discussion (00:16:01) John explains the current bonus structure and its relation to future ownership.
  • Future Ownership Plans (00:17:12) John discusses potential plans for selling the company to the next generation.
  • Profit Distribution Strategy (00:18:29) John outlines how profits are reinvested into employees rather than external spending.
  • Selling the Company on Credit (00:21:55) John discusses his plan to sell the company to his team on credit.
  • Team Accountability and Profitability (00:22:12) The importance of team accountability for ongoing profitability is highlighted.
  • Difficult Decisions in Structuring (00:22:31) John reflects on the challenges of formulating his business structure over the years.
  • Undercover Boss Experience (00:22:49) John shares his experiences driving the courtesy shuttle and engaging with customers.
  • Customer Feedback and Interaction (00:23:35) John explains how he interacts with customers to gather feedback on their experience.
  • Intro to Auto Boot Camp (00:24:25) The summer program for young people to learn automotive skills is introduced.
  • Engaging Young People in Auto Training (00:26:11) Details about the boot camp’s curriculum and hands-on learning experiences are shared.
  • Importance of Skilled Trades (00:26:57) Discussion on the need to expose young people to skilled trades and automotive careers.
  • Social Media for Recruitment (00:29:02) John explains how social media helps attract young participants to the boot camp.
  • High School Shop Collaboration (00:30:12) The partnership with local high schools for automotive training is discussed.
  • Future Industrial Arts Complex (00:31:09) Plans for a new facility to expand training opportunities for various trades are shared.
  • Entrepreneurial Mindset (00:33:22) John reflects on the entrepreneurial mindset and the drive for continuous improvement.
  • Coaching and Business Growth (00:34:21) The role of coaching in expanding business potential and overcoming limitations is emphasized.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 

 

 

 

 

 

 

]]> Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] https://remarkableresults.biz/remarkable-results-radio-podcast/e946/ Tue, 16 Apr 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e946/

Thanks to our Partner, NAPA Auto Care

Brad Updegraff’s transition from a general service technician to a visionary business owner of 6 NAPA Gold Certified locations is a story of dedication and strategic planning. Discover the milestones and the speed bumps he encountered along the way.

Brad Updegraff, Dave’s Ultimate Automotive, 6 locations, Austin, TX.

Show Notes

  • Watch Full Video
  • Learn more about NAPA Auto Care Gold Certified and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
  • Transition to the automotive field (00:01:55) Brad’s transition from managing a pizza delivery company to becoming a general service technician in a small gas station repair shop.
  • Seizing the opportunity (00:05:06) The unexpected opportunity that led Brad to become a partner in 2012 and the risks and steps involved in his journey.
  • Building a successful partnership (00:06:15) The partnership with a former homebuilding executive and the successful merging of their expertise for store growth and development.
  • Learning the business side (00:07:25) Brad’s learning curve in understanding the business side, seeking help, and investing in personal and business development.
  • Challenges in growth and expansion (00:10:52) The challenges in advertising, customer base, and geographical analysis that impacted the decision to halt further expansion.
  • Recruitment and training strategies (00:12:29) Brad’s recruitment strategies, including internal referrals and partnerships with local vocational schools for technician training.
  • Promoting the industry to youth (00:14:32) The need for industry professionals to promote the technical nature of the automotive industry to young people and engage with vocational schools.
  • Advisory Board Representation (00:17:10) Importance of representation on advisory boards for independent dealers and community colleges.
  • Community Involvement and Giving Back (00:18:13) Support for charitable foundations, including Make-A-Wish and suicide prevention organizations.
  • NAPA Gold Certification (00:21:28) Benefits and significance of achieving NAPA Gold certification for automotive businesses.
  • Engagement in Training (00:23:18) Strategies for encouraging staff to participate in training and the value of owner involvement.
  • Perpetual Learning and Magic Makers (00:27:16) The importance of perpetual learning, the concept of “magic makers,” and the impact on the organization.
  • Employee Retention and Team Building (00:29:55) Strategies for retaining employees, team building, and celebrating milestones within the organization.
  • Work-Life Balance and Store Visits (00:32:02) Balancing work and personal life, commitment to family, and the importance of store visits for management.
  • Intuition and Common Sense (00:33:14) The importance of intuition and common sense in business decisions and management.
  • Succession Planning (00:34:12) Discussing internal succession planning and opportunities for employees to grow within the company.
  • Industry Challenges and Opportunities (00:34:53) Cyclical nature of the industry, market correction, and fighting for market share.
  • Market Trends and Customer Conversion (00:36:12) Impact of market trends, potential for customer conversion, and the impact of economic factors.
  • Financing Repair (00:38:00) The increasing use of financing options for vehicle repairs and its impact on the industry.
  • Work-Life Balance and Reflection (00:38:54) The importance of work-life balance and reflecting on career choices and experiences.
  • Overcoming Struggles and Mistakes (00:40:49) The journey to success, overcoming struggles, and learning from mistakes.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

