Process Driven: Stop Restarting Jobs [AW 108]

Guest host and a shop tour with Lorenzo Pellicciotta, CarStar, Oakville, Ontario. Lorenzo discusses his path to becoming an entrepreneur and why processes and procedures are critical to gathering all information on a vehicle the first time.

Watch the Episode on YouTube

Lorenzo Pellicciotta, President, CarStar, 2 locations Oakville, Ontario. Listen to Lorenzo’s previous episodes HERE

Key Talking Points

  • 1991 at 25 years old- worked at import dealerships, wanted to own his own business with anything (tool distributor, pizza, subs). 
  • Purchased collision business- took a financial loss in beginning going from technician to owner
  • Your vision will change- push and change your goals as time goes on. Learn from your mistakes and others. 
  • Processes and procedures- capturing the disablement, ordering parts 1 time, when parts arrive the job starts and is completed. Eliminate second run-throughs. Uses pictures of what equipment should look like when it is put away. 
  • Release meetings- 10 minute meetings, multiple times a day to keep everyone on the same page 

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at


About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!