Technician Time Management [AW 107]

Guest host and a shop tour with Casey McGowan, Casey’s Independent Auto Repair, Vancouver, WA. Casey discusses the difference between productivity and efficiency in a shop and the importance of measuring technician time management.

Watch the Episode on YouTube

Key Talking Points

  • Technician time management- performance-based pay plan
  • Tech time manager- clocking in with tablets, job clock is a work in progress screen
  • Resistance? Has to be implemented at the beginning of the hiring process
  • Labor rate- most profitable item 
  • Idle time? Parts? Equipment? Why?
  • Productivity vs Efficiency 
  • Building a schedule and promising customers can only be done with a history of time management 
  • 300% rule- 100% of cars get 100% inspections and they report 100% of the findings

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at


About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!