20 Group Peer Review [THA 273]

How often do you have an outside perspective on your business to offer improvement ideas? What about 35 outside perspectives? Last month Brian Weeks hosted a team of shop owners from his peer group, from around the country, to dig deep into his business. Keep listening to find out what helpful tips and insights they offered and what they learned from each other.

Watch the Episode on YouTube

Brian Weeks, ATC Auto Center, Augusta, GA. Listen to Brian’s previous episodes HERE

Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE

Gary Pontious Jr, Toledo Auto Care, Toledo, OH. Listen to Gary’s previous episodes HERE

Brett Beachler, Beachler’s Vehicle Care & Repair, Peoria, IL. Listen to Brett’s previous episodes HERE

Key Talking Points

  • A few months prior to the meeting Brian opened his books to a small “Advanced Team” (marketing, processes, culture, ROs)
  • “Advanced Team” observed for a full day. The second day is implementation and meetings with everyone involved. People are assigned ‘tasks’ (facility, management system etc). 
  • Accountability groups for areas that need to be focused on- continual process based on needs
  • Coming to help, not to make you feel bad
  • Shows the opportunity
  • Don’t think you are on an island and doing a good job- build the bridges and have your iron sharpened with the help of others
  • Your competitor is the person that is better than you
  • Family culture is a testament to Brian’s leadership
  • The networking during the dinners, lunches, breaks is just as important as the meetings
  • The exposure of your weaknesses/opportunities of your leadership/procedures. Then your ability to grow from it.
  • Always walk away learning something

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Check out today’s partners:

More Time. More Profit. Shop-Ware Shop Management getshopware.com

See how Broadly can help YOU grow your auto shop. getbroadly.com/chat


About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!