]]> Coaches Lab: Benefits and Succession [THA 370] https://remarkableresults.biz/remarkable-results-radio-podcast/a370/ Thu, 07 Mar 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a370/

Coaches Mastermind: Bill Haas and Kent Bullard discuss performance reviews, benefit packages and succession. Succession planning in family businesses is often met with emotional complexities and practical challenges. However, with open communication, a willingness to learn from the past, and proper financial planning, these obstacles can be overcome.

Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE.

Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE.

Show Notes:

  • Watch Full Video Episode
  • Answering the Phone (00:00:43) Importance of answering calls, dealer service department comparison, missed opportunities.
  • Technology and Communication (00:01:54) Discussion on new technology, voicemail, and missed connections.
  • Training and Handling Calls (00:03:28) Importance of training staff to handle calls, voicemail setup, and staff hierarchy for call answering.
  • Role-specific Phone Training (00:05:37) Training different staff members to answer calls based on their roles, prioritizing customer service.
  • Customer Service and Workflow (00:08:10) Discussion on virtual service advisors, prioritizing customer relationships, and back-end workflow.
  • Handling Cost Estimates (00:12:11) Importance of having dedicated staff for cost estimates, focusing on customer service.
  • Reservation System (00:14:41) Discussion on the concept of reservations over appointments, and comparison with car dealership reservation systems.
  • Dealership Service Experience (00:16:13) Comparison of dealership service experience, emphasizing the importance of providing a better customer experience.
  • The importance of client experience (00:18:02) Discussion on the significance of client experience officer and revenue growth despite COVID.
  • Performance reviews and improvement discussions (00:18:58) Fear of holding people accountable and reframing performance reviews as improvement discussions.
  • Setting goals and targets for employees (00:20:01) Importance of setting goals and targets for employees to ensure clarity and success.
  • Quarterly one-on-one meetings (00:21:25) The value of regular one-on-one meetings with employees to build relationships and open communication.
  • Employee benefits and incentives (00:24:28) The importance of providing benefits, including PTO, retirement programs, and other incentives to attract and retain talent.
  • Succession planning and family involvement (00:31:26) Challenges and conversations around succession planning, especially involving family members in the business.
  • Learning from Past Generations (00:35:20) The impact of witnessing previous generational struggles on the decision-making process for succession planning.
  • Conflict and Communication (00:35:56) The necessity of conflict and open communication in changing ideas and thoughts for successful business succession.
  • Challenges of Taking Over (00:36:45) The challenges faced when taking over a family business with zero financial support.
  • Financial Responsibility (00:37:03) The impact of leaving a child with financial responsibility and debt after taking over a family business.
  • Importance of Planning (00:37:29) The importance of planning and the consequences of not having a solid financial plan for the future of the business.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter (X): https://twitter.com/RResultsBiz

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

]]> Technician’s Three-Year Succession Plan [RR 906] https://remarkableresults.biz/remarkable-results-radio-podcast/e906/ Fri, 01 Dec 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e902/
Recorded Live at AAPEX 2023, Andy Bizub and part owner Brandon Ludwikowski discuss the transition from technician to business owner, the importance of a positive attitude, and the tools and knowledge required for technicians. The conversation also covers the division of responsibilities within the company, decision-making processes, and the importance of understanding business fundamentals and financials.

