CarmCast 020: Industry Terminology – A Mindset Change

CarmCast 020

• • March 27, 2019
  • Guest Bob Greenwood from Automotive Aftermarket E-Learning Center. Website here.
  • Terminology Changes – It’s a Mindset:
    • Customer – Client
    • Trade – Profession
    • Training – Development
    • Mechanic – Technician | Diagnostic Engineer | Vehicle Software Engineer
    • Installer – Automotive Service Provider | Vehicle Service Professional
    • Are you busy? – Are You Steady
    • Move from talking about sales (activity) to talking about billed hours (productivity)
    • Job – Career