The Power of Partnership: Liz and Keith Perkins on Marriage and Business [RR 846]
Recorded Live at the TST Big Event 2023. Keith Perkins discusses his presentation at the TST Big Event on electrical theory and the challenges of balancing foundational knowledge with advanced concepts for a diverse audience. We also delved into Liz and Keith’s relationship as a married couple who work together. They discussed their passion for their industry and how it doesn’t feel like work. Bonus: find out how many animals they own!
remarkableresults.biz/e846
Building Trust and Rapport: The Art of Being a Service Advisor [THA 326]
“The service advisor is the face of the brand and the first point of contact for customers.” Join our round table discussion as our panel shares their experiences and strategies of successful service advisors, highlighting the importance of communication skills, creating a positive customer experience, and building customer trust and rapport. It’s also essential to be an educator rather than a salesman and help customers understand how to maintain their vehicles to avoid breakdowns. The discussion also emphasizes the need for investment in service advisor training and development.
remarkableresults.biz/a326
Fueling Your Business: Tips for Increasing Profitability and Developing Processes [RR 844]
Recorded Live at the Vision 2023. As a business owner, it’s important to constantly seek ways to improve and grow your business. In this episode, Cecil and Kent Bullard discuss the importance of implementing effective processes, raising labor rates, and seeking help from coaches to improve business performance.
remarkableresults.biz/e844
Unlocking Technician Earning Potential [RR 842]
Recorded Live at the TST Big Event 2023, Justin Kidd and David Macholz discuss the challenges faced in terms of technician retention, the importance of certification, and the need to change the industry’s perception and promote it as a high-tech profession. They also emphasize the importance of training and education in the automotive industry and introduce IndustryAttends.com, a website created to serve as a centralized hub for industry events and training opportunities.
remarkableresults.biz/e842
Crush Your Fears and Build a Sustainable Business [RR 840]
Recorded Live at Vision 2023, Maryann Croce shares her experience of overcoming fear as a shop owner. As a business owner, it’s normal to face fears and doubts about your ability to succeed. However, Maryann emphasizes that fear can hold one back and even paralyze them, but it’s crucial to crush those fears to find fulfillment and rewards in the daily grind of running a business. She also stresses the importance of running a profitable, sustainable, and enjoyable business. Profitability allows for reinvestment in the business, team training, and giving back to the community. Don’t let fear hold you back from achieving your goals as a business owner.
remarkableresults.biz/e840
Mastering the Art of Dealing with Difficult Customers [RR 839]
Recorded Live at Vision 2023, Bill Haas and Sara Fraser discuss strategies for dealing with difficult customers in the automotive industry. They provide tips on identifying warning signs, asking questions, and differentiating between difficult and upset customers. They also emphasize the importance of providing excellent customer service, building trust, and owning up to mistakes. Bonus at the end: a humorous anecdote about the purpose of buttons on a gentleman’s sport coat sleeve.
remarkableresults.biz/e839
Technology Horizon, Do You See It? [RR 838]
Recorded Live at Vision 2023, Tomi Oliva discusses the importance of training, the need for shop owners to understand the strengths of their employees, and the future of the industry, particularly with the rise of electric vehicles.
remarkableresults.biz/e838
From Luscious Garage to Earthling Automotive: A Rebranding Journey [RR 837]
Recorded Live at Vision 2023, Carolyn Coquillette, founder of Luscious Garage and CEO of Shop-Ware, discusses rebranding her business from Luscious Garage to Earthling Automotive. She talks about the challenges of choosing a new name and logo and moving to a new location. Earthling Automotive will also be a training center for EVs and hybrids.
remarkableresults.biz/e837
Where is Car Count Heading? Catching Up with Greg Bunch [AW 151]
Catching up with Greg Bunch, President of Transformers Institute, on his perspective on the pulse of our industry with car count, customer service, coaching, and what a top-tier CEO should be focusing on.
remarkableresults.biz/aw151
The Automotive Industry: Does the Public Really Know What We Do? [RR 836]
Recorded Live at Vision 2023, Dave Hobbs, Scot Manna, and Eric Ziegler have an open discussion on the importance of training, leading to the question, “Does the public really know what we do?”