Brandon Ludwikowski, Midwest Performance Cars, Chicago and Northbrook, IL.

Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE.

Show Notes

  • Watch Full Video
  • Attitude is Key (00:02:12) Brandon emphasizes the importance of having a positive attitude in the face of challenges and setbacks.
  • Providing the Right Tools and Knowledge (00:03:19) Brandon discusses the need for owners to provide technicians with the necessary tools and knowledge to perform their job effectively.
  • Finding the Best Training Sources (00:04:51) Andy explains how he identifies knowledge gaps in his team and seeks out the best training sources to enhance their skills and capabilities.
  • Using a dashboard for learning and improvement (00:09:10) Discussion about the usefulness of a dashboard in identifying areas for improvement.
  • Dealing with overconfidence and ego in technicians (00:09:42) The challenges of working with technicians who believe they know everything and the importance of leaving ego at the door.
  • Considering succession planning and bringing on an ownership team. (00:11:01) The reasons behind bringing on an ownership team, including geographical considerations and planning for the future.
  • The journey to becoming part owners (00:17:56) Brandon discusses the process of becoming a part owner of Midwest Performance Cars and the decision-making involved. Andy describes the complementary skills and characteristics of the three owners: Chris, Ryan, and Brandon.
  • Future plans and ownership transition (00:24:34) Andy explains the terms of the deal, including the timeline for the owners to fully pay for their shares and the possibility of Andy staying on as an advisor.
  • The importance of balance sheets (00:31:46) Andy explains the importance of understanding balance sheets and how they show the true worth of a business.
  • Teaching finance to the team (00:34:02) Andy discusses how he teaches finance to his team, emphasizing the importance of understanding numbers and making informed decisions.
  • Transitioning from a single owner to a business owner (00:34:24) The conversation shifts to the challenges faced by single owners and how they can start transitioning to becoming successful business owners.
  • The balance sheet and cash flow statements (00:34:40) Explanation of the importance of understanding balance sheets and cash flow statements for business owners.
  • The benefits of having a coach (00:36:17) Discussion on the positive impact of having a coach for business owners.
  • Transitioning to a business mindset (00:37:08) The importance of shop owners understanding the business side of their industry and becoming businessmen, rather than just shop owners.

Thanks to our Partners, AAPEX and NAPA TRACS

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

]]> Becoming a Shop Owner with Meg Richards [AW 185] https://remarkableresults.biz/remarkable-results-radio-podcast/aw185/ Sat, 25 Nov 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw184/

Meg Lewis, BJ’s Automotive Diagnostic Center, Belfast, ME, NAPA Auto Care Technician of the Year 2022.

Watch Full Video

Carm and Meg discuss the shop’s transition to a four-day workweek to promote work-life balance, the challenges of finding and retaining skilled technicians. Meg shares her experience as a female technician. They also discuss the need to change the perception of the automotive industry and attract more women. The episode concludes with a discussion on succession planning and the shop’s community involvement

