Skip to content

CarmCast 020: Industry Terminology – A Mindset Change

CarmCast 020

    • March 27, 2019
    • Guest Bob Greenwood from Automotive Aftermarket E-Learning Center. Website here.
    • Terminology Changes – It’s a Mindset:
      • Customer – Client
      • Trade – Profession
      • Training – Development
      • Mechanic – Technician | Diagnostic Engineer | Vehicle Software Engineer
      • Installer – Automotive Service Provider | Vehicle Service Professional
      • Are you busy? – Are You Steady
      • Move from talking about sales (activity) to talking about billed hours (productivity)
      • Job – Career

Scroll To Top