remarkableresults.biz/e836
Technician Round Table: Mobile Technicians [THA 321]
Technician Round Table: Mobile Technicians with Matt Fanslow. Is the mobile business a symptom of the industry evolving? What is the future outlook of the mobile repair business? Are shops charging what they are worth instead of a race to the bottom? Is there a need to improve the culture and the atmosphere in shops?
remarkableresults.biz/a321
Newly Purchased ADAS Calibration Equipment [AW 150]
Get a behind-the-scenes look at shop owner Tom Sciortino’s new ADAS unit. Find out why he waited until now to purchase it, the learning curve with service information, why it is important to educate both the customers and local shops, and a step-by-step guide to how it works.
remarkableresults.biz/aw150
The Ebb and Flow of Being a Wife and Business Partner [RR 834]
Recorded Live at Vision 2023, the wives tell all! Find out what it’s like being a wife, mom, and business partner with their husbands.
remarkableresults.biz/e834
Going Electric in California [THA 320]
California is mandating 100% of new cars and light trucks sold will be zero-emission vehicles by 2035. How will electric vehicles change the composition of our industry? What are the service opportunities? Should you start working on hybrids if you haven’t already? Hear from the perspectives of 3 California shop owners that are ready and prepared for the future.
remarkableresults.biz/a320
Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]
Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today’s technicians must have an engineering mindset in order to repair vehicles and that requires a continuous commitment to learning, improving, and teaching for both the trainers and attendees.
remarkableresults.biz/e833
Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]
How do you create an amazing customer experience in your business? Guess what? No one is born with those skills, but your employees are can turn talent into a skill with proper training.
remarkableresults.biz/aw149
First Ever General Service Technician Academy at Vision KC [RR 832]
Recorded Live at Vision 2023, Al Wright and Travis Troy discuss the benefits of joining MWACA’s S.O.S. (Shop Owner’s Support) Group. When we can support and learn from other shop owners, we continue Advancing the Aftermarket and raising the bar for the industry. Travis also gives us an overview of Vision’s newest class for general service technicians.
remarkableresults.biz/e832
Internal Company App Gets the Word Out [AW 148]
Communication is full of opportunities and challenges. How do you effectively communicate with everyone in your business, especially if you’re a multi-shop owner? Bill Snow discusses their own internal app and why it is critical in their business.
remarkableresults.biz/aw148
Technology, Network, Systems and Software: Understand the Why and How [RR 830]
Servers, network, VOIP phones, and security, oh my! Recorded live at the 2023 Institute Summit, Jeff Matt and David Boyd discuss phone skills, IT support and identifying inefficiencies and technology risks with your business.
remarkableresults.biz/e830
Future Shop: Sooner Than You Think [THA 318]
Will diagnostic work overtake remove and replace work? How will you position and present your shop as a technologically advanced repair center? What training will our employees need? How will artificial intelligence impact our industry? Will we be prepared? Join Jake Sorensen, Chris Chesney and Derek Kaufman as they discuss the shop of the future.
remarkableresults.biz/a318
Resilience in Your Commitment to Succeed [RR 829]
Recorded Live at the 2023 Institute Summit, Michael Smith, Jason Brennan and Mike Simard discuss leadership, growth, culture and the resilience needed to commit to succeed in your business.
remarkableresults.biz/e829
Why Elminating Waiting Appointments and Closing Saturday Changed My Business [RR 828]
Transforming your business doesn’t happen overnight, but it starts with committing to one small change. Recorded live at the 2023 Institute Summit, Anthony Bodine shares his remarkable journey of trusting his coach and how it changed his business.
remarkableresults.biz/e828
4 Day Work Week and Our Own App [AW 146]
Erich and Lauralee Schmidt went to a 4 day work week during COVID and haven’t looked back. They also have an app for their shop with benefits to customers.
remarkableresults.biz/aw146
An Update: Mobile Diag and Training [AW 145]
Insights to the Vision Hi-Tech & Expo Class “Which Scan Tool Should I Buy?” Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping.
remarkableresults.biz/aw144
Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]
Insights to the Vision Hi-Tech & Expo Class “Which Scan Tool Should I Buy?” Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping.
remarkableresults.biz/aw144