  • The decision to move to a four-day workweek (00:03:14)
    Meg discusses the idea of transitioning to a four-day workweek and the process of deciding which day to take off.
  • The role of a diagnostician as a technology specialist (00:07:55)
    Carm suggests renaming the role of a diagnostician to a technology specialist, highlighting the importance of technology in automotive diagnostics.
  • The collaboration between a technology specialist and a mechanical specialist (00:08:48)
    Carm and Meg discuss the complementary roles of a technology specialist and a mechanical specialist in automotive repair and the importance of their collaboration.
  • Challenges with staffing during COVID-19 (00:10:02)
    The impact of COVID-19 on staffing, including layoffs, struggles to find new technicians, and the use of apprenticeship programs.
  • The decision to pursue automotive technology (00:17:36)
    Meg discusses her early interest in working with cars and her decision to pursue automotive technology in high school and college.
  • The importance of attracting more women to the automotive industry (00:18:09)
    Carm suggests changing the perception of the industry and highlights the unique traits that women can bring to the workplace.
  • Overcoming physical challenges as a female technician (00:19:31)
    Meg talks about how she adapts and finds creative solutions to overcome physical challenges in her work as a female technician.
  • Importance of communication in internal succession (00:27:14)
    The significance of regular and effective communication between the owner and the successor in a business’s internal succession process.

Thanks to our Partner, Dorman Products.

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> Are You Turning Wrenches or Turning Profits? The Impact of Business Coaching [RR 897] https://remarkableresults.biz/remarkable-results-radio-podcast/e897/ Tue, 31 Oct 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e895/
Recorded Live at ASTE 2023 Maryann Croce and Maylan Newton highlight the importance of readiness for coaching, understanding motivations and goals, and the commitment required for positive change. The conversation also covers the significance of financial literacy, the challenges of understanding financials, and the role of coaches in helping individuals make better business decisions.
Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.
Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE

Show Notes

  • Watch Full Video
  • Assessing readiness for coaching (00:05:32) Discussion on the importance of asking why coaching, why now, and why the particular coach.
  • Commitment required for coaching (00:06:58) Exploration of the need for clients to be willing to put in the work and effort required for coaching.
  • The role of a coach (00:07:40) Insight into the role of a coach in pushing and motivating clients to take action and make positive changes.
  • The importance of implementation (00:08:30) Discusses the importance of implementing coaching advice and making necessary changes to see results.
  • Preparing a business for sale (00:09:12) Explains the process of preparing a business for sale, including the necessary steps and time commitment.
  • Understanding financials and cash flow (00:11:04) Highlights the challenges of understanding financial statements, the importance of cash flow statements, and the role of a coach in helping business owners navigate financials.
  • The importance of gross profit (00:17:00) Discussion on the significance of focusing on gross profit rather than gross sales and the impact it has on the financial success of a business.
  • Assessing business readiness for coaching (00:19:08) Exploration of the assessment process and its role in identifying areas of improvement and determining the need for coaching.
  • The need for standard operating procedures (00:23:36) Highlighting the lack of standard operating procedures in the automotive industry and the importance of implementing them for efficient business operations.
  • The importance of understanding financial data (00:24:34) Discussion on the lack of understanding and confusion surrounding financial data.
  • Challenges in raising hourly rates (00:25:46) Anecdote about raising hourly rates and the resistance from business owners, with a focus on the emotional attachment and excuses.
  • The need for sustainable business practices (00:31:04) Highlighting the importance of not only profitability but also sustainability and enjoyment in running a business, with a focus on work-life balance and personal fulfillment.
  • The reasons why people seek coaching (00:33:08) Exploration of the reasons why individuals in the automotive industry seek coaching, including unfulfilled dreams and lack of return on effort.
  • The circumstances around firing a client (00:36:09) Conversation about the circumstances that may lead to firing a client, such as lack of value or repeated excuses, and the importance of decision-making in coaching relationships.
  • The evolution and growth of individuals and businesses (00:39:26) How coaches can help individuals and businesses evolve and succeed, and the importance of creating a supportive environment.
  • The importance of a 30,000 foot view in business (00:41:07) The conversation explores how coaches can provide a broader perspective of the business and help owners see the bigger picture.
  • The need for regular assessment and adjustment of labor rates (00:43:38) The recommendation of conducting a yearly review of labor rates and the importance of factoring in inflation and expenses when determining the rates.
  • Financial planning and the role of spouses (00:47:59) Exploration of the need for financial planning, including savings accounts and the role of spouses in supporting the business without being on the payroll.
  • The importance of a good fit with a coach (00:49:50) Emphasis on the need for a good fit and compatibility with a coach for effective coaching and communication.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> Succession in Real Life [AW 180] https://remarkableresults.biz/remarkable-results-radio-podcast/aw180/ Sat, 21 Oct 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw179/

Bob Ward discusses the importance of early and thorough succession planning, using real-life examples of both successful and unsuccessful transitions. Bob emphasizes the need for business owners to develop their successors and to consider their employees’ career goals. It’s never too early to start thinking about the future of your business and who might be capable of carrying it forward.

Bob Ward, President of Wardden LLC, Look for Bob’s Previous Episode HERE. Perpetual Business Co website HERE.

Bob Ward’s Email: bob@wardden.com

Show Notes:

  • Watch Full Video
  • Real-life examples of succession planning [00:00:58] Bob and Carm discuss the importance of succession planning and share real-life examples of successful transitions.
  • The reality of leaving a business and the need for planning [00:04:01] Bob emphasizes the importance of not procrastinating succession planning and highlights the need for business owners to plan ahead for their departure.
  • Qualifying potential buyers and employees [00:07:21] Bob explains the process of qualifying potential buyers or key employees by discussing their desires, goals, and qualifications for taking over the business.
  • Grooming potential buyers [00:10:22] Discussing the process of grooming potential buyers and the knowledge and qualifications they need to run the business.
  • Success rate and honesty in the process [00:12:11] Explaining the high success rate in succession planning and the importance of being honest with both the owner and potential buyer.
  • Internal candidate and outside buyer [00:15:33] Exploring the role of the succession planning expert when dealing with internal candidates and outside buyers, and the different considerations for each scenario.
  • Developing the Company [00:20:12] Discussion on the importance of owners developing their skills beyond just technical expertise.
  • Qualifying the Buyer [00:21:25] Exploration of a success story where a buyer accumulated equity equivalence over seven years to purchase a business.
  • Failed Succession Attempts [00:25:11] Examples of failed succession attempts, including a candidate backing out at the last minute and a forced arrangement that didn’t work out.
  • Succession planning process [00:29:43] Discussion on the minimum and typical number of stages in the succession planning process, including the development and grooming of potential buyers and sellers.
  • Starting succession planning early [00:30:27] Importance of starting succession planning at a young age, including strategies such as golden handcuffs, development agenda, and profit sharing bonuses to retain key employees and build a successful succession plan.
  • The highest calling of leadership [00:31:26] Highlighting Harvey Firestone’s quote on the growth and development of people as the highest calling of leadership, emphasizing the importance of developing others for long-term success in succession planning.

Thanks to our Partner, Dorman Products.

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> S.O.B: Son of Boss [THA 344] https://remarkableresults.biz/remarkable-results-radio-podcast/a344/ Thu, 07 Sep 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a343/

Carm Capriotto hosts a panel discussion on family businesses, specifically focusing on the challenges faced by sons of bosses (SOBs). Andrew Marcotte and Anthony Campanella share their experiences of working in their family businesses and the unique dynamics that come with it. They discuss the perception of nepotism and the importance of earning respect and value in their own right. They also discuss leadership development, work-life balance, communication, and succession planning in family businesses.

Andrew Marcotte, American Pride Automotive, 5 locations, Virginia. Andrew’s previous episodes HERE

Anthony Campanella, Paul Campanella’s Auto and Tire Center, 5 locations, Delaware and Pennsylvania

Show Notes:

  • Watch Video Episode 
  • The challenges of being in a family business (00:01:04) Discussion on the unique dynamics and challenges of working in a family business, including the pressure to succeed and the need to earn one’s position.
  • Nepotism in family businesses (00:02:19) Exploration of the negative connotations and perceptions associated with nepotism in family businesses, and the importance of earning respect and value independently.
  • Learning to be a leader in a family business (00:06:39) Conversation about the innate qualities and acquired skills necessary to become an effective leader.
  • Positive affirmations and leadership development (00:08:16) Discussion on the effectiveness of positive affirmations in leadership development and the importance of focusing on minor wins.
  • Work-life balance in a family business (00:09:22) Exploration of how to draw the line between work and personal life in a family business and the realization of not letting work interfere with personal time.
  • High expectations in a family business (00:14:20) Being expected to handle various issues and tasks in the family business due to their upbringing and the trust built over the years.
  • The importance of communication (00:16:42) The significance of effective communication in their businesses and how it helps in avoiding misunderstandings and aligning perspectives.
  • Transitioning to a visionary role (00:18:00) Andrew talks about his plan to become the visionary for the company and the importance of having a support staff in place for a smooth transition.
  • Complementing each other’s strengths (00:20:37) Anthony and Andrew highlight how their different approaches to decision-making, one being data-driven and the other relying on gut feel, complement each other and contribute to the success of their businesses.
  • The importance of transparency and trust in growing a small business (00:24:02) Being transparent and trustworthy in order to grow a small business and change the negative perception of the automotive industry.
  • The value of networking and community involvement in the automotive field (00:24:57) Anthony shares how his father taught him the value of networking and being involved in the community to build a positive reputation in the automotive industry.
  • The impact of peer mentorship and learning from others in the industry (00:27:49) The profound effect of being part of a coaching group like Transformers, where they have been able to learn from and be inspired by other successful operators in the industry.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 


]]> Leadership 2.0: Transitioning from Technician to Shop Owner [RR 854] https://remarkableresults.biz/remarkable-results-radio-podcast/e854/ Fri, 02 Jun 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e852

In this episode, Carm Capriotto sits down with a panel of automotive professionals who share their experiences at the Leadership 2.0 Program from the University of the Aftermarket. They discuss the importance of professional development and improving leadership techniques in the industry and how the program helped them bond with fellow service professionals. Johnny Weber, the owner of Weber’s Automotive in Dayton, Ohio, was the focus of their project. Find out how they helped him transition from a technician to a shop owner and the importance of resources available in the aftermarket industry.

Johnny Weber, Weber’s Automotive, Dayton, OH.

Jason Caldwell, Director of Sales/Partner RPS Marketing

Alda Rodriguez, Sales Manager, Service Dealer Solutions, Epicor Software Corporation

Lindsay Maurer, Standard Motor Products, Pricing Manager, North American Business

Show Notes

  • Watch Full Video Episode HERE
  • Introduction to Leadership 2.0 program (00:00:06) Leadership 2.0 program from the University of the Aftermarket
  • Importance of professional development (00:03:39) The importance of professional development and improving leadership and organizational culture techniques in the automotive industry.
  • Rallying around Johnny Weber (00:03:30) The guests discuss how they built their entire project for the Leadership 2.0 program around Johnny Weber and his place in the industry and how they bonded with fellow service professionals during the program.
  • Leadership 2.0 program (00:05:12) How Johnny Weber transitioned from technician to shop owner through the Leadership 2.0 program and the importance of industry resources.
  • Overwhelming experience (00:07:00) Johnny Weber shares his overwhelming experience during the Leadership 2.0 program and how it helped him with his business succession plan.
  • Learning from different perspectives (00:08:03) The big takeaways from the Leadership 2.0 program include gaining new perspectives on the automotive aftermarket industry and learning from different roles and perspectives.
  • Leadership and Professional Development (00:09:49) The importance of professional development and improving leadership and organizational culture techniques in the automotive industry is discussed, including the need for service professionals to speak to suppliers and manufacturers about their challenges.
  • Networking and Professional Development (00:14:43) The importance of networking and professional development in the automotive industry, including the role of podcasts and coaching.
  • Succession Planning (00:15:46) Succession planning and the role of mentorship and coaching in the industry.
  • Professional development (00:19:18) Carm Capriotto offers to produce a podcast format for any next project from Leadership 2.0 that wants to present, emphasizing the importance of professional development.
  • Connecting with fellow service professionals (00:23:13)
  • New Perspective on Industry (00:26:43) Insights gained from the Leadership 2.0 program

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

]]> Navigating Family Dynamics in Business Ownership [AW 157] https://remarkableresults.biz/remarkable-results-radio-podcast/aw157/ Sat, 13 May 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw156

Tatsu Tsuchida discusses his experience transitioning from a Japanese-only shop to an all-makes and all-models shop, his marketing strategy, and his experience taking over an existing business. He also discusses the challenges of owning a family business and the importance of having an exit strategy. The episode also includes a tour of Tsuchida’s second location.

Tatsu Tsuchida, Toyko Automotive, Costa Mesa and Placentia, CA. Tatu’s previous episodes HERE

  • Watch Full Video Episode HERE
  • (00:00:01) Tatsu Tsuchida talks about his experience owning an all-makes and all-models auto repair shop.
  • (00:03:44) Tatsu Tsuchida discusses his marketing strategy for his all-makes and all-models auto repair shop.
  • (00:07:44) Tatsu talks about his experience taking over an existing business and the challenge of transitioning to a new team.
  • (00:09:34) Tatsu discusses the difficulty of easing immigrant parents out of business and his own exit strategy.
  • (00:14:40) Tatsu Tsuchida talks about the inspiration behind the Fast and Furious movies.
  • (00:16:03) Tatsu Tsuchida tours his 10,000 square feet auto repair shop in Costa Mesa, California.

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> Passing the Torch: A Father-Son Journey of Strengths and Learning [RR 847] https://remarkableresults.biz/remarkable-results-radio-podcast/e847/ Tue, 09 May 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e845

Recorded Live at the TST Big Event 2023 with Andrew and Peter Knudsen, father and son duo of Coventry Motors in Huntington Station, Long Island. They discuss their background in the car industry, their decision to start their own business, the types of cars they work on, and their succession plan. They also discuss the challenges of running a small business, including labor rates and finding new talent. The conversation provides insights into the rewards and challenges of running a successful auto repair business and the importance of continuous learning and adapting to changes in the industry.

Andrew and Peter Knudsen, Coventry Motors, Huntington Station, NY

Show Notes

  • Watch Full Video Episode HERE
  • (00:00:39) The high cost of living and labor rates in Long Island, with diagnostic labor rates starting at $225.
  • (00:02:00) Peter started Coventry Motors after leaving his job at a Jaguar dealership.
  • (00:06:41) Andrew will eventually buy the company’s shares
  • (00:07:07) Peter and Andrew discuss Andrew’s interest in the car industry from a young age and how he came to work at Coventry Motors.
  • (00:09:21) Hiring and training employees, including using training videos and on-the-job learning.
  • (00:10:16) Peter discusses his management style and how he improved productivity and morale at a Jaguar shop he had managed in the past.
  • (00:14:39) Peter talks about how he is one of the few people in the business who can fix cars and deal with customers, unlike most mechanics who only fix cars.
  • (00:19:57) Getting involved in coaching and how it helped them implement changes in their business.
  • (00:21:06) The importance of regularly reviewing and adjusting the parts matrix to account for inflation and maintain profitability.
  • (00:24:43) Peter and Andrew’s biggest influencers in the car industry,
  • (00:26:30) The challenge of hiring young people who are distracted by their phones and lack basic skills.
  • (00:30:06) Peter’s approach to failure helped Andrew become a problem solver and independent thinker.
  • (00:31:45) Peter talks about his son Andrew taking over the business and how he is better at selling and dealing with customers.
  • (00:32:35) The challenge of finding successors in the auto repair industry and the importance of having a passion for the work.
  • (00:33:57) Andrew talks about his unique relationship with his father and the importance of not fighting change in a family business.

Thanks to our Partner, NAPA AUTO CARE

